We've been using Agile Ticketing for 5 years now and are extremely happy with the platform itself and the company's service. Their team is knowledgeable and friendly, always willing to help there is a problem. The fact that they are open to feedback form their customers - and actively implement requested features - shows that they absolutely care about their customers first and foremost.

Agile Ticketing's platform is highly malleable and can fit many kinds of movie theaters, particularly those in the non-profit sector. It's able to take in ticket sales, service fees, donations, rentals, etc. while also generating detailed and helpful reports to better understand how our sales are doing. Customer service is also excellent, with their team promptly and thoroughly responding to support tickets; they are also open to feature suggestions and I can personally confirm that they do implement feasible suggestions that customers make. It also has a great membership component that lets us off-load the work of maintaining records to the platform itself and physical fulfilment letters to their team.

The built-in CRM is usable but lacking in features as it does not allow for custom queries and the rich-text editor is just not enough to maintain brand consistency. The reporting portal, while pretty detail and overall helpful, also needs work because it does not allow for custom queries either. There is a function to create a custom report but they are based on existing ones. All that said, the team is aware of these issues and are actively working toward improving them.

Agile has served us well for several years, but it lacked donor management tools and extensive database and reporting, so we made a move to another product. However, I miss its customer service.

It has great customer service - always ready to help within minutes or hours! It has a lot of useful features that other products lack. They do offer a lot of services as well, like membership fulfillment, equipment rental, pass printing, etc. which is very helpful!

the interface is very outdated and some features are cumbersome to use.

We were able to improve the patron experience in ticket purchase and use; as well as easily train our box office team to use the product. This product also delivered significant improvements in reporting - ticketing information, sales/finance reconciliation, etc.; and so much more.

We had a very long list of specific criteria we were looking for in a new ticketing system. While no system is perfect, nor does everything, Agile certainly met the most of our needs to the best extent compared others. - Overall it's a very robust tool with many features you can use (or choose not to use) to meet your needs for events large or small. - It provides lots of detailed reports to meet a broad cross-section of organisational needs (whether box office, marketing, finance, etc.) - Agile provides a comprehensive series of online training sessions, webinars and documentation accessible any time. - Our cashiers found it easy to learn and use. - It's very flexible, in the most minuscule ways, so that you can customise it to meet your organisational needs and your individual event needs incredibly specifically. - Their tech/support team is very friendly, helpful, and highly responsive. They respond quickly, and do their best to find the optimal solution. - They do not assume their tool does everything: they provide regular system updates to meet customer needs. They are regularly in touch with their customers to assess what people are looking for regarding changes/upgrades and they do their best to incorporate that information in each iteration. - Their sales team is incredibly friendly, patient, helpful and understanding. They listened to our concerns, and answered our many questions, and worked with us to find the best contract possible for everyone.

This is a big platform that can do so many things, that it takes a while to learn all the functions well enough to be able to maximise its use.

Responding to Change Perhaps the biggest advantage Agile development practices bring to development teams and businesses in general is its emphasis on responding to change and focus on working on projects that matter when they matter. Agile methods don’t force us to attempt to divine the future in 9, 12, or 24-month projections. A properly-oriented Agile team has a list of the most important things they can work on; when they finish the most important thing on that list, they move to the next most important thing…and so on, ad infinitum. This type of focus has many benefits: Customers get solutions to the problems they value most, sooner Stakeholders can prioritize things in a progressive fashion reflecting actual market conditions at a given time Developers feel valued, since they’re working on things that actually matter and will receive frequent in-depth feedback from the very people using the product (ideally, at least). Accepting Uncertainty The second biggest source of value Agile development brings to an organization is that its practices accept the fact we don’t know everything about a project when we first start.This is in stark contrast to more “traditional” stage-gate and waterfall approaches, where requirements are expected to be “complete” before anyone so much as touches a keyboard to type their first line of code. Agile instead accepts that we will discover more information as we go on; we may find a particular technical solution doesn’t meet the needs of customers, or we might discover there’s an entirely different problem underneath the stated problem, and by solving problem we can solve not just the proposed issue, but other customer concerns as well. Applying Agile principles to our approach allows us to accept the unknown and prioritize discovery and experimentation to drive out uncertainty before we fully commit to a solution. Faster Review Cycles In order for teams to be both accepting of uncertainty and responsive to change, there’s a need for rapid iteration and cyclical, comprehensive reviews as work is completed — to ensure that new discoveries are contemplated and current efforts are evaluated. Most Agile practices either time-box efforts (Scrum) or control the amount of “work in progress” (Kanban) to ensure efforts are completed within a reasonable amount of time. Those efforts are then reviewed with customers or customer proxies (such as internal services teams or stakeholder teams). The focus on ensuring prompt reviews and feedback from actual users (or as close to the user as you can get) addresses the most common failings of waterfall approaches — the delivery of a product nobody really wants or likes after a 6-9 month closed development cycle. Greater Flexibility in Releasing Features In addition to faster cycles of review with customers or customer proxies, the focus on delivering working software in time-boxed or effort-boxed iterations of work provides the business as a whole more flexibility in when product should be delivered to end users. In more traditional approaches, releases occur when all the planned work is completed…or, even worse, on a date set by stakeholders regardless of how polished the actual work is on that date. Agile approaches, on the other hand, provide sufficient functionality Less Up-Front Work Prior to the advent of Agile development methodologies, not only did product requirements attempt to predict what would be needed in 6-9 months, but they also attempted to be an encyclopedic contract outlining and detailing nearly every single aspect of a product’s design and development. It was not uncommon to see Product Requirements Documents (“PRDs”) and Technical Requirements Documents (“Specs”) exceeding fifty or more pages and outlining specific deliverables developers would use as checklists of exactly what to deliver — nothing more and nothing less. Agile instead focuses us on defining and prioritizing problems to solve; collaborating with our developers to design, specify, and revise work needs to be done; and to exert only the amount of effort needed to move a product or project to its next phase. Incurring high up-front costs in investigation, documentation, and contract negotiation is anathematic to the fundamental beliefs outlined in the Manifesto.

Lack of Understanding Flexibility Can Lead to Bad Behaviors Culture Fit Lack of Predictability Integrating Diverse Skill Sets Into Teams Challenges at Scale

At first, I was a little intimidated by the program (three years ago) but now I'm super comfortable using it and it's a treat compared to other ticketing programs I've used for other Film Festivals. Maybe it's because I've had more training with Agile than any other ticketing program... Also, I could not do it without the help of the Agile team. I'm a very visual or active learner so I need someone there to help me through the steps to really absorb the process, which the team is really good about doing.

What I like most is the simplicity of the layout. After a good training, the program is easy to pick up for first time users. (Especially for new box office agents/customer service agents who work out of the Sales-Adv side.)

My least favorite thing about the program is Gift Memberships. The process to fulfill them is long and complicated. I'd prefer an option where we just fill up a card and send it in the mail rather than the current process... Maybe there's a solution I don't know about!