ACS Software


 

ACS Technologies’ church management software applications enable church staff to manage member records, contributions, events, small groups, volunteering, check-ins and more.

Members and leaders can facilitate relationships with one another using robust calendaring, scheduling, registration and attendance tools within the small groups and event management modules.

At the same time, ACS’ contributions module tracks and organizes giving and tithing data, supporting one-time and recurring gifts, online and offline donations and automated contribution statements for tax records. With integration with the church accounting module, staff can maintain accurate spending and budgeting by fund, department, committee or project.

And with iOs and Android apps for mobile devices, church members and staff can quickly find contact information while in the field.

 

ACS - OnDemand dashboard
 
  • ACS - OnDemand dashboard
    OnDemand dashboard
  • ACS - OnDemand dashboard on iPad
    OnDemand dashboard on iPad
  • ACS - Report generator
    Report generator
  • ACS - "Workbench" to enter data and run reports
    "Workbench" to enter data and run reports
  • ACS - Mobile app
    Mobile app
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

48 Reviews of ACS

 

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Software Advice Reviews (7)
More Reviews (41)

Showing 1-7 of 7

Amanda from Grove City Vineyard
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Perfect for a church new to church management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I was new to my position at a church and ACS was the program we had in use when I started. It was a great program and was easy to learn with very minimal training.

Pros

Organizes a lot of information for you church members and also can keep track of the contribution side of your ministry.

Cons

The look and some functions are a bit outdated. They are constantly doing updates and the cost is a bit expensive.

 
 

David from Poplar Creek Church
Specialty: Christian, Protestant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

difficult

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does interface with our financial system and they have good accounting people to solve accounting problems

Cons

Set-up for reports is too complicated and graphs are difficult to arrange and filters are confusing.

 
 

Mark from Calvary Baptist Church
Specialty: Christian, Protestant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

A proven product but a lot of training is required.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

ACS does everything and more than what we need. Customer support is excellent. Cloud based for remote access is very helpful to work from home or office.

Cons

ACS is not intuitive at all. It has been around for decades and often feels like it is old software with a lot of patches to make it work with new ideas. Customer support is great, but you shouldn't need it frequently. We spent a full week training our staff on ACS and the modules we have added. It seems like we frequently get "kicked off" and have to log back in to keep using the software.

 
 

Matthew from Christ United Methodist Church
Specialty: Christian, Protestant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

ACS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ACS is kind of the standard for many churches in our denomination. However, it has taken years to find the time to utilize it to a large extent. At times it is challenging to learn in an timely manner. However, ACS is a good, functional product.

Pros

Database and Financial records easily connected.

Cons

Challenging to learn fully

Advice to Others

Get as much training as possible and make sure a large amount customer service help available.

 
 

Dan from Gateway Fellowship
Specialty: Christian, Protestant

July 2016

July 2016

Excellent financial management with considerable flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Responsive, professional, high quality, the integration of the various modules

Likes Least

Has a cloud-based product but still transitioning to the cloud environment

Recommendations

know what you want & need, evaluate your own accounting expertise & how it fits with the software tools

 
 

Brian from Wears Valley Ranch, Inc.
Specialty: Christian, Protestant

March 2016

March 2016

ACS - great value for churches and small nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a small nonprofit, we have used ACS General Ledger, People, and Contributions for over 15 years. What I like best is that it is an affordable, integrated, double-entry accounting system designed specifically for churches and small non-profit organizations. The People and Contributions modules allow us to easily monitor pledges, acknowledge donations, summarize gifts by fund, and report on subsets of our donor base using criteria we choose. The General Ledger offers the custom budget-actual reports and statement of financial position (non-profit balance sheet), as well as the summary of restricted accounts that is not found in typical for-profit packages. ACS also allows your administrator to set specific user permissions customization, so you can limit each user to only the functions that he or she needs.

Vendor support is key, and we have found the vendor support behind ACS to be very solid. The software does not do everything, but what it does it does well. When we have had problems or questions, ACS technical support has pro-actively worked them out. In most support sessions, the ACS rep is temporarily granted remote control of our local computers and works directly with our data and reports. Support reps are readily available when we call, and they are very knowledgeable of the product.

Likes Least

Overall, we like ACS. I don't have a lot of criticism. The addition of a functional expense statement would be very helpful, since this is the format used by the IRS on Form 990 (required of most 403(b) organizations but not for most churches). Direct delivery of GL reports by email would also be helpful, but printing to pdf and emailing is not terribly difficult. As our number of donor records and years of data have grown, I have found the software to slow down somewhat, particularly when running custom extracts of donor data.

Recommendations

Consider the reporting requirements for each set of constituents - board of directors, deacons, management teams, donors. Be sure that the software will produce these reports easily and without errors. Test drive it. Find a software that is specifically designed for your organization type. ACS is designed for churches; we have been able to make it work well for us as a small non-profit, but many of the donor analysis features were specifically designed to track church giving and are not necessarily applicable to us. Still, we have found ACS much better adapted to our needs than a for-profit software and much more affordable than the leading non-profit packages.

 
 

Jai from Pickering Pentecostal Church
Specialty: Christian, Protestant

September 2015

September 2015

Solid, but not exciting

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ACS has a lot of features, and customizable fields, etc. Great customer service for problems (for additional fee per month).

Likes Least

Updates come out very slowly, and the product feels at least 5-10 years out of date. Reports are not very customizable unless you purchase additional module. Not very responsive to requested features. Not Mac-compatible (unless you use cloud version which is more expensive). Have trouble getting staff to use the software - they tend to just want to access it on their phone app. Online Giving is not easy for first-time users. Lots of small group leaders have had trouble using the online attendance tracking.

Recommendations

Really consider what your needs are. Look at programs like Church Community Builder, ChurchTeams, FellowshipOne, ServantKeeper, etc as well. If you are looking for highly intuitive software, this is probably not the software for you. If you want back-door access via ODBC and are a programmer this might be the best option for you.

 
 
 
Showing 1-20 of 41

Aimee from Gospel Baptist Church
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

ACS is okay...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can keep track of our members and visitors and keep good records for visitation.

Pros

The transition from Servant Keeper to ACS was smooth. The onboarding team and the customer service reps are easy to work with and try to be as helpful as possible. The Church Life app is great, and has been a blessing to our church members.

Cons

Working through a separate "portal" is a total pain. The software seems like it's not advancing with the times, and I would much prefer a true "cloud" based system. We are often "kicked off" the portal and have to log in again. We also have difficulty with AccessACS, because it can only be accessed by a Windows based browser (and we all use Mac computers). It's a bit of a hassle to access AccessACS through a separate browser to do the needed uploading tasks and helping our folks with their passwords and such. Finally, they really haven't updated much in the software. It's stagnant, and I see some areas where we may want to explore more modern technology.

Source: Capterra
 

A. from TES
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

ACS for Education

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use ACS to track tuition and donations for our institution. For what we need it is perfect! I love that it will remember what you have been tying in, which is helpful for when entering in per class tuitions.

Pros

Ease of use for entering in.

Cons

When something is "partially paid" it's hard to make changes to the invoice.

Advice to Others

n/a

Source: Capterra
 

Christopher from Faith Baptist Church

February 2017

February 2017

Grown with software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Church has been with ACS for over 16 years, have grown with the changes. Currently running on our own server, with workstation versions on desktops, and kiosk on check in stations. Software performs most task needed for basic church management. Ability to use Dymo label writers and touch screen computers for check-in was a huge improvement. No real work flows or process flows with automated steps.

Source: Capterra
 

Dan from Garden Ridge Church of Christ

February 2017

February 2017

expensive and hard to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a Children's minister at a small church I need check-in solutions that don't break the bank and are easy-to-use. That's not ACS. Reports are challenging to receive. The secretaries at my last employer in Mesquite hated it for being confusing. My current employer uses ACS but I don't see the benefit of it. If I had a vote, I'd tell them to switch.

Source: Capterra
 

Donna from Episcopal Church

January 2017

January 2017

Rating of ACS program for Episcopal Churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used ACS for 16 years from DOS to Windows to Online based. Online was an awesome expansion! There was never down time (except for middle of the night maintenance) and it was always fast. Backups were never a worry. Customer Service was friendly, extremely helpful and patient. On site training was available at extra cost.

Pros

Customization. Online based. Does yearly Parochial Report and sends it to National Church. Parochial Report can be printed daily, weekly, monthly....as many times as you wish for internal reporting to Vestry or Rector. Access to training.

Cons

It can be pricey for smaller parishes/churches. Realm (for smaller parihes) is still young and needs tweaking. When you are used to the fuller ACS version, Realm can be a bit frustrating. Realm only recently had General Ledger talking to the Financial module.

Advice to Others

Ask your parish administrator or church secretary if she has any previous church software experience and listen to her. She will be the person using the software more than volunteers or other non-office personnel.

Source: Capterra
 

Drew from Hulen Street Church - Fort Worth, TX
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Lots of options and power, but the interface is severely outdated and clunky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used some form of ACS since 2005. It handles finances, child check-in, event scheduling, volunteer scheduling, attendance, groups, contact information, and much more. It even has an online arm.

Pros

ACS has just about everything you could ask for, and then some. Their pricing is more competitive than other major companies.

Cons

Although there is an online arm of this product, all the information must be kept locally (although some would think this a pro). The controls are non-intuitive and clunky. Even the online version of this has the look and feel of something just above MS Dos.

Advice to Others

If you're looking for ease of use, steer clear. The price makes it tempting, but other products are worth the money.

Source: Capterra
 

Shawnette from Golden Leaf Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Pretty Decent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using ACS for awhile now and recently switched to ACS on Demand. Our experience has been positive overall and I think that ACS offers a great product. My major complaint with ACS is that with a church our size, there is no easy way to input contributions. We have staff who have to manually input each person's contribution and it takes a lot of time. Otherwise, ACS is perfect for us.

Pros

Pretty easy to use

Cons

No easy way to input contributions

Source: Capterra
 

Vanessa from First Presbyterian Church
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Great Customer Service with ACS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our church has been with ACS for many years. Customer support is the biggest attraction to this company! We've used several of their products - Realm, Extend - and now are looking forward to what's coming next with mobile apps!

Pros

Love the customer service! They are great about working with you on issues. It's rare that they cannot solve a problem.

Cons

Not as intuitive as I'd like, but still fairly easy to use once you get used to it.

Advice to Others

Great company to work with!

Source: Capterra
 

Bob from Eastside Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Awesome Church Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using ACS software for over 14 years. It handles all of our church needs. I can recommend it to any church! It handles all of our financial and people needs.

Pros

ACS has a new version of their software that is called REALM. It is all online and extremely user friendly. They have online help for every aspect of the program.

Cons

The only con is the small learning curve to begin using.

Source: Capterra
 

Susan from Faith United Presbyterian Church

November 2016

November 2016

Best church software I've seen!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is superb and the customer service goes above and beyond to answer all my questions. ACS offers everything I need to run the church office tasks. From member information, contributions, directory, to financial reports, payroll, taxes, etc.

Pros

Ease of use; frequent upgrades; makes my job more efficient

Cons

I really do like everything about it but if I had to name one thing, it would be the reports part of the program. The reports can be a little difficult to search & display the results you want.

Advice to Others

Don't hesitate to call customer service if you have a question or you've made a mistake in your software. They are the kindest and most knowledgeable of any customer service I've ever had to deal with.

Source: Capterra
 

Andrea from CBC Church
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

ACS User For Over 20 years--Using 10.0 Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our church is medium sized. We love the Flex Contribution Forms and it's layout. Customer service is spot-on. I agree with all other users who have reviewed. Ease of use, love the People and Financial Modules with its reports which we own. Don't know much about REALM but I think we would be interested. What would seal the deal is the reporting for my Boards and administrators.

Pros

Ease of use--the reporting is awesome.

Cons

Could look more pleasing to the eye like most of the programs today. But it gets the job done. I've seen the progression over the twenty years I have used ACS.

Advice to Others

More development if you plan on keeping it around. Is Realm replacing it?

Source: Capterra
 

Michael from Moffett Road Assembly of God
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Great Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using Realm, and there has been a learning curve, and some bumps as they role out new features, but they have great support which is always ready to help.

Pros

Using Realm has freed us from the office and are able to use it on the go.

Cons

Learning it.

Source: Capterra
 

April from South Park Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Great Customer Service & Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ACS OnDemand church database is not incredibly pretty or user-friendly, but it is very capable software for mid- to large-sized churches to choose.

Pros

The biggest pro is ACS' support team. They will capably answer almost any question about how to use the database when you get stuck, and will remain friendly, patient and helpful throughout the call. A+

Cons

The thing I dislike most is the "look and feel" of the user experience. It just isn't pretty.

Advice to Others

Our church is upgrading from ACS OnDemand to their new Realm database. It looks to be both capable and user-friendly.

Source: Capterra
 

Edda from Fountain of Life
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

ACS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

New to using the software. Minimal training as the previous person had already left the job. Too expensive for the church to send new hires to ACS Training.

Pros

Can make up a Form Letters, Labels etc to send to entire congregation. Can copy someone's address to your clipboard for ease of sending letter/envelope to one person.

Cons

Hard to do a search for a group of people. Very complicated to get exact list of criteria to get the search results you want.

Source: Capterra
 

Phyllis from St. Clares Epoiscopal Church
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Love this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use mainly the People side of ACS and it is so helpful with keeping all of my groups together. Love this software.

Source: Capterra
 

Francine from First Baptist
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2016

June 2016

ACS Technologies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using ACS for 1 year now. Still learning how to best utilize the software. Especially enjoy the ability to track and communicate with the church family.

Pros

Able to easily track our members.

Cons

Freezes up and/or kicks me off the system randomly.

Source: Capterra
 

Brenda from Grace Community Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

ACS Rocks!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used ACS OnDemand for nine years. Last year we converted to Realm, an ACS product. Their products and customer service are the best I've used in my almost 20 years on a church staff.

Source: Capterra
 

Nadine from Zion Church
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

ACS - small group management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a non-denom multi-site church in the DC suburbs (predominantly African-American) with apx 4000 in weekly attendance and 10,000 watching services online. We chose ACS software over the competition because it was robust enough to meet our needs. And like most churches...our needs are varied and nuanced.

Pros

1. The customer support!!!! If I can't figure out how to do something, there are so many ways to get help: Phone calls to a live person that walks me through things step-by-step, webinars, other ACS users in different online communities, etc.
2. The flexibility of the product and how it's grown...and continues to grow...to meet our needs.

Cons

The volunteer management piece isn't as directly integrated as we would like.

Advice to Others

My advice= talk to actual users to see how we/they are using the product. That information is invaluable.

Source: Capterra
 

Ed from First Presbyterian Church

June 2016

June 2016

Great Church Management software with fantastic customer support.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are currently using ACS and, of course, the software is a bit dated. Looking forward to migrating to Realm. Even though the ACS technology is maxed out, the product works like a champ. It does so much and the customer support is so good. We love ACS at our church.

Source: Capterra
 

Jeanine from Crossroads Baptist Church

June 2016

June 2016

Powerful Product - Stellar Service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using ACS People Suite for more than two years, and a year and a half VERY in-depth, and I've found it to be a powerful, reliable software with a lot of customizable content and reporting. In addition, the company as a whole seems to have the same vision I do for using data as a powerful tool to support our overall mission to reach unbelievers and enfold believers. And their customer service is definitely NUMBER ONE! So knowledgeable and helpful, and a pleasure to deal with on every level.

Source: Capterra