Zen Planner Software


 

Zen Planner is a member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. It includes integrated payment processing and automated billing, a self-service kiosk iPad app, both a member app and staff app for Android and iOS devices, scheduling, automations, workout tracking, belt and skill tracking, site templates and more.

Zen Planner's pricing is based off the number of active members and includes payment processing, and there are no contracts or startup fees. New customers have access to one-on-one training sessions with an onboarding coach who will help train them and implement the software for their gym. An in-house customer success team is available by phone and email.

 

Zen Planner - Dashboard
 
  • Zen Planner - Dashboard
    Dashboard
  • Zen Planner - Memberships
    Memberships
  • Zen Planner - Member app schedules
    Member app schedules
  • Zen Planner - Workout tracking
    Workout tracking
  • Zen Planner - Staff app
    Staff app
Supported Operating System(s):
Web browser (OS agnostic)

74 Reviews of Zen Planner

Showing 1-20 of 74

 

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Brandon from CrossFt Crossroads
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Zen Planner has been simply excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

we are now able to do all of our member, cash flow, and fitness management all from a centralized place.

Pros

It has made managing our affiliate mush smoother. From both a gym management side and a customer engagement angle it has been simply excellent.

Cons

The staff app still needs a little work, but it's pretty solid as well. I'd like to be able to see the whole week of workouts and edit them from the app if need be.

Source: Capterra
 

Lynsey from Bellevue School District
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

As a customer it is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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using this program is so easy for yoga students!

Pros

I go to a yoga studio that uses zen planner. It makes it so much easier to make payments, check schedules, and view information about the classes. I would rather use this program than having to fuse over making payments at the studio.

Cons

I once had a problem where I paid for a special class, but it did not show up at the studios end. But they quickly resolved the problem.

Source: Capterra
 

Reenie from Mysfit Fitness
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Outstanding customer service as always.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

It helps me automate and streamline my systems and processes. I only wish it had the capacity for me to plop in all my expenses. Then, It would be golden! I would be able to replace my accounting software and have everything all in one place.

Pros

It's ease of use. It is laid out in a simplistic format that is easy to navigate.
The customer service team is outstanding. They always go above and beyond to ensure my satisfaction with the platform.

Cons

The lack of text feature but that has now been rectified for Cdn customers.
The only other less than desirable thing about the platform is the tiered billing. Personally, I truly don't see a need to have different billing if I have 50 students or 75. It should be one flat rate straight across.

Source: Capterra
 

Rebecca from Moore Fit Body Boot Camp; Moore, OK
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love the software. Love their customer support ~ Excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Helps me with my work.

Pros

The applications give you the all of the details that you need. Navigation is easy once you have worked it.

Cons

Must study the training to grasp it all. Customer service is great to help with this. The cons for this is so small compared to the pros!

Source: Capterra
 

Gordon from The Movement Strength & Conditioning

June 2017

June 2017

Fantastic product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

It has many features that integrates and automates a majority of my operations. The onboarding sessions and large support database can help you overcome challenges in using zen planner.

Cons

For someone who typically doesn't work this type of technology, it can be a challenge to learn and implement.

Source: Capterra
 

Cobi from CrossFit Abode

June 2017

June 2017

Excellent from start to finish.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

I can honestly say there is nothing I dislike about the software at this point. Fingers crossed it stays like this!

Pros

Zen Planner was so helpful and professional explaining step by step how to get the most out of Zen Planner, and ultimately my business.

Source: Capterra
 

Anne from Jim's Total Body Fitness

June 2017

June 2017

I received top notch support from Zen Planner while trying to get it to work on my new mobile.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

That I can check in and reserve classes at my fitness studio. Zen Planner allows me to see all my classes and check in and reserve.

Source: Capterra
 

John from P3 CrossFit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Automizes your entire business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

More time to work on my business instead of in it.

Pros

Price point, functionality (never had any down time in 5+ years), great customer support, options to customize the reports and functionalities specifically for how I choose to operate my business.

Source: Capterra
 

MAIAH from HERNANDEZFITNESSYSTEMLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

AWSOME

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

UNDERSTADABLE, VERY WELL EXPLAIN AND ESSAY TO FOLLOW I LIKE THE WAY THERES A ACTUAL HUMAN GUIDING YOU TROUGH

Cons

PROGRAM AND I DONT LIKE THE WAY I HAD TO CREAT IT ON MY OWN, I WILL LOVE IT IF WAS ALREADY SET FOR ME FOR THE JOB I BE DOING

Source: Capterra
 

Caroline from CrossFit Wonderland

May 2017

May 2017

As a new business I am happy that they checkin and make sure that I am getting the most out of it.

Ease-of-use

Functionality

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Value for Money

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Pros

You cant do anything wrong. Everything is double check before deleting anything. The categories make sense.
It has a lot of functions. Too many to name.

Source: Capterra
 

Ka'ohu from CTA Hillsboro
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Best decision we made with investing in Zen Planner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Pros

Ease of use and helpful/personable customer support! The tracking of students and financials has exponentially boosted our gyms ROI

Cons

I would like the reporting aspect to be more dynamic as I'm used to Crystal queries/writing. I continually find the Customer Support from ZP makes up for this. The always have an answer for any reporting hurdles I run into.

Source: Capterra
 

Hannah from Ohana Fitness

May 2017

May 2017

Full service experience, excellent customer service, and detailed product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Awesome customer service to help with any and all problems, and troubleshooting. Easy to view past due or failed membership payments.

Cons

Can be difficult to navigate. I wish it were more intuitive and user friendly. I find I use the customer service hotline and google many of my questions on how to navigate Zenplanner.

Source: Capterra
 

Nathan from Central Maryland Martial Arts

May 2017

May 2017

It has been one of the best things for our studio in a long time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Easy to use (not a lot of time)
Great looking layout
My trainer was awesome
It is built to do exactly what we want it too
it saves us a ton of time

Source: Capterra
 

Ricardo from Ricardo Abreu Brazilian Jiu-Jitsu
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I still at beginning but so far I'm liking a lot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Tracking the memberships, communicate with students and check in .

Pros

The system does everything. I have a lot of free time now, and a peace of mind that all the bills and products are being tracked properly. What I like a lot is the Kiosk for iPad.

Cons

Is a lot functionality, I can't say is a cons. I need to lear more about the new features that the system can offer.

Source: Capterra
 

Beth from Kettlebell Fit

May 2017

May 2017

Easy to set up and fairly flexible compared to other popular software I was using !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

The UI is awesome. It seems basically logical and yet malleable. (sometimes programs feel like the designer didn't have real world experience and things just got globbed together cause they were cool and 'they could' - but they don't work well IRL)

Source: Capterra
 

Rae from CrossFit Furnace

May 2017

May 2017

Brilliant, from the first meeting, to 4 years later, just outstanding every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

Too many to mention. We couldn't run out business without it. No other software can compare with Zen planners functionality.

Pros

the customer service. You ask anything and they will ALWAYS get back to you. They ALWAYS sort out your concern.
There is so much you can do with the software, from accounting, to wod planning, to staffing, appointments everything.
The back end functionality is brilliant.
The automations available that free up so much time for other things are outstanding. Its just so versatile and can be customised to exactly what you need it to be.

Source: Capterra
 

Kris from CrossFit Continuity
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The customer service is very responsive! Pleased with the software and features.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Value for Money
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Support

User friendly, great customer support and responsiveness. Good webinars for ideas and training.

Pros

Customer service responsiveness and the ongoing improvement on functionality and features. The webinars are great to learn new functions of the software.

Source: Capterra
 

Jennifer from Alpine Fit Body Boot Camp
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Zen is a great way to organize memberships, collect payments, see financials at a glance, etc.

Ease-of-use

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Value for Money
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Pros

Zen is intuitive to use and the support staff is phenomenal! The number of reports you can run is limitless and information is easy to customize.

Cons

Setting up memberships with bi-monthly payments is a bit cumbersome and sometimes, the prorating feature of the billing doesn't work as desired.

Source: Capterra
 

Robert from 3Q Fitness CrosssFit Garland
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Overall great experience.

Ease-of-use

Functionality

Product Quality

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Quality
Value for Money
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Pros

Customer service is always top notch. If representative can't answer your question, they'll research and provide a solution usually by the end of the day.

Cons

When communicating with prospects, it's very helpful to create email automations. The thing I like least about the app as is its current inability to allow files to be attached to emails.

Source: Capterra
 

Doug from Lane's Fitness

May 2017

May 2017

ZP has been perfect for our business needs and provides GREAT value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
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Value for Money
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Pros

Ease of use - icons and menu tabs make this software easy to use - just like my normal web based programs...

Cons

Time is takes for development of new features - not included in the original package. Submission of feedback is tough as well....multi-screen and emails...

Source: Capterra
 
 
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