Yotpo Software


 

Yotpo is a cloud-based content marketing platform that provides e-commerce sites with functionality for reviews, ratings, questions and answers, as well as other forms of user-generated content.

Yotpo simplifies the customer review process by enabling customers to leave reviews directly from their email client. It also provides widgets for sites, which display relevant customer reviews to customers to help drive conversions.

Yotpo’s premium offering provides a range of integrations with third-party rating systems, such as Google Seller Ratings, as well as Facebook and Twitter. These features aim to improve e-commerce sites’ SEO and help companies expand their reach through social media channels.

Yotpo’s offerings include a number of content marketing features, such as email marketing, marketing automation and analytics, social marketing, marketing resource management, search and mobile marketing.

The company offers starter, mid-range and enterprise options, charged on a monthly basis.

 

Yotpo - Create campaigns
 
  • Yotpo - Create campaigns
    Create campaigns
  • Yotpo - Social push
    Social push
  • Yotpo - Google Seller ratings
    Google Seller ratings
  • Yotpo - Reviews
    Reviews
Supported Operating System(s):
Web browser (OS agnostic)

59 Reviews of Yotpo

Showing 1-20 of 59

 

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Sean from Modestly
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Hyped and crazy expensive

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Some automation but a lot of those benefits are negated because we found some of those features just don't work for us.

Pros

Yotpo is def has a lot of features that make it easier on a business owner. I like how it automates a lot of the process of curating reviews.

Cons

It's WAY too expensive for what it is. Admittedly they do more than the competition but that doesn't justify the price tag. You can get similar features for 1/20 the price.

Source: Capterra
 

Dave from Wildflower Brands, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Not worth

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I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.

Pros

I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Cons

When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.

Source: Capterra
 

Sheldon from Snack Hawaii
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Awesome Review Software!

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Pros

Easy to use. Most of the features are automated. It generates a nice portion of our monthly sales. It has helped generate 1000+ reviews in one year across 3 websites. Without it we only generated 10 reviews per month.

Cons

Navigating around can be a bit clunky but it's improved significantly over the last year. The new analytics feature is nice. Also, just got setup with the Visual Marketing Suite which helps to generate more social proof.

Source: Capterra
 

Russell from Doze
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

While expensive, Yotpo has been extremely helpful for us in capturing content and converting leads.

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Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

Pros

The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons

Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Source: Capterra
 

Taryn from KaiKini Bikinis

May 2017

May 2017

Great customer service, looks proffesional on the website

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Pros

I like that we can customize the emails, and I like that yotpo can automatically post five star reviews to our social media platforms.

Cons

Going between the new and old dashboard was a little confusing.

Source: Capterra
 

Alex from GroWell
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great spftware

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Pros

Really like be the ability to respond to reviews. Also, I would love to be the verified user/buyer tags which really add weight to the review. The mail after the purchase has worked really well in generating large numbers of reviews also and is probably my favorite feature.

Cons

Pricing is quite high and some of the integrations to other 3rd party software should come in the lower price tiers.

Source: Capterra
 

RAYMOND from SHOPBOBBYS.COM
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

good experience. but costly.

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insight into product reviews.

Pros

feature set is great, i really like the user interface. feature set on the backend is great and constant updates is also good.

Cons

costly. lack of developer tools for advanced configurations. The company needs to work on the emails that are being sent.

Source: Capterra
 

Michael from VAPEHAPPY

May 2017

May 2017

Great experience with the Yotpo system and Support Team

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Pros

It is really easy for users to leave a review and it is pretty cool that customers can upload photos like on Amazon.

Cons

The thing I like the least about this software is the pricing. We are a small business and to get the functionality we need we have to pay a pretty penny.

Source: Capterra
 

C.J. from Apex Tool Group
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

We have enjoyed the customer help and the features for this product!

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Pros

The ability to share it across multiple sites and the ability to incorporate multiple features within our websites.

Cons

The dashboard can be a bit clunky or hard to navigate at times, it can be hard to find exactly what you are looking for or the downloads may not work.

Source: Capterra
 

Logan from I Love Apparel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good product but way overpriced.

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People can easily write reviews. The in-email review forms they have work well.

Pros

Makes it easy for people to leave reviews.
Lots of functionality and they are constantly adding new features.

Cons

Price doesn't align with value.
Doesn't integrate with email providers.
Sorting through customer photos is a mess since there is no sort features.

Source: Capterra
 

Ardalan from Eargo
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

So many features... Amazing support

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There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs.
We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Pros

Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Cons

Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Advice to Others

Cost per value is undeniably worth it. Go for it.

Source: GetApp
 

Jorden from Skid Steer Solutions, INC.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Good Bad Great Good Great Amazing Bad and Great Again

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Yotpo has a great product but I experienced a few issues in my time using it that were extremely inhibiting to me finding my groove with it. I think they need a custom plan for low volume high priority/price retailers online but I am happy they were able to customize my billing and make it easier to stay onboard - it's not entirely what I need being that we are low volume and high price. Yes, we do exist. I think that for $ a month, I should be able to whitelabel with the Powerhouse plan, for some reason they think I shouldn't but I understand their need to market the product. I am continuing to work with the application and use it to the best of my ability. The title of this review reflects that the experience has been turbulent from bad to excellent but I am much happier knowing now that I have an actual dedicated account manager. The last manager was great, I just think he was falling behind probably due to Yotpo killing it and growing so quickly. I am excited to utilize the tool and see what we can get out of it. Thank you Yotpo for a Good, Great, Bad, Amazing, Bad, Great, Good Excellent product.

Pros

Great Features, TPR and Social Ads

Cons

Only good for high volume online retailers.

Advice to Others

Use Target Review Requests.

Source: Capterra
 

dan from julianna rae

March 2017

March 2017

Very Satisfied

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Yotpo has proven to be a valuable tool in our marketing and merchandising mix. The application is straightforward and effective and the support truly best in class.

Source: Capterra
 

Kent from KentBigDog Consulting
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Great Review System

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Value for Money

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Yotpo is pretty easy to implement. It also has a good conversion rate from emails sent after the purchase (much of this depends on the quality of your email). I'm a consultant that has used it with small mom & pop projects and large multimillion dollar businesses. If you are looking for an ecommerce review system, definitely checkout out Yotpo.

Pros

Ease of implementation
Features
Ease of use

Cons

Difficulty in updating reviews but this is to be expected. If it was easy, the trust factor would be lost as merchants would potentially be changing their reviews willy nilly.

Advice to Others

Add it to your mix if you are looking at review software.

Source: Capterra
 

Amanda from HiMama

March 2017

March 2017

Excellent for Adwords and instant reviews

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The highlight of my experience with Yotpo is the email review function that allows users to start their review process within the email itself. We saw our review response double when we switched to these type of requests. I do wish it was easier to manually add reviews sent to us from other platforms (emailing in is a pain).

Pros

Email review

Cons

Adding reviews, using the review widget when you don't have e-commerce or products on your site. A lot of the features seem to cater to small retail business or B2B service. I'd love to see that expand.

Source: Capterra
 

Shnehav from Undies.com

March 2017

March 2017

Great platform and amazing people

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Yotpo is more than just a platform, there are great people behind it, that will do anything they can to optimize the experience to the customer and the brand. It is easy to use and allow us to understand the value of the product just by looking at the platform.

Source: Capterra
 

Robert Julius from Demeter F. L., Inc.

March 2017

March 2017

That's a good thing.

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It was easy to integrate and does what it is supposed to do.

No one gets 5 stars, Yotpo gets 4!

Our customers love it.

And that's a good thing.

Source: Capterra
 

Mike from United By Blue
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

The perfect review app for scaling ecommerce businesses

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At a very basic level, Yotpo has been great at getting us quality reviews.

But Yotpo is much more than just a review platform because we are using it as part of our post purchase customer experience with triggered email sent to our customers a couple weeks after they have placed their order. This email is a great opportunity to keep the line of communication with the customer open and with the discount code integrations with Shopify we are able to send out incentives for reviews which not only encourages more reviews on our site, but it also encourages repeat purchase activity from these customers. This helps us build a higher average LTV because customers are incentivized to shop, review, and repeat.

Yotpo has also been great for scaling our business. We started with a very basic package that was easy to integrate into our Shopify site(up and running in a day), but we have upgraded along the way and are now using a more robust offering that allows us to send dynamic coupon codes(to eliminate the chance of code abuse), add fit details to the review pages, and make the reviews searchable in google listings. These features and functionality allow us to look and function the review section of our site at a level that is comparable to much larger competitors and ecommerce companies.

Overall, Yotpo is a no-brainer for your business.

Source: Capterra
 

Matt from Advanced Technology International

March 2017

March 2017

Yotpo is a Home Run for Businesses of All Sizes!

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After a large amount of research my organization landed on Yotpo for all of our review and Q&A needs. The review conversion rate is phenomenal, and the app no doubt pays for itself and then some. The Yotpo staff is very knowledgeable and responsive. I wouldn't look for review software anywhere else!

Source: Capterra
 

Tom from Page1

March 2017

March 2017

Unaffordable for a small Business

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Pricey for what you get when you're a small business making it unsustainable to keep it running. Dashboard is easy to use. When approaching Yotpo from a larger business perspective, you'd expect to receive good results. Yotpo's product reviews are one of the best options on the market, their site reviews, not so much.

Source: Capterra