Regpack Software


 

Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

 

Regpack - Event statistics
 
  • Regpack - Event statistics
    Event statistics
  • Regpack - User management
    User management
  • Regpack - User profile
    User profile
  • Regpack - Dashboard
    Dashboard
  • Regpack -  Scheduler management
    Scheduler management
  • Regpack - Analytics
    Analytics
Supported Operating System(s):
Web browser (OS agnostic)

98 Reviews of Regpack

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Donna from Animal Friends, Pittsburgh, PA
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Our third kids' camp season working with Regpack - we are pleased and plan to use in the future!

Ease-of-use

Functionality

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Ease of annual camp registration set-up and use for our guests.

Pros

Visually easy for our registrants to navigate the registration form. Form is clear and not cluttered. Registration is on Regpack form is fun!

Cons

We are located on east coast, Regpack is located on west coast - time difference sometimes inconvenient for questions or problem-solving.

Source: Capterra
 

Delton from Sitech Oregon/NorCal
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great! Quick time to deployment, and startup. Good user management. Easy to create events.

Ease-of-use

Functionality

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Pros

Ease of use. The ability to quickly manage time slots, and products for training. Registration reporting is a dream.

Cons

Software needs the ability manage simple email campaigns. We would like the ability to send out SMS messages too.

Source: Capterra
 

Judson from Stone Mountain Adventures

June 2017

June 2017

Some great but some very frustrating features as well.

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Functionality

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Enrolling Clients

Pros

Price point is fantastic, Comments session of each person is good. I like color coding by the number of forms completed by clients

Cons

No phone support. Certain glitches have not been resolved after 2 years. Unable to add cart list to e-mail with amount due deleted

Source: Capterra
 

Andrea from New Wilmington Mission Conference
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Regpack has been a great improvement for our event! Wish we had changed sooner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This software is extremely easy to use and allows me to have control over changes that need to be made. Yet, there is also great support. So, it's the best of both worlds!

Pros

The software is easy to use and the support has been great. It's very flexible. It's easy to take payments. It's easy to keep track of data. It didn't take me long to figure out how to make the system work for me. I like that they helped me get it set up initially, but I have control now and can make changes as I need to make them.

Cons

There are a few features that I wish would be added (people can't just opt to pay a set amount, I can't move registrants from one "family" to another, they don't have an option to take credit card payments via a swipe, etc.), but these are all manageable, and I think that they probably will be added in the future. They are always making improvements.

Source: Capterra
 

Tricia from Infineon
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Functional

Ease-of-use

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Registration tool is the key for my company.

Pros

RegPack has all the features needed to execute an event. The frontend is professional and provides the end customer with my companies look and feel. It has many features that allowed me to provide our end customer with an easy registration. The backend setup is easy to download reports.

Cons

The setup is not as easy as they make it look. They often make changes, so it's always a learning curve to overcome. They do take recommendations and there are some things that they should implement to make it better.

Source: Capterra
 

Alana from Vytis Basketball Camp

May 2017

May 2017

Just spent my first day using the product. Having some issues as the campers register.

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Pros

I like the reports that it can develop. It is user friendly. I like the help option and the training that was provided and how quickly the trainers respond.

Cons

It is showing that I owe campers money right now. Only 3 campers have registered so far. 1 I have had no issues with, but two of them say that I owe them when really they should owe me

Source: Capterra
 

Neil from Junior Forest Wardens
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Excellent customer support and training

Ease-of-use

Functionality

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Much easier registration process than some systems

Pros

Ease of use and the adaptability provided by Triggers allows for some nice customization. Reports are easy to create, very customizable

Cons

The monthly admin fees add up quickly, especially if more than one admin is needed. The auto-emails seem a bit tricky to set up just right. Users have trouble logging in a second time, for some reason. Perhaps the "Login" or "Register" choices are not clear enough to understand (many users have low computer skills) This survey wants way too long answers!

Source: Capterra
 

Laura from Wildflower Association of Michigan

May 2017

May 2017

Flexible software, excellent customer service.

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It saved me from having to process about 250-275 paper registration forms and checks by hand. The people attending the conference were very happy to be able to register online and pay by credit card.

Pros

It's incredibly flexible and was able to handle our somewhat complicated registration process. The interface is clean, organized, and generally easy to use. For our nonprofit organization, the price was within our means; we received great value for our money.

Cons

The biggest problem I had was figuring out how to use filters and reports to get the information I needed from the database. Also, I wish there was a way to delete test entries from the database, rather than simply hide them.

Source: Capterra
 

Patty from Kingdom Workers
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

RegPack was great for you event. Customer support was awesome!

Ease-of-use

Functionality

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Pros

The software was easy to use and figure out. Support was wonderful and responsive when I had questions. I will recommend we use RegPack again for our next event.

Cons

There was no easy way to download the registrants name and make name tags. This should be implemented.

Source: Capterra
 

Ginean from Mt. Olivet Baptist Church
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent... Nicole, my project manager, is efficient, timely, friendly, patient, and knowledgeable

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Basically having all of our camper information in one place. This is saving us tons of time, our admins can use their time more efficiently than standing over a copier, o trying to manage the accounting. I like the Email abilities. Also, I like being able to see all emails sent to a family,.

Pros

I'm just realizing how much this software can do, it's amazing, lots of capabilities and uses! It will grow with us, I can see using this for some time to come. I love having everything in one place, camper and financial info. I like being able to click one area and it open ups with the information I need. I feel like I'm always a click or two away from what I need.

Cons

It offers a lot, it's a leap for me to learn all of it. In time I'm sure I'll get a handle on the most important areas needed for our camp and learn to master those areas. I'm hoping that I won't miss using a feature because of all the capabilities available to use in the system.

Source: Capterra
 

Cathy from University of Delaware
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Customer Service Excellence!!!

Ease-of-use

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Our reps were extremely helpful with any and all my questions. My PM was great and I cannot say enough about how helpful she was and always cheerful as she probably wanted to kill me on some days! Always responsive to my needs and always professional.

Pros

It was easy for me to follow

Cons

It needs a little more flexibility with some functions.

Source: Capterra
 

Marnie from Whidbey Institute.

April 2017

April 2017

Jeree Joynes was very helpful

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i enjoyed today's training experience with Jeree. Everyone I've dealt with at RegPack thus far has been very professional and helpful. Thank you.

Source: Capterra
 

Loren from Logos School
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Simple yet powerful

Ease-of-use

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Regpack has a very slick interface that is relatively flexible yet easy to use. My event's registration was up and running quickly. The staff have been very helpful. I have been a user for a month, and this is exactly what I needed.

Pros

Simple, relatively cheap

Cons

so far, nothing.

Source: Capterra
 

Lisa from Reggae Runnerz
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I needed the best and got it

Ease-of-use

Functionality

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I have a very detailed program, hotel blocks, flights, excursions, race registration, shuttles, etc. 2016 was a challenging learning experience, but as the registrations came through I learned how to manipulate the system to work in my favor. January 2017 I began preparing for our registration, which opens in March. Circumstances beyond my control did not allow me to begin editing my registration until a week before my registration opened. SEAMLESS! Corina was amazing and the experience I had from the previous year helped me edit and execute my registration without a hitch. Any roadblocks I hit, she was there to answer. I know I a probably their biggest pain in the you know what client, but I am extremely happy with this system and especially with Carina. She has made my life so easy with this registration. I see it getting better and better every year!

Pros

I can manipulate it to meet my needs. Share withs, payment plans, etc.

Cons

there are always a few glitches but they always help me find the solution. I wish they had a call center as opposed to email support.

Advice to Others

As long as they keep on developing and upgrading they are going to be the go-to registration software provider

Source: Capterra
 

Angela from Cirque de Vol
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best Camp Software

Ease-of-use

Functionality

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Customer Support

Value for Money

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For years, we have used excel sheets to keep up with our camp registrations. We finally decided to automate the process and chose Regpack. This has been the best decision we've made! We received an amazing project manager that has helped us every step of the way. The software is very easy to navigate and customize. Our clients love it! This software has cut all of our paperwork out! We would definitely recommend this!

Pros

easy to use for both clients and companies

Cons

none

Source: Capterra
 

Caleb from Creative Learning
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Superb Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Whenever I have been uncertain about how to create something or make it work, both of our reps have always gone beyond normal customer support to ensure that everything we needed to launch was ready on time.

Even if one of them weren't in the office, they still reached out to let me know who to contact until they were available.

Since most of our symposium applicants come from conflict areas, our reps helped us to ensure our applicants are able to easily and quickly move through our system.

Pros

The Customer Service is amazing. With their help, RegPack becomes far more than what we paid for.

Cons

It needs to be fleshed out more, but the customer service helps to create new ways to accomplish our needs - adding to the quality of RegPack

Source: Capterra
 

Caleb from Creative Learning

February 2017

February 2017

First Video Training

Ease-of-use

Functionality

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Rep did a wonderful job of balancing introducing me to the system while answering my myriad of questions. Looking forward to the second training!

Source: Capterra
 

Keith from The Children's Hospital of Pittsburgh /UPMC , Department of Genetics , INFORM program
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

INFORM 2017

Ease-of-use

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My trainer was very good but the format of the training was backward and should have been more complete and ready to go prior to the phone call. I would be happy to talk to someone about my thoughts. Again this is nothing against the trainer it has to do with the order of how the training was presented.

Pros

It seems easy to use but we have not gone live yet.

Cons

Don't know yet ... Send me this survey in September after the registration is closed.

Advice to Others

I do have training recommendations.

Source: Capterra
 

Grace from FIrst Event Conference

December 2016

December 2016

Great team and registration Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Have had the best experience working with the Reg pack team. I needed to get a system up and working in a very short time, and learn how to handle it . The team both before and after I went live was, and is, by far the best working team I have ever interacted with during a complex remote development. Each person I worked with was knowledgeable and helpful not only in simplifying the complexities of my multiprogram registration process, but also took time to explain how to use it. I love that the trainings and support times were videos so I can go back to them too. A great experience and a great product

Pros

Greta people to work with

Cons

Back end is a bit confusing on correct user errors.

Advice to Others

Would love to have each page/step specifically labels as step 1,2..... so the user know where they are, and I can go back and see the page to correct

Source: Capterra
 

Erik from Cambridge-Ellis School

December 2016

December 2016

Okay product, significant flaws

Ease-of-use

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RegPack is good from a registrant's end, meaning the user experience of who is registering for your program/camp/etc. It is simple, looks clean, and can be used to built necessary messages, notifications, and field types. Where the system fails is on the backend for administrators. The reporting requires too much work from the admin, is not intuitive, and relies too heavily on the specific structure of your forms. The customer service is okay, but they aren't too willing to fix things for you, only explain what you can/cannot do.

Source: Capterra