Regpack Software


 

Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities in a single solution.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment processing functionality, so customers can make payments using credit cards or electronic transfer methods.

Regpack features an automatic communications module, which allows users to send trigger-based emails such as payment notifications and event updates. Customized reporting and dashboards allow users to track and analyze event and attendee statistics. This data gives a complete overview of the user's event management process.

 

Regpack - Event statistics
 
  • Regpack - Event statistics
    Event statistics
  • Regpack - User management
    User management
  • Regpack - User profile
    User profile
  • Regpack - Dashboard
    Dashboard
  • Regpack -  Scheduler management
    Scheduler management
  • Regpack - Analytics
    Analytics
Supported Operating System(s):
Web browser (OS agnostic)

120 Reviews of Regpack

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Rob from Common Ground on the Hill
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts. We also gained knowledge online registration software solutions in general, and are better-educated and more experienced consumers thanks to our work with Regpack.

Pros

Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons

Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Source: Capterra
 

Ian from Athletic Club of Bend
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

RegPack is helping us streamline our camp registrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The logic-based platform allows us to create an intuitive front end interface for our customers.
You can "archive" users when they are not actively participating in programs to save money.
We are able to use the system without payment processing and complete our payment processing on site.
We can manage camp registrations and communicate with customers more efficiently now.

Cons

There are a few reporting features that we would like to be more customizable, but they wouldn't be a problem for RegPack admins who do their payment processing through RegPack. There are also a few other minor issues that the development team is working on regarding our users' front-end experience, but nothing that's super critical to our operations.

Source: Capterra
 

Emily from Proyecto Fe
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Application Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love being able to have so much control over the forms without having to contact a tech. The filters, emails, and report functions are also super easy to use and convenient.

Cons

Don't love the payment processor regpack partners with. The file upload function could definitely be improved.

Source: Capterra
 

Suzanne from 7 Mindsets

July 2017

July 2017

I went from not having any experience in Regpack to being comfortable using it within two hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

I liked the search feature the best, but being able to filtering and create reports was also extremely helpful.

Cons

I didn't like the fact that after using it for months in Internet Explorer, on the day I needed it the most, it would no longer allow me to log in via IE.

Source: Capterra
 

Stephanie from HIS Homeschool Co-op
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

a powerful tool in streamlining the registration process for computer novices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One person can now manage our semester registration, instead of 2-3 as in previous years.

Pros

users can easily understand how to register; the basic system is initially set up by RegPack staff; tracking class rosters and payments by users, re-assigning children who were improperly registered, and sending automated invoices are all very easy to do; this has the power of a database without the complication of learning how to manage a database; easily pull data in a csv or pdf format.

Cons

It can be confusing to understand the process of which RegPack staff is working with you at different points in the process, and how to get help when needed. There is no simple way of assigning priority registration to a sub-group.

Source: Capterra
 

Ginean from Mt. Olivet Baptist Church
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Fulfilled... this system has helped us grow and be more efficient in serving our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Efficiency, excellent accounting tracking, ease, better communication, and more.

Pros

The filter system is extremely helpful. I like having the registration and payment system connected. I like being able to see the email communication "history" on each account.

Cons

I would like to send an individual direct email to a person without having to create it first. It would be nice to have that ability.

Source: Capterra
 

Joanna from McCallum Theatre

July 2017

July 2017

Regpack has simplified my job immensely. Well worth the money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

Cons

The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

Source: Capterra
 

Sandi from Wholistic Learning
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

RegPacks is a great system. The triggers, e-mail capabilities and so many other features are great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of registration management and tracking income/headcounts. Ease of managing forms: liability, medical, etc. Saves time.

Pros

The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Cons

Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

Source: Capterra
 

Ari from Young Judaea Global
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

RegPacks makes it easy for us to sort our leads and pull reports quickly and efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use once you learn how to navigate the platform. The program gives me the ability to sift through large amounts of data quickly

Cons

None that I have come across that are essential. The only con for me is that I cannot set reminders and automatic reports to appear on my screen for various objectives

Source: Capterra
 

Keith from INFORM
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

This was the first time that I needed to use a registration site and RegPack made it very easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use for the end user.

Pros

Ease for end user to register. When I help develop the registration site for 2018 I will ask to have a little more detail to be added.

Cons

I wish that I would have paid closer attention to the final messages that were going out to the registrants. I will be more detailed next year.

Source: Capterra
 

James from North coast Calvary chapel

July 2017

July 2017

Best tools available on any registration software I have seen.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

The tools on the back end are super helpful and have completely eliminated the need for administrative support in our camps.

Cons

The registration implementation into my website is sometimes buggy, has been improved, but I still run into problems.

Source: Capterra
 

Curtis from Camp Lookout and Crystalaire Adventures
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Software works well, requires a bit more front end work than we were led to believe when signing up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online registration software. Before this, registration was done via email.

Pros

Ease of use and functionality. We like how the projects can now be copied to future projects. Searching works well.

Cons

Very hard to talk to customer service. WAY TOO much time has been wasted emailing going back and forth with service. Sometimes a what could have been a 2-minute conversation takes 2 or 3 days to get resolved and that's not counting the weekend!

Source: Capterra
 

Glenda from eMode Learning

July 2017

July 2017

The system is a robust, feature rich system that can handle everything that we have thought of.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online automation of registration - ability to accept CC payments and manage manual payments as well.

Pros

The amount of features exceeds our ability to dream up what to do with it. We have yet to come across the functionality that is not supported

Cons

The variety of features makes it more difficult to configure by oneself - not always easy to get support when setting up a new program.

Source: Capterra
 

Laura from Camp Arrah Wanna, Inc.

July 2017

July 2017

The customer service has been GREAT! The learning of system takes time, but we are happy with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customisable! We are a VERY small camp and have a lot of special needs campers - so this system is great for getting all that detail from campers.

Cons

Our campers/parents have a hard time navigating it and get confused easily about how to register a camper a second time - they end up creating a new camper because they are not directed to their dashboard when they log back on. I spend a LOT of time trouble shooting via email/phone just to get them back on track. A short tutorial video for the users would be REALLY helpful!

Source: Capterra
 

Liz from Hope Basketball Camp
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The customer support has been amazing. I have used Regpack for over 5 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organized camper information

Pros

The ability to filter and message campers. The ability to see who has paid and who has signed up and not paid.

Cons

The ability only email past campers who have signed up for the current year as a reminder to sign up.

Source: Capterra
 

Rick from Campus Challenge
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

We have used Regpack for 3 years. It's easy to adapt to our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the adaptability and the flexibility that they give the administrator to make changes. Once you learn how it works, it's easy to set it up for your own needs.

Cons

The customer service is very slow and unresponsive. Our window of use each year is pretty narrow, but when we need it, we really need it. It's difficult to get support to understand that so in the middle of the crunch, if there's a problem, you have to scream pretty loud to get help. Customer service for this type of product is vital. Regpack needs to focus on this area, but no matter how many times I ask about it, they don't seem to care.

Source: Capterra
 

Stephanie from Premium Service Brands

June 2017

June 2017

Regpack is the perfect solution for our complicated summer camp registration.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Regpack easily organizes every aspect of my summer camp registration. I'm able to track payments, fundraising credits, notes about a camper, email the users and so much more. I also love that my users have the option to sign up for automatic payments and that I can sort the users in so many different ways.

Cons

The only part that I find challenging about Regpack is if I have a need to speak with customer support. All of Regpack's support is email based and sometimes, explaining your problem via email is very challenging and quite time-consuming to communicate with words.

Source: Capterra
 

Samantha from Camp del Corazon
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Regpack has worked with us to create an effective registration system that fits our personal needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like most how Regpack is flexible and helps us make the system work for us. Regpack has helped increase the quality and consistency of our communication with families and the doctors with whom we work closely. It has provided us an easy way to make sure we have the information we need to serve the maximum number of campers to the best of our ability. We have served more children, quicker, with the Regpack system, than ever before.

Cons

Occasionally it takes a few days to get a response from the support team for general assistance, but my account rep is always there to lend a hand.

Source: Capterra
 

Kelsey from Gilbert High School Summer Camps

June 2017

June 2017

Has been a great tool for our camps for users to register online and the option to pay online.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increasing our number of campers by allowing the option for uses to pay online.

Pros

That you are able to customize the product for each camp. Another feature that I like is you are able to open and close your account when the camp starts and ends. I also like that you are able to make reports that are custom to what you need.

Cons

A lot of users sometimes have a hard time logging back in to register for additional camps after signing up the first time. Sometimes it is difficult to understand the total order and what is paid in the account. Having no option in reports that can show who paid by credit card or checks.

Source: Capterra
 

Judy from Hearts On Fire Ministries, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Still learning to use the software but enjoy the ease of processing registrants.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves me time and money by not having to print off so many pages for everyone. Record keeping is much easier.

Pros

The time it allows me to do other aspects of my job. It is like having another employee to help with the work load. No more trips to the bank with checks.

Source: Capterra