--- title: "Regpack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Regpack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Regpack is a good fit for you!" source_url: "https://www.softwareadvice.com/event-management/regpack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recurring Billing Software](https://www.softwareadvice.com/accounting/recurring-billing-comparison/) / [Regpack](https://www.softwareadvice.com/registration/regpack-profile/) / Regpack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/registration/regpack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/registration/regpack-profile/alternatives/) # Regpack User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 370 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 197 reviews (53%) - 4 stars: 140 reviews (38%) - 3 stars: 22 reviews (6%) - 2 stars: 7 reviews (2%) - 1 star: 4 reviews (1%) ### Most mentioned pros - I enjoy how customizable Regpack is in terms of forms and fields as well as triggers. - It allows me to do everything I need for even registration in one place. - Repack helped streamline our registration to be easier for both our camp and the people who register. ### Most mentioned cons - I paid in the $5000 range for the product and did not feel I got what I paid for. - However, once I needed customer service support the experience lacked what I needed. - I've experienced a lot of weird glitches (automatically redirects to pages that it shouldn't, needs refreshing frequently, etc.). ## Regpack customer reviews Showing reviews 1-25 of 370 (page 1). ### Big improvement over our old system - Overall rating: 4/5 - Reviewer: Brad H. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal. #### Cons The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though. #### Vendor response Brad, it's great that Regpack is an improvement for you, especially with the end user experience and using triggers to really customize that experience for your clients. One great thing about Regpack is that we embed on your website and provide a really unique flow. This really gives a professional point of entry to your business that helps you succeed! Replied January 2019 --- ### Robust product with lots of options, but some glitches - Overall rating: 4/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up. #### Cons It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system. #### Reasons for choosing Regpack None, really. We found regpack through a recommendation and I immediately saw it as a huge upgrade for us without a big increase of costs. #### Reasons for switching to Regpack User experience for our patrons was HORRIBLE in studio pulse. The way the class descriptions were displayed was NASTY. And the discounting/billing options were slim. We were still doing most payments via check because it was so bad. #### Vendor response Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership! Replied July 2020 --- ### Regpack is AWESOME - Overall rating: 5/5 - Reviewer: Cindy T. - Industry: Education Management - Company size: 201-500 employees - Product usage: Used unspecified for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered FANTASTIC! Great customer support, very powerful and easy to use. The system was able to handle 400 registrations in just an HOUR with no problems. We had no clue that so many attendees would be so excited to register for our event and were thrilled that RegPack handled the workload without issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our regional planning team has used RegPack for years to organize a 1,000+ person annual, professional development event. Regpack is powerful, easy to use and affordable. #### Cons The only function we would like to add is the ability for attendees to create/update an account without being able to see/register for "products." This is a very small concern but it "would be nice." --- ### Great service and a great team! - Overall rating: 5/5 - Reviewer: Carson D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I would recommend Regpack to any organization looking for a powerful and flexible registration platform. The flexibility and group registration are by far the best features of the software. Alongside the amazing team behind it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software was extremely easy to integrate into our website, thus allowing a cohesive look on our website. The group registration is a huge hit with me! I tried multiple other softwares (some free some not) and none of them come close to Regpack. They also have top notch customer support. I felt supported throughout the entire building process. #### Cons Truthfully, I haven't found anything I terribly hate. The software is a learning curve at first. But they do a great job of providing resources and getting you familiar with the terminology. #### Reasons for choosing Regpack Because Regpack had the exactly what I needed for group registrations. #### Vendor response Thanks Carson for this glowing feedback! Glad we had the functionality you needed and that our team was there to support you every step of the way! Replied January 2022 --- ### Great for adult and group registration - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, customizable, and adaptable to our needs. #### Cons Haven't found anything that stands out. #### Reasons for switching to Regpack It was not designed for adult and group registration. They are developing an adult module but after years of using this system it's still in the beta for the adult module. We still use and love campminder for our under 18 programs. --- ### 5 Year User - Overall rating: 3/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like. #### Cons The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled... #### Reasons for choosing Regpack At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched. #### Vendor response Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system. Replied February 2022 --- ### Best program out of the 3 I've worked with - Overall rating: 5/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I love it! The staff is fantastic, the system is user friendly and the families have had minimal issues with the new system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very intuitive and easy for a computer dummy, like my self, to figure out #### Cons This is very minor but there are a few features that I wish the system had, such as an option to choose how payments are shown. More nit picky issues than fundamental issues. #### Reasons for choosing Regpack The responsiveness of the inquiry and the attentive responsive to my initial questions. #### Reasons for switching to Regpack The first person that created our registration did a fantastic job but no one else could manage it but him. It became a dangerous situation for a small business to depend on one person. The second system I tried was the least intuitive thing I think I have ever used on a computer. Everything took a very long time to do and families kept getting kicked off the system and then were unable to log back in. A true nightmare. #### Vendor response Sarah - so glad we were able to provide a tool that you and your team, and your families, can use easily! Replied September 2022 --- ### Regpack's flexibility is what our organization needed - Overall rating: 4/5 - Reviewer: Matthew M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm happy with my experience with Regpack. The ability to customize our registration forms has enabled my team to collect data without duplicating effort and with confidence in the data's accuracy. Our time and stress spent administering events has reduced drastically as a result. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization. #### Cons We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use. #### Reasons for switching to Regpack Eventbrite did not provide the flexibility we needed, nor did it provide the international capabilities we needed. #### Vendor response Great to hear, Matthew, that you and your team can get the data you need from clients and increase productivity for your global business! It's a pleasure working with you. Replied January 2022 --- ### Rough start, smooth operation - Overall rating: 4/5 - Reviewer: Rachael P. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Frustrating at first during set up but once it got going, it runs great and parent feedback is very positive overall. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's totally customizable which was necessary for our program #### Cons Set up was full of bugs and required a LOT of work to make it functional. Data entry is cumbersome with a LOT of clicks and no bulk editing for our setup. #### Reasons for switching to Regpack Needed automatic billing and more robust registration options --- ### Wildly useful, flexible and comprehensive registration tool! - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered All-in-all, extremely good. They make remote support work very well. The support team is both responsive and extremely knowledgeable of the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The flexibility of the registration form builder which met the needs of my most complicated programs. #### Cons I would have LOVED if I could have integrated my existing payment platform rather than wait for and accept the rates of a new processor. #### Reasons for choosing Regpack I don't remember the names of the 10-15 products I sampled, but not one offered the flexibility of Regpack. #### Reasons for switching to Regpack Not one of these platform met all the needs of our registration processes. #### Vendor response Mark - so great to hear that you're enjoying our support and we're able to tick the boxes of your needs in ways other software options could not. This is where Regpack is perfect for organizations with unique processes and specific needs. We cater to it all! I hope now that you're well into your registration season, you're appreciating the functionality of the integrated payments for easier reporting, and the automation for closing balances it provides so you can focus on your programs and we focus on bringing in revenue for you. We're always here if you need help! Replied March 2022 --- ### Registration made Easy! - Overall rating: 5/5 - Reviewer: Karen B. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you! #### Cons Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me. --- ### Customer Support is the PITS! - Overall rating: 3/5 - Reviewer: Ki C. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Negative. Zero stars. Do not recommend. Customer service is a joke. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Conditional logic in the forms is awesome #### Cons This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari. #### Vendor response Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business. Replied November 2021 --- ### Best Solution So Far - Overall rating: 4/5 - Reviewer: Valerie M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, it's the best we've used in the last 8 years out of the 5 we have tried. But it is somewhat complicated for the end user. I am constantly fielding phone calls and emails from parents who are having trouble finding classes, logging in, updating Child Profiles, etc. The Triggers also work for the most part, but definitely glitch often and I have to move 3rd graders from the 1st grade classes because they showed available. I have spent a lot of time learning this system and really hope they keep updating, fixing, and adding features because some things just seem elementary that are not available, such as the duplicate merging option, even Excel and Google have these funtions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We love the ability to create different projects with different needs, such as registration. One project could be for camps that parents fill out and one for adults where only tickets are purchased. This is awesome given that we are a nonprofit and host many different classes, camps, workshops, and events. I also love the ease of access when creating discount codes, etc. I love that products can be categorized and bulk triggers can be added. Payment processing and report pulling is easy and fully customizable. #### Cons They took away the feature that counts quotas after a product has been paid for. It is very important, especially since COVID, that we only have so many students per class. This does not work as parents begin registration often, but never complete it. The password/login feature glitches A LOT! Parents end up getting frustrated and creating a new account instead of logging in because the Reset Password function almost NEVER works properly. There also is no way to Merge DUPLICATE accounts when this happens, and they charge per Active User, so I have some parents that have 2-4 accounts, and they are all active, taking up user space, costing us more money. I can't make them inactive because they have classes paid for and registered on each account. If you make them inactive, it pulls them from the rosters. There is also no way to BULK delete users that begin the registration process, but never complete it, you can't DELETE anything, not even Projects. I spend A LOT of time marking "Missing Names" as inactive so that they don't count towards User Quotas. Payments are easy, and pulling reports, however, if you want to issue a refund after 30 days, you have to log in to the separate BlueSnap Merchant Account because Regpack doesn't allow this. There also is no way to automatically change Age/Grade levels for students each year. If the parent doesn't update the Child Profile, the system doesn't either and will show a 5th grader in 5th grade for years. #### Vendor response Valerie, it's so great that you've been using Regpack for so long and see the value it brings to your organization. The flexibility of the software to work for a variety of different processes is crucial, especially in today's climate! I appreciate your feedback on the paid for product feature, which was something we deprecated this year. Quotas do still work, and we'd love to chat further about optimizing this for you! As a note, our pricing includes unlimited users, so you don't have to worry about paying for extra. The limitation for refunds in the system is 60+ days, and this is a restriction imposed by payment processors and not Regpack. We're always happy to help facilitate this process for you! We'd love to chat more about the login issues you are describing so we can help you and your parents resolve them. Replied April 2021 --- ### I have some suggestions - Overall rating: 4/5 - Reviewer: Sarah Jean H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been poor. The one exception to that rule is [SENSITIVE CONTENT HIDDEN], the salesperson who I dealt with initially. He responds to my emails promptly and seeks out answers to my questions. Not so with the actual project manager. I don't understand the project manager role. [SENSITIVE CONTENT HIDDEN] joined me for one phone call -- which was long distance for me -- and I haven't been able to speak with her since. I assumed that the PM would walk me through the process of setting up a form. I assumed that we would have a share-screen session where she would explain the different functionalities and connections between the software's various components. I assumed that I would receive training. None of that happened. Instead, I set up the form. [SENSITIVE CONTENT HIDDEN] reviewed it, took 3 days to respond, and made minor changes. Then she sent me form emails. When I asked a question - silence. When I asked again - form email. When I asked for resources, I got a hurried Loom video. Where's the training? Where's the documentation? Where's the assistance? Where's the Customer Service? We were under a deadline and had to launch. There were problems and unforeseen issues, mostly because I was troubleshooting without any training. The only person that responded to our pleas for help was [SENSITIVE CONTENT HIDDEN]. Promote him. He's the only reason I'm not slamming you on every review site I can find. I suggest that you review your 10 day build process and the role of a PM. Currently, they're both useless. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Maintaining the User database is easy and straightforward. #### Cons The Roadblocks don't seem to actually work. Getting forms/triggers to save can be quite a challenge. Getting a trigger to fire without having to save the page multiple times is a challenge. Users keep getting error messages about refreshing the page, which they do to no avail. The language describing some of the tools/features is convoluted and unclear. Drag and drop on the forms is a nightmare. Why are the products all listed in one section on the form? They really need to be separate blocks that can be moved like the Fields are moved within a form. #### Vendor response Sarah Jean, I'm sorry to hear you had a frustrating experience with our Project Manager. After reviewing your account, it seems as though there was a miscommunication about the way our onboarding process works. The PM assigned to your account is an expert in building Regpack projects. As part of our service, we build out your system for you, so you don't have to quickly learn how to on your own. Once the system is built out for you, we assign a Trainer to your account who works on a screenshare 1:1 with you to teach you the system and answer all of your questions. You actually had a training session on July 16th, 2 days after you wrote this review. While it sounds like we got off on the wrong foot, I'm hoping your training session can help mitigate your issues and once you go live, you will see how Regpack can really optimize your registration process and allow you and your team to manage data and payments easily in the back end. We look forward to a positive relationship with you! Replied July 2020 --- ### Great software for payment processing, registration and after school/camp management! - Overall rating: 5/5 - Reviewer: Meghan C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We are very happy with the service we receive from Regpack. We are able to create new projects and registration portals with ease, and with a very short turn-around time. The support team is always super helpful. The automated payment system is integral to our business and cash flow - it has proven to be very reliable. Customers are able to register and make payments easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we can customize our registration process, easily and on our own. Updates take place in real-time and there is a great support team to answer Qs. #### Cons There is no translation function, but the support team has helped with work-arounds. #### Reasons for choosing Regpack Yes #### Vendor response Thanks for this great feedback! Glad you have found a workaround for different languages. We do have the ability to customize all free text fields and form fields in any language, so I hope you've found this flexibility helpful! Replied December 2022 --- ### Love Working with Regpack - Overall rating: 5/5 - Reviewer: Madey C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It is great, I enjoy using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues. #### Cons I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful. #### Reasons for choosing Regpack Cost. Regpack offers what we need for a great cost. #### Reasons for switching to Regpack Cost and iMIS was very outdated. #### Vendor response Madey - so happy to hear you love using Regpack and our team gives you the support you need! Replied November 2022 --- ### Don't do it - Overall rating: 1/5 - Reviewer: Verna G. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Not good. Although, after repeated attempts to get support over several days, I did have a lovely person step in to help me. I got lucky. It looks weeks to get uploaded originally and more than a week to go live second year for our small company. Software should make this easier, not harder. It still costs about as much in labor as our simpler method because it is so complex and easy to err. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It pays quickly and after many attempts to get support, I did have a lovely and helpful person work with me. #### Cons It is difficult to use for admin and for users. I am constantly having to help people register. Takes a lot of my time. Also, there is no way to contact anyone on the phone. They just have an answering service that takes messages that don't go anywhere. No one will talk to you if you need immediate help. They only guarantee a two-day response. #### Vendor response Hi Verna, I am sorry to hear of your experience. It looks like you were using the incorrect support email for a period of time, but were able to connect back with our team, who provided responses promptly for challenges you were facing. We hope that offering 1:1 training for the software, in addition to our custom project manager build that you received at the beginning of your engagement, has helped to make this easier! Replied January 2023 --- ### Regpack allows for ease in managing a waitlist - Overall rating: 5/5 - Reviewer: Priscilla B. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered We are in our 9th year with RP and the past 2 or 3 have been the best ever. The team has worked to better understand our specific business needs and suggest modifications to our specific projects to help ensure a seamless registration process for our customers. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Regpack offers the ability to customize your registration project to meet the needs of your business. The ease in managing our waitlisted recipients in RP is one of my favorite features. The automated payment processing and automated emails are also critical. #### Cons RP offers technical Support by email, but with any technical writing/questions it can be hard to "be on the same page with someone" when exchanging emails. Thankfully, they implemented a Project Success Manager role which allows customers a different type of access for a critical question or concern. --- ### We are a swim club with a very complicated rate structure, and RP has been pretty responsive. - Overall rating: 4/5 - Reviewer: Nancy D. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet. #### Cons Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed. We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better. (As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.) #### Vendor response Nancy, we're glad to hear that Regpack can handle your complicated payment structure. Regpack started out as our CEO's PH.D. thesis that looked at data networks and their connections. This has formed the basis of Regpack being able to create pretty much any logic needed by our clients, in your case, a rate structure that serves your exact needs. For your system specifically, autobilling plays a huge roll in ensuring every registrant type is charged appropriately as well as paying on a variety of schedules and payment plans. Most registration software options on the market cannot provide such comprehensive and robust functionality. We are glad to have you back for your 3rd season with us in 2018! Replied January 2018 --- ### Regpack Review - Overall rating: 4/5 - Reviewer: Nancy C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Overall this system works for our programs. We have a very complex set of needs and for the most part Regpack meets those needs #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We have a very complex registration with multiple programs and options. Regpack allows us to keep everything organized for our patrons. It also handles the payments for all our programs with automated billing. #### Cons Our setup is very complex and we do run into technical glitches. #### Reasons for switching to Regpack It could not handle the complexity of our programs --- ### Two years of headaches - Overall rating: 1/5 - Reviewer: Jennifer W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Not happy - the customer service and technical support became non-existent. When I had major issues that needed addressing, I would ask to speak with someone by phone, only to be told they will only deal with me via email. Customer service sucks. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The sales team set up the software - as soon as that was done, customer service and technical support became impossible. #### Cons Regpack Software is not at all user-friendly. Both the backend and frontend were overly complicated. #### Reasons for choosing Regpack Sales team was good at selling the product upfront, but as soon as they got my money, support became overly complicated and non-existent. I would try to call and get sent to an outsourced customer service person who couldn't help me and would just say, send an email. #### Vendor response Jennifer, we're sorry to hear this was your experience with our team. Our support is mainly email focused with scheduled phone calls in addition. We provide extensive 1:1 training with our Training team before projects go live, in addition to our Project Manager build service, which builds out completely your project in Regpack to save you time and effort. Our tool is built with user friendliness in mind, including a back end interface to streamline day to day tasks and a front end experience that can be customized to flow well for your clients. Sounds like in the end we weren't a good fit for what you needed and we wish you the best moving forward. Replied March 2020 --- ### The best decision I made this year - Overall rating: 5/5 - Reviewer: Erin R. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted. I also like being able to work on multiple unrelated projects for different teams. #### Cons Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need. #### Vendor response Erin, high praise, thank you! It's wonderful to know that Regpack has been a good business decision for your organization. We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work! Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to. Replied May 2019 --- ### Flexible Registration Software - Overall rating: 5/5 - Reviewer: Nic W. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Our programs require a lot of paperwork and info and regpack gives us the freedom to design what we need and more options than any company we talked to and the pricing is reasonable. #### Cons Can occasionally be slow to load and this is both a pro and con but the security is pretty good so it can log you out often and require additional security codes to log in. #### Reasons for switching to Regpack needed more custom options #### Vendor response Nic - the beauty of Regpack is exactly what you described: the flexibility to build out your processes your way, not ours. Glad you are enjoying that! Replied November 2022 --- ### Extremely disappointed by features, buggy UI, poor support - Overall rating: 3/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I feel like they sold us an incomplete product that had much room for improvement. Unfortunately we did not have time to wait around for these improvements so we switched to another platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Not much. Regpack is cheaper than other registration solutions though. #### Cons Refunds >60 days must be requested manually with their support team. We had a lot of problems with our users running our registration form on Safari. Had some security issues where our admins could log into each others account through copy pasting of the backend URLs- I think this was resolved. Their integrated payments partner BlueSnap doesn't have the best admin dashboard and transaction data is not updated real time like how it would be with other payment merchants like Stripe or Paypal. #### Vendor response Hi Brian, thanks for your feedback. I'm sorry you felt like Regpack didn't completely meet your needs. Regarding refunds, 60+ day refund requests are almost always handled by the processor directly. It is standard practice in the industry for a payment gateway to question a refund more than 60 days out. Payment data both in Regpack payment reports and in the BlueSnap dashboard are updated in real-time, including refunds, capturing of payments, and payment authorizations. We're happy to look into this further if you can provide examples. Lastly, regarding Safari, the issues you describe are issues with the Safari browser itself, and not Regpack. These issues do not come up in any other browser, so the system is working as intended. Our Support, Project Management, and Client Success teams work hard to provide the best experience for our clients to ensure you can build your system, go live, and manage clients and payments productively. We're sorry this wasn't your experience of Regpack. Replied March 2021 --- ### RegPack Wins for Customer Service - Overall rating: 4/5 - Reviewer: Kiersten H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I have been satisfied with my overall experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can create all of the forms I need, copy them over to similar projects, and get all of the customer service help that I need. I also really appreciate that feedback was heard and then implemented. #### Cons I think the aesthetic is really lacking and I think there are just some nuances that could be improved, like families only having to enter information once for their account and then can update as needed. #### Reasons for switching to Regpack price #### Vendor response Kiersten- happy to hear you enjoy copying over project structures, as that is a huge time saver! Our support team is always happy to help! Replied November 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/registration/regpack-profile/reviews/?page=2) --- Regpack Reviews, Pros and Cons - 2026 Software Advice