JIRA Software


 

JIRA Software is an issue and project tracking tool designed for software development teams of all sizes, across all industries. It includes workflow mapping and issue tracking with several development capabilities.

These capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at every stage in the development life cycle.

JIRA Software integrates with several developer tools, and teams can utilize a set of APIs as well as hundreds of marketplace add-ons to personalize the solution to fit their unique needs.

Teams also have access to several support offerings, including online documentation, video training guides and interactive walk-throughs, plus a worldwide support base of Atlassian Experts who can offer further assistance with setup and configuration.

JIRA Software is available as a cloud-based or on-premise solution and is compatible with all major operating systems. It also offers a mobile app. Base pricing starts for a team of 10, but, the solution is built to scale as teams grow. Interested parties can try the platform free for seven days.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Development panel
    Development panel
  • JIRA - Release hub
    Release hub
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

1,112 Reviews of JIRA

 

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Software Advice Reviews (127)
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Showing 1-20 of 127

Taylor from OnPrem Solution Partners
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to use, could use more straightforward analytics and Kanban features

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Pros

Jira is, more or less, a straightforward product. You can create tickets, move tickets across a Kanban board, and do a variety of things with tickets such as add comments, photos, link tickets to other tickets, change the "status" or "priority" of tickets, and so on.

Cons

It can be a bit clunky at times. I would like more detailed Lean and Kanban analytics such as, "What's my Average Time in Queue?", "What's my Average Cycle Time?" etc. Have a few other ideas but very related to Product Development Flow-type thinking, so perhaps not suitable for main product. Jira does a good job at presenting some of these things (e.g. burndown rate) but a more powerful analytics suite would improve the product greatly.

 
 

Mike from Accent Technologies
Specialty: High Tech
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Jira

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I find Jira is a great tool for Dev related projects. I find it can have to many steps and unclear workflows at times. If you take the time to properly configure Jira it can be a great asset. Take into account user feedback.

Pros

It is very configurable and supports multiple workflows. Easy to create a new Jira task.

Cons

Very configurable, reporting can be confusing and tasks can be confusing.

 
 

Britnie from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Jira

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I am not the biggest fan of this software. I feel like it could be much easier to navigate.

 
 

Kelly from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

JIRA Review

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I use this tool to enter tickets and track issues. I like you can track multiple projects and each could have different workflows. It is a great tracking system for users to see progress of each project. I have also used the dashboard feature for those projects only related to my team. My entire company uses this tool and it has established great organization and details for all users.

 
 

Keith from AgileSolutions
Specialty: Software / Technology

September 2016

September 2016

The Best Agile Software Development Management Tool

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Likes Best

The product has all the features I need without being bloated.

Likes Least

The lack of professional services support is a bit of a downer. There is a lot of online content, but no human to talk with.

Recommendations

If you're using Scrum or Kanban, this is a great tool. The add-ons marketplace is also a benefit.

 
 

Valerie from Coveo
Specialty: Software / Technology

September 2016

September 2016

Great project follow up tool

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Likes Best

I like that pretty much everything is customisable : fields, projects, issue type, etc. I like the test rail integration, it helps follow QA effort made on each issue. Same for Jenkins, veryu usefull to follow development per issue.

Likes Least

The product in general is not that easy to use, nothing is really obvious. One example : It is needed to launched the query once before saving a filter, otherwise it won't be saved and nothing will notify you.

Recommendations

Use most of the features available, be critical. Suggest features to improve the tool

 
 

Jan from Acxiom
Specialty: Marketing

September 2016

September 2016

Review of JIRA

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Likes Best

JIRA is pretty easy to use (from an end user perspective). The documentation online is helpful. The plug-ins are great. The overall integration with other products is very good.

Likes Least

I don't like how I can get a report on only my issues with the detail of my issues by simply.

Recommendations

Understand who will all be using JIRA... all the stakeholders

 
 

Russel from Acxiom Corporation
Specialty: IT Services

September 2016

September 2016

JIRA improves effectiveness

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Likes Best

The combination of features, robust marketplace, large user community, and straightforward cost are tough to beat. JIRA's flexibility has improved our effectiveness in managing work.

Likes Least

We would like support to be better able to answer our more in-depth technical questions, and it would be cool to have a dedicated customer success advisor for large accounts. However, I understand they offer these for additional cost.

Recommendations

You should pilot the software with real-life use. Be sure you engage the right people from IT to help because efficient administration is critical for the on-premises solution.

 
 

Mark from Acxiom
Specialty: IT Services

September 2016

September 2016

Versatile Product!

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Likes Best

This is a very versatile product. The workflows and screens can be customized for almost any project or need.

Likes Least

The release notes and online doc are too segmented. Since release 7, it has become more difficult to find the right topics.

Recommendations

Look at all the plugins that are available to extend the basic functionality

 
 

James from Action Corporation
Specialty: IT Services

September 2016

September 2016

Essential software

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Likes Best

Flexability and ease of use. Can be adapted to all kinds of projects.

Likes Least

Finding the correct documentation is like the NTSB investigating a plane crash. Bits and pieces scattered all over the place.

Recommendations

Be sure and include relevant plugins in the evaluation

 
 

Adrienne from Acxiom
Specialty: IT Services

September 2016

September 2016

JIRA has been a gamechanger for us.

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Likes Best

Simplicity of use and high customization possibilities.

Likes Least

Not having a dedicated team or rep for a company our size.

Recommendations

Be sure to look at your business cases before you get started. It can probably do what you want, even if you don't think so immediately.

 
 

Tommy from COVEO Solutions
Specialty: Software / Technology

September 2016

September 2016

This is the main project management tool for the company !!!!

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Likes Best

Everything is about customization. You can do anything you want, based on needs and... your imagination.

You can create boards for each team, based on filters and requirements.

Very long list of feature, and Integration!

Lovely for the workflows as well.

Likes Least

I don't like the UI much.

Doesn't fit all projects. Sometimes you just can't find a workaround.

Recommendations

Spend time learning before using, because you may go in the wrong way, and start over!

 
 

Jeanette from National Care Home Health
Specialty: Healthcare

August 2016

August 2016

Keeps us organized with all of our developers

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Likes Best

Very easy to manage reporting new feature specs, bugs, improvements, etc. Kanban board is also a great way to manage the process of items as they're completed.

Likes Least

The chat system is very weird. Definitely needs an update to that UI.

Recommendations

Great for organization of all software development tasks and coordination of the completion/development of new features and bug fixes.

 
 

Heather from Airbus Defence and Space
Specialty: Aerospace & Defense

August 2016

August 2016

Excellent tool for large distributed teams

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Likes Best

Great central way to raise issues and know they are visible to the teams that deal with them. Any changes are notified automatically. I particularly like the way the raising of an issue in JIRA can be linked to a specific web resource and automatically bring its context into the created issue.

Likes Least

Need to be clear which projects are relevant for which sets of issues. The tool is quite flexible, so those setting it up should not over-complicate.

Recommendations

Take care in easy-to-understand set-up. Explore its full potential.

 
 

Brian from R/GA
Specialty: Advertising & PR

July 2016

July 2016

Pretty good

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Likes Best

Good stuff! Very flexible, useful for automation of workflows, among differing teams

Likes Least

Can be complex to configure but once it's configured it's great

Recommendations

Do your homework, research, partner wit someone knowledgeable

 
 

Eugene from AQR Capital Management
Specialty: IT Services

July 2016

July 2016

Very nice product

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Likes Best

I like the customizable view, simplicity and easy-to-use options

Likes Least

This would be beneficial if Atlassian tools become open-source as they are highly helpful in different organizations

Recommendations

Reach out to other teams and Atlassian members to share the best opinions and experience

 
 

Andrew from AQR Capital Management
Specialty: Financial Services

July 2016

July 2016

Very flexible so far, but becoming too large to its own detriment

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Likes Best

Cheap, customizable, agile boards, is a breeze even for business users

Likes Least

Awful support, real bugs NEVER get fixed anymore. The support is all about documenting a bug and telling a customer to upgrade. That's not support.

Recommendations

Get help from professional to set it up for you. Have an experienced admin to listen to your needs and to put together your first workflow and custom fields. The less states the better.

 
 

Stephen from OnDeck
Specialty: Financial Services

July 2016

July 2016

JIRA Review

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Likes Best

It is very customizable and can be configured for use company-wide.

Likes Least

The interface can be confusing at times, but that may be due to the fact that it was set up in a less than ideal way.

Recommendations

Unlike other pieces of software, I'm not as familiar as I would like to be with the backend of JIRA, thus I am not sure what it's ultimate capabilities are.

 
 

Liza from cPrime
Specialty: Management Consulting

July 2016

July 2016

SalesuseofJira

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Likes Best

The email in, mobile and web version allow easy access during busy day. It can be customized for what we in sales need

Likes Least

Nothing is bad. Maybe that it's so customizable that out of the box is hard to envision use

Recommendations

show the mobile and some of the ways Jira is customized for key needs/apps

 
 

brian from Ntelligence
Specialty: IT Services

July 2016

July 2016

Simple Product, gets th job done but lacks key features that teams and

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Likes Best

simple and easy to use. quick adoption. does not need much training

Likes Least

key missing features such as teams . need better views

Recommendations

use if first , try for a few weeks , understand what is missing from the product