# Best Issue Tracking Software - 2026 Reviews & Pricing > Find the best Issue Tracking Software for your organization. Compare top Issue Tracking Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/issue-tracking --- [Home](https://www.softwareadvice.com/) / Issue Tracking Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Issue Tracking Software of 2026 Updated July 18, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 173 results ### Compare Products Showing 1 - 25 of 173 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge b...[Read more about Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** ([4086 reviews](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)) Free trial Free version Integrations Integrations Aha! Ameyo +205 more +204 more +203 more Zendesk Suite's Best Rated Features 5.0Configuration Management See All Zendesk Suite's Worst Rated Features Client Portal See All ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as proje...[Read more about ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) **4.4** ([233 reviews](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Outlook ManageEngine Endpoint Central +15 more +14 more +13 more ManageEngine ServiceDesk Plus's Best Rated Features 5.0Service Reporting See All ManageEngine ServiceDesk Plus's Worst Rated Features Issue Scheduling See All InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and suppor...[Read more about InvGate Service Management](https://www.softwareadvice.com/crm/invgate-profile/) **4.6** ([108 reviews](https://www.softwareadvice.com/crm/invgate-profile/reviews/)) Free trial Free version Integrations Integrations Microsoft Teams Zapier +25 more +24 more +23 more InvGate Service Management's Best Rated Features 5.0IT Asset Management See All InvGate Service Management's Worst Rated Features Service Catalog See All HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platfor...[Read more about HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) **4.6** ([181 reviews](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/)) Free trial Free version Integrations Integrations Jira Zapier +10 more +9 more +8 more HelpDesk's Best Rated Features 5.0Visual Analytics See All HelpDesk's Worst Rated Features NPS Survey Structure See All AuditFindings.com is a robust web-based audit issue tracking platform that has a user-friendly dashboard that provides easy acce...[Read more about AuditFindings.com](https://www.softwareadvice.com/audit/auditfindings-profile/) **4.8** ([8 reviews](https://www.softwareadvice.com/audit/auditfindings-profile/#reviews)) Free trial Free version Integrations Integrations Okta +0 more +0 more +0 more AuditFindings.com's Best Rated Features 5.0Audit Trail See All AuditFindings.com's Worst Rated Features 4.0Dashboard See All Kualitee is a test management solution that helps businesses streamline the entire testing lifecycle. It offers reusable test re...[Read more about Kualitee](https://www.softwareadvice.com/manufacturing/kualitee-profile/) **4.3** ([20 reviews](https://www.softwareadvice.com/manufacturing/kualitee-profile/reviews/)) Free trial Free version Integrations Integrations GitHub GitLab +7 more +6 more +5 more It's easy for clients and teams to leave website feedback and report on bugs when they use BugHerd. There's no need for client...[Read more about BugHerd](https://www.softwareadvice.com/project-management/bugherd-profile/) **4.7** ([65 reviews](https://www.softwareadvice.com/project-management/bugherd-profile/reviews/)) Free trial Free version Integrations Integrations Avaza Accelo +78 more +77 more +76 more BugHerd's Best Rated Features 5.0Backlog Management See All BugHerd's Worst Rated Features 4.50Alerts/Notifications See All [GitHub](https://www.softwareadvice.com/project-management/github-profile/) GitHub is a project management and code sharing platform that allows users to share their codes with others and create/iterate u...[Read more about GitHub](https://www.softwareadvice.com/project-management/github-profile/) **4.8** ([6190 reviews](https://www.softwareadvice.com/project-management/github-profile/reviews/)) Free trial Free version Integrations Integrations Slack Jira +11 more +10 more +9 more GitHub's Best Rated Features 5.0Team Management See All GitHub's Worst Rated Features 1.0Kanban Board See All [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management. ...[Read more about Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) **4.8** ([298 reviews](https://www.softwareadvice.com/it-management/milvus-profile/#reviews)) Free trial Free version Integrations Integrations WhatsApp +0 more +0 more +0 more Milvus's Best Rated Features 5.0Contract/License Management See All Milvus's Worst Rated Features 2.0Real-Time Chat See All [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. St...[Read more about LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** ([1787 reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)) Free trial Free version Integrations Integrations BigCommerce ProjectManager +105 more +104 more +103 more LiveAgent's Best Rated Features 5.0Corrective and Preventive Actions (CAPA) See All LiveAgent's Worst Rated Features File Transfer See All [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B sup...[Read more about Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) **4.9** ([116 reviews](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/)) Free trial Free version Integrations Integrations Jira LiveChat +12 more +11 more +10 more Supportbench's Best Rated Features 5.0Real-Time Chat See All Supportbench's Worst Rated Features Autoresponders See All [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service...[Read more about EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) **4.7** ([908 reviews](https://www.softwareadvice.com/crm/engagebay-profile/reviews/)) Free trial Free version Integrations Integrations Mailchimp HubSpot CRM +30 more +29 more +28 more EngageBay CRM's Best Rated Features 5.0Responsive Web Design See All EngageBay CRM's Worst Rated Features Scheduling See All [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) ClickUp is a productivity platform designed to unify work tools within a single workspace. It supports various teams and industr...[Read more about ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) **4.6** ([4606 reviews](https://www.softwareadvice.com/project-management/clickup-profile/reviews/)) Free trial Free version Integrations Integrations GitHub JIRA Service Management +79 more +78 more +77 more ClickUp's Best Rated Features 5.0Guest Access See All ClickUp's Worst Rated Features 2.0Issue Auditing See All [Giva](https://www.softwareadvice.com/crm/giva-profile/) Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-s...[Read more about Giva](https://www.softwareadvice.com/crm/giva-profile/) **4.9** ([57 reviews](https://www.softwareadvice.com/crm/giva-profile/reviews/)) Free trial Free version Giva's Best Rated Features 5.0Automated Routing See All Giva's Worst Rated Features Access Controls/Permissions See All [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) Hiver in Gmail transforms Gmail into a full-fledged, AI-powered helpdesk. It is built for teams that want to run customer operat...[Read more about Hiver](https://www.softwareadvice.com/crm/hiver-profile/) **4.7** ([148 reviews](https://www.softwareadvice.com/crm/hiver-profile/reviews/)) Free trial Free version Integrations Integrations Slack Jira +7 more +6 more +5 more Hiver's Best Rated Features 5.0Issue Tracking See All Hiver's Worst Rated Features IT Asset Management See All [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service pro...[Read more about Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) **4.8** ([97 reviews](https://www.softwareadvice.com/psa/naverisk-profile/reviews/)) Free trial Free version Integrations Integrations Zendesk Suite ScreenConnect +7 more +6 more +5 more Naverisk's Best Rated Features 5.0Approval Process Control See All Naverisk's Worst Rated Features Scheduling See All [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer exp...[Read more about BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) **4.7** ([140 reviews](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/)) Free trial Free version Integrations Integrations TeamViewer ONE Zapier +2 more +1 more +0 more BOSSDesk's Best Rated Features 5.0Mobile App See All BOSSDesk's Worst Rated Features AI Summarization See All [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT opera...[Read more about Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** ([760 reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)) Free trial Free version Integrations Integrations Jira Harvest +51 more +50 more +49 more Freshservice's Best Rated Features 5.0Investigation Management See All Freshservice's Worst Rated Features Multi-Channel Management See All [Userback](https://www.softwareadvice.com/project-management/userback-profile/) Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it fa...[Read more about Userback](https://www.softwareadvice.com/project-management/userback-profile/) **4.8** ([71 reviews](https://www.softwareadvice.com/project-management/userback-profile/reviews/)) Free trial Free version Integrations Integrations Jira Asana +20 more +19 more +18 more Userback's Best Rated Features 5.0Negative Feedback Management See All Userback's Worst Rated Features Product Roadmapping See All [flowdit](https://www.softwareadvice.com/inspection/flowdit-profile/) flowdit is an inspection software that helps businesses with quality management, maintenance, commissioning, regulatory complian...[Read more about flowdit](https://www.softwareadvice.com/inspection/flowdit-profile/) **5.0** ([31 reviews](https://www.softwareadvice.com/inspection/flowdit-profile/#reviews)) Free trial Free version Integrations Integrations Amazon S3 Microsoft Entra ID +4 more +3 more +2 more flowdit's Best Rated Features 5.0Compliance Management See All flowdit's Worst Rated Features 4.0Reporting/Analytics See All [Zoho BugTracker](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/) BugTracker by Zoho is a cloud-based bug-tracking solution designed for businesses of all sizes. Key features include bug automat...[Read more about Zoho BugTracker](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/) **4.7** ([172 reviews](https://www.softwareadvice.com/file-sharing/zoho-bugtracker-profile/reviews/)) Free trial Free version Integrations Integrations GitHub Bitbucket +8 more +7 more +6 more Zoho BugTracker's Best Rated Features 5.0Issue Management See All Zoho BugTracker's Worst Rated Features Prioritization See All [Marker](https://www.softwareadvice.com/crm/marker-profile/) Marker is a visual feedback and bug reporting tool. Marker is designed for software teams that want an easy way to capture and s...[Read more about Marker](https://www.softwareadvice.com/crm/marker-profile/) **4.8** ([55 reviews](https://www.softwareadvice.com/crm/marker-profile/reviews/)) Free trial Free version Integrations Integrations Slack Bitbucket +13 more +12 more +11 more Marker's Best Rated Features 5.0Bug/Issue Capture See All Marker's Worst Rated Features 3.0Alerts/Escalation See All [Cayzu](https://www.softwareadvice.com/crm/cayzu-profile/) Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, iss...[Read more about Cayzu](https://www.softwareadvice.com/crm/cayzu-profile/) **5.0** ([30 reviews](https://www.softwareadvice.com/crm/cayzu-profile/#reviews)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Olark +29 more +28 more +27 more [Shake](https://www.softwareadvice.com/bug-tracking/shake-profile/) Shake helps mobile and web development teams know if a build is actually safe to ship, backed by real device data instead of gue...[Read more about Shake](https://www.softwareadvice.com/bug-tracking/shake-profile/) **5.0** ([29 reviews](https://www.softwareadvice.com/bug-tracking/shake-profile/#reviews)) Free trial Free version Integrations Integrations Jira Asana +6 more +5 more +4 more Shake's Best Rated Features 5.0Bug/Issue Capture See All Shake's Worst Rated Features 4.81Collaboration Tools See All [Shortcut](https://www.softwareadvice.com/project-management/clubhouse-profile/) Shortcut is a cloud-based project management platform that helps small to large enterprises manage tasks and streamline communic...[Read more about Shortcut](https://www.softwareadvice.com/project-management/clubhouse-profile/) **4.6** ([363 reviews](https://www.softwareadvice.com/project-management/clubhouse-profile/reviews/)) Free trial Free version Integrations Integrations GitHub Sentry +15 more +14 more +13 more Shortcut's Best Rated Features 4.89Assignment Management See All Shortcut's Worst Rated Features Activity Dashboard See All 1 [2](https://www.softwareadvice.com/issue-tracking/?page=2)[3](https://www.softwareadvice.com/issue-tracking/?page=3)[4](https://www.softwareadvice.com/issue-tracking/?page=4)[5](https://www.softwareadvice.com/issue-tracking/?page=5)[6](https://www.softwareadvice.com/issue-tracking/?page=6)[7](https://www.softwareadvice.com/issue-tracking/?page=7) ## Popular Comparisons [ ClickUp vs Jira ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/clickup/)[ Zoho Projects vs GitHub ](https://www.softwareadvice.com/project-management/github-profile/vs/zoho-projects/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Zoho Desk vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[ Wrike vs Bitrix24 ](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/wrike/)[ SysAid vs TeamSupport ](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/vs/teamsupport/)[ Freshservice vs JIRA Service Management ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/) ## Your Guide to Top Issue Tracking Software, August 2025 Software Advice uses reviews from real software users to highlight the top-rated Issue Tracking products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [Groove](https://www.softwareadvice.com/product/110166-Groove/) - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) - [Spiceworks Cloud Help Desk](https://www.softwareadvice.com/help-desk/spiceworks-profile/) - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. In today’s business environment, it is essential to deliver fast and effective customer service. This is because a positive customer experience is key to attracting—and retaining—clients. In order to be able to provide quality customer service, it’s essential for businesses to be able to track all customer issues, including requests and complaints, in a central repository, so they can be managed and resolved in the best way possible. This is where issue tracking software can help. To that end, we’ve put together this guide to help buyers understand what issue tracking software is and how it can benefit their business. Here’s what we’ll cover: [What Is Issue Tracking Software?](#WhatIsIssueTrackingSoftware) [Common Features of Issue Tracking Software](#CommonFeaturesofIssueTrackingSoftware) [Benefits of Issue Tracking Software](#BenefitsofIssueTrackingSoftware) [Common Buyers of Issue Tracking Software](#CommonBuyersofIssueTrackingSoftware) ## What Is Issue Tracking Software? An issue tracking solution offers end-to-end ticket management for service related requests. This includes capturing customer service requests and complaints, categorizing them and distributing them to the right people so they can be resolved most efficiently. In addition to solving customer queries, issue tracking software records all the customer requests, which can then be used by organizations to identify areas for improvement in the quality of their products and services. ## Common Features of Issue Tracking Software Most issue tracking solutions offer some or all of the following functionality: **Ticket management** Allows users to create customer issue tickets based on the specific customer request. **Assignment management** Using data from the ticket fields, an issue management solution assigns the tickets to the right people based on their availability and area of expertise. **Task management** This functionality allows users to create task lists directly from the issue tickets. This allows users to track the status of their requests from ticket capture to close. **Knowledge base** Maintains records of all the customer tickets in a central location. The resulting knowledge base is useful for agents, who can use the database to search for and find answers to previously resolved customer queries. **Dashboard** Allows customer service managers to track the status of their requests in the form of charts and graphs. This helps users track the performance of all customer service agents in a single place. **Issue auditing** This functionality helps users perform audits on past issues based on a defined criteria. Such criteria may include agent name, time and types of requests. **Escalation management** This feature allows users to record and update the status of tickets requests. ## Benefits of Issue Tracking Software Issue tracking solutions are gaining popularity in the market as more and more businesses have started focussing on improving the quality of their customer service. Below are some of the most common benefits of using an issue tracking solution. **Automated issue capture.** An issue tracking solution allows users to capture customer requests using different methods such as online forms, phone calls and emails. Online forms allow users to capture customer requests using custom fields, which helps them to categorize tickets and route them the most appropriate customer agents. **Automated alerts.** When handling a large number of customers queries, there is always the chance that some of the requests will slip through the cracks. Automated alerts help solve this problem. Once a ticket is created and assigned, agents receive automated reminders via email and text messages that keep them updated on the status of customer requests in real time until the issue has been resolved. **Customer database integration.** Help desk agents often need to refer to customer information during their calls. These details are also required while validating the customer calls and identifying the issue tickets. Many issue tracking solutions integrate with an organization’s customer relationship management (CRM) software in order to provide easy access to customer data. **Knowledge base.** An issue management solution allows users to create a centralized knowledge base for handling customer queries. Users can design knowledge base to list the answers to the most popular customer queries at the top so customer agents can easily find and refer to them during calls. **Customer feedback.** An issue tracking solution enables customers to share feedback after an agent has answered their query. This data can be analyzed to improve the quality of customer service. **Identifying opportunities for new features.** Customer feedback and complaints can also be used by software and web developers to identify and fix bugs and to help organizations identify what new additions to add to their products and services. For example, if a lot of users request integration with a popular third-party solution, software developers may consider adding that functionality. **Content creation.** Issue management systems record all customer queries in a central location. Companies can leverage this data to understand common customer challenges and create content accordingly, such as FAQ sections or guides. **Continuous improvement.** Businesses need to continuously evolve their products and services in order to retain their existing customers and acquire new customers. Analyzing customer complaints and requests is a valuable way to identify key problems and determine areas for improvement. ## Common Buyers of Issue Tracking Software Most buyers of issue tracking software fall into one of the following two buckets: **Small and midsize businesses**: SMBs typically have fewer than 50 employees. The biggest concerns among the buyers in this segment are pricing and the lack of a dedicated IT department. Buyers in this segment often choose to evaluate cloud-based software, which generally offers a lower initial cost, as well as a subscription-based pricing model and ease of use for non-technical business users. Cloud-based software also allows users to store their data in the cloud and eliminates the need to maintain expensive in-house servers and databases. **Large businesses**: Businesses of a larger scale many use a number of existing software systems, such as CRM and accounting software. In order to ensure the optimal use of these systems, buyers should evaluate issue tracking systems that can integrate with existing software. A well-integrated system that connects all customer data enables users to access a wide variety of customer information, which can help speed issue resolution and lead to greater levels of customer satisfaction. ### Related Issue Tracking Software - [Help Desk Software](https://www.softwareadvice.com/help-desk/) - [IT Documentation Software](https://www.softwareadvice.com/it-documentation/) - [IT Service Software](https://www.softwareadvice.com/it-service/) - [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) - [ITSM Software](https://www.softwareadvice.com/itsm/) - [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) - [Logbook Software](https://www.softwareadvice.com/logbook/) - [Portal Software](https://www.softwareadvice.com/portal/) - [Service Desk Software](https://www.softwareadvice.com/service-desk/)