ServiceWise Software


 

ServiceWise by TechExcel is a comprehensive service desk solution that offers a single solution to manage help desk, employee self-service, knowledge management and customer service and support. With ServiceWise, organizations can optimize and automate IT help desk processes by utilizing the solution's IT project management, configurable workflows, reporting, dashboards and more.

The cloud-based system is easy to use and maintain and supports ITIL software standards. It offers LDAP integrations and its web-based API allows for integration with companies' existing systems. It can be scaled and tailored to meet the needs of a number of industries, including the public sector, education, healthcare and more.

ServiceWise includes a customizable self-service portal, and end users can report issues and request service, as well as access help documents. Any email sent from the portal automatically gets logged as a request.

ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers complete reporting, with list, trend, summary and distribution reports that can all be customized.

For companies looking to streamline IT help desk activities, ServiceWise offers an out of the box solution that is both flexible and powerful.

 

 

ServiceWise - User interface
 
  • ServiceWise - User interface
    User interface
  • ServiceWise - Personalized dashboard
    Personalized dashboard
  • ServiceWise - Create custom fields
    Create custom fields
  • ServiceWise - Search
    Search
  • ServiceWise - Personalize ServiceWise
    Personalize ServiceWise
  • ServiceWise - Create custom reports
    Create custom reports
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 2000

2 Reviews of ServiceWise

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Andrea from Carrollton School
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

ServiceWise is my life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Pros

easy tool, support availability

Cons

some versions have too much updates until you get to the next version
missing the mobile version

Source: Capterra
 

jack from XACCT Technologies

January 2017

January 2017

This is a very flexible product that allows you to do whatever you want to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Source: Capterra