About Squadcast

Squadcast is an issue tracking solution which caters to businesses across various industries using cloud services and monitoring tools. s. Key features include call routing, a communication platform, root cause analysis reports, configurable escalation policies and incident timelines.

Squadcast lets users automate the routing of alerts to a specific team, individual or department. Chat features allow managers to communicate and collaborate with each other and with various stakeholders. Managers can assign different permission access to users based on roles. The incident dashboard provides a view of incident status such as triggered, acknowledged, resolved and suppressed.

Squadcast can be deployed either on-premise or in ...


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Supported Operating System(s):

Linux, Unix, IBM OS/400, Web browser (OS agnostic)

7 Reviews of Squadcast

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

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0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

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October 2021

User Profile Picture

Bruno from Exército Brasileiro

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

October 2021

It is the system that does best what it sets out to do

For two years I worked as an IT services manager for a public agency. During this period, I tested multiple tools in order to select a tool for acquisition, but I ended up deciding to build an in-house tool to specifically meet our demands.

Pros

As stated in the title, the functionalities provided in the platform work very well: the interface is aesthetically pleasing, easy to use and understand, the presentation of the flow in which tickets and issues are escalated is very clear and the data analysis can be done in the platform is exceptional, including calculating metrics and performance indicators of the IT services in question.

Cons

The problem is not what the platform does (because what it does, it does well), but what it doesn't do. As it is not a complete solution, it requires IT teams to operate multiple systems. The idea of separating IT services from the elements that make up the service is good, but it requires using integration with another platform just to take care of the elements that make up the services. This can increase the final cost of the IT service management solution.

Reasons for Switching to Squadcast

OTRS is an excellent tool to deal with tickets from external customers, but to deal with the management of IT services provided it doesn't work well, hence the role of solutions like Squadcast.

September 2019

Utkarsh from Lybrate

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Squadcast: Been there.

Best Centralised incident management tool.

Pros

- Custom definable escalation policy - You can integrate with N number of services with Squadcast - Complete transparency of the incident response process - Simple UI/UX and brilliant features to eliminate unwanted alerts

Cons

I can't find any, really happy as of now

Reasons for Choosing Squadcast

Good features and functionality and ease of use.

February 2019

Priyanka from Accenture

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Huge relief, dramatically simplifies on-call.

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Pros

We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

Cons

Really happy for now as we are yet to experience any issues with Squadcast.

August 2021

Andrew from CueVu

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Squadcast is a must have for podcast producers

Pros

The platform is very well designed. It is much better than Zoom for recording podcast guest epiosde.

Cons

There is nothing bad about this software.

February 2019

Roger from Paravali Technologies

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Reliable Incident Alerting

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

Pros

Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

Cons

more customizations would be cool but not a deal breaker as it works as expected

February 2019

Richa from Wipro

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Great value, superb responsiveness to feature requests

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast.

Pros

Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn’t find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.

Cons

None yet. It’s simple and straightforward to use.

February 2019

Parag from Statnetics DSoft

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Best PagerDuty alternative ever

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.

Pros

Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend.

Cons

We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon.