About Squadcast


Squadcast is an issue tracking solution which caters to businesses across various industries using cloud services and monitoring tools. The solution can be deployed either on-premise or in the cloud and offers a native mobile application for Android and iOS devices. Key features include call routing, a communication platform, root cause analysis reports, configurable escalation policies and incident timelines.

Squadcast lets users automate the routing of alerts to a specific team, individual or department. Chat features allow managers to communicate and collaborate with each other and with various stakeholders. Managers can assign different permission access to users based on roles.

The incident dashboard provides a view of incident status such as triggered, acknowledged, resolved and suppressed. The solution offers integration capability with Datadog, Sensu, Loggly and Papertrail.

Squadcast offers services on a monthly subscription basis and provides customer support via live chat and an online knowledge base.



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Supported Operating System(s):

Linux, Unix, IBM OS/400, Web browser (OS agnostic)

4 Reviews of Squadcast

Overall rating

5.00 / 5 stars

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February 2019

Priyanka from Accenture

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Huge relief, dramatically simplifies on-call.

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Pros

We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

Cons

Really happy for now as we are yet to experience any issues with Squadcast.

February 2019

Roger from Paravali Technologies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Reliable Incident Alerting

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

Pros

Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

Cons

more customizations would be cool but not a deal breaker as it works as expected

February 2019

Richa from Wipro

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Great value, superb responsiveness to feature requests

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast.

Pros

Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn’t find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.

Cons

None yet. It’s simple and straightforward to use.

February 2019

Parag from Statnetics DSoft

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Best PagerDuty alternative ever

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.

Pros

Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend.

Cons

We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon.