Timberlake AMS is a cloud-based association management software designed for small and midsize companies. It offers application management, membership management, job boards, dues management and website management functionalities within a suite.
Timberlake AMS features website content management, which allows web administrators to create business websites using default templates. Users can also include a member portal for customers to save their credit and debit card details.
The product offers membership management which enables users to create member profiles with necessary information such as phone number, transaction history and invoices. It also enables users to manage complex fee structures, member types and installment plans. Users can send automated email reminders with messages such as late fee and membership renewal using stored contacts.
Timberlake AMS is available in a variety of pricing plans. The vendor provides a 24x7 support to all customers.
Alyssa from BOMA Dallas
The database tying in with the website is definitely the best feature. Members are able to update their profile, register for events and monitor their account through the website on their own. This feature allows staff members to easily setup event forms, invoices and track members who regularly attend functions. Without this feature it would be extremely time consuming on all staff members to prepare for events.
After our update the ease of use on the administrative side was much better than before. In the beginning we were not 100% satisfied with the product. Through conversation with Timberlake support we realized that we needed the updated software and a facelift for our website. I can honestly say that Timberlake is a great software for AMS solutions, and it's very user friendly.
Since we fixed a lot of our issues that we had by updating our software, we don't have many cons of the product. One item that our members are asking for is an app. Having an app that would be directly integrated with Timberlake and our website so members could register for events via their phone would be fantastic!
Maelynn from Independent Bankers of Colorado
Overall we have enjoyed a good experience with Timberlake AMS. As a novice to website development the training videos have proven to be helpful; however, do not explain everything you need to know, i.e. meta tags, etc.
Our project manager is exceptional. I cannot say enough about how great itis/ was to work with Scott Crockett! The customer service after initial set-up tends not to be as responsive or thorough.
Timberlake AMS is a good fit for our small non-profit. A huge improvement over what we previously had.
Christine from PACE
Employees number: 2-10 employees
PACE made the decision to migrate from our current platform to something that was more user friendly for our staff and our members. We were also looking for a platform that could save us money as well since we are a non-profit. From the moment we viewed Timberlake, we knew it was the system for our Association. There was far less programming on our side and the ease of use when adding events, removing events, adding members, etc. was unbelievable, The implementation process was relatively painless. The last time we switched platforms, it took us 6 months. While we did have a quick turn with Timberlake, we were able to complete the migration in 3 months! What's even more astonishing is that Timberlake did the bulk of the heavy lifting and communicated progress every step of the way. They made the implementation process so easy for us and even after we launched, they have been there to hold our hand as we train our staff and our members. We are only 2 months into our live launch, but we have been so happy that we made this move! From the contract negotiations, to implementation, training and finally launch, I have nothing but positive things to say! First rate organization and team!
Easy of use for staff and membership, communication and expectations from Timberlake to us!
There isn't anything that we dislike. We are having some learning lumps because we were so used to working with our old system. Like anything new, we have to become more accustomed to the new system and how to do things.
If you are looking for a easy to use, intuitive, progressive CMS system, you will NOT be disappointed with Timberlake! From contract negotiations through live launch - TOP NOTCH!
John from Center for Home Care quality
Employees number: 1 employee
Great product with lots of functionality. The best thing is the outstanding customer service. They are very responsive, helpful, and timely.
good basic functionality
Not the easiest to learn
Steffany from Michigan School Counselor Association
We were offered a free upgrade for our website. The project managers worked diligently with me, via remote meetings and phone calls to ensure I had what I needed, and our site launched with no issues. Very happy with the product, but most importantly, the customer service and experience.
Ease of use
Some coding knowledge is required.
Donna from KACDL
The software gives good features at a good price point which allows small nonprofits to expand their management tools without breaking the bank. Timberlake is great at working to provide a semi-custom product utilizing base package and template. Implementation process can be very difficult at times as the customer point of contact is usually a novice such as myself.
William from El Paso Chapter MOAA
Simply great from start to launch. Outstanding software, supported by outstanding people. Highly recommended to anyone or organization.
Merideth from ACEC Oregon
Employees number: 2-10 employees
We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.
Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.
Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.
No AMS is going to do everything you want it to 100%, but Timberlake comes close i think--in the 90th percentile. Users need to re-think how they handle things, such as event registration set-ups, and make the system work for you and your needs, and not be "mad" at the system for not conforming to how you used to set-up things. It may be a different mind-set for many. And Timberlake support is there to help and offer suggestions and share "best practices."
Bina from NYSGE
Timberlake's latest platform gives my small association all the functionality and benefits one would think only possible in a large association setting.
The sales and support teams are phenomenal, especially MY project manager, Scott Crockett.
Michael from Illinois School Psychologists Association
Employees number: 2-10 employees
Our small professional association moved to Timberlake about a year ago to transition away from a private web developer and a lot of manual work to prepare event registration and member renewals. Our implementation never seemed to be totally completed and Timberlake never offered any secure transfer options when we sent member information. Major problems with event registration impacted our attendee numbers and jeopardized venue agreements due to the system not respecting workshop caps.
Variety of web templates.
Poor even registration support, back and forth support responses, renewal alerts only allow plain text no personalized formatting for our members, and inconsistent cross browser/device experience.
They promised more than they delivered and now we are stuck in a contract.
Kate from MD Library Association
We moved our library association records from a database system to Timberlake AMS Solutions about 18months ago. We had a rocky start (those Timberlake staff members are gone!), but now love that the members can update their records and register for programs on their own. We receive immediate responses from Timberlake staff that include solutions-and when we needed assistance with our annual conference (3 days, 64 sessions, 3 meals), they looked over our shoulders and make suggestions. We had a glitch with 600+ people registering for this conference; we got timed out of the system before reports could be completed. Timberlake solved this by writing us a separate report that spooled in about 15 seconds. Most replies are by email-which gives you a paper trail for their solution, but they will pick up the phone and call you if necessary.
Cade from ALFN
I've been a Timberlake client with two different associations and each time I personally led the staff side of our implementation process. The most remarkable aspect was that Timberlake was able to concierge our onboarding process and get us from contract to live within 7 short weeks. I spent one full day in the Timberlake offices near Washington, DC and our project manager sat with me and we literally hammered out the main set-up items in a marathon session of website development. They answered every question, provided work-arounds and solutions to each issue, and their expertise was pulled from the experiences of solving related issues for countless other associations. I can't tell you how beneficial it is to hear what others faced, how they solved it and how simple it was to say "Do mine like that!" You know you're getting the best service, the most effective solutions, and an incredible IT and Tech team behind your site when you choose Timberlake. If I had to choose an AMS for a third time, Timberlake has already won the business and I couldn't recommend another AMS in the marketplace today. We've moved from custom built solutions and other AMS' in the market and Timberlake as been the solution we needed both times. Thank you #TeamTimberlake!
Elizabeth from ABPM
This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out.
It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly.
We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly.
Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.
Enrique from Alfa Romeo Owners Club USA
We started working on our data conversion in April and went live with Timberlake's Membership Software in June 2015. We are extremely pleased with Timberlake. The Membership Software has a lot of options and flexibility. Not always a direct fit, but as power users, and with excellent Timberlake support, we've made all scenarios work (even complex domestic chapter set-ups and international fees).
We also use the Events module for multi-day events with a variety of paid activities, for a variety of attendees, and it is working quite well. Currently working on establishing Forums and Store modules for our membership, which will replace in-house and third party software modules.
The Support team (avaibale directly on the phone or via email) is a true joy. They are smart, polite and know the software they support very well. More so, every team member that we've encountered is able to grasp business sceanrios quickly. It takes very little time to get a question answered or dissect a problem. Questions, request for enhancements or estimates are addressed timely and issues are well tracked until resolved.
Of course, as with all conversions, when data was first loaded into a new system and the actual functionality was excercised, we encountered processing a bit different from what was expected, and other challenges. This was addressed as we learned the functionality of the system better, and now are needs are very well taken care of. We are planning some custom enhancements to get to 100%.
The Reporting and extract capabilities of the system are powerful and complete, but the reporting tools are better suited for power users and tech savy staff. (We use the Reporting module extensively.) An understanidg of database tables and logic is a huge plus to be able to unleash the power of the tools.
Overall, this software and associated modules are very useful and fully capable of providing excellent service to our organization. Bottom line, we would enthusiatiscally recommend Timberlake's Membership Software.
Diane from Nebraska Pharmacists Association
We've been using Timberlake for over 5 years. After months of researching AMS solutions, Timberlake was the best fit for our small business and small budget, and continues to be today.
The transition was easy and Timberlake was very helpful in meeting our needs. Timberlake grew very quickly and we had some customer service issues for awhile, but they continue to work through these issues and the service has improved!
I appreciate Timberlake's constant efforts to keep current with the ever changing technology. Improvements are often and relevant to customer demands.
Candi from TRPA
While we cannot upload our own data yet (they are working on that), I love their support team. They always answer me quickly and usually have it fixed right away.
Sandra from International Memorialization Supply Association
I have found that the product is easy and intuitive. The training is well organized and informative. I am very pleased with the look, progress and commitment on our website.
Jennifer from American International Recruitment Council
Overall we give Timberlake (TL) a 4 our of 5. We only have 8 months experience and expect that over more time it will earn a 5. We needed a reliable database and we have that now. It is easy for staff and our members to access. The ease of use in building and updating webpages and registration for events is high. TL continues to improve and adopt some improvements suggested by its own members. In the last several months a new monthly user group chat has been launched where updates are provided and users can have their questions answered. A new tech support ticketing system is able to track the process of tickets and we have found that tickets are taken care of quicker.
TL earns a 5 for ease of use. We used to rely on a tech consultant to build systems that are now part of TL basic services. Our small (and non-tech) team is able to easily manage the database, create invoices and track payments, update and build web pages, create registration pages for events.
Customer Services earns a 4 out of 5 due to our experience with customized reports and feasibility studies for customized reports. These take a longer than we would like. Also some tech support staff are more supportive than others.
Wishes for the future - more modern templates for the website (we hear this is in the works) and email campaign capabilities.
John from Center for Home Care Quality
We have worked with Timberlake for many years, so having them develop our small association web-site was an easy choice. The software has everything we asked for and more. It is flexible and allows us to control our site and save money. The professionalism, technical knowledge, responsiveness, and helpfulness of the staff has made the customer service outstanding, and start-up easy. I highly recommend Timberlake to anyone.
Kerwin from BEMA
We are a small staff association and a few years ago, looked at several AMS solutions. We selected Timberlake for a number of reasons - one being that they could handle the website and the membership database. Initially things were fine. Over the past 1.5 years or so, they have underperformed in virtually every area. Over the past year they have been SO bad but keep promising that they are hiring new service people, they are fixing problems with this area and that area. They continue to WAY over promised and WAY under delivered. It takes weeks and often months to resolve issues. Service tickets are removed by their staff before they are resolved. They don't call back or follow-up. We have issues with so many parts of the database and they rarely have a fix for us. We cannot rely on the database for data - to many issues. Gone back to manual checking and entering. They were recently purchased by another company. We are actively looking to replace them and will cancel our membership as soon as we can find an alternative. One of the worst vendor I've ever had.