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GrowthZone

FrontRunners 2024

GrowthZone is an online platform with built-in marketing automation designed to help associations and chambers of commerce manage their members, events, fundraising, marketing, donors, volunteers, and more. An online application ...Read more about GrowthZone

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Bonterra Development + Digital

Bonterra Development + Digital puts power behind your fundraising program within our unified CRM. You'll discover a better, more user-friendly platform to grow donor relationships, track prospects, grants, and pledges, cultivate p...Read more about Bonterra Development + Digital

Membership Toolkit

Membership Toolkit is a comprehensive suite of powerful software tools for nonprofits that makes communicating with members, donors, and volunteers easier than ever before. Designed to save hours of busywork by automating tedious ...Read more about Membership Toolkit

MemberClicks

Simplify membership management with MemberClicks! Our all-in-one solution helps your association, chamber, or association management company engage your members and increase revenue. Make use of powerful features to save time, g...Read more about MemberClicks

WildApricot

WildApricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,...Read more about WildApricot

ClubExpress

FrontRunners 2024

ClubExpress is a cloud-based management tool for any association or club. The solution is suitable for arts and cultural clubs, environmental groups, healthcare and hospitals, higher education groups, human services organizations,...Read more about ClubExpress

AMO

AMO is a cloud-based membership management solution designed for organizations in search of an online and mobile-ready solution that can help them organize and manage their memberships. With AMO, organizations can manage their web...Read more about AMO

Access Granted Systems

Access Granted Systems is a cloud-based check-in software designed to seamlessly manage memberships for HOA, apartment, swim clubs and community pools. Process and approve high volumes of applications in a few clicks. We help fac...Read more about Access Granted Systems

5.0 (6 reviews)

EZFacility

EZFacility is a cloud-based sports and fitness management solution that helps users track payments and automate scheduling. EZFacility caters to small to midsize clubs and multi-chain fitness centers. Key features include trainer ...Read more about EZFacility

Gym Assistant

Membership Management Software for Gyms, Health Clubs, Boxing & MMA Academies, Personal Training, Fitness, Recreation & Swim Centers, plus Wellness. See at a glance, member's registration details, payment status, & attendance. Run...Read more about Gym Assistant

Club Caddie

Club Caddie builds cost-effective, cloud-based, and simple to use course management software. GOLF MANAGEMENT SOLUTION: includes Retail, F/B and Mobile Point of Sale, Tee Sheet, Starter Sheet, Activity, Appointment & Lesson Book...Read more about Club Caddie

SquadFusion

SquadFusion is a sports management software that allows organizations to manage, schedule and organize teams. It includes a calendar feature that helps users schedule games and events, track attendance, and view all corresponding ...Read more about SquadFusion

Momence

Momence provides monetization and CRM tools for managing live, on-demand, and in-person content. The ticketing function integrates with existing websites and apps. Businesses can use the platform to sell tickets for events or gate...Read more about Momence

Zen Planner

Zen Planner is a member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. It includes integrated payment processing and automated billing, a self-service kiosk iPad app, both a me...Read more about Zen Planner

Twin Oaks

Manage club memberships, schedules, and payments from one centralized platform. Twin Oaks is a cloud-based and on-premise club management solution that you can use to track member interactions, create renewal notices, process paym...Read more about Twin Oaks

Neon CRM

Neon CRM is a software platform that enables nonprofit organizations and membership associations to manage their constituents and members more effectively. Its relationship-focused approach provides a comprehensive view of support...Read more about Neon CRM

Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and ma...Read more about Mindbody

MemberSuite

MemberSuite by GrowthZone is an association management software available in the market. The solution has been designed to provide mid- and upper-market level membership organizations with applications that offer the features, int...Read more about MemberSuite

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ChamberMaster

ChamberMaster is a cloud-based membership management platform designed to help chamber of commerce professionals manage membership profiles, data collection, projects, committees, fundraising, advertising and other administrative ...Read more about ChamberMaster

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Club Automation

Leave the competition behind with Club Automation, a club acceleration platform designed to make your life easier and give members what they want. Founded by club owners, our web-based software solution was created with the unique...Read more about Club Automation

Buyers Guide

Last Updated: March 06, 2024

What is membership management software?

Membership management software helps membership-based businesses, such as gyms, clubs, and associations, manage their member base. It simplifies tasks such as tracking membership levels, renewals, and payments, ensuring efficient communication through emails and newsletters.

This software offers a centralized platform to manage events, workshops, and member engagement activities, encouraging smooth and organized operations. Automating repetitive tasks provides valuable insights through data analysis, helping businesses make informed decisions. It enhances the overall member experience, fostering a stronger community connection and operational efficiency.

What are the core features of membership management software?

  • Member communication: Facilitates communication with members through various channels, including emails, SMS, push notifications, and social media. It can be used to send out newsletters, event invites, or membership renewal reminders. Additionally, it provides tools to track responses and analyze engagement metrics, such as open rates or click-throughs.

  • Member database: Stores and organizes member-related information, including contact details, membership levels, and membership renewal dates. It allows searchability based on various criteria, such as age or location, to help users personalize outreach efforts. Additionally, it can track members’ engagement activities, giving a complete view of each individual's interactions with the business.

What are the benefits of membership management software?

  • Simplifies membership renewals: Membership management software automatically sends reminders to your members near approaching renewal dates. You can set up these reminders once, and the system notifies them about required actions, saving your time and effort. Additionally, it allows members to renew their online memberships with just a few clicks. This improves efficiency and enhances member satisfaction by providing a smooth renewal process.

  • Facilitates event scheduling: Membership management systems allow you to create event listings, set dates, times, and locations, and manage attendee registrations. It sends automatic invitations to your members and keeps track of who will be attending. This tool also allows you to update your members on any event changes in real time. It efficiently handles all these tasks, ensuring you spend less time on logistics and more on making your events successful and enjoyable for your members.

  • Automates payment processing: Membership management tools let you set up recurring billing for your members. This means you can automatically charge membership fees at set intervals without manual input. It securely processes payments, sends out invoices, and updates payment statuses in real time. If a payment fails, the software automatically notifies the member, prompting them to update their payment information. This automation ensures a smooth, consistent business cash flow and reduces administrative burden.

What are the potential issues with membership management software?

  • Data management issues: Duplicate records, outdated information, and inconsistent data entry are common data and member information management issues in membership management software. These issues can lead to confusion, impair communication with your members, and affect the accuracy of reports and analyses. Regularly cleaning your database, implementing strict data entry guidelines, and using software with deduplication features are crucial steps to maintain the integrity and reliability of your member data.

  • Inefficient reporting features: Inefficient reporting features stop you from effectively tracking member engagement and renewal rates or generating detailed reports for decision-making. This leads to struggles while trying to gain insights into membership trends and the business's financial health. To overcome this, ensure your software can generate comprehensive reports that align with your business’s specific needs, helping you make strategic decisions and grow your community.

  • Limited customization options: Limited customization options prevent you from tailoring the software to meet your business’s specific needs. When your membership management software offers limited customization options, you face challenges in tailoring the platform to meet your organization's unique needs. This limitation makes it difficult to adjust the software's functionality to align with your specific membership structures, communication preferences, and event management styles. To address this, seek software that allows extensive customization, enabling you to design a system that supports your operational requirements.

How much does membership management software cost?

Most membership management software solutions on the market are priced on a “per month” basis, and their entry-level pricing plans range from $10 to $159+.* An enterprise-level event membership management platform that’s priced higher may include additional features such as application management, committee management, donor management, project management, and customizable branding.

*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of Feb. 26, 2024.

What is membership management software used for?

Membership management software typically helps manage membership programs. However, it can have multiple use cases based on the data you feed into the system and the available software features. 

  • Client scheduling: Member management software lets you easily schedule appointments and sessions with your clients. You can set available time slots, and your clients can book their preferred times directly through the platform. It automatically updates your calendar, reducing the risk of double bookings. This setup helps you and your clients know the details of the next session, improving efficiency and client satisfaction. Plus, it sends reminders to both parties, minimizing no-shows and keeping schedules on track.

  • Website management: Membership management software integrates with your website, allowing you to manage memberships, event registrations, and content updates from one platform. You can easily add or modify web pages, post upcoming events, and control member access to specific sections. This integration keeps your website up to date and engaging for members. It also simplifies updating your site, ensuring that your members can access the latest information and resources, enhancing their experience.

  • Event management: Membership management software allows you to create event pages, register attendees, and track participation all in one place. It enables you to send out invitations and updates, manage ticket sales, and even check in attendees electronically at the event. This software automates much of the event organization process, allowing you to focus on creating memorable experiences for your members while ensuring events run smoothly and successfully.

Which tools integrate with membership management software?

A membership management system can integrate with various tools to optimize the processes. We looked at thousands of reviews from users of membership management software to identify products that users frequently mention integrating with their membership management tools:

  • Stripe is a payment processing platform. Integrating it with membership management software simplifies transactions, automates billing, ensures secure payments, and provides seamless financial management for subscriptions and member dues.

  • Mailchimp is an email marketing and campaign management system. Integrating it with membership management software enhances communication, automates email campaigns, personalizes messages, and tracks engagement, improving member retention and interaction.

  • WordPress is a content management system. Integrating it with membership management software simplifies website updates, manages content for members, and enhances user experience, making engaging and retaining your community easier.

  • Zoom Meetings is a video conferencing tool. Integrating it with membership management software enables easy scheduling of virtual events, enhances member engagement through live interactions, and simplifies the management of online meetings and webinars.

  • Zapier is an automation tool that connects different apps. Integrating it with member management software automates workflows and enhances efficiency by connecting your software to other third-party services.

*We identified these integrations mentioned most often in verified reviews of membership management software published on Software Advice within the past two years (as of Feb. 26, 2024).

Considerations when purchasing membership management software

  • Check member communication options. Options such as email marketing, discussion forums, and notification systems allow you to engage with your members. They empower you to send targeted emails, newsletters, and notifications, keeping members informed and involved. Confirming the availability of such features in advance helps you build a strong connection with your community, which is crucial for member satisfaction and retention.

  • Assess the ease of managing due payments. Due payments management ensures smooth financial operations. This functionality in membership software allows you to automate billing, track payment statuses, and send reminders for dues, reducing administrative workload and minimizing late payments. Efficient payment management is crucial to maintaining a steady cash flow and ensuring member satisfaction by providing a smooth payment experience.

  • Verify the availability of membership analytics. Having membership analytics capability empowers you to make informed and data-driven decisions for your business. They provide insights into member behavior, engagement levels, and renewal rates, helping you identify trends and areas for improvement. This data enables you to tailor your strategies to better meet the needs of your community, ultimately leading to increased member satisfaction and retention.

Source

Products evaluated for the pricing calculation were taken from Software Advice’s membership management software directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Software Advice’s directory that offer them.

Disclaimer: This membership management management software buyers guide was authored by Software Advice’s content team. We develop our guides using the author’s expertise, insights from 2M+ unique user reviews, and our proprietary data science algorithms to identify trends in user sentiment, preferences, and priorities. Some text was generated with assistance from AI tools.