--- title: "MemberClicks Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MemberClicks. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MemberClicks is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/memberclicks-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [MemberClicks](https://www.softwareadvice.com/membership-management/memberclicks-profile/) / MemberClicks Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/memberclicks-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/memberclicks-profile/alternatives/) # MemberClicks User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 469 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 237 reviews (51%) - 4 stars: 178 reviews (38%) - 3 stars: 32 reviews (7%) - 2 stars: 12 reviews (3%) - 1 star: 10 reviews (2%) ### Most mentioned pros - It streamlines the membership join, renewal, and registration processes, manages payments, and supports our fundraising efforts. - MemberClicks is low in complexity and serves as a bare bones association management system that offers the bare minimum in features and functionality. If you are in need of a simple database to execute the most basic functions (i.e., membership applications, registration for simple events and programs, an online learning library, etc.), then MemberClicks is the database for your small to mid-size organization. - Over the years, the system evolved alongside our needs, consistently introducing new features that we found to be extremely valuable. ### Most mentioned cons - Most of the web pages are managed and edited through MemberClicks, which leaves a very unappealing user experience and poor web design. - All integration questions are on HigherLogic to resolve, and they do not play nice. - It is not customizable or user friendly. ## MemberClicks customer reviews Showing reviews 1-25 of 469 (page 1). ### Exceptional customer service makes this product TOP RATED! - Overall rating: 5/5 - Reviewer: Jackie R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MemberClicks has enabled us to provide a more useful website. Our engagement has increased and members are able to easily find pages they are looking for. The event management is very user-friendly. I give them an A+ in customer service and continued improvements! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a small organization its important to have access to customer support. Memberclicks excels here. The product is very user-friendly and customizable to my needs. They continue to improve the product and we are very happy to partner with them. The reports you can run provide real-time information and help us provide quality service to our members. #### Cons Getting use to the layout of the pages requires extra effort when placing items on the page. Learning to use tables helps the best but still requires attention to detail. Sometimes I spend extra time lining the pages up to keep the professional appearance. #### Reasons for choosing MemberClicks The sales team did a great job finding us references to check quickly that supported their claim to exceptional customer service and a quality product. #### Reasons for switching to MemberClicks Poor customer support in YourMembership after the merge. I felt maybe they just grew too fast and didn't have the staff to manage. --- ### Reliable and Valuable Features for Efficiency and Productivity - Overall rating: 4/5 - Reviewer: Hester N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered MemberClicks serves as a comprehensive platform for our organization, storing all of our data in one place. It streamlines the membership join, renewal, and registration processes, manages payments, and supports our fundraising efforts. The software also assists with website management and provides an Event Speaker Evaluation tool. Additionally, it features a dedicated microsite for conferences with advanced editing options, and it allows us to track educational credits as well as committee activities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Over the years, the system evolved alongside our needs, consistently introducing new features that we found to be extremely valuable. #### Cons It would be really helpful if there were a way to preview the form as members will see it while you're creating it. #### Reasons for choosing MemberClicks They offered most of the features and options that we needed and were looking for to be successful. #### Reasons for switching to MemberClicks They sunset the software we were using and we needed a new solution. --- ### the BEST tech support around - Overall rating: 4/5 - Reviewer: Denise H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Their server is rarely down, they have live tech support chat and tons of online training. The offer desktop and browser options. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use, you can have multiple users (all your staff) and the tech support is exceptional. #### Cons Sometimes it seems to have too many steps to accomplish a task. Example, setting up a new member requires about 30 steps, but I'm not sure other software would be better at this. --- ### MemberClicks improved our ability to provide client services! - Overall rating: 5/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Personify by MemberClicks has been an excellent solution for our client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Before we moved over to Personify by MemberClicks our staff were piecing together membership reports, had dozens of tracking spreadsheets for membership and events and neither our staff nor volunteer leaders had confidence about the accuracy of the information. The way the MemberClicks software streamlines processes and maintains all information in one, easy-to-access, clear, accurate platform, our workload is lighter and the quality of the work we perform for our client is higher. #### Cons We are completely satisfied with the platform. #### Reasons for choosing MemberClicks Our AMC has a preferred pricing agreement. #### Reasons for switching to MemberClicks Extremely inefficient software with a terrible user interface. #### Vendor response Jennifer, Thank you for your thoughtful review! We’re so glad that MemberClicks has helped streamline your processes and improve your reporting capabilities. Making processes easier and more efficient is exactly what we strive for, and it’s wonderful to know our platform is making an impact for your team and clients. We look forward to continuing to serve you! Replied March 2025 --- ### MemberClicks - Great tool for non-profits (Chamber of Commerce) - Overall rating: 5/5 - Reviewer: Idaliz O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good. The experience with the trainings, set-up and overall use has been positive. We prefer this to the system we had in the past which did not provide us with the support we needed or updates we wanted. We are able to customize and make the information our own which is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use, assistance during set-up, and the customer service whenever we need help. The calendar management and mass communication tool is very good too. #### Cons The revenue reports cannot be customized which we would prefer. The ones they have are ok, could be better. Also the invoicing system and tracking you need to practice to get used to it. I usually go back to the training. #### Reasons for choosing MemberClicks The ease of use, system and event management sections were a big positive for MemberClicks. #### Reasons for switching to MemberClicks We did not like the system management and backend. Pretty outdated and the customer service was lacking. Moreover, the price to update our website was extremely high. --- ### MCTrade Integration - Overall rating: 1/5 - Reviewer: Mel M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It has not lived up to the description and answers I received when discussing it with sales. The reality does not match what I was told about how things would work. If you are only using MCTrade, I'm sure it will be fine, but if you need to integrate outside of Personify products, I would get a consultant's opinion. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I'm waiting to find something. It's been a challenging process. #### Cons We were told it integrates with HigherLogic, and while that's technically true, the process is clunky and not visually appealing. All integration questions are on HigherLogic to resolve, and they do not play nice. The time frame for questions is often more than three days. Also, there is no integration with Zapier, which is extremely unfortunate as it's listed on the features for Memberclicks. I started using Zapier to integrate with our conference app, which was terrific, so I'm sad that Zapier is not an option. #### Reasons for choosing MemberClicks Cost versus other products. I had a reference say they integrated with Higherlogic. #### Reasons for switching to MemberClicks At the time they didn't integrate with HigherLogic, after I signed the contract, Member365 started offering integration options. #### Vendor response Mel, Thank you for sharing your honest feedback. We’re sorry to hear that your experience hasn’t matched your expectations, especially when it comes to integrations with HigherLogic. We understand how important seamless integrations are, and we appreciate you bringing these challenges to our attention. Our team is always looking for ways to improve, and your insights help us refine both our product and our communication. If you haven’t already, we’d love the opportunity to discuss your concerns further. Please don’t hesitate to reach out to our team (via my personal email included on reply or at info@personifycorp.com) —we’re here to help. Replied March 2025 --- ### Review of MemberClicks - Association use - Overall rating: 5/5 - Reviewer: Melinda R. - Verified reviewer: Yes - Industry: Executive Office - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was rough at first. I'm not very computer savvy - or at least with the backside of things. But I was SO appreciative of the helpful online chats! I pestered them so much at first that they started to know me! They were/are incredibly helpful. I have not had any bad or unhelpful experiences. The entire system, including the web page, once you learn it, is great. Its so nice to be able to pull articles online as well, that will help you with almost anything you need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I spend most of my time working in the backside of Memberclicks managing the 3000 members that our Association has. I really find it very easy to locate any member by the searches that are available. I also like being able to modify the profile views and profile information. I believe our members also find the profile pages very helpful and user friendly. I also really appreciate the forms sections and the variety of registration forms that I have created makes my life much easier! #### Cons I have asked many times for a couple options. I totally understand why they can't do it, but it would make my life SO much easier - on the forms - If only there were a couple more options for the "status" of the forms. Right now, there is only active or Deleted. It would be amazing if there was a third option, something like "completed" so it will remain in the profile instead of completely disappearing (from their profile) when I have to delete them. I also still find the PERMISSIONS stuff just mind boggling. I really don't mess with them much, because its over my head I think... But I know they would help me with it if I asked. #### Reasons for switching to MemberClicks Lack of options and lack of service. It was a very basic web page that did not give us much, if any, options. Being able to have a one stop shop like this has changed everything for me as the membership manager. --- ### LACPA's Review of MemberClicks - Overall rating: 5/5 - Reviewer: Carol T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been very nice working with MC and they have always been there for us. However, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced. Why doesn't this happen automatically? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a non-technical person, it was pretty easy to learn. We are very thankful for your Help Team. Although, we do see a longer time in replying back to our questions lately. Also, we need to ask to have our website resynced more often. Why doesn't this happen automatically? #### Cons We are unable to have fields where we want them. You have some main fields we use, but not all, so we created custom fields, but they are not where we'd like them to be. Example: Degree - It should be where the name information is listed. #### Reasons for choosing MemberClicks We were told we could have a shopping cart for our events. This has not yet happened. #### Reasons for switching to MemberClicks We were told we could have a shopping cart for our events. This has not yet happened. #### Vendor response Hi Carol, Thanks for your review! A member of our Customer Success team will be in touch with you regarding some of the points you mentioned. - The MemberClicks Team Replied December 2021 --- ### We use it to process payments and member database - Overall rating: 4/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It serves as our client's association's database, where we can easily access up-to-date member information, as well as process payments and send out communications. It's useful for keeping tabs on a variety of information that can be used by many other divisions, not just membership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Gathering and organizing member data is a breeze using MemberClicks. Processing dues, notifying members of renewals, and making changes to memberships is a breeze. #### Cons As it stands, MemberClicks is not the simplest platform to utilize without some instruction. The fact that not all methods of payment are accepted is an area that may use some work. #### Reasons for switching to MemberClicks So many things are possible with this software; for example, I can send out mass emails with embedded links or keep track of members' accounts and information. There is a centralized database where I can store and access information about many companies. I also have the ability to keep notes and keep tabs on members and non-members. --- ### MemberClicks Rocks! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with MemberClicks and the Clickers has been great. The team really "owns" their product and they will chase any glitch or question to a final answer, rather than trying to point it back to user error as some other member association software staff will do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MemberClicks has great integration across the various pieces of the software from groups to events to member management, everything works together. They are constantly improving and providing easier processing and better reporting. #### Cons There is still some disconnect between the member management and event registration (i.e., if a member type changes after registration, it is never reflected in the registration form) which creates quite a bit of repetitive tracking if that is important. #### Reasons for switching to MemberClicks Great reviews from others when we were searching for more integrated software with better customer service. We found it with the Clickers! --- ### New version is GREAT! - Overall rating: 4/5 - Reviewer: Christina D. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality! They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases. We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.) Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn as a regular user, lots of flexibility and user-defined workflows, responsive customer service, easy to send email blasts, lots of intuitive features - things tend to be located where you would naturally look for them. It's pretty powerful, particularly for the price point. I like how much is automated and that you can control a lot of it when you have special circumstances. We have fewer work-arounds than I've ever had with a database. #### Cons Complexity of internal setup and interaction between different modules - just a lot to learn and track so you make sure the right members get the right messages. Definitely need at least one staff person who is a "super user" to get it all sorted in the beginning and keep it running when changes happen/new features are released. Our membership structure is really complicated so keeping track of all the different permissions and testing workflows is crucial and time consuming. The lack of API is really annoying, though I'm told that's coming soon. It's also annoying that custom attributes (e.g. our member numbers which apply to organizations, not individuals) don't "cascade" from org-level profiles to their linked individual profiles. MC has an automated member number system but it assigns a unique member number to each profile. That makes uploads/data cleanup easier, but since we have one number to cover all the people working for a given organization, we don't use that feature - we have a manual process work-around which is annoying. --- ### I love this product! - Overall rating: 5/5 - Reviewer: Keith G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Nothing but positive here. Ease of use has to be my number one priority. It takes a little time (like any other product) to learn. When I have an issue, I may not get an immediate response but someone will always get back to me fairly quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I did a lot of research before recommending MemberClicks to my board. Spoke with groups similiar to us before making that decision that had gone with other products that they wished they had not. I still reccomend MemberClicks to many groups I deal with that currently have nothing in place. #### Cons I use many programs in my daily routine. I struggle to find the time I need to learn more about the product. I really have found nothing that I dislike about the product. It does what we need it to do and I am sure so much more that we are not using currently. #### Reasons for choosing MemberClicks I was able to continue to maintain my own website. The other was going to force me to use what they provided. MemberClicks overall has been easy to learn and use. --- ### WebLink Review - Overall rating: 4/5 - Reviewer: Jordan H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I believe WebLink excels in the pre-event functionality. It does a really great job organizing registrations, invoice information, as well as offering a tremendous amount of features such as customizable registration fields, promo codes and some of the new attendee and registrations advanced search options are very handy. Additionally, the ability to upload custom reports has been a great tool for our organization. It has allowed us to cater WebLink designed reports to meet some of our more specific needs. Lastly, we've really enjoyed the speed of customer support in the last 6 mo or so. We've taken advantage of the chat functionality on the web and have received timely support time and time again. #### Cons When using the desktop client, I sometimes find some of the processes a bit slow and heavy on the 'pop up' window type notifications that require you to save or accept something. Along with this, I think some of the processes should be automated, such as checking the 'Main Profile' box automatically when creating a new profile in an organization. This often creates extra work and take unnecessary time. Lastly, the web email system needs a bit of fine-tuning and added features, namely in the recurring system. We've had a few issues with recurring messages being queued to send after editing and not being able to set certain messages as inactive/active in the case that we wanted to suspend sending the recurring message for a week/month etc. --- ### They Will Hold You Hostage - Overall rating: 1/5 - Reviewer: Dr. Steve S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Beware before you sign-up for MemberClicks! I am on the board of a Chamber of Commerce who has been using them. They have increased the cost 25% in a 2 year period. We contacted them to let them know we are canceling and they said unless we give notice 60 days prior to our renewal date there is an 80% penalty. Basically, we have to pay for a whole year of service just to get out of the contract. They were unhelpful in resolving this matter even though they violated the terms of their contract with a 20% fee increase in 2023. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software works okay but it is outdated and clunky. Needs serious design improvements. Not worth the cost. #### Cons Unreasonable cancelation policies. High price increases annually. --- ### MemberClicks is a full service AMS - Overall rating: 5/5 - Reviewer: Carol W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We previously had a database that was designed for membership organizations with singular members not business members like ours. The switch was not easy because of all of the training requirements, but if you take the time to do it right MemberClicks is a real asset for your business. Our database is cleaner and more comprehensive than it has been in my 20 years with this organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros if it's set up right and the entire staff commits to using it daily, it works for association management. #### Cons They continually changed their name and we got tired of it. (JK) #### Reasons for switching to MemberClicks Affiniscape kept selling and changing their name (JK) They were designed for individual membership organizations, not business memberships. --- ### Overall, very good member management software but missing some important pieces - Overall rating: 5/5 - Reviewer: Edward K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall good. Support is great and the solution is flexible enough we can create a solution when we need something custom. Our biggest, and really only, issue is being able to integrate with a credit card machine during events. They integrate with PayPal, but don't connect to Zettle (which is PayPal). This is a weakness that would make me look elsewhere if we didn't already have a contract. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Memberclicks has been very good for managing membership, handling invoices and creating portals for our members. That's all very positive. Even better is their onboarding staff and support. Having a knowledgeable person to talk to (not a computer) has been a game changer from our last service. #### Cons Missing: The ability to accept credit card payments at an event quickly. It doesn't work with credit card readers so the lines to register and pay for classes is too long and chaos ensues. This is critical to have, people have been advocating for this since 2018 (according to comments on their own site) and it's nowhere on their radar. This is my biggest pet peeve with this software and it frankly makes the company's management look tone deaf. #### Reasons for choosing MemberClicks Word of mouth, past experience. #### Reasons for switching to MemberClicks Lack of support for accounting, poor service, no event payment options. --- ### Software is complicated, but customer service always available - Overall rating: 4/5 - Reviewer: Heidi B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Website design aside, I love MemberClicks. Their work ethic and value of their customers speaks volumes. I'd rather have a software system with a few bugs, but a team that can work and help me through it, than a software system that runs smoothly with a team that cares more about their bottom line. Memberclicks listens to their users, and I truly appreciate it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros No matter what problem I have, customer service is easily accessible and always available. MemberClicks recently purchased Weblink which now became Atlas. In that transition, we had SO many problems, but the MemberClicks staff was readily available. They were friendly and always willing to help. For most people, it can be a problem if you become "friends" with your customer service support, but I actually didn't mind it. They really helped us through the technical transition. #### Cons In order for Atlas to link up with our Members, and to track all of our incoming data, they have to be in control of our website. They use Weebly software to connect up to Atlas, which then controls our website (confusing, I know). So in order for us to have ONE company that can track membership logins, tracking who signed up for events in our calendar, or purchased advertisement (which Atlas tracks all those things), we have to sacrifice having a website we can edit on our own. Through Atlas, we have limited website design access, and the mobile version of our website is abysmal. So it became a choice of sacrifice. Do we 1. have a super cool website but pay a dozen 3rd party companies to track all of our content. or 2. Settle for a mediocre website but use a software system that tracks everything we need. So far, we've gone with number 2. --- ### Using product for two months and feeling frustrated - Overall rating: 3/5 - Reviewer: Nancy G. - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible. #### Cons I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports. --- ### A good membership database - Overall rating: 4/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had an overall positive experience with MemberClicks. It functions smoothly and does what I need it to do, which is manage members, payments and tracking sponsorship. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Once you know what you're doing, Memberclicks is easy to use. It functions well most of the time. Simple interface with all important buttons and information readily available. #### Cons There are a lot of features that could be improved and new ones introduced that would make it more powerful. They are slow to make improvements and fix issues if you're the only client with the issue. --- ### The customer support was OUTSTANDING. A++++ THANK YOU!! - Overall rating: 5/5 - Reviewer: Jill A. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered We use Weblink for managing our website, as our CRM and for invoicing our members/ accounts receivable. It's a great product and I know we don't even use all of Weblinks capabilities to the full extent that we should be using them. Their customer support is outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been very happy with the Weblink product. It's easy to use and they continue to make investments to keep the technology up to date. One of the things that I appreciate most is their customer support. Recently, we've been making technology upgrades in our organization and on Friday- the last day of the month I could do a bank deposit- Weblink was having trouble talking with Quickbooks because we moved some of our directories. #### Cons I don't have anything bad to say about the product other than the issue I had was a problem connecting Weblink to Quickbooks- which has rarely been an issue. The problem started on my end with moving some directories during a technology upgrade. --- ### IFFA Concerns - Overall rating: 3/5 - Reviewer: Cathy M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been frustrated with the overall experience with MemberClicks. I felt like the onboarding was not much about training, but about gathering information so that your group could prepare a bare minimum program. I feel the training on the website has been very disappointing. I use the videos to learn how to do something or I look up the procedure, and inevitably, it rarely works. When I have called into the support line and reached a live person, I have been told, that is not how you do it. I feel the training needs some major improvements. There needs to be a little more flexibility in the design of some of the items (event setup should offer more hidden feature options). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that it can integrate with the website. #### Cons I don't like the inflexibility of created pages on the website. I don't like the lack of response time on requests, or call in (this week I sat on "hold" for almost 15 minutes). I don't like the cost of in-person training sessions. Not as happy with this product as I had hoped. I actually prefer the Weblink version over Atlast. I like the easier layout options for the website, but I prefer the options that the Weblink website offered. It was more tailored to our likes. #### Reasons for choosing MemberClicks We felt at the time the WebLinks program worked well for what we needed, since the change over to Atlas, it has been a little more challenging. #### Reasons for switching to MemberClicks Individuals in the office chose to make a change to a more "self" type program - thought we would get more than we were getting - but not necessarily the case. --- ### MemberClicks - - Overall rating: 5/5 - Reviewer: Lauren B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MemberClicks has wonderful customer service! They have online tutorials; webinars; blogs; live bi-weekly user group calls; and are very responsive to any phone call or email that I send to them. The development team is always listening to the needs of their users and constantly working to improve the features. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The database is extremely easy to use. It is always exciting to see the updates that the MemberClicks Team implements. I feel like MemberClicks software and their entire customer service team are an extension of our association's team. One of my favorite features on the admin side, is the ability to merge duplicate records. It is extremely easy and works flawlessly. We have a lot of non-members who attend our annual meetings. Some of our attendees later join the association with a different email address. Being able to merge the two records and maintain their history is most valuable. #### Cons There are a couple of limitations with payment options. For example, monthly auto-pay options have a limit of only membership. I recognize part of the limit is through our credit card processor. I know they are working on improvements for this feature, also. #### Reasons for choosing MemberClicks I know that our associations has used MemberClicks for our membership database and website for more than five years. --- ### Member Clicks for small associations. - Overall rating: 4/5 - Reviewer: Paul M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In spite of its faults, we have found MemberClicks very valuable for reminding and billing Member dues as well as Conference Registrations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros MemberClicks does a great job with both invoicing members for membership renewals as well as Conference Registrations. #### Cons If a member's membership expired a year for two earlier, it is extremely difficult for that member to re-join using their same email address. The Membership Directory also does not work properly. #### Vendor response Hi Paul, Thank you for your review. Contact our Help Team about the directory and member renewal issues at help@memberclicks.com, we'll be ready to assist you. - The MemberClicks Team Replied December 2021 --- ### MemberClicks is Innovative & Collaborative - Overall rating: 5/5 - Reviewer: Michelle L. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. By implementing their product we moved into a new era. We started taking credit card payments, implemented an online dues renewals process that is truly the easiest part of my job, online registration, open/click rates on emails, the dashboard is a great tool, and the list goes on! It's been a wonderful company to work with and their product makes my job easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started with nothing. Implemented the "classic" version. It was not without challenges, but the migration to Oasis was simple, easy and truly the easiest thing I've ever done. MemberClicks has a great team all around. Their customer service is simply the best I've ever encountered. MemberClicks continuously upgrades their product and listens to the needs of their customer. I LOVE LOVE LOVE this product, the team and their innovation! #### Cons The original product was a bit cumbersome to implement, but their migration to Oasis (at no additional charge) was quite possibly the easiest process ever! They listened to their customers and made the product better and easier to use. #### Reasons for choosing MemberClicks Pricing was key. We are a small association with a staff of one. Ease of use, the customer service team, their design team and ease of use were key in making the decision on the software. Feeling like they listened to the needs of the association and assisting in making the website, forms, database all that was needed truly exceeded my expectations. I've used this product for 8 years and have no plans to change! --- ### Nine Years of Poor Progress - Overall rating: 2/5 - Reviewer: David E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The most reliable thing MC did was to raise their monthly fee, like clockwork, every single year. The system needed work in 2011. By 2020, it was ridiculously outdated. I worked with someone to switch my association to the "new" platform, which should have been a seamless process. It was anything but, and I abandoned the process because it was painstaking and the improvements that I'd been begging them to make for nine years had not been implemented. Good riddance! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There was a great guy named [sensitive content hidden] on the Help Team. I was sad when he left the company. #### Cons It is grossly overpriced given the lack of technological progress that I witnessed between 2011 and 2020. ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/memberclicks-profile/reviews/?page=2) --- MemberClicks Reviews, Pros and Cons - 2026 Software Advice