MemberClicks

RATING:

4.3

(461)

About MemberClicks

Simplify membership management with MemberClicks! Our all-in-one solution helps your association, chamber, or association management company engage your members and increase revenue. Make use of powerful features to save time, grow your membership, generate more revenue, improve communication, build your community, and understand your members. Over 3,000 member-based organizations in North America trust MemberClicks to fulfill their missions.

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MemberClicks Pricing

Pricing is based on the number of member profiles in your database. For more details, see the link to the pricing page above.

Starting price: 

$4,500.00 per year

Free trial: 

Not Available

Free version: 

Not Available

MemberClicks - See why so many organizations are switching to MemberClicks.
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MemberClicks Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for MemberClicks

1 - 5 of 461 Reviews

Elizabeth

Health, Wellness and Fitness, 2 - 10 employees

Used unspecified

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

Reviewed February 2024

Absent with MemberClicks !

User Profile

Lori

Verified reviewer

Public Safety

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

The product is good and somewhat easy to use, but It's the service that keeps us happy.

PROS

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

CONS

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

Naomi

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Great product

Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.

PROS

Overall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.

CONS

I wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.

Reason for choosing MemberClicks

Integration with Quickbooks was the item that pushed us over the hump. Our operations manager an accountant needed to streamline the accounting side related to member invoicing/payments and Memberclick's integration was better than what MemberLeap offered. While MemberLeap had more bells and whistles included in their software that was very appealing, Memberclicks offered integrations with 3rd party software that would give us access to 90% of those additional functions if we wanted to add them later. Plus the integration with our website was a bit more straight forward. In addition, the start-up costs were much much lower with MemberClicks and we were limited in our budget.

Reasons for switching to MemberClicks

Abila was very antiquated and did not offer an easy online event registration system that integrated well with the member management system. It did not have an easy platform for billing either nor did it offer any integration with email platforms. Overall it was no where near what we needed.

Elizabeth

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2023

Poor Support, Functionality, and Treatment

PROS

Wonderful product for small company upon purchase - and for several years worked great! Wonderful support and features were commiserate with fees.

CONS

Beginning in 2020, the service/support began to wane. When requesting support, the delays were codified in the messages -- "We'll get back to you as soon as we're able to." This went on for more than a year. We had to set calendar invites for 7 days out just to remember to resend the help emails. Fees went up by 5% for two years in a row, then more than 20% in 2023. This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract. No additional features or functions were provided; we were so excited to engage with the client success team, only for our representative (and apparently the whole team) to be laid off. We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year. Turns out that they had changed that term as well in March 2023. When we asked to speak with someone, they said "We don't provide phone support." Mind you, their leading phase in their customer mission is... "We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do. Please, caution is advised.

Terry

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Good AMS for small staff teams

PROS

MemberClicks is a system that is easy to use and has a lot of features. It is particularly useful for associations with small staff teams where there isn't a dedicated database person available. Instead, multiple staff members can use the system. The integrated database, invoicing, forms, email marketing, website, and communications features mean that you won't have to learn how to use multiple systems or pay for them separately.

CONS

MemberClicks' all-in-one system lacks some of the specialized features of dedicated community and email marketing systems.