--- title: "EZFacility Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EZFacility. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EZFacility is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/ezfacility-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [EZFacility](https://www.softwareadvice.com/membership-management/ezfacility-profile/) / EZFacility Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/ezfacility-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/ezfacility-profile/alternatives/) # EZFacility User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 129 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.6/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 75 reviews (58%) - 4 stars: 40 reviews (31%) - 3 stars: 9 reviews (7%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (2%) ### Most mentioned pros - It was ok in the beginning then they got really pushy to the end which is why we left - we merged to a much easier system which allowed our members to auto renew through an app and automaticity fix their membership - ez facility wanted to charge for an app as well - We were gateway and paying to many companies to do one thing so we moved to another much easier and seamless company gym masters who have been absolutely incredible to work with - We experienced 400% improvement on bookings the week we switched platforms. - It is so reliable - it has never failed me - I have occasional issues with my online coaching app and even my banking app when it is closed for work or they are having problems, but never with EZ! ### Most mentioned cons - Everything was ala cart - We continued to have increased prices even after being with them for over 10 years - they would adjust but you had to talk to them every year! - they do charge for everything you want extra even when you are a basic small facility like ourselves - We were needing to ingrate the door on top of a high monthly bill we already had with them for the little we did use and there was no way to adjust it - They wanted to charge me 200 extra a month to use authorize.net instead of their payment processing which is why we left - they also wanted to charge me 500 dollars for my client diet to merge to another software! - The biggest disappointment is that when we tied it to our website, scheduling was a nightmare. - Software is expensive and always short on number of resources for scheduling purposes ## EZFacility customer reviews Showing reviews 1-25 of 129 (page 1). ### An excellent product - Overall rating: 4/5 - Reviewer: Melina S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The scheduling and billing features are user-friendly and highly advantageous for our establishment. The scheduling functionality is particularly impressive, as it is effortless to use and comprehend. #### Cons No, everything is flawless. There are no downsides, and I am well-acquainted with the system. --- ### Great for a gym business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think this best solved the need to check in members and guests easily, and orderly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy this software helps in registering new members. It was easy to designate between members and just day visitors, as well as tracking needed documents in order to participate. The facility I used it in hired a number of high school students to maneg the front desk, and there was never a problem mentoring others on it. #### Cons I didn't have too many problems in working with EZ Facility. My role within the business I used it in was limited to custoimer interface, and for that I rarely had difficulties using it. --- ### EZ Facility Fan - Overall rating: 5/5 - Reviewer: Jan S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall we have been very pleased with EZ Facility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Intuitive set up on the admin side yet user friendly on the front end. #### Cons Sending out our onboarding email series has to be done manually. We haven't been able to find a place to do this or see what emails have been sent in the new EZF experience. #### Reasons for choosing EZFacility I had used Mindbody in another facility and was aware of occasional outages and limited functionality for a club that is bigger than a boutique studio. Zen Planner seemed more like a less expensive version of Mindbody. #### Reasons for switching to EZFacility Prior product fell short of meeting our needs on several fronts; billing, emailing, auto-renewals. --- ### Great Product for FEC or Gym - Overall rating: 5/5 - Reviewer: Kip W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer. #### Cons I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options. --- ### Everything our busy gym needed to run the facility - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system. Every feature in this software has been accurate thorough. #### Cons Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating. --- ### Extremely difficult to use and get help - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The people that work there are friendly, but I shouldn't have to contact them so much via phone and email. I wish we had purchased a software that was more user-friendly. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions. The list of capabilities of the software is long and wonderful. #### Cons This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization. I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time. There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system. --- ### Fairly easy to navigate for efficient client management; some Reports more cumbersome to develop. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways! #### Cons The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments. --- ### Some good qualities, with some bad. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature. #### Cons It is very difficult to teach new people how to use the software, and difficult to run the reports that I need to present to my bosses. --- ### Outstanding Technical Support - Overall rating: 5/5 - Reviewer: Linda C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gives us everything we need to run our business in one type of software. #### Cons There are so many ways to do something; that we have to look it up to know which way to do it. --- ### If you have an athletics facility, EZ Facility is a must have! - Overall rating: 5/5 - Reviewer: Steve J. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We schedule games, rentals, camps, tournaments, and other events at our facility. EZ Facility has streamlined the organization process so no double booking happens and we're able to maximize revenue through that organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very robust and can help in all aspects of the business. Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered. #### Cons Nothing, it takes time to learn everything but customer support is top notch. --- ### EZ Facility Software Review - Overall rating: 4/5 - Reviewer: Jenniffer S. - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions. #### Cons I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen. --- ### Ez Facility Review - Overall rating: 4/5 - Reviewer: Linda A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ez Facility is overall a good program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much. #### Cons When a family comes in to sign up i know that we can connect them, but i dont like the fact that we have to create a whole new profile for them. #### Reasons for switching to EZFacility They were getting too pricey. --- ### The Most Comprehensive and Accommodating Browser/Portal Based Software Solution for Any Size Gym - Overall rating: 4/5 - Reviewer: Aaron O. - Product usage: Used unspecified for unspecified - Reviewed: September 2011 - Review source details: This review was submitted organically. No incentive was offered The Washington City Community Center in Washington City, Utah has been with EZ Facility since 2008 and have been consistently impressed by its abilities and functionality. It is an incredible system that has made me feel, as and operations manager over a 110,000 sq. ft facility, always in control and on top of my facility. In this industry those are feelings that are hard to come by. In particular, EZ Facility Software in completely portal based...That means I need no special computer servers or updating schedules for software because all a facility needs to run EZ Facility is a internet browser. No need to run PCs or Macs only, just open your browser and log in! We are a Macintosh City ONLY and EZ Facility runs flawlessly with Safari or Google Chrome. To all those on EZ's team, you do an incredible job and I appreciate your excellent customer service. Sincerely, Aaron Olsen Operations Manger Washington City Community Center Washington City, Utah #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Browser/Portal/Cloud Computing- The software is not loaded on a computer or a server. You log on by simply connecting to the internet, opening your browser and logging on to EZFacility.com. All the different components of the software are fully integrated with one another. Employee Time Clock, Facility Schedule/Online Schedules, Customer Liability Waivers, Point of Sale Register Modules, Program/Group/Sport Registration and Online Registations, Facility Reservation System, Membership Sales and Tracking, Membership Check-in, Equipment Rental, Attendance, Client Information, and Financial Reports. More specifically, the financial reporting is unmatched, in that it allows the facility to extract and export any amount or detail of data that is desired. The Management Dashboard in particular allows the administrator to stay in control at all times my monitoring each of the many variables affecting the facilites income. From there, trends can easily be established and planed on. #### Cons I would like to see more integration with Smart Phones with EZ Facility. Currently I can use EZ Facility with my Iphone, however, there remains room for the developers to optimize a mobile version of the software. I believe it is in development; however, it would be nice to have seen that sooner. --- ### Customer service is top notch. A few small challenges with the software, but they are quick to help - Overall rating: 4/5 - Reviewer: Bobbi S. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered We are 24/7 and this allows our customers and employees to easily manage billing/scheduling/payments with fairly minimal hassle. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it. #### Cons Reports can be challenging to generate the information that you're looking for (ie memberships); customers were often frustrated with the self service because they couldn't access information about previous invoices; unable to purchase multiple items in one transaction or share between family members in one transaction in the self service portal etc., although it sounds like this might be something EZ is currently working on. #### Vendor response Hi Bobbi, Thank you for sharing your feedback. We are grateful for the opportunity to provide you and your business with great Customer Service. We have recently made changes and new updates to our Self Service portal. For more information or for any questions, please feel free to contact our Customer Support Team at (877) 358-7774. Thank you for your support, we look forward to our continued partnership. -The EZFacility Team Replied October 2017 --- ### great software and easy to use - Overall rating: 5/5 - Reviewer: Dillon B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we are very pleased with the software and customer service provided to us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have tried a few different reservation and pos softwares that have always had accounting issues. this software meets all of our needs and the reporting is always clean and accurate. It is easy to schedule and move around items on the calendar. you can also manipulate prices, times, and invoice numbers. we are very pleased with the software #### Cons We have needs for a few custom reports, unfortuantly this software does not allow us to generate them. #### Reasons for switching to EZFacility bad reporting #### Vendor response Hi Dillon, thanks for taking the time to leave us a review! We're happy to hear how EZFacility has helped bring clarity to your financial reporting, simplify scheduling, and streamline other day-to-day operations. We also appreciate the feedback regarding custom reports and will be sure to consider this for possible future development. Thanks again for your loyalty and partnership. If there's ever anything we can do to improve your experience, please don't hesitate to let us know! Replied July 2022 --- ### I am very happy with EZfacility. Great customer service and extremely fair. Thank you! - Overall rating: 5/5 - Reviewer: Jake G. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations. I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative. #### Cons I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in. #### Vendor response Hi Jake, Thank you for your positive review and feedback. We are always happy to help our clients whenever or wherever they need us! We at EZFacility are continuously working to enhance our features and our product. In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team Replied October 2017 --- ### My Daily Routine - Overall rating: 4/5 - Reviewer: Richmont M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I think it is user friendly, It is so EZ to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to book clients on their chosen timings. Even classes wherein I could also link weekly, bi-weekly and so on. Since I am handling the classes schedule and group training bookings, it helps a lot to save time. #### Cons Lockers maybe? Since i have never used it since the beginning. #### Vendor response Hi Richmont, thank you for taking time to leave a review. We are super happy to hear that EZFacility makes your daily routine more time efficient. If you ever have more feedback you'd like to give us, please don't hesitate to reach out! Replied September 2022 --- ### Bounce gym - Overall rating: 4/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Ez has been great - takes a while to learn but it is the best overall we have found. Support is excellent and immediate which makes all the difference. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -Schedule gives great “at glance” view of what is happening on a given day - self service app - memberships #### Cons -bit clunky to enter packages -no automatic email to customer when a payment fails -could have ability to create own reports - ability to add password protected notes re treatment to a clinic page #### Vendor response Sarah: We appreciate you taking the time to leave this review-- and appreciate the feedback and product suggestions. Should you ever have any questions or concerns feel free to reach out! -Bryant Replied April 2019 --- ### Great - would be hard to switch to someone else because of their technical support. Invaluable! - Overall rating: 5/5 - Reviewer: Kira S. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The client profiles and accounts. Able to process payment easily and manage accounts. Accounting system is pretty straight forward and have usually found a solution to what we need. #### Cons Self Service. Would love to have it become more user friendly for our clients to be able to view their accounts, schedule privately, and have the overall appearance be more appealing for self service. Has been a reason I have looked at other products in the past. #### Vendor response Kira, thank you for sharing your feedback. We¿re grateful for the opportunity to provide great customer service to you and your business. We have recently deployed a new and improved Self Service. If you have a question regarding the updates, please contact our Support Team at 866.498.3279 ext. 3]. Thank you for your partnership. ¿ The EZFacility Team Replied October 2017 --- ### Great service makes it all worth it. - Overall rating: 5/5 - Reviewer: Eric P. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered I can't stress enough that it's a great experience. Always! If and I do mean IF we have a problem (usually it is us not knowing how to do something properly) we call and immediately get an answer! Not only an answer but a fast and friendly answer! We have never had a bad experience calling in or a customer service person that was not willing to help or wasn't friendly! As far as the product goes it does everything we need it to and does it very efficiently and very well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The backing of amazing customer support. Because it is a beast we can't always remember how to do the once in a while things (change tax rates, add a new reservation type and put it online, etc) #### Cons That it cannot sync both ways with Google calendar or that there isn't an app to have it easily change schedules not thru a web broswer --- ### An excellent way to go about managing our small gym. Love the ability to manage trainer's schedule. - Overall rating: 4/5 - Reviewer: Conrad K. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic way to take control of a small gym. Love the ability to schedule trainers and manage payroll all in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I very much like the ability to easily manage our trainer's schedules. Before using this program our trainer's schedule was all over the place and this has helped most with organization. You can also manage your payroll! #### Cons The customer support during the set up process was average at best. I had a few questions that remained unanswered for quite some time. #### Vendor response Conrad: Thank you for the review and for your kind words. In regards to support and the on-boarding process-- we strive for excellence and to ensure a smooth transition for our clients. If we did not meet that standard I would love to learn more about your specific experience and how we can improve. Feel free to email info@ezfacility.com-- and we would love to connect! -Bryant Replied February 2018 --- ### It accomodates larger gyms or clubs but misses specific features for studios - Overall rating: 4/5 - Reviewer: Charlene R. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity. #### Cons Key ease of use details are missing. Old packages should up before new ones, requires you to confirm that you wanted an hour appt., doesn't do that on 30 minute one. Just another step. The fact that you have to hit customize to enter dates (another step from the older version). Can't print birthdays list more than a month out. EZ is moving away from the details studios need to run their business and take care of their clients. --- ### EZFacility makes it easy to stay organized. - Overall rating: 4/5 - Reviewer: H. Diane K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the ease of use and convince it provides us. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that everything can be organized, it syncs with our web site, makes registrations easy on our side and our customer facing side. #### Cons It can be difficult due to all the options available, but once up and running this because less confusing. #### Vendor response Diane: Thank you for taking the time to leave a review-- and for your continued patronage of EZFacility. Should there ever be anything we can do to further assist you in crushing your business goals-- just let us know. Be well. -Bryant Strozinsky Replied June 2020 --- ### good program - Overall rating: 4/5 - Reviewer: Brad v. - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EZ facility has been a good system for us for about 10 years now. Very functional and easy to use. Thanks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros scheduling is easy to use #### Cons no app. its very hard to use on your phone. #### Vendor response Brad: We appreciate the kind words and for you taking the time to fill out this review. When it comes to an app we do offer a client facing mobile app that can be branded to your facility. However, if you are referring to something different we would love to hear your suggestions! Feel free to reach out to success@ezfacility.com to tell us more. Thank you for your patronage and should you ever need anything just reach out! Replied November 2016 --- ### We use EZ Facility to manage schedules and POS. - Overall rating: 4/5 - Reviewer: Kevin H. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It serves its purpose for us, but does need more work. We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros POS has great features, and being able to search products is done well. Scheduling has many features and the options to book well in the future is really nice. #### Cons Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization. Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work. ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/ezfacility-profile/reviews/?page=2) --- EZFacility Reviews, Pros and Cons - 2026 Software Advice