About Daxko Operations


Daxko Operations is a web-based membership management software that provides wellness centers, recreation centers, hotels, fitness resorts and camps to manage critical business operations. Daxko Operations also helps in fund development and financial management by streamlining the workflow and monitoring real-time campaign progress through dashboards that are easy-to-understand. It helps users get a better understanding of their community through real-time reporting and data analytics. Accurate and timely donation notifications from members ensure that the relationship with the donors is protected. Moreover, Daxko Operations is also a primary player in safeguarding the data throughout the marketing process. The platform is 100% PCI-DSS compliant.

Other features include flexible billing options, online registrations, childcare functions, program setup wizard, restrictions and rate plans, prorated membership fees and flexible draft dates. It also has programs that help create financial assistance options and flexible payment schedules.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

27 Reviews of Daxko Operations

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

4 stars

(11)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 27 reviews

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January 2019

Justin from Hunterdon County YMCA

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2019

Dream Software

A few years back when we first began exploring new software to improve our member experience, we had many checkboxes that needed to be met. Daxko Operations was the one and only that accomplished all needs. The most powerful experience we have in using Daxko Operations is the support of the Daxko Team. When we have a vision, or would like to customize our software experience, Daxko is ready for us an works with us. It's more than just a software; it's a dream scenario and partnership that helps us stay at the forefront ahead of our competition. The time it took to build and customize our platform, train, launch, and grow was faster than anyone in our organization could ever imagine.

Pros

Daxko Operations is the software of the future, operating in the now. Fully integrated, Daxko Operations allows our organization to have a complete snapshot of their entire story and journey. Combined with its ease of use, Daxko Operations is the most intuitive software that allows us easily create new accounts, process registrations, and report on our successes and KPIs. The turnaround time to train both our large organization and most importantly our client base was instantaneous, far exceeding our expectations. As a key member of our senior leadership team, I cannot be more appreciative of the usefulness of this software allowing us to take our membership experience to the next level it is today.

Cons

I can proudly and confidently say that there is nothing we like least or dislike about the software.

December 2017

Brandi from Long Branch Area YMCA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2017

Customers since 2008 will little to no complaint about the company and their products

I recommend this software to all of my colleagues because of the ease of use and the self-paced online training that is perfect for on-boarding.

Pros

Internet based so I can access the software easily from anywhere, on any device. That is so helpful when dealing with part-time and seasonal employees that need help while I am out of the office. I was able to easily take a 3-month maternity leave and keep up with work from home on my own terms. The staff seem to really care about their company.

Cons

I have not had any complaints with customer service but my surrounding branches have had a very difficult time getting good assistance. We pay a significant amount of our budget to Daxko services so excellent troubleshooting should come with the software.

October 2017

Christina from YMCA of Greater St. Petersburg

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

User friendly and gets the job done

Our membership staff love working with Daxko Operations! Everything is fairly easy to navigate in the system and as a result, balances and account information is accurately reported to our members.

Pros

Daxko Operations is an awesome membership/program software that does a fine job with keeping track of accounts and is easily customizable to fit the needs of any non-profit or membership based business. I have been working with Daxko for over 5 years and never had any issues. It runs faster and has less glitches than other membership software I have used in the past at other companies.

Cons

I don't have any complaints about Daxko myself. I do have a co-worker in a different department that wishes members could login and pay their balances online and then that be communicated back to her via email when someone makes a payment. I think Daxko Operations may have a feature like this, but we don't currently use it so I'm not sure exactly how it works.

February 2018

Paul from LifeWorks Health and Neuroscience

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2018

I used Daxko for about 4 years, and never had problems with it. It was very efficient for me.

An easy, efficient registration system for classes, programs and events.

Pros

I set up programs for members to enroll, and the features allowed me to easily change the dates every time a session ended. This cut down on some much administration time because I didn't have to set up a new program from scratch every session.

Cons

From time to time I had complaints from members about the complicated process of enrolling in one of my Daxko programs. It was easy to use for me, but not for my new members.

December 2016

Debi from YMCA of the Treasure Coast

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

December 2016

Getting better, but still some distance to go...

Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in terms of functionality and adaptability. Fortunately, Daxko has become very responsive to evolving user needs and has really stepped up its customer service. It can take hours searching for solutions on the user forums, however, Daxko staff are very responsive when you phone or email them. My YMCA association was among the first of the Daxko adopters and I've been here two years. From what I see, it has been an expensive solution that met basic needs, but was slow to adapt. There is now an enhanced effort to improve customer/user interfaces and interoperability in a web and cloud-based environment. It's basic and it does the job, but Daxko still has some distance to go to fully meet the evolving needs of a diverse, multi-platform client base. Fortunately, it appears to be on the right track as it rolls out new features. Perhaps the best part of Daxko is the shared community experience. Daxko users are very generous with their help, information and process documentation.

Pros

Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out.

Cons

Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

2.0

Functionality

4.0

March 2018

Good products, Too expensive, Don't Play Well with Others

Operational and Consistency of Use.

Pros

Good membership and program management system. They do well understanding the needs of YMCA's and trying understand how to improve.

Cons

Cost, Rigid and lack of integrations. Daxko has a great package of services but they will charge you A LOT of money for each one. Their contracts are very rigid for the non-profit sector and they do not integrate well with other services. We have been told their back-end API is a mess.

March 2018

Uchenna from Y of Central Maryland

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2018

Intuitive and Reliable

Excellent reports and functionality

Pros

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

Cons

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

November 2017

Kim from YMCA of Harrison County

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

3.0

November 2017

Very positive experience.

Pros

Their customer support is top notch! They are fast and thorough at responding and helping! Literally the best customer service I've found.

Cons

Building a custom report can be challenging. Wish you could modify the software for certain things without huge fees but I understand why there is an expense. Don't like that you can't reuse your gift cards.

March 2016

Josh from Door County YMCA

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

March 2016

Ever-evolving, responsive software with great service!

We've been Daxko customers for nearly 10 years now. While not perfect (then again, what is?), the software platform, customer support and service, and the evolution of the software is second-to-none. As a mid-sized YMCA association with numerous branches, Daxko Operations provides a very robust and versatile membership system that helps to streamline tasks and processes. Further, the thorough custom reporting aspect and stock report library provides a near limitless way to organize data to help enhance our day-to-day jobs. Through the Daxko Community, an extension of Daxko products that allows for an exchange of ideas, suggestions and complaints with other users in a forum-based platform, others can share experiences, troubleshoot for others, but also communicate with Daxko staff to express suggestions or ideas for software improvements. Every interaction that we have had with Daxko Support has been positive, prompt and courteous. They go out of their way to expeditiously find solutions to any problem with strong follow through. Through their Road Map, users can get a good feel on the direction the software is heading, both in the short term but also the long-term. While there are a number of small things we would like tailored for our association that aren't currently possible, they do an amazing job with doing what can be done and providing creative suggestions to accomplish the ends we are looking for. Great product and would definitely recommend to other Ys looking to change software vendors.

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Great for companies that need a membership software.

Overall positive experience. Daxko Operations is easy to navigate and use even for someone who is not computer savvy.

Pros

Daxko routinely updates their software and their Daxko Community Help Center has a vast amount of articles that are also helpful.

Cons

There have been a few instances where reports do not export correctly.

April 2019

Nicholas from Grace Community Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

April 2019

A Competitive Data Organization Software

We at the YMCA use Daxko to check-in members, update their membership information and track retention trends. Overall this software does the job well. I would recommend it and put in the top-running for anyone searching for database software.

Pros

Daxko has many different features that allow users and administrators to access different information about guests, track attendance trends, and provide accurate member/guest retention data.

Cons

Daxko can often be difficult to use, depending on what you're searching for. Sometimes, there are specific actions you must take when using the software that could be made easier with a few simple coding changes.

February 2018

Daniel from YMCA of Metropolitan Fort Worth

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Using Daxko Operations has been a great improvement from our previous member database software.

Pros

Easy to use. Self-paced training is available for new staff to utilize.
Reports that are easy to create.

Cons

There are very few cons to this software.
Program registration would be a great addition to the self-paced essentials training.

February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Daxko is Great!!!

Pros

Ease of use. Ability to navigate easily between features.

Cons

Some of the reporting doesn't work the way I need it to.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Customer support

4.0

Functionality

3.0

August 2018

2.5 years of use

Daxko was overall okay. It provided what was needed, but ease of use was not where it should have been.

Pros

Daxko Operations has been the only software I have known and used daily for the last two and a half years. It seems to be able to do all of the necessary things you would need (i.e. membership, reports, finance, etc), but it took some getting used to to be able to use efficiently.

Cons

The layout of the web page was difficult to navigate. It seemed like certain tasks were hidden under irrelevant tabs. The was difficult to have a efficient work flow when running reports and dealing with finance. It took a long time to figure out where each report was hidden and still have trouble locating certain things on the web page.

March 2016

Michael from Wilkes-Barre Family YMCA

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

Top Notch Operations Software

I have been using Daxko Operations for over a year now, and have found their software to be top notch. While no software is perfect, what is lacking is definitely made up for with their outstanding customer service. With a great community message board that the Daxko staff actively engage with, we are able to get the answers that we need. Daxko is constantly improving their software based on current technological trends as well as input which they value from their customers. This software is easy to use and the reporting system is fantastic. I would recommend this software for any organization looking for an efficient way to manage their membership, child care program or camping programs.