About Daxko Operations

Daxko Operations is a web-based membership management software that provides wellness centers, recreation centers, hotels, fitness resorts and camps to manage critical business operations. Daxko Operations also helps in fund development and financial management by streamlining the workflow and monitoring real-time campaign progress through dashboards that are easy-to-understand. It helps users get a better understanding of their community through real-time reporting and data analytics. Accurate and timely donation notifications from members ensure that the relationship with the donors is protected. Moreover, Daxko Operations is also a primary player in safeguarding the data throughout the marketing process. The platform is 100% PCI-DSS compliant.

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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

34 Reviews of Daxko Operations

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(13)

13

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

March 2018

Uchenna from Y of Central Maryland

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2018

Intuitive and Reliable

Excellent reports and functionality

Pros

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

Cons

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

September 2019

Sam from Olympic Peninsula YMCA

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Member Data, Billing, 3rd party Billing, Childcare/camp and program tracking, Fundraising - 100%

Overall this software does a great job with our Operations, Billing, and Fundraising . What I really love is how it imports directly into our Daxko Accounting software. It is also very logical and easy to figure out as the Daxko Help Center has a lot of self training so users can learn as much or as little as they want.

Pros

Like the Title says, Daxko Operations contains our member data and contact info, does our membership dues and program billing, including corporate and 3rd party billing which you can link to individual members. Tracks our childcare data required for State Licensing, tracks our programs, camps, registrations and payments. We run our Fundraising campaigns out of Daxko Operations as well. My favorite feature is actually the people behind the software - customer service and the engineers as they always help when I need it, they listen to features I need and create them. It's like having our own people but at an affordable monthly rate.

Cons

There are a few things that are not linked that I think should be linked. Some of these I've contacted customer service and they made it happen.

Reasons for Choosing Daxko Operations

I've used other software and this one is great, so although I was not part of the selection, it is what I would have selected as well.

December 2016

Debi from YMCA of the Treasure Coast

Verified Reviewer

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

December 2016

Getting better, but still some distance to go...

Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in terms of functionality and adaptability. Fortunately, Daxko has become very responsive to evolving user needs and has really stepped up its customer service. It can take hours searching for solutions on the user forums, however, Daxko staff are very responsive when you phone or email them. My YMCA association was among the first of the Daxko adopters and I've been here two years. From what I see, it has been an expensive solution that met basic needs, but was slow to adapt. There is now an enhanced effort to improve customer/user interfaces and interoperability in a web and cloud-based environment. It's basic and it does the job, but Daxko still has some distance to go to fully meet the evolving needs of a diverse, multi-platform client base. Fortunately, it appears to be on the right track as it rolls out new features. Perhaps the best part of Daxko is the shared community experience. Daxko users are very generous with their help, information and process documentation.

Pros

Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out.

Cons

Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that.

January 2020

Kathy from YMCA of Dane County, Inc

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Administrative and Functionality

I am an advocate for Daxko in our organization. The support and customer service is wonderful.

Pros

The ease of membership sales and changes. It is great being able to track staff usages through the event log. The recently updated Corporate Membership invoicing was a great update, literally saved me hours of time per month.

Cons

The child care package can be very cumbersome when you need to change an enrollment for a child. When granting permission, sometime is not clear exact what those permission are.

Reasons for Choosing Daxko Operations

The ease of use and the input that we have is customizing some of the functions to meet our organizations needs.

October 2017

Christina from YMCA of Greater St. Petersburg

Verified Reviewer

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

User friendly and gets the job done

Our membership staff love working with Daxko Operations! Everything is fairly easy to navigate in the system and as a result, balances and account information is accurately reported to our members.

Pros

Daxko Operations is an awesome membership/program software that does a fine job with keeping track of accounts and is easily customizable to fit the needs of any non-profit or membership based business. I have been working with Daxko for over 5 years and never had any issues. It runs faster and has less glitches than other membership software I have used in the past at other companies.

Cons

I don't have any complaints about Daxko myself. I do have a co-worker in a different department that wishes members could login and pay their balances online and then that be communicated back to her via email when someone makes a payment. I think Daxko Operations may have a feature like this, but we don't currently use it so I'm not sure exactly how it works.