About Daxko Operations

Daxko Operations is a web-based membership management software that provides wellness centers, recreation centers, hotels, fitness resorts and camps to manage critical business operations. Daxko Operations also helps in fund development and financial management by streamlining the workflow and monitoring real-time campaign progress through dashboards that are easy-to-understand. It helps users get a better understanding of their community through real-time reporting and data analytics. Accurate and timely donation notifications from members ensure that the relationship with the donors is protected. Moreover, Daxko Operations is also a primary player in safeguarding the data throughout the marketing process. The platform is 100% PCI-DSS compliant. Other features inc...
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Daxko Operations Reviews

Overall Rating

4.36

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 52 reviews

User Profile

Uchenna

Verified reviewer

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

March 2018

Intuitive and Reliable

Excellent reports and functionality

Pros

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

Cons

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

Missy

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2022

Overall Review

Pros

Operations is very easy to use and understand. It is pretty straight forward and allows for notes and information to be added to each member.

Cons

We should be able to send an email to all the active members in the system through Operations.When doing invoices, we should be able to mark an invoice so it will not be produced each month but leave on the account.

Reasons for choosing Daxko Operations

User friendliness

Reasons for switching to Daxko Operations

It was not longer supported by the national Y.

Angie

Company size: 11-50 employees

Industry: Recreational Facilities and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

October 2022

Dakota review

It's been fine

Pros

Nice database of members, easy to use. Can find anything you want very easily

Cons

Emails take a full day to send when clicking on the members email to reach them.

Lisa

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

4

October 2022

New upgrade not as easy for users.. I hope it was made easier for your programmers at least.

Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in training new personal. As I have been with this YMCA for over 20 years..and been through a few changesand difference software ,I do like this one best.

Pros

Everything I need to do with an existing member is still there. just takes longer to find

Cons

the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen)

Edwin

Company size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Perfect for our members

I have worked with multiple YMCA associations. This is my first that has used Daxko and I cannot compare the ease of use, functionality, and overall experience between Daxko and the other systems I have used in the past. Daxko wins by a mile.

Pros

This software system is easy to use, both on the point of sale and administrative side as well as allowing members to access their accounts. Functionality is ideal. Comparatively speaking, it is the #1 software system I've used in this industry.

Cons

I would like to see information capturing when we are registering multiple members in the same program so that we are not having to repeat entering the same information.

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