LogicMonitor Software


 

LogicMonitor is a cloud-based network performance monitoring solution that helps businesses monitor on-premise, cloud-based and hybrid data centers, as well as physical devices, from a single platform. LogicMonitor automatically discovers devices connected to the network, captures their information and starts monitoring performance.

LogicMonitor offers tools to break down large data chunks into smaller silos for data monitoring and issue resolution. The dashboard allows users to monitor live performance indicators along with a list of system issues and statuses.

LogicMonitor automatically collects performance data from connected servers, networks and workstations. In-house IT teams can receive alerts via text message, email or voicemail when an issue is found. Users can prioritize issues, configure escalation rules for alerts and schedule downtime according to their service standards. LogicMonitor comes with custom graphs and charts to compare multiple devices on the same graph and view system health indicators in real time.

 

LogicMonitor - Dashboard
 
  • LogicMonitor - Dashboard
    Dashboard
  • LogicMonitor - Manage configuration
    Manage configuration
  • LogicMonitor - Network report
    Network report
Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of LogicMonitor

 

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Software Advice Reviews (1)
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Yatish from XSAT India Services Pvt. Ltd
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software is amazing, very easy to use, you can do cloud monitoring and I love it, I suggest you to go with it

 
 
 
Showing 1-20 of 24

Matthew from Virteva
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Custom monitoring is amazing! You can monitor Veeam backup jobs if you want!

Pros

LogicMonitor's capabilities alone make this the best monitoring software available. The fact that an average person can build a custom datasource to monitor some 3rd party software application is absolutely amazing!

Cons

The fact that it lacks a Dark or Black theme. But I believe that is on their roadmap so...

Source: Capterra
 

Brandon from KGL Tech Services

January 2017

January 2017

LogicMonitor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The product is great and support is great. It really is the whole package. Issues with monitoring and the constant upkeep of monitoring was made easy when we switched over to Logicmonitor.

Source: Capterra
 

Brandon from CMA

December 2016

December 2016

Great product and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using LM for about 4 years now and the product is great. Alerting can be customized to your liking. Text, calls, emails, tickets for any and all issues can be customized.

Source: Capterra
 

Matthew from Virteva
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

LogicMonitor Rules!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The first thing I do when I log into my computer is open LogicMonitor. LogicMonitor helps to make my job easier.

Pros

Reports and the automation that can be built into it.

Cons

The new UI.

Advice to Others

It makes IT monitoring easy and fun!

Source: Capterra
 

Craig from Virteva
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Monitoring Made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable.

Pros

How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours.

Cons

customization is very difficult and reporting could be better.

Advice to Others

I would like to see alerting become more aware, the ability to create an alerting tree and linking devices together would make my job much easier.

Source: Capterra
 

Matthew from Virteva
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

LogicMonitor makes my life easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LogicMonitor is everything we could ever need. It is insane the amount of applications that we ditched when switching over to LogicMonitor simply because of the mass amounts of information it can pull and alert on.

Pros

easy threshold management

Cons

the new GUI

Advice to Others

SNMP, WMI and DCOM are your friend.

Source: Capterra
 

Austin from Long View Systems

December 2016

December 2016

Great Monitoring, easy interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LogicMonitor has an easy to use and understand interface, and does a solid job of monitoring infrastructure. VERY responsive customer support.

Source: Capterra
 

James from RoundTower
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

LogicMonitor Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LogicMonitor is a great monitoring tool - both SNMP and API capability. The Report feature is getting better and we are enjoying this solution.

Pros

Ease of use

Cons

Reporting features are limited.

Source: Capterra
 

Scott from Health Care Logistics
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Great cloud monitoring tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved from Zenoss over to a cloud-based Logic Monitor and could not be happier with our choice. We have had some issues but the support from LM has been great and have worked with use through all of them. We also replaced Pingdom with moving over to Logic Monitor to monitor our websites.

Pros

Cloud based solution that uses internal collectors so you can have several so if one goes down the others will pick up that collector should be monitoring

Cons

Have not found any yet.

Advice to Others

If you are on the fence with switching contact them they will give you a trial so you can test it out to make sure it will work for you. I know we did this and they helped us through the trial every step of the way.

Source: Capterra
 

Jesus "Dan²" from Blackpoint IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Experience with Logic Monitor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

logic monitor is a good detector for failed or going to fail devices. This is very helpful on us engineers so that we can prevent a disaster from happening.

Pros

Accurate and Fast

Cons

Not suitable for new users. Need to familiarize with the reports that are appearing

Source: Capterra
 

Jack from Cogeco Peer 1

December 2016

December 2016

You really can monitor anything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using LogicMonitor for just over 2 years now and are yet to find a device we cannot monitor. LogicMonitor has got to be the best monitoring product on the market. and I've used most of them.

Source: Capterra
 

Trevor from Midwest Bank & Trust
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2016

February 2016

Great Product!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I work for a company that’s split into 10 branch locations. We have only around three IT employees for our company. We decided to look for a networking monitoring program since we are growing quickly and we need a program to provide the health status of our network in a moments notice to find problems, also to help prevent them. We spent a lot of time researching into numerous products, and we decided to go with LogicMonitor. Where there was once darkness, there is now light!

We currently also set up three 48 inch TV’s with chrome OS micro pc’s behind the TV’s for our datacenter. It nicely rotates through all of our monitored devices. Overall it has provided invaluable information to us, is priced competitively, very easily setup, and it does its job well. What more can you ask for in regards to a Network Monitoring solution?

Pros

• Pricing Structure. You pay per device, not per switch port, etc. like other expensive products out there
• It works for a small company, but can easily scale to meet the needs for even a ginormous company.
• Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff)
• We can now receive phone calls, text messages, and e-mails for ANYTHING we want monitored that goes over its defined threshold. If a server or even a SERVICE we monitor goes down at 4am, LogicMonitor let's us know!

Cons

I honestly cannot think of any. Maybe more mobile app features? They have a app, but it's pretty new. But there's not much need for it immediately. It's mostly for NOC purposes, you're not going to monitor all this stuff from a phone typically anyways. But they do have a app.

Source: GetApp
 

Sean from ELEAD CRM
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2016

February 2016

When Cloud Monitoring Makes Sense

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell.

We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three.

When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more.

They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.

Pros

Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive.

I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.

Cons

It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)

Source: GetApp
 

Alan

February 2016

February 2016

Great for DR

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

We started out with simple monitoring using OpenNMS, but that was on-site monitoring. When we decided on a DR datacenter, we needed an external monitoring system that would help us if one of our sites went down. This has actually happened several times and without LogicMonitor, it would have taken hours to bring the site back online. LogicMonitor has also helped in providing insight into our systems, monitoring things like battery voltage and temperature. It's very versatile and I recommend it for any company!

Pros

Able to access from anywhere.
Monitors things you might not have thought about monitoring (like NTP synchronizations).

Cons

Some businesses may not need as many things monitored; will require some dedicated time to tune it for your site.

Source: GetApp
 

Robert from InnovaSystems International, LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2016

February 2016

LogicMonitor is a great choice!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!

Pros

Many of them mentioned above.

Cons

Not many, but the response time for requesting new device/vendor recognition could improve.

Source: GetApp
 

Jonathan from Collection Solutions Software, Inc. CSS IMPACT!
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2016

February 2016

What can I say?

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

What can I say? I have been using LogicMonitor for about a year now, what a year it has been. I am amazed at the things it can do and the time it saves me. I am able to monitor all my hosts and servers down to such a granular level that I can see if a service is started, disk usage and performance,the performance of interfaces, and a lot more. You can even create custom monitors to monitor just about anything on a device. The dashboard can be configured to provide any information at just a glance. In the past year I have seen the program grow and become more robust, yet still remain easy to configure and use. Knowing the issues in my environment before my clients do has been such a plus and saved many service hours. I don't know what more I can say except LogiMonitor is a great product that does what it says and does it simply. I am pleased to be a client of LogicMonitor and look forward to being one for many years to come.

Pros

It works and it works well.

Cons

I really can't think of any.

Source: GetApp
 

Gary from Professional Datasolutions Inc

January 2016

January 2016

Out of the world support and great product!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

You sometimes find a company that has a great product, and you sometimes find a company that has great support. Rarely do you ever find a company that has both. Very simple to setup and use, very easy to maintain, and did I mention the support! Have a question, using the online chat, support is literally 30 seconds away. The community forums are great and Logic Monitor actually listens to the customers and very often implements recommended improvements. Great product, Great company. You will not be disappointed.

Source: Capterra
 

Mike from Loyola University Maryland
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2015

August 2015

Outstanding; Highly Recommended.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Our use case is centered on routers, switches, wlan and other infrastructure hardware components of the service-delivery stack as opposed to servers, applications, etc. Based on LogicMonitor's performance to-date, I would fully expect that we will expand its role.
In selecting LogicMonitor, we heavily weighted factors related to administrative overhead and convenience. On both counts LogicMonitor gets the highest marks:
1)We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components.
2)We no longer spend time sustaining remote access mechanisms that make it cumbersome to view our monitoring data...wherever and whenever that data is needed, a browser is all that is required.
I highly recommend LogicMonitor as a source of powerful and valuable insight that can be leveraged to maximize the ROI of your IT service-delivery stack.

Pros

-Relatively low-effort administration
-Exceptionally convenient
-Extensive "Out-of-Box" definitions supporting a wide range of vendor product families
-Well-thought UI
-Time spent with LogicMonitor is time learning about the status of your IT Operations, not time spent fighting with a balky, uncooperative monitoring application

Cons

-Not every organization is ready, willing and/or able to transition from CAPEX thinking to the OPEX-centered SaaS world.
-Works best for locations with multiple Internet connections, since loss of Internet connectivity prevents the uploading of collected data to LogicMonitor's cloud processing: there is no local UI.
-Not suitable if your use case demands absolute (immediate ms-by-ms) real-time visibility: there is some latency involved in transmitting collected data to the cloud for processing and presentation.

Source: GetApp
 

Gary from Professional Datasolutions, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2014

September 2014

Best support from any tech company on earth.

Product Quality

Product Quality
Quality

You can have a great product but if your customer support is crappy it is not worth the money. I am happy to say the Logic Monitor has the best support of any company I have ever worked with in my 25+ years in the industry. Does not hurt that their product is awesome either.

Pros

Ease of use.
Very reasonable cost.
Feature rich.
Reliable.
Best support on the planet.
Listens to the customer base.

Cons

I hesitate to put anything here because for every "CON" I have found, I simply tell them and they do their best to make it right.

Source: GetApp
 

James from Atlantic Metro Communications
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2014

August 2014

Excellent tool

Product Quality

Product Quality
Quality

LogicMonitor as a product has been very instrumental in improvements in our operations team and has ultimately resulted in considerably better service.

LogicMonitor as a company has been a delight to work with. They are excellent at innovation in their sector and are paving the way to finely tuned and monitored IT infrastructure for their customers.

Pros

Low maintenance approach to monitoring
Reliable and secure service
Easy to use
Based on best practices
Very open to advancement of their product by collaborating to make additional datasources available
Great support

Cons

Limited mobile-device capabilities

Source: GetApp
 
 
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