Timely Software


 

Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers.

Users can run their appointment schedules from anywhere, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking.

Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features.

This product also offers automated SMS and email reminders, and securely stores customer data including personal details, booking, emails, sales and other notes.

Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, ZVend and MYOB. 

 

Timely - Booking calendar and sidebar
 
  • Timely - Booking calendar and sidebar
    Booking calendar and sidebar
  • Timely - Reports
    Reports
  • Timely - SMS reminders
    SMS reminders
  • Timely - Mobile calendar
    Mobile calendar
  • Timely - Location selection
    Location selection
Supported Operating System(s):
Web browser (OS agnostic)

502 Reviews of Timely

 

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Software Advice Reviews (4)
More Reviews (498)

Showing 1-4 of 4

Van Tint from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very Productive and Easy Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was great, very easy to use. With all differing time recording apps and services I have tried. This definitely is the best so far!

Cons

I don't know if it there is any, but I don't see a support number if I need any help. I don't have any problem at the moment, but when I do it would be helpful if I could call support.

 
 

Ashley from Thriveworks
Specialty: Medical clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very easy to add users and information. easy to add booking buttons to websites. user friendly for both users and buttons looking to scheduling online appointments.

Cons

cannot call support, cannot have different time zones for different calendars, no app for android, have to pay extra for text alerts for new appointments

 
 

Matt from Thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very simple to use and full of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and full of features. Good visual design and good price overall. Compared to similar products, it's a steal.

Cons

Could use a few tweaks to make things even more customizable for our business. Also, being in a different time zone can be a small inconvenience.

 
 

Michael from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

A great tool for a growing business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You can't go wrong with Timely. It does exactly what you need it to do. The features are great, too. I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device. This is appointment booking made easy. You don't have to be a tech-person to use it either. If you're just getting started, or you've been in business for year, Timely can streamline your reception costs and help you stay organized and efficient. If your business works on appointments, you need Timely.

Pros

Mobile access.
Clean and organized calendar.
Easy appointment setups.

 
 
 
Showing 1-20 of 498

Simon from Dr Eric Toni

July 2017

July 2017

Completely streamlined our booking and stock management systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use cloud based booking system that has allowed us to integrate online diary with 2 way text and email notification, stock control and invoice/ billing system. We can now book in clients using mobile devise when we are not in the clinic.

Cons

Very little to complain about, it's little bit clunky when used on Android phones or tablets. Could do with an Android app like the Timely Apple app.

Source: Capterra
 

Sally from Skin Essence Beauty Therapy

July 2017

July 2017

Quick, easy & inexpensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it does everything I need it to do but isn't ridiculously over priced. I also like that you can open the program anywhere, anytime just using an internet connection.

Cons

I would like if in the stock reports I was able to separate professional and retail stock so I could get a more accurate idea of stock on hand.

Source: Capterra
 

Maddie from Mount Skin & Body

July 2017

July 2017

A logical and straightforward system with all the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple and logical. Easy to look at screens. Everyone picked it up very quickly and had no initial resentment

Cons

It runs slow on our browser. Hard to see the past invoices of clients. I open them in separate tabs to see exactly what they brought

Source: Capterra
 

Jenny from Nail Haus
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use system, lots of great features and functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

my whole business is dependent on this software for booking.

Pros

The fact that you can log into it from anywhere as long as you have internet, fairly easy to use as long as you put some time and effort in to discovering what the features are.

Cons

Every now and then we experience glitches in the system etc. unable to log in, screen doesnt show up.

Source: Capterra
 

Kim from Body Audit

July 2017

July 2017

Helpful staff with any issues i can not resolve myself

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Online bookings with an option to pay at the time of booking and easy to use. Can fix or sort most problems I come across myself with their online documents.

Cons

I have to change it to suit my business as it is just suited mainly for hairdressers/beauty therapy clients.

Source: Capterra
 

Charmaine from Nya Beauty
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Timely has changed my life. I now dont have to do the admin myself. Not enough room here to rave!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timely has changed my life. I had a girl doing reception, returning messages and confirmations texts. Timely took this role over almost 100%. The fact that people can buy gift vouchers online has given me more free time that I'm not waiting for people to turn up to purchase in person!!! Love love love

Pros

Online booking system and the online gift vouchers. The automatic confirmation texts have saved me so much time!!!!

Cons

Don't have an outgoing spending function that isn't a 3rd parry and that I can't do discounts on value gift vouchers.

Source: Capterra
 

Denis from my Psychic Grace

July 2017

July 2017

Gettimely is nice software, easy to implement but lacks a few features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple booking interface for the customer. Easy to implement for the web developer. Relatively easy to use for the admin. Lots of useful help documentation.

Cons

Does not support the following online marketing features
#Google Adwords Conversions code
# a discount code which can be sent to bulk prospective customers

Source: Capterra
 

Vicky from Cosmedica Beauty

June 2017

June 2017

I tried various appointment systems and then I found Timely and I've never looked back.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, can use on iPad, iPhone and android. Excellent for me to keep track of monthly sales and products. Able to easily print off daily reports for accounts. DNA rate dropped with text reminders. Excellent customer support and value for money.

Cons

I'd like to be able to keep client records on the system and to hopefully go paperless in time but I appreciate this would probably increase the monthly fee

Source: Capterra
 

Andrew from Venture Cafe Foundation

June 2017

June 2017

Timely has been critical for running our Office Hour program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Timely has been critical for running our Office Hour program. Makes bookings simple to setup.

Cons

A small thing but Google two way sync does not work 100% of the time. That can lead to double bookings. I would like to see a email notification if it goes down for a user as well as it block all bookings.

Source: Capterra
 

Jacci from Russo Professional Hairdressers
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best thing I ever did!! I haven't looked back Thanks Timely. Just love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Texting reminders to clients and also the complete data base with contact details

Pros

Gives me a complete data base of all of my clients and also the txt reminders, they have saved me sooooo much time. Very Timely!!!!

Source: Capterra
 

Annie from Annie Blair Remedial Massage

June 2017

June 2017

I love how easy it is to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy for booking appointments. I really like the automatic text reminders for upcoming appointments. It definitely decreases no shows.

Cons

I just wish that it had the capability to record client notes, that would make it an all in one program.

Source: Capterra
 

Jocelyn from JM Music and Speech & Drama
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great experience with Get Timely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, many features included and it is affordable for my small business

Pros

It is easy to use, affordable and the free mini website has been wonderful. The calendar is incredibly simple to use while doing all the tough work for you.

Source: Capterra
 

Sophie from Spoil Yourself Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great prices for a great software

Pros

How simple it is to use. That i receive emails when clients have booked. The reports are easy to read and show plenty of information

Cons

I would like some more features, like loyalty programs, a few more reports, For clients to see their appointments when they log into timely so they don't need to call us and check what time is it. I know it is in their first email but many clients delete this. It also sometimes won't let us delete treatments in the editing area.

It would be cool to have a customized pop up botton that could pop up near the end of sale ie. have they got their waxing gloves, to remind us to. tell about the promotion we have.

Source: Capterra
 

Caterina from La Vie medispa
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I manage a beauty salon and Timely is the best system I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love this software and there is nothing that I would change.

Pros

I like it because it's super easy and I love the fact that I can link it to other systems like Xero or MailChimp

Source: Capterra
 

Corina from Angelo Bridal
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Timely has changed the efficiency of my business completely and now I am more organised than ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i couldn't fault the software as I have always enjoyed using it and never had any issues or needed to contact customer support.

Pros

i love that the software provides additional features to customise it to your business needs and they are all very easy to use.

Source: Capterra
 

Carla from Carla Lawson Hair Extensions

June 2017

June 2017

Simply brilliant and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greater company organisiation

Pros

Easy to navigate and very user friendly. In addition it is a very low cost software to run. Cloud based means I can access it from anywhere

Cons

I would like the ability to be able to upload documents to a customers file i.e. consultation forms. Signed consultation and order forms I have to keep on a separate system or paper based.

Source: Capterra
 

Lanka from Templemancounselling

June 2017

June 2017

Easy to use, and does pretty much everything I need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple layout, ease of use on pc and mobile so I can invoice and schedule wherever I am. Good customer service.

Cons

I would like a 'write off' invoice option, and I would like prefer phone support over email support but otherwise i have no complaints.

Source: Capterra
 

nikki from Medicine Bowl
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Easy to use value for money excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has Increased sales and new business. More time created. More efficiency and more productive money making time for the business. Organization increased.

Pros

Its very easy to use the clients find the process straight forward and actually enjoy using it. It has also encouraged clients to book ahead to get their preferred slots and if they are diary lead it means less phone calls and admin for me to deal with. As a one man band this is the first priority for me.

Cons

Inability for clients to cancel appointments online which leads to them contacting me and creating more work for me. I'd lie them to be self sufficient to cut down my admin time.

Source: Capterra
 

Gemma from Gem PT and Massage

June 2017

June 2017

Great booking tool for weekly clients that links from computer to phone to have it everywhere you go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having the app on my phone and how easy it is to use. The security and knowledge that it is going to work everytime i turn it on

Cons

No option for a minimalist use of the software within the price as i am not using any of the features

Source: Capterra
 

Sara from Powered by Life
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Makes my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

booking and invoicing is what Timely does and it's exactly what my busy two businesses and my life need without multiple applications and programs. Thankyou!

Cons

Not so much something, in particular, I don't like but further feature development would be handy. how clients pay, choices and being able to see a monthly cash flow report (maybe it already does?) I wouldn't mind a face to face contact that can help me set up and make sure I understand the program for my specific purpose.

Source: Capterra