HotSchedules Software


 

HotSchedules provides mobile, cloud-based technology for the restaurant, retail and hospitality industries. This vendor delivers a suite of workforce, back office, and scheduling solutions designed to automate operational challenges.  

HotSchedules' labor management apps give employees, managers and owners the tools to efficiently and proactively manage the schedule and reduce labor costs by as much as two percent.

With advanced reporting and forecasting capabilities, the HotSchedules scheduling solution is best suited to restaurants who are moving away from manual scheduling methods and want to ensure leadership can analyze shifts and monitor labor budgets.

HotSchedules also includes social recruiting, e-learning, comprehensive labor management, business intelligence (BI), inventory, print and digital logbooks and various applications built on their self-publishing API platform.

HotSchedules serves more than 2 million users in over 150,000 locations across 26 countries.

 

HotSchedules - Forecasting
 
  • HotSchedules - Forecasting
    Forecasting
  • HotSchedules - New scheduler
    New scheduler
  • HotSchedules - Schedule warnings
    Schedule warnings
  • HotSchedules - Schedule w/additional info
    Schedule w/additional info
  • HotSchedules - Certifications
    Certifications
  • HotSchedules - Approve swap
    Approve swap
Supported Operating System(s):
Web browser (OS agnostic)

109 Reviews of HotSchedules

 

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Software Advice Reviews (23)
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Showing 1-20 of 23

Kikombeeusizuri from BJs Brewhouse
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Hotschedules

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Using hotschedules really helps restaurant employees easily access their schedules.

Pros

As a server you can easily pick up an available shift that someone else can't work, and also release/post a shift that you cannot work in order for someone else to grab it.

Cons

Sometimes it is difficult knowing where to go in order to find out certain information, such as if somone sends out a message for all employees to see, but for some reason I won't be able to locate where to see the message.

 
 

John from El Super
Specialty: Retail
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2017

February 2017

Perfect for the restaurant world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

What I enjoy about hot schedules is two fold. One as a training manager I can easily set this up with the schoox LMS. So any new employee added to hot schedules automatically gets assigned their courses within schoox. This makes it easier for restaurant managers to train their staff without any support from training furthermore, it allows them to personally control their schedules without needing to worry about how training/restaurant will communicate with one another.

Outside of the learning component, hot schedules are easy to use and it offers a color coded scheduler designed to easily help you manager your daily or weekly schedules.

Pros

ease to use
almost functions like an HRMS

Cons

has a steep learning curve

Advice to Others

review your needs before you buy

 
 

Emilee from Champion Window
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Awesome Scheduling Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

HotSchedules will change the culture of your restaurant, it really is one of the best software programs I've ever used. Employees can make requests to work or take off, release, swap, or pick up shifts, and send messages. The app is very easy to use and for anyone who doesn't have a smartphone the website is great or a manager can quickly print anyone's schedule. Everything is super customizable for manager's writing the schedule and for employees. Invest in this program, it's great.

 
 

Nayelie from The Standard, High Line
Specialty: Food / Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

The Standard, High Line

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I enjoy using HotSchedules, it just constantly lags and takes its time (I'm assuming because we have so many employees), but overall it's helpful in communicating with staff.

Pros

Updates info quickly
Notifies you of activity while you were away
All reports you can run

Cons

It's slow and lags
Cannot copy a schedule from one week to the next
Cannot attach a file to messages

Advice to Others

Remove employees immediately after terminated to avoid delays in overall program

 
 

Amanda from Outback Steakhouse
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

My review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall a good app but it shouldn't be $3 to purchase it should be free or like a dollar

 
 

Diana from Outback Steakhouse
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Very good

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

This site is very easy to use. It's simple to understand when you are working how you can request off. I would recommend this site to anyone that uses a scheduling site

 
 

Sarah from Outback Steakhouse
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

HotSchedules App

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I haven't had any negative experiences, and it is very convenient and easy to use.

 
 

Suzy from juvia
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Hotschedules in Miami Beach!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We implemented hot schedules about 1 year ago into our restaurant group. We have 3 outlets in Miami Beach and really needed a scheduling solution. Hot schedules is great, as it syncs with multiple operating systems and is very user-friendly for both management and staff.

Pros

My favorite feature is the vacation request and availability block option. We have a lot of students who work for us whose schedule we need to work around. This option makes scheduling around these constraints easy. Their platform is basic which leads to functionality and usefulness.

Cons

The only con is that they have not yet built out an HR system. Synching hot schedules with these platforms can be annoying, I hope they develop solutions for this soon!

Advice to Others

I would advise to strongly consider HS. My only advice would be to see if it could sync with your other current platforms so you can get maximum usability!

 
 

Joseph from Outback Steakhouse Inc.
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Hotschedules helps you steer your labor and productivity to moneytown!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Hot-schedules has so many features it's a little daunting at first. But their projection software, integration with the restaurant's software is amazing. Hot-schedules will help you write a schedule that optimizes when you need you need your people on, and when you can get them out of there.

Pros

-Easy shift scheduling
-Clear availability scheduling
-Great messaging system

Cons

-Cost is a little high, but you really do get what you pay for.

Advice to Others

If you are trying to save money on labor, let hot-schedules do the work for you. It will show you when your busiest times are and will help you predict upcoming trends to stay ahead of the curve.

 
 

Nichole from Tavern 101
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Make your job easier

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I have used this product as both an employer and employee. I work in the food service industry and I can't tell you how time-consuming scheduling can be. Hotschedules allows my employees to request time off, swap shifts, release shifts, and receive mandatory messages all online or from their phones. This saves everyone time and cuts out the possibility of requests being forgotten.

Pros

As an employee, it's great to have my schedule sent to me weekly on my phone. If I am out of town, I don't need to
Make any extra stops or phone calls to find out when I am working next. I can also request time off online months in advance and my employer can approve it- making reservations and guaranteed time off more convenient.

Cons

to download the app for your phone it costs a small sum of money and some people don't like that. However, this really isn't an issue because you can still access the schedule from anywhere online-so it really isn't a con at all.

 
 

Rebecca from The Standard, High Line
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Hotschedules

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall HotSchedules is a great value application with even better customer service. While there are some hiccups while using the site, on average it is reliable. I recommend for any size business!

Pros

Customer Service
Integration with TimePro
Reports
Graphs

Cons

New Scheduler
Sometimes unreliable/site issues

Advice to Others

Be sure to develop a good relationship with your account rep. This will ensure your issues/concerns are actually heard and resolved.

 
 

Adrienne from Taverna Banfi
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

HotSchedules Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I think HotSchedules is great. In high school, I worked for an independent, family owned restaurant where scheduling was a complete nightmare. We had one physical copy that was frequently not posted until the DAY before the period started, making frustrating for employees to not only show up for their allotted shifts but anticipate scheduled time off and conflicts. This made the work environment extremely difficult and this was reflected in our service and customer satisfaction. Having HotSchedules at the restaurant in which I work now is a complete game-changer. I can see when I need to work, who I work with, and who needs shifts picked up AT LEAST a week in advance, and I can make the most out of my work experience. It is amazing that I don't have to check a physical schedule once -- I just log in from wherever I am!

Advice to Others

USE IT!

 
 

Rene from Standard Highline
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Hotschedules for the Food & Bev industry is a match made in managerial heaven

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using Hotschedules at my place of work for almost 2 years now. It has helped organize myself and the staff very nicely. Everyone enjoys it especially the staff since that is their major form of communication and with a staff of over 50, it certainly helps!

Pros

easy template, posting is super easy now with the new system.

Cons

Placing shifts as 'house shifts' at the bottom is a little confusing. It goes to the left so you're never sure which day it is meant for. They should just line up under the days of the week.

 
 

Monique from Ginger Monkey
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great Product .. Still Learning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been slowly implementing Hotschedules to our staff over the past two weeks. In learning the back end ( as managers), posting our first schedule(S), and overall use , we have not had many problems. We are really excited about the management logbook and have not even had the chance to delve into the features yet but in quick snippet videos, it seems to have everything we need to stay in close communication with each other and "organized" which is essential. We are also very excited to dive into the analytics that are offered in costs, forecasts, etc.

Pros

Easy to use APP on iPhone and Android!
Multiple back end features
Managers Logbook!
Great REPORTING capabilities!

Cons

Setting up the templates per schedule took a little more time that I would have liked, however the ease of use after the templates were made to copy and paste schedules is pretty great.
A bit pricier than we would have liked to have spent, however I do believe in the long run we will be saving money overall.

 
 

Chris from Princeton Information
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My company (national restaurant chain) switched from an old homemade Excel schedule system to HotSchedules. What a difference it made! We were able to adjust schedules on the fly - which is a huge time saver in the restaurant industry. No more signing off on approvals since a manager could instantly approve changes after reviewing overtime hours. It also has built in analytics to calculate labor costs and efficiently determine where to spend labor dollars.

Pros

Ease of use, web and mobile app interfaces, updated frequently

Cons

Not enough customization on layouts

Advice to Others

I would highly recommend this product for restaurant and hospitality companies.

 
 

Stephen from Affinity Integrated Solutions Inc. and TGI Friday's
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Basic

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

For the sake of accessibility in making schedules and sending them out it is pretty good.

Pros

The fact that it will send schedules and changes directly to your email

Cons

It does not send messages created in the mail center to your linked email box. You have to sign in to the program to read anything sent within the message center when it could just easily be displayed in your linked email account.

 
 

Forbes from Michael Forbes Grille
Specialty: Food & Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

terrible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

really like the scheduling software so we signed up for the inventory...big mistake....this just does not work and i am shocked they are still selling it.....so many bugs they do not know how to fix it...complete waste of money and time..

Pros

none

Cons

it is not a working product

Advice to Others

do not waste your time and money

 
 

Matthew from Hooters
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2016

October 2016

Hot schedules systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I currently work for a resturants and hot schedules just simplifies all of the old hassles of paper scheduling and switching shifts. One has access to contact information of its employees, and informs you have anyone who is willing to make a swap of a shift. It simply eliminates the hassle of paper scheduling.

 
 

Lisa from UCBC
Specialty: Food / Beverage

August 2016

August 2016

Lacking key elements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The ability for employees to swap shifts easily. The mobile app makes it accessible for employees.

Likes Least

Any "time off" hours such as vacation get calculated into actual hours worked so overtime starts calculating before it should. So when you run reports for payroll and the person doing payroll does not realize this, you will end up paying overtime to employees who have not worked a 40 hour week. According to customer service, there is no way to fix this. Reports are not intuitive.

Recommendations

Find a system that has some basic knowledge of fundamental timekeeping and payroll.

 
 

Chris from Carolina Ale House
Specialty: Hospitality / Travel

April 2015

April 2015

A great system for keeping track of staffing requirements.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

A great system for keeping track of staffing requirements.

Likes Best

Simple, easy-to-use format that's user-friendly for managers and employees alike.

Likes Least

Needs buy-in and support by entire staff to keep everyone engaged.

Recommendations

Is the system adaptable to your particular organization's needs?

 
 
 
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