Scheduling Software

Finding software can be overwhelming. We've helped dozens of businesses find scheduling software to create, update and rearrange employee and customer schedules.

Showing 1-20 of 117 products

Wrike

Wrike is a cloud-based scheduling platform for teams of 20+ and is suitable for both large enterprises and SMBs. It comes with Gantt charts, calendars, a workload view for resource management, custom dashboards and real-time updates.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users... Read more

Platforms: MacWinLinux
Deployments: Cloud
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AppointmentPlus

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites and calendar management. Users can create and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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7shifts

7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from... Read more

Platforms: MacWinLinux
Deployments: Cloud
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TSheets FrontRunners 2020

TSheets is a cloud-based time tracking solution that helps owners and managers keep track of employees in real-time from their web or mobile applications. It provides mobile time tracking for employees who either work remotely or change... Read more

Platforms: MacWinLinux
Deployments: Cloud
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HoneyBook FrontRunners 2020

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, book... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Acuity Scheduling FrontRunners 2020

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Demodesk

Demodesk is a cloud-based software for sales and customer success teams that provides a seamless booking experience and automates scheduling. Key features include personal and team scheduling pages, meeting management, online booking,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ServiceLedger

ServiceLedger is an on-premise service management solution that allows users to automate the process of scheduling and dispatching service delivery for customers. It serves clients in HVAC, plumbing, electrical, security and equipment... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Synchroteam

Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industries that include cleaning services, construction, electrical and HVAC. Synchroteam features... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Branch

Branch is a cloud-based employee time and productivity tracking solution designed for businesses managing multiple employee shifts. It offers the ability to track hourly work, view schedules, plan shifts, assign tasks and communicate... Read more

Platforms: MacWinLinux
Deployments: Cloud
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vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to drive more... Read more

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Deployments: Cloud
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FieldPulse FrontRunners 2020

FieldPulse is a cloud-based solution that helps businesses manage job scheduling, dispatching and communication with teams in the field. Key features include billing, routing, work order management and remote access. Designed for... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Opsgenie

Opsgenie is a cloud-based ITSM solution that helps developers and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling... Read more

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Deployments: Cloud
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Resource Guru

Resource Guru is a cloud-based resource scheduling application is suitable for organizations of all sizes. Resource Guru enables booking and rescheduling through the calendar feature and a drag-and-drop scheduling tool. The Availability... Read more

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Deployments: Cloud
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EngageBay FrontRunners 2020

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing... Read more

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Deployments: Cloud
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Deputy

Deputy is a cloud-based human resource management (HRM) solution that caters to businesses of all sizes across various industry verticals and provides them employee management and scheduling functionalities. Deputy's rostering application... Read more

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Deployments: Cloud
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AI Field Management FrontRunners 2020

AI Field Management allows organizations to manage their entire business from end-to-end with just one platform, with tools for managing workers, contractors, customers, jobs, and assets by geography and time. With AI-FM, businesses... Read more

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Pike13

Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Joan FrontRunners 2020

Joan is a room scheduling and booking solution that helps businesses of all sizes find and reserve available meeting rooms and work desks according to individual requirements. The room grid functionality allows users to view multiple... Read more

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Deployments: CloudOn premise
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Buyers guide


Last Updated: October 27, 2020

Henry Kissinger once famously remarked, “There cannot be a crisis today, my schedule is already full.” Things might have been different, however, if he'd had access to scheduling software.

Organizations have traditionally used paper or spreadsheets to manage their schedules. But as companies grow, it becomes essential for them to use more effective means to manage and utilize time and resources.

That’s where scheduling software can help: Scheduling tools enable business owners to automate the process of scheduling in compliance with the company’s rules and standards.

This guide can help potential buyers find the best solution for their needs. Here’s what we’ll cover:

What Is Scheduling Software?
Common Functionality of Scheduling Software
Benefits of Scheduling Software
What Type of Buyer Are You?
Market Trends to Understand

What Is Scheduling Software? 

Scheduling software helps individuals and businesses across all industries operate more efficiently by enabling them to manage and track their own and employees' time create and maintain employee schedules, assign workers to shifts or jobs and track everything in real time. 

These applications also help with:

  • Customer service delivery
  • Managing appointments
  • Scheduling resources or inventory
  • Tracking employee attendance
  • Managing dispatch schedules for field service workers

Common Functionality of Scheduling Software

Most scheduling software solutions come with some or all of the following capabilities or applications:

Workforce/shift scheduling Allows business owners to manage employee work hours by tracking their calendars in real time. It allows managers to perform skills-based job allocation for employees across multiple locations and enables employees to volunteer for open shifts or swap their shifts with coworkers.
Real-time automated scheduling The software can instantly confirm or deny an allocation when a new booking request is made, based on availability. It can also manage a waiting list of allocations that can be substituted if an existing booking is cancelled or rescheduled.
Calendar management Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., iCal or Google Calendar).
Automatic reminders Allows users to send reminders to employees or customers about upcoming appointments via email notifications or SMS text messaging.
Resource scheduling Apart from scheduling the right person to the right job, the software enables customers to schedule meeting rooms. It also enables equipment scheduling.
Time-clock management Allows business owners to effectively manage employee work hours by tracking their check-ins or check-outs. The software helps to manage employee attendance and keep track of their paid time off (PTO) days. Some solutions also allow integration with third-party payroll processing or HR software.
Field service management Enables managers to track and manage the activities of their field service employees and resources, such as managing dispatch schedules, optimizing vehicle routes, initiating service orders and mapping service orders to the nearest available worker.

Benefits of Scheduling Software

Businesses can realize multiple benefits as a result of adopting scheduling software, including:

Improved staff efficiency. Service professionals often find it challenging to manage customer work orders during peak hours. Without the right software in place, they can risk double-booking service orders. Scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm service orders with customers.

Centralized information. Organizations where the workforce is spread across multiple locations often have problems with communicating job schedules to employees. Scheduling software centralizes data at a single location and updates it in real-time so everyone can view accurate information, and can send automated alerts in case of schedule overlap.

Increased accountability and visibility. Scheduling software helps promote transparency by automatically generating optimized schedules. The software also promotes accountability by letting employees select their own shifts, when possible.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Small and midsize businesses. These businesses typically operate as establishments with up to 70-80 employees and focus on specific operational areas. Such companies might consider a "best-of-breed" system that specializes in a particular area as per their business need.

For example, a small salon or a dental clinic that primarily manages appointments should look for a solution that offers online booking, automated scheduling and calendar management. Similarly, a midsize organization that engages in manufacturing should buy a solution that offers shift management, resource scheduling and time-clock management.

Large enterprises. Big companies typically operate in multiple operational areas with employees based at different locations. For such businesses, schedule automation is key. These businesses may want to consider a solution that is a modular suite, allowing them to pick and choose modules according to business requirements.

For example, a cash management firm would require fleet management or field service management to track and optimize vehicle routing. They would also require a shift management module to automate the process of assigning the right person to the right service schedule, a time-clock module to track staff attendance or location and automatic reminders so employees don’t miss their shifts.

Market Trends to Understand

Customer service automation. Companies today strive to retain customers to maintain their cash flow, making customer service effectiveness a key metric. Integrated customer service management becomes even more difficult for organizations that have a sizable field service workforce. Scheduling software can help by providing alerts to customers about when their service is scheduled and providing them with details about the service professional visiting their home to enhance the customer experience.

Web-based solutions. More and more companies are adopting software that is hosted online (as opposed to on the company's own local servers), and is accessed via web browser. Such solutions are referred to as web-based, cloud-based, online or Software-as-a-Service (SaaS). Online scheduling software is especially popular among businesses whose employees are in disparate locations; online scheduling affords easy access to remote users, since all that's required for access is an internet connection.

FrontRunners

Your Guide to Top Scheduling Software, August 2020

Software Advice uses reviews from real software users to highlight the top-rated Scheduling Software products in North America.

Learn how products are chosen

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“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: