Scheduling Software

Finding software can be overwhelming. We've helped dozens of businesses find scheduling software to create, update and rearrange employee and customer schedules.

Showing 1-20 of 214 products

Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a d... Read more

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7shifts

7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests f... Read more

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When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work le... Read more

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Wix

Wix is a cloud-based landing page solution that helps users create and manage websites. The solution provides multiple templates with video backgrounds, fonts and animation. It allows users to customize the website with their own ... Read more

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HoneyBook FrontRunners 2021

HoneyBook is a cloud-based customer relationship management (CRM) solution designed for small businesses. The solution helps users manage business processes from inquiry through to invoicing. HoneyBook lets users manage projects, ... Read more

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AppointmentPlus

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for p... Read more

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Wrike

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f... Read more

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Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a vari... Read more

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Acuity Scheduling FrontRunners 2021

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual pr... Read more

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Synchroteam

Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industry that includes cleaning services, construction, electrical and HVAC. Synchroteam fe... Read more

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TimeTap

TimeTap is a cloud-based appointment scheduling solution that caters to small and midsize businesses across various industries such as consulting, counselling, health care, financial services and more. Key features include recurri... Read more

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RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of th... Read more

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FM:Systems

FM:Systems provides workplace management technology that enables Facility and Real Estate teams to identify, plan, and deliver the ideal workplace for every employee. Their web-based Integrated Workplace Management System (IWMS) p... Read more

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Branch

Branch is a cloud-based employee time and productivity tracking solution designed for businesses managing multiple employee shifts. It offers the ability to track hourly work, view schedules, plan shifts, assign tasks and communic... Read more

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Ganttic

Ganttic is a cloud-based project management system built for enterprise-­level planning. It is a visual resource planning tool for project portfolio management. Key features include resource management, project planning, time ... Read more

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vcita

vcita is a cloud-based customer relationship management (CRM) solution for small businesses. Entrepreneurs and business owners can manage their client engagements from any device from anywhere. It enables organizations to dri... Read more

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Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client ... Read more

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OpsGenie

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for ... Read more

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Upper Hand

Upper Hand is a club management suite designed to help sports and fitness studios streamline front/back-office operations including registrations, staff scheduling and event management. The centralized platform allows users to cre... Read more

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WellnessLiving

WellnessLiving is a cloud-based business management solution for wellness studios of all sizes. The key features of the solution include online booking, payments, class scheduling and marketing management. WellnessLiving feat... Read more

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Buyers guide

Henry Kissinger once famously remarked, “There cannot be a crisis today, my schedule is already full.” Things might have been different, however, if he'd had access to scheduling software.

Organizations have traditionally used paper or spreadsheets to manage their schedules. But as companies grow, it becomes essential for them to use more effective means to manage and utilize time and resources.

That’s where a scheduling tool can help: Scheduling tools enable business owners to automate the scheduling process in compliance with the company’s rules and standards.

This guide can help potential buyers find the best solution for their needs.

Here’s what we’ll cover:

What Is Scheduling Software?
Common features of scheduling software
What Type of Buyer Are You?
Benefits of Scheduling Software
Market Trends to Understand

What Is Scheduling Software?

Scheduling software helps individuals and businesses across all industries operate more efficiently by enabling them to manage and track their own and employees' time, create and maintain employee schedules, assign workers to shifts or jobs and track everything in real-time.

These applications also help with:

  • Client service delivery
  • Managing and scheduling appointments
  • Scheduling resources or inventory
  • Tracking employee attendance
  • Managing dispatch schedules for field service workers
Members tab in Robin Powered Software

Managing members in Robin Powered Software (Source)

Common features of scheduling software

Most scheduling software solutions come with some or all of the following capabilities or applications:

Workforce/shift scheduling Allows business owners to manage employee schedules and time by tracking their calendars in real-time. It allows managers to perform skills-based job scheduling for employees across multiple locations and enables employees to volunteer for open shifts or swap their shifts with coworkers.
Real-time automated scheduling The software can instantly confirm or deny an allocation when a new booking request is made, based on availability. It can also manage a waiting list of allocations that can be substituted if an existing booking is canceled or rescheduled.
Calendar management The tool can be used for meeting and appointment scheduling and sharing them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., iCal or Google Calendar).
Automatic appointment reminders Allows users to send reminders to employees or customers about an upcoming appointment via email notifications or SMS text messaging.
Resource scheduling Apart from scheduling the right person for the right job, the software enables customers to schedule meeting rooms. It also enables equipment scheduling.
Time-clock management Allows business owners to effectively manage employee work hours by tracking their check-ins or check-outs. The software helps to manage employee attendance and keep track of their paid time off (PTO) days. Some solutions also allow integration with third-party payroll processing or HR software.
Field service management Enables managers to track and manage the activities of their field service employees and resources, such as managing dispatch schedules, optimizing vehicle routes, initiating service orders, and mapping service orders to the nearest available worker.

What Type of Buyer Are You?

Choosing the right scheduling software depends on the size of the business. Consider the following buyer types:

  • Small and midsize businesses. These businesses typically operate as establishments with up to 70-80 employees and focus on specific operational areas. Such companies might consider a "best-of-breed" system that specializes in the particular area of their business need.

    For example, a salon or a dental clinic that relies on appointment booking for footfall should look for appointment scheduling software or online booking software that supports online appointment scheduling and recurring appointments. Similarly, a midsize manufacturing organization should buy a solution that offers shift management, resource scheduling, and time-clock management.

  • Large enterprises. Big companies typically operate in multiple operational areas with employees based at different locations. For such businesses, work schedule automation is key. These businesses may want to consider a solution that is a modular suite, allowing them to pick and choose modules according to business requirements.

    For example, a cash management firm would require fleet management or field service management to track and optimize vehicle routing. They would also require a shift management module to automate the process of assigning the right person to the right service schedule, a time-clock module to track staff attendance or location, and automated reminders so employees don’t miss their shifts.

Benefits of Scheduling Software

Businesses can realize multiple benefits as a result of adopting a scheduling solution, including:

  • Improved staff efficiency. Service professionals often find it challenging to manage client work orders during peak hours. Without the right software in place, they can risk double-booking service orders. Scheduling software enables easy scheduling, single-touch rescheduling, and the ability to confirm service orders with customers.
  • Centralized information. Organizations where the workforce is spread across multiple locations often have problems with communicating job schedules to employees. Scheduling software centralizes data at a single location and updates it in real-time so everyone can view accurate information, and can send automated alerts in case of schedule overlap.
  • Increased accountability and visibility. Scheduling software helps promote transparency by automatically generating optimized schedules. The software also promotes accountability by letting employees select their own shifts, when possible.

Market Trends to Understand

Here are some scheduling software market trends that will help you learn more about the evolution of this tool.

  • Customer service automation. Companies today strive to retain customers to maintain their cash flow, making customer service effectiveness a key metric. Integrated customer service management becomes even more difficult for organizations that have a sizable field service workforce. A scheduling app can help by providing alerts to customers about when their service is scheduled and providing them with details about the service professional visiting their home to enhance the customer experience.
  • Web-based solutions. More and more companies are adopting software that is hosted online (as opposed to on the company's own local servers) and is accessed via web browser. Such solutions are referred to as web-based, cloud-based, online, or Software-as-a-Service (SaaS). Online scheduling software is especially popular among businesses whose employees are in disparate locations; online scheduling affords easy access to remote users since all that's required for access is a mobile device with an internet connection.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.

FrontRunners

Your Guide to Top Scheduling Software, March 2021

Software Advice uses reviews from real software users to highlight the top-rated Scheduling Software products in North America.

Learn how products are chosen

Explore FrontRunners

“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication.