When I Work Software

About When I Work

When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online. Users can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported. When I Work integrates with payroll providers such as ...

When I Work Pricing

Standard plan starts at $2.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.

Starting price: 

$2.50 per month

Free trial: 

Available

Free version: 

Not Available

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When I Work Schedule Dashboard

When I Work User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 931 reviews

Sarah

Company size: 11 - 50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Its saved me a lot of time

User Profile

Boyd

Verified reviewer

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

Most handy tool for our variable staff schedules

Pros

I like how easy it is to schedule and adjust the schedule of staff, and how they can swap and take time off easily with MINIMAL to no involvement from management.

Cons

I have no faults for this software. It's amazingly easy to use and I've had little to fault them on after nearly a decade of use.

Response from When I Work

Good afternoon Boyd, Cassee here with our Customer Care team. We received your feedback and I wanted to take a moment to follow up with you! We greatly appreciate that you took the time to provide feedback on When I Work. I'm so glad to hear that we've been able to help you manage your team's shifts and time off. Our goal is to make work less work, and it's always great to hear when we've hit the mark! Thanks again for taking the time to respond. Our care team would be happy to help if you ever have any additional questions! Best regards, Cassee

Replied May 2022

Kevin

Company size: 2-10 employees

Industry: Utilities

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

June 2022

Scheduling Made Easy

Pros

For employers, it's incredibly easy to manage your employees hours all in one place, and for employees it helps manage your own hours and keep track of your hours that will be on your paychecks, add a great user interface and very user friendly options and that gives you a great application.

Cons

A lack of mobile notifications from the app, buggy clock-ins and outs and a lack of a texting feature both on 1on1 sense and a group sense, the app leaves much to be desired.

Response from When I Work

Hi Kevin, Thank you for taking the time to leave a review. It's great to hear that When I Work makes it easy to manage employees. Our Customer Care team would be happy to assist with clock in and notifications within the app. If you would like some assistance, can you please submit a ticket here: https://help.wheniwork.com/submit-a-ticket. Thank you!

Replied June 2022

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

February 2020

Deceptive billing practices

The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.

Pros

It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.

Cons

Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.

Response from When I Work

Hello - Thanks for taking a moment to share some feedback with us. I'm glad to hear that the software was meeting your needs for your workplace. I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again. I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback. If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Kindly, Adrianne

Replied March 2020

Krissy

Company size: 501-1,000 employees

Industry: Food Production

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

When I work

I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.

Pros

When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.

Cons

there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.

Reasons for choosing When I Work

I heard from other stores that have used the software as well as reading reviews online.

Response from When I Work

Hi Krissy, Thanks so much for taking the time to share this feedback with us! We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do. Please let us know if any questions come up, we're always happy to help. Warmly, Chelo

Replied April 2022

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