When I Work Software

Easy schedule sharing and time tracking.

Pros

I love being able to instantly share schedules and schedule changes with employees on the corresponding app. I also really like the time clock tool that allows employees to clock in and out on a work station or their phone app. Very convenient. Text help was quick to reply during regular business hours. Reasonably priced for my business type.

Cons

I am a first time user of this type of program. I did not find the set up to be very intuitive. I also felt a bit overwhelmed by the barrage of email and text tip messages I received in the first few days. I think it would be much more effective to ask the client if they would like a one on one Q&A/setup tour to address the personal needs of the business rather than peppering tips hoping something applies to the situation/business. Also, my business operates only at night and on the weekends so that is when my employees and I have questions. Text support is not always available when I need them which can be very frustrating.

Pros

It saves our company time/money. Our office manager used to do scheduling manually. Our tour business depends on weather, so when a tour is cancelled it affects our scheduling off staff as well. WhenIWork makes the changes go very smoothly. I also like getting notifications.

Cons

There are a few features that aren't necessarily intuitive. I'm sure they have an instructional video or something but I couldn't be bothered to watch it.

Initially it was a good solution for employee scheduling. We added the time clock after about 8 months and it has served its purpose. It allowed us to not use a google doc to schedule employees. It is a a good scheduler but not as great of a time clock.

Pros

My employees can use the app to get alerts and check their schedules. Employees can swap shifts with my approval. The time card is integrated into the schedule app. It is somewhat easy to use. We have used this software for about 2 years. When we first started with them there were not a lot of options out there. And it served its purpose. Our employees seem to like using it.

Cons

There are several cons. I think the price is too high for what you get. Trying to process the time cards is very cumbersome and not very easy to understand. We run 24 hours a day and this software is not well suited to a 24 hour clock. Overall I spend too much time trying to understand how to use the time clock - punch in/out- and it is really frustrating. Also- their customer support is really pretty horrible. There is not a way to call someone and you have to submit an email to support and it can take them a bit to get back to you. Issues with time cards are things you want an answer for right away and they do not offer a quick response. Also- you really have to use a desk top to process the time cards and it does not function so well with google chrome- I think safari works better- but I prefer to use chrome. There are glitches with it that are just frustrating.

Our team is a bit unusual in that we all work various hours and often from different locations as we travel. I like that it allows us to easily keep track of everyones schedules and hours. We also often bring in temp employees for seasonal work and this system makes it really easy to add people and allow them to clock in and out. We also really appreciate the integration with our pay roll company. One less thing for our office manager to do is always a win!

Pros

The dashboard is intuitive. I was able to onboard my company and train my employees the same day we signed up and under the free plan. There were a few specific functions I was looking to implement and after a very quick and helpful response from their support staff I decided to upgrade to the basic plan which is meeting our needs perfectly. The support staff followed up our phone call with an email with even more training videos and FAQs that were very helpful.

Cons

The one thing I hope to see changed is to allow employees different clock in options. Since some of our employees have different work situations, like working from home, I'd like to be able to specify each employee settings rather than having to work off a global setting.

Saved time

Pros

Ease of use and the mobile app. The employees love it! This program has saved us at least 1 to 2 hours a week in productivity.

Cons

I wish there could be an unlimited chat or sms feature. If it did, we would have used one less tool.

Cons

If you do not mind continually putting money into this program other than the monthly fee and you have the needed time to figure it out and play with it and I mean like six months it might work for you

Pros

I like the "drag & drop" functionality when creating schedules. Also, easy to switch between shifts/locations. Templates are great, too!

Cons

Some pages are slow to load. Also, some features aren't as intuitive to find; I've 'stumbled across' a couple of great features after several months of use.

Pros

It's simple to use and understand. We love that there's an app that can also be used. It's very accommodating.

Pros

Made managing and tracking employees hours easy at efficient. Really liked the location features and overall easy to use interface

Cons

I think the overall aesthetic and user feel could use some improving. It gets the job done but isnt always fun to use

Pros

The ability to add locations with maps, this is critical in the event industry. Love the app, both for staff assessing and for me to input away from office.

Cons

The add ins look amazing but are too expensive for seasonal/part time small business . I also wish there was an option to pay for part a year

Easy to use calendar, schedule creation for my employees, a lot of help from this company when I needed it, an affordable purchase price.

Pros

I like the way its setup.
I like how easy it is to use.
I like customer service and emailing help is available whenever you need it.
I love the price for the software is affordable.

Cons

How hard it is to set up a work schedule for your self or your current employees.
How hard it is to figure out how to use this software program.
How complicated this software program seems at first but isn't once you figure out how to use it properly.

Cons

Not all employees were able to use this on their mobile devices. Only used this for 2 weeks of what i thought was a free 30 trial. When I tried to cancel two weeks into the offer i was told sorry no refunds via email. Three different people responded with same auto text. No personal service. Now i have to dispute charges through CC company. This is horrible way to handle this. This make me more skeptical on online services than ever.

I wish this application existed when I had my first hourly gig. The application replaces the needs for printed schedules, post-its, and desperate text messages saying 'please switch schedules.' The team developing WIW is clearly motivated to make the best and quickest app that is easy to use and feature friendly.

WIW has made scheduling and employee communication regarding scheduling a BREEZE! It is simple, quick, and seems to be updated and improved regularly. Not sure what I would do without it now...

Pros

Ease of use
Customer support

Cons

A little pricey.

Pros

Looks slick, appears to offer a lot (which it does, at a cost, see below...)

Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Cons

1. Pricing Practices

The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it.

Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but...

...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up.

And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top.

But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't.

I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived.

2. App Reliability

Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary.

3. Limited Integrations

A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either.

The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time.

Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule.


So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some.

And that, really, is sad.

The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

I signed up for the trial of the scheduling side of the app all the while thinking that I was also getting the time and attendance function as well. Big surprise. A price for the scheduling and I have no idea how much more for the time and attendance part. When I tried to add the time and attendance part the website wanted to charge me another amount. I sent them an email (there is no phone number to call to talk to a live person) explaining this and was told the system would only charge me the correct amount and if it didn't, they would refund me the difference. Really? Is this the way to do business with your customers. The app works sort of, but not for this amount of money. I would rather use a spreadsheet than have to deal with poor customer service and these surprise pricing issues. My advice, look somewhere else for a solution and save yourself the headaches.

Used to schedule my time for volunteering for an online service. Reminders for shifts would often come after the starting time (up to 24 hours) of the shift.

all good really...great customer service, aesthetically pleasing, and easy to use. The best online scheduling software i've used!

We've been using it for over two years and it has greatly improved our scheduling. We love that it notifies employees of shifts and changes.

Overall works well, sometimes the apps glitch and my guys cant clock in, but thats been happening less lately. Overall very satisfied.