--- title: "Acuity Scheduling Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Acuity Scheduling. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Acuity Scheduling is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/acuity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) / Acuity Scheduling Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/acuity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/acuity-profile/alternatives/) # Acuity Scheduling User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 5,769 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 4,650 reviews (81%) - 4 stars: 938 reviews (16%) - 3 stars: 150 reviews (3%) - 2 stars: 20 reviews (0%) - 1 star: 11 reviews (0%) ### Most mentioned pros - It makes managing appointments easy, reduces no-shows with automated reminders, and saves me a lot of time, though some advanced features can take a little effort to set up - Overall I like the scheduling software and how I can connect it to PayPal, the reviews is a critical thing my business needs because it’s helpful with new clients, but overall I enjoy the site. - I was able to separate my classes, clients, and blocked off times with ease, and integrate it into my own calendar. ### Most mentioned cons - The setup can feel a little confusing at first, especially when you’re configuring different appointment types or setting rules around availability. - it has limmited plan functions, limited payemnt menthod to choose from, and also it has limited customer support. - I rarely had people use the scheduling tool unfortunately and the integration on my website didn't work perfectly all the time. ## Acuity Scheduling customer reviews Showing reviews 1-25 of 5,769 (page 1). ### A Huge Time-Saver for Scheduling Stakeholder Syncs and Client Kickoffs - Overall rating: 4/5 - Reviewer: Ganesh G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive, because it saves me hours of administrative time per week. It's not a replacement for our project management software, but it is a wonderful front end for the project communication we do externally. It keeps my calendar sane and gives me breathing room between project reviews. Automating the whole meeting lifecycle from scheduling to reminders lets me focus on actually doing my job instead of fighting with customers about meetings. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A Project Lead manages many stakeholder meetings on which many depend on a daily basis. This is a position that requires excellent communication skills and exceptional organizational abilities. The software that has facilitated my work to run smoothly is Acuity Scheduling. What I like best about Acuity Scheduling is how it simplifies the process of setting appointments by eliminating the need for constant email exchanges. In this case, I just need to share my link with external clients who then pick a time most convenient for me while still considering their own time zone. The tool is perfect for international meetings due to its time zone conversion feature. I also appreciate the custom forms that notify me of my stakeholders’ project-related requirements and agendas. #### Cons As it is predominantly a scheduling tool, the cooperation with advanced project management and task-tracking software is limited to a certain extent, and the setup process of availability rules for panel meetings can appear complicated at times. --- ### Quick and easy to get started - Overall rating: 5/5 - Reviewer: Sonya S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Quick, simple and easy to get things started. I love the intereaction for my zoom account and the fact that reminders get sent out at times I designate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity makes it so incredibly easy to not only schedule classes for my students, but also schedule meeting times #### Cons Copying an appointment type has been somewhat of a challenge but it may have been user error. Other than that, Acuity has been great --- ### Keeps calendar organized and up to date - Overall rating: 5/5 - Reviewer: Caitlin M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It's still one of the best systems for scheduling appointments with integrated automation options that save time. #### Cons It's easy to forget how to use features as it isn't always intuitive to use (not sure if it's just me!) --- ### Acuity Reviews - Overall rating: 2/5 - Reviewer: Debbie D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It was aesthetically pleasing. It was easy to use and schedule a client. We could book clients via the booking link, and clients seemed to enjoy the easiness of it. #### Cons I did not like the customer service. They either did not respond or took a very long time to respond to an issue our organization had and needed attention for. #### Reasons for choosing Acuity Scheduling Our organization chose it due to a recommendation given from another company. --- ### Simple and convenient scheduling - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Acuity Scheduling makes it easy to manage appointments and keep everything organized in one place. I like that customers can book their own appointments without having to go back and forth over email or messages. The calendar is easy to understand, and setting up different appointment types and availability is fairly straightforward. It also saves time on routine scheduling tasks and makes it easier to keep track of upcoming appointments. Overall, it is a simple tool that does what I need without making the process overly complicated. #### Cons Some of the settings can take a little time to figure out, especially when you want to customize the scheduling experience. I also think the interface could be a little more intuitive in certain areas. There are quite a few options available, but sometimes it takes some searching to find exactly what you are looking for. I would also like to have a little more flexibility with customization and certain scheduling rules. Once everything is set up, though, the day-to-day use is pretty straightforward. --- ### A little confusing becasue it jumps you all over the place - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It was confusing. I never knew how to get back to the dashboard and it wasn't as easy to integrate as I thought it would be. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like all of the options they have and how you can connect it to your website if you use Squarespace. #### Cons It's pricey for just being a scheduling tool and not being able to really integrate much. It is also a little confusing. #### Reasons for switching to Acuity Scheduling I wanted to see if it was better because it had more options than Gmail did. I'm switching to a different scheduling tool, though. --- ### Simple Scheduling for Resort Activities and Classes - Overall rating: 4/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Acuity has worked well for managing bookings for resort activities and classes. It gives us an organized way to manage registrations and availability and makes it easier for guests to reserve their spot ahead of time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Acuity Scheduling makes it easy for guests to register for resort activities and classes in advance. It helps us manage time slots, capacity and participant information in one place while giving guests a straightforward booking process. #### Cons Some of the setup and customization options can take a little time to configure, especially when different activities have different schedules, capacities or booking requirements. --- ### Flawless Client Booking Automation - Overall rating: 5/5 - Reviewer: Sadaf Yusuf M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is an assistant on autopilot. Acuity eliminates tedious email back-and-forth for independent professionals, keeping schedules filled while drastically cutting down on client no-shows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Complete calendar control prevents overlapping bookings with automatic time zone adjustments. Intake form customization collects crucial client data directly during checkout. #### Cons Steep feature paywalls restrict SMS text reminders to higher-priced tiers. Complex backend interface takes some initial onboarding time to properly configure. --- ### Overall good - Overall rating: 5/5 - Reviewer: Tammie V. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a good experience. I did end up transitioning to another program because I feel like it integrated more with other program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Acuity scheduling is overall good scheduling tool. It is pretty easy to use and does pretty well for scheduling needs #### Cons I didn’t love the formatting of it. I also did not love the way it integrated with other programming tools. --- ### Acuity Fan Fave - Overall rating: 4/5 - Reviewer: Sharnelle B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I liked how you can collect payment at booking and the intake forms are also already built in. Very easy system. #### Cons There’s only one calendar on the Starter plan. If you want access to more features you’d need to upgrade to Standard. --- ### Acuity review - Overall rating: 5/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall this has taken my company out of the stone age where we wrote all appointments down on paper and made everything digital. It also keeps a database of all our customers info (name, phone, email) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What a great product. I have used this for 8+ years and it is so easy to create a customer facing site for customers to book appointments, it syncs up with my calendar, and my rates have hardly gone up since I signed up as they are loyal to their customers and grandfather them in (my pricing was held at what I signed up for even though the price of my plan went up). The customer support is rarely used but when I have needed them they are quick to reply. #### Cons When setting up multiple calendars things get a little confusing for a first time user. I found I needed to, and still do need to play around with it to act exactly how I want. --- ### Online Appointments Scheduling at Breeze with Acuity Scheduling - Overall rating: 4/5 - Reviewer: Martha B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Acuity Scheduling saves time by eradicating manual processes involved in appointments booking and calendar management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Acuity Scheduling streamlines calendar and appointments booking management processes via workflow automation. The booking process involving appointments booking, scheduling and rescheduling does not involve manual process with Acuity Scheduling. #### Cons Poor customer support that is only available via email is the main least aspect about Acuity Scheduling. --- ### Online Appointments Scheduler - Overall rating: 5/5 - Reviewer: Inga M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Acuity Scheduling makes it straightforward to book appointments online without involving manual processes. Automated reminders save time and reduce no shows turn-ups. #### Cons Ever since I implemented Acuity Scheduling, I have never experienced any drawback and I use it on a daily basis at workplace. --- ### Good for specific scheduling scenarios - Overall rating: 4/5 - Reviewer: Christine B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ultimately, I opted of using it because the set up was not simple enough for the scenarios I needed for my business #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Once it’s set up, it is very easy for customers to use. It’s possible to integrate into your own website. #### Cons When I was using it, there was no customer service to call if you were unsure of how to set up a specific if/then. I had to rely on other customers to figure things out. --- ### Great service - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a great experience, especially having client be able to schedule themselves. That's the biggest reason I use Acuity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of being able to schedule appointments with clients seamlessly and having these meeting times organized. #### Cons There really isn't much I don't like about Acuity. I've had an overall great experience and love it with schedule clients. --- ### Great meeting scheduler - Overall rating: 5/5 - Reviewer: Kendra J. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I have found acuity to be a very helpful and useful tool for scheduling zoom calls with mentees throughout the last few years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very convenient to use for both myself and my mentees who are scheduling calls with me for the Modern Classrooms Project. #### Cons It took some time initially to sync calendars and change time zones, but the fact that it was possible to use different time zones was helpful. --- ### Scheduling headaches gone, more time to actually run the business - Overall rating: 4/5 - Reviewer: Dimitri T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The automation. Confirmation emails, reminders, follow-ups — all handled without us lifting a finger. Clients book directly from our availability, payments can be collected upfront, and intake forms are built right into the booking flow. It replaced three separate tools for us. #### Cons The interface feels dated compared to newer competitors. Customizing the booking page beyond the basics requires more effort than it should. And if you have a more complex multi-staff setup, the logic around calendar management can get confusing quickly. --- ### Its never scheduling without Acuity Scheduling. - Overall rating: 5/5 - Reviewer: Martin B. - Verified reviewer: Yes - Industry: Chemicals - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have experienced a magnificent transition in bookings and scheduling for meetings with Acuity Scheduling. With the scheduling automations, I don't have to find the right time to schedule manually instead, it gets all the dirty work done for me. Acuity Scheduling have helped me get my calendar activities well organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how customizable Acuity Scheduling is as it allows me to tweak it to fit the exact scheduling requirements i have. Acuity Scheduling navigation interface is clear and neat making it so comfortable for just anyone to book a schedule. There are scheduling automations that makes it precise to find convenient time when am available for scheduling. #### Cons Everything that is offered in Acuity Scheduling works so perfectly, i cannot recount any bad experience. --- ### Extremely satisfied - Overall rating: 5/5 - Reviewer: Loyla L. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a long time user of Acuity and find it to be everything I need. I’m consistently pleased with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Acuity scheduling is very intuitive and well organized. The features are easy to use and very customizable. #### Cons The newest update has several prompts for the customer to book and pay directly through the app, allowing Acuity to collect another fee in the process. --- ### Acuity is exactly what I need as a coach and business owner - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Acuity since I started my coaching business 9 years ago. They have always kept a clean, beautiful platform, reasonable prices, lovely improvements, and excellent functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the different calendars, the different appointment types, and the CONTROL I have over who gets access to how much of my time. #### Cons There is nothing I dislike about this product. It does everything I need and more. --- ### Scheduling made easy - Overall rating: 4/5 - Reviewer: Tyla J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall acuity is great! It is simple to set up and makes scheduling and taking payments seamless for me and my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It is very user friendly for both the user on the back end and the client/ customer. Minimal steps are required for booking, as well as the set up. #### Cons Even though you can customize it to your brand, I would like a few more options like colors and different effects. --- ### Set up & Go Scheduling - Overall rating: 4/5 - Reviewer: Carrie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great way to set up the schedule where clients can book their own appointments without needing extra steps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use to get started with scheduling. It is a great way to have clients schedule their appointments. #### Cons It took awhile to get used to having clients schedule on their own and I would need to change availability at times after clients already booked something. --- ### Good integration with Squarespace but lacks some features - Overall rating: 4/5 - Reviewer: Isabella C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Acuity Scheduling integrates seamlessly with Squarespace, which is where we host our small business website. It is nice to have scheduling software out-of-the-box instead of having to code. #### Cons Acuity has some clunky UI/UX and lack of features occasionally, and I've had to contact customer support many times to figure out how to do certain things. For example, I can't seem to schedule a class on the mobile app, but only on the web browser. --- ### Everything I need - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Good personalization functions for what I need for my scheduling. I like that I can both have people sign up or I can plug in appointments myself. #### Cons It took a bit to get used to- not as user friendly as others I've used but it also had more capabilities. --- ### Great product for small clinics that need online scheduling and payments options. Highly recommend. - Overall rating: 5/5 - Reviewer: Ross K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we had a positive experience with Acuity. The online scheduling platform and the business facing platform were very simple and intuitive to provide a streamlined and clean scheduling and payment solution to the needs of our clinic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how easy the online scheduling was on the provider side and on the client side; it fulfilled all needs of an online scheduling platform. There were many ways for us to customize our session offerings with different durations, staff, and prices. #### Cons I wish there was a better option for HIPAA compliant intake forms and SOAP notetaking; what was available was not very simple to use and follow. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/acuity-profile/reviews/?page=2) --- Acuity Scheduling Reviews, Pros and Cons - 2026 Software Advice