





Schedule work orders






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8About UpKeep
UpKeep is a maintenance scheduling and asset management solution designed to help small to midsize companies across various industry verticals. The software allows users to create and schedule work orders on repeat in a calendar or time-based recurring in PM Scheduler.
UpKeep offers core maintenance functionality, such as asset, inventory and work order management and preventive maintenance to create service schedules. Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each task. When adding new tasks users can include notes, a color-coded priority rating, images, assets and users.
The system comes with mobile applications for Android and iPhone devices, which allows user...
Schedule work orders
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2019
Dirk from KO Storage
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Crucial Team Management
This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.
Pros
Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.
Cons
The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.
Reasons for Choosing UpKeep
The tailored approach to real estate.
Reasons for Switching to UpKeep
As we grew we needed better tracking and filtering. We lacked the ability to pull the reports we needed before.
Response from UpKeep Technologies
Replied September 2019
Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!
August 2020
Rick from Prince of Peace Lutheran Church and School
Company Size: 51-200 employees
Industry: Religious Institutions
Review Source
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
August 2020
Perfect CMMS for my Needs
Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.
Pros
The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.
Cons
Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.
Reasons for Choosing UpKeep
Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time.
December 2020
Aaron from WFEL
Company Size: 201-500 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Simple and Effective
Great so far. Looking forward to getting my direct reports involved in developing the system
Pros
The ease of access and functionality with a user friendly interface that is simple to use.
Cons
To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate
Reasons for Choosing UpKeep
Based on a previous independent review recommendation and research, the package I have is proving a good fit for the stage in which our business currently is. The dynamic nature of Upkeep seems to see the system developing and improving as time goes on
Reasons for Switching to UpKeep
Upkeep offered a much more comprehensive asset control and PM scheduling platform with additional features like life time cost cycles and spare parts managament
February 2019
Jamie from Yew Dell Gardens
Company Size: 11-50 employees
Industry: Events Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
February 2019
A very strong start, but a long way to go yet.
We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.
Pros
I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.
Cons
RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.
December 2020
Matt from Portage Township Schools
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2020
Software that works for you.
Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.
Pros
We transitioned from another work order software. We shopped for a solid work order software that would meet our needs. We were very specific as to what we wanted, since we out grew our old software. We wanted a product that would automate our day to day jobs as well as keep track of our assets. This software is very easy to use and you can customize it to fit your specific needs. We like that pictures can be added to the job ticket. It is also nice to assign work orders to "teams" rather than individually assigning tickets to specific people then back again. Everyone in the team can update and apply their time to the ticket. The upkeep app is also very handy when out in the field.
Cons
The integration to our district was pretty smooth, however we did a lot of planning to make this as seamless as possible. I don't have anything negative to say about the software, things that the software cannot do have work arounds. At the end of the day, everything works, that is all that matters. As time goes on more maybe there will be something that needs improved, however customer support is very helpful and I'm sure they will solve the issues that may arise.
Reasons for Choosing UpKeep
Features, inventory management, ease of use and the mobile app.
Reasons for Switching to UpKeep
School dude was absolutely terrible. Work orders would disappear after system updates and reappear later on. Our maintenance department used maintenance direct while we had incident for IT and was forced to switch to help desk. That transition was terrible, the software was garbage. Many features that the software was supposed to have didn't work or they didn't exist. Once we made the transition from incident to help desk we found out that many things we needed were simply that capable of doing anymore. We basically out grew that software.