Orderhive Software


 

Orderhive is a Web-based order management system designed with small online retailers, wholesalers and distributors in mind.

With Orderhive, users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time insights into their business via a reporting and analytics feature.

Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.  

The system features integrations with a variety of online stores, such as eBay and Amazon, and e-commerce solutions, such as Shopify, BigCommerce and Magento.

Orderhive is priced as a monthly subscrption available in different tiers based the number of channels and users on the system, and the features required.

 

Orderhive - Dashboard
 
  • Orderhive - Dashboard
    Dashboard
  • Orderhive - Multichannel
    Multichannel
  • Orderhive - Order
    Order
  • Orderhive - Report
    Report
  • Orderhive - Shipping
    Shipping
  • Orderhive - User
    User
Supported Operating System(s):
Web browser (OS agnostic)

121 Reviews of Orderhive

 

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Software Advice Reviews (2)
More Reviews (119)

Showing 1-2 of 2

Neil from cooleasy.co.uk
Specialty: Plumbing & HVAC

April 2016

April 2016

awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy of use and the helpfulness of the support staff

Likes Least

sometimes find the portal a bit slow but it acceptable

Recommendations

i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen

 
 

Neil from Cooleasy.co.uk
Specialty: Consumer Packaged Goods

April 2016

April 2016

So glad we found this software it is saving us so much time and effort

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy of use and the technical support from the staff

Likes Least

Portal has been slow on times but i think they were doing some major upgrades so can live with that

Recommendations

I want sure about it when i first started using it but im so glad i stuck with it

 
 
 
Showing 1-20 of 119

Katherine from Good Threads
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Orderhive is very reasonably priced yet with the cheaper price come a few inconveniences

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

organized our operations!

Pros

The price, the willingness of the support staff to accommodate their customers, integrates well with WooCommerce

Cons

Not super intuitive, often not user-friendly, poor visual design, fact that support is in different time zone in India

Source: Capterra
 

Yuliya from Yuliya Raquel, Inc

April 2017

April 2017

Very disappointed!!

Ease-of-use

Functionality

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Overall this could be a good potential for the startup e-tailers, but it's useless if your company drops ships or custom-manufactured items that have options such as size and color (or any other option for that matter). In my conversation with them, I requested that this feature is added as a logical function to their software when creating POs from the Sales Orders, however, they insisted that this feature should only be available to the top tier yearly subscribers. Well, there are other great companies who clearly see the bigger picture. No, thanks!

Source: Capterra
 

Harrison from PickTrace

April 2017

April 2017

Easy to use, powerful tool for managing and selling inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

We've had a very solid experience using Orderhive . One of the best things about this product, is the active development team. They are not standing still by any means - recently they updated the user interface, added insured shipments, and improved the overall flow.

The active support team makes it easy to fix anything issues you might come into contact with.

We tried a lot of different software - the simplicity and small learning curve made this one a winner.

Pros

Active developers and support team are one of our favorite things.
Clean interface.
Ease of converting sales into shipments.
Tracking of packages built in

Cons

Can be a bit slow at times to load between pages
Updates occur without documentation, so you don't always know what has changed

Source: Capterra
 

Thomas from The Screen Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Really Impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

The OrderHive team are doing whatever they can to assist me in building a solid business. They are reasonable of price with their customisations too, and are assisting wherever they can in showing us the system. I cannot recommend them enough!

Pros

intergrations!

Cons

Nothing

Advice to Others

its got a great B2b feature.

Source: Capterra
 

Daniel from Sunnylife

March 2017

March 2017

Powerful platform with plenty of functionality and great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Orderhive has been incredibly supportive with several of our website launches. They spent time setting up our account and integrations according to specification and the platform has been a reliable solution.

Customer service is both helpful and professional. Orderhive has also taken a very active approach in keeping their web interface updated to improve ease of use and functionality.

All in all, a comprehensive inventory management platform.

Source: Capterra
 


March 2017

March 2017

Do not use this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

OrderHive has been a constant headache since I started using it. The developers are very shortsighted in what's required, for example not having a way to retain the original order number, for me this is really basic stuff.
When new features are launched they often haven't been thoroughly thought through, for example a feature being available in the UI but not via the APIs.
I find the support people don't understand the product very well, and certainly don't understand it's shortcomings. Everything has to be explained 3 different ways and then still nothing is done about it, I have to resend the same emails multiple times to get a response, and always be the one the follow up.
Unless you have extremely basic requirements then I would stay well away from this product.

Pros

Easy UI
Cheaper than other systems

Cons

Some basic requirements are covered
Support is extremely slow, tedious and nothing ever gets finished

Advice to Others

Don't use it

Source: GetApp
 

Ron Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Product looks good, but Customer service is not there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Everything looks like it might work really well. Data is well formatted, gui is easy to use, and the pricing is fair.

Cons

Customer service is bad. Normally you can't judge customer service during the trial period. Sales is normally where most companies shine, but not orderhive.

Their free trial allows 2 integrations - which if you use amazon FBA and merchant fulfillment, is used up by one marketplace. I begged and pleaded to be allowed to try the setup that I would be purchasing - I need 2 woocommerce, 2 amazon, 1 xero, 1 shipstation, and 1 etsy intedgration to see if this would work for my setup. Support was like a robot - "Company policy is 2 integrations per trial. Delete current integrations to test others" Also, each postal carrier is another integration...

That isn't the point of this service, to see if you can integrate 2 channels. If you only have 2 channels, you don't need this software in the first place! I was not able to contact via phone - "the person you are trying to contact is unavailable right now" - and no voice mail available.

I'd advise to go to a company that trys to help your business.

Source: GetApp
 

Chloe from Poco Time

February 2017

February 2017

Great customer service with customisable options for our business needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Customer service is great even during the trial. Responsiveness as well as constant follow-up definitely takes the load off our end. The interface has updates from time to time to ensure better user experience. Sync issues may occur at times but this is usually rectified after feedback. Currently one of the best solutions we have employed to our business.

Source: Capterra
 

Daniel from Designer Homeware

February 2017

February 2017

Works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

We have been looking for a multichannel management system for a long time. We received few quotes from other companies. Finally we came across Orderhive and after a year of using it I can confirm that was a great choice. We use this system to link Amazon, Ebay and Shopify store. System is simple and saves us a lot of time. Great customer service too.
A lot of handy reports, including stock valuation, low inventory etc.
Just upgraded to an annual plan as we will be using this system for long. Highly recommended!

Source: Capterra
 

Mark from Marshelles
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A system that gives you more but costs less

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We used to use a UK competitor for our inventory control and order management but it caused too many problems for us so we left. We then found Order Hive and are very impressed by the simplicity and the pricing structure. We would highly recommend this system.

Pros

Simple, efficient and cost effective.

Cons

Initial training is lacking as they only give you a quick demo and you then have to ask a lot of questions once you start using the system.

Source: Capterra
 

Paul from Axiology Imports

February 2017

February 2017

So yes very happy with the product the service and the price. for us it is the way to go Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We are a small online business with over 1000 products selling on multiple channels, & with our product's always increasing, we were desperate to find a cost-effective alternative to spreadsheets & the need to use substandard website plugins, for linking products between sales channels, plus we needed a reliable system to keeping track of product variants, multiple supplier sources and of course our sales v/s product costs,

The biggest problem with finding never mind choosing a viable alternative was primarily cost, most of the online cloud based inventory management systems are ridiculously priced & over bloated for our needs, it took us a great deal of searching and demos before we found Orderhive.

On reviewing this company & their software platform, i came across a post that stated one of the major concerns with this East Indian based company was a deficiency in language both verbal & grammatical.

I can honestly say that as an Englishman I have found their communication within both medians to be exemplary, as well as the quality of the personal customer service I have experienced, their staff are professional, knowledgable & always quick to respond with not only standard information & explanation but also with listening to suggestions (We needed a sort filter to display out of stock / low stock products in the inventory list) within a month it's now available, how cool is that!.

The software is also visually crisp simple to use & very responsive, as of yet we have only utilised two of the many available integrations Ebay & Woocommerce, as we were trailing the product & only wanted to pay the starter level price of $49.99 a month, now we are sure & happy with the suitability,functionality & personal professional customer service orderhive offer us, we are planning to upgrade to the business level at a $99.99 annual subscription fee,as this level will offer us a further 4 active integrations, these are needed for adding Quickbooks online, stripe, amazon.ca & Canada post.

It is important to mention however that to fully trail the product you need to subscribe to at least the starter pack as the demo version wont allow the integrations, when i queried as to why? the explanation was that when activating the integrations with third-party companies there is a cost to them (Orderhive).

So we figured ok business is business we all have expenses & signed up to the lowest monthly plan while i tried their product.

Axiology Imports Canada

Source: Capterra
 

Vladimir from bikerstuffus
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Orderhive review from Vladimir Brichkov

Ease-of-use

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easy to use but more new feature will be nice to have. for example upload list of images via excel. Also API call to pull inventory from one of the channels like eBay or Amazon to Orderhive will be nice to have

Pros

easy to use

Cons

more new features

Advice to Others

just keep up with your customer new needs will be great

Source: Capterra
 

Mike from Amedeo

January 2017

January 2017

Review - Jan 2017

Ease-of-use

Functionality

Product Quality

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The best part of the product is honestly the service.: Saurabgh. This guy helps me quickly with any issue and always resolves it. Best support ever

Source: Capterra
 

josh from Jrheller.com

January 2017

January 2017

Amazing product, amazing customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Not only is the product a grade A success, the customer service is incredible. If there is anything you ever need you can rest assured that the staff here will take care of you. It doesn't matter if you are on the lowest plan or the highest they treat everyone like a gold customer. We had some issue on our end with the software we were using and had some trouble implementing. The customer service worked with us to overcome any problems and was available 24/7 for anything we need. Couldn't recommend this product more.

Pros

How easy to use it is.

Cons

Nothing

Advice to Others

to use it!

Source: Capterra
 

Yuriy from FITSELECTION
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Exactly what I was looking for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Very easy to use and packed with powerful features.
Systems combine a lot of integrated selling channels, multiple warehouses, cost management - etc.

Customer support was there all the time - chat system integrated into platform itself and has an operator available to reply questions most of the time.

For the moment - exactly what I've been looking for.

Pros

easy to use, lot of features, clean layout

Cons

so far so good :)

Source: Capterra
 

Luke from Lukes Tools Parts and Stuff

December 2016

December 2016

Excellent Program: Only needs more integrations to be Better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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This program has helped me tremendously link inventory between eBay and Etsy to help manage. It is not difficult to use once you figure it out. They are willing to help with this. I hope they will be able to help me integrate with my other e-commerce site on Godaddy in the future.

Source: Capterra
 

Rikhi from Grace

December 2016

December 2016

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Fantastic solution for our business needs! Required very little training to get everyone on board and using the system on a daily basis. The representative has also been fantastic in helping us solve any of our problems. Keep up the great work Orderhive!

Source: Capterra
 

Chen (Hen)

December 2016

December 2016

Great customer support and great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

I have started to use Orderhive after trying several other programs and I have found Orderhive to be better. The picture of every product was made partly for my request and it extremely made this program helpful and easy to use for my business. The update of products and quantities is made within seconds and the program works flawlessly without errors. In addition, the support team does an amazing job willing to do for the customer way and beyond other support teams, I have dealt with. With this support team, it's much easier for me as a business owner to solve any problem if it occurs.

Pros

Pictures of every product at the main screen level.
Great customer support
Program work flawlessly syncs data in seconds

Cons

There is a 4 times a day limit on the number of times you can sync a channel

Source: GetApp
 

Aiyub from Smartway Imprts Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Overall Good System for Small Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

some of the features and performance can be improved. the system is slow time to time but customer support is great . they answer any question very promptly.

Pros

Auto Shipping labels

Cons

time to time, system is painfully slow

Source: Capterra
 

Jérémie from Bisly

December 2016

December 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Stunning customer service. I recommend it! Orderhive is a great tool to manage your inventory.
Positive points : FTP integration + pricing.

Source: Capterra