Orderhive Software


 

Orderhive is a Web-based order management system designed with small online retailers, wholesalers and distributors in mind.

With Orderhive, users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time insights into their business via a reporting and analytics feature.

Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.  

The system features integrations with a variety of online stores, such as eBay and Amazon, and e-commerce solutions, such as Shopify, BigCommerce and Magento.

Orderhive is priced as a monthly subscrption available in different tiers based the number of channels and users on the system, and the features required.

 

Orderhive - Dashboard
 
  • Orderhive - Dashboard
    Dashboard
  • Orderhive - Multichannel
    Multichannel
  • Orderhive - Order
    Order
  • Orderhive - Report
    Report
  • Orderhive - Shipping
    Shipping
  • Orderhive - User
    User
Supported Operating System(s):
Web browser (OS agnostic)

134 Reviews of Orderhive

 

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Software Advice Reviews (2)
More Reviews (132)

Showing 1-2 of 2

Neil from cooleasy.co.uk
Specialty: Plumbing & HVAC

April 2016

April 2016

awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy of use and the helpfulness of the support staff

Likes Least

sometimes find the portal a bit slow but it acceptable

Recommendations

i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen

 
 

Neil from Cooleasy.co.uk
Specialty: Consumer Packaged Goods

April 2016

April 2016

So glad we found this software it is saving us so much time and effort

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy of use and the technical support from the staff

Likes Least

Portal has been slow on times but i think they were doing some major upgrades so can live with that

Recommendations

I want sure about it when i first started using it but im so glad i stuck with it

 
 
 
Showing 1-20 of 132

Lakmal from Promo IT Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Stock and order management made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving lot of time managing stock, also with the mobile app can carry to the stock room and update stock

Pros

Easy stock management on ebay and Amazon
Great dashboard to see the orders and revenue
Details about returning clients
Great Customer support

Cons

Will be great if we can get interactive dashboard, where we can access report of all dashboard items.

Source: Capterra
 

Isabel from Zeus Living

July 2017

July 2017

I love Orderhive for our company's inventory management system - best part is the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.

Cons

I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.

Source: Capterra
 

Leanne from Sugar Shack Supplies
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

EXCELLENT CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saver! Keeps my inventory up to date.

Pros

EASE OF USE. I am saving myself 10 hours a week with this program and I don't even use all of the features.

Source: Capterra
 

Steven from Petduka V.O.F
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Awesome! Finally processes are working

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation!

Pros

It's just working awesome for our business. Our selling platforms like Shopify, Amazon, Ebay can be integrated easy. Also for shop owners without a lot of IT knowledge is fine to intergrate and to work with! Very great support as well, thanks!

Cons

It would be great if there were more rules to set. Like adding gifts to order, or adding flyers etc.

Source: Capterra
 

Philipp from Supremery GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fast and good support at all needs . Best software available for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time for other things

Pros

Customisationable for all needs. Fast and good support at all needs . Best software available for the price on the market

Source: Capterra
 

Michelle from Concrete Floor Supply
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Lacking some aspects but overall a good inventory system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has great reports and I can bundle products from the stores we sell on. It also has more integrations for our type of business such as houzz and stripe which no other inventory management software has; trade gecko being one of the other software's we considered.

Cons

When we are typing manual orders it doesn't bring up all variations at times. For instance we could have 21 variations of a diamond tool so we need to know our SKU's off hand to make it quick and easy. Also we would like to see an integration with Mailchimp and be able to see product sales by Category per month instead of having to look them up one at a time. Customers tab is great but we have many customers that are under a singular company. It would be more beneficial to have the ability to have a "Company" tab and be able to sort customers under their company. A great example would be if our rep from company a comes in and buys something we can find company a and bring up a ticket for him, however if another person from company a comes in we would find company a and make the ticket for him.

Source: Capterra
 

Henrik from Wauwshop
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Simply the best for Woocommerce I have seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Control over my inventory and procurement, and a faster order lookups than WooCommerce

Pros

Super simple ingration with WooCommerce. Manage different currencies perfect.
User supprt is eminent, and their willingness to listen to suggestions for minor changes are great.

Overall, the most complete inventory system I've seen to date. And so for a reasonable price.

Source: Capterra
 

Mohammed from DAKY International Ltd

June 2017

June 2017

We recommend this software for anyone who needs a flexible and excellent solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

" Its been a year since I have been using Orderhive. By far the customer support team has been at the top of my problems.
An innovative software, with updates been made on a timely basis.
In all a good solution to work with for a start up business. "

Pros

" Its been a year since I have been using Orderhive. By far the customer support team has been at the top of my problems.
An innovative software, with updates been made on a timely basis.
In all a good solution to work with for a any business. "

Source: Capterra
 

Marius from PANDO
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good price quality ratio, excellent and prompt customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price quality ratio, excellent and prompt customer service. Very handy app on mobile, so you can track your business instantly.

Cons

Missing some features we had from previous app. Also missing good B2B platform, that we use quite frequently.

Source: Capterra
 

Chad from Wellness Media

June 2017

June 2017

Fantastic experience, the product meets all of our needs and customer support was amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easy integration with our online shop, and the flexibility of bundling products together to give accurate inventory.

Source: Capterra
 

Jasmin from MMM
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use. you may need extra features if you are in some specific types of business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ready-to-use features.

Pros

Easy to use especially for first time user as the software is user-friendly with many features enough for any other businesses.

Cons

Some missing features that need to be customised only but this is because we are in a specific type of business so it is understandable.

Source: Capterra
 

Luis from WPM S.L.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Simply Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are currently saving around 3, 4 hours a day of man work.

Pros

Finally i found a way to sync all my stock with several marketplaces with a click of a button. totally flexible, great interface, easy to use and understand, and the best is the costumer support, they are available real time by chat and will make you feel confident 100% with all your questions. Give them a try. Great platform that will cover all your needs.

Source: Capterra
 

Katherine from Good Threads
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Orderhive is very reasonably priced yet with the cheaper price come a few inconveniences

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

organized our operations!

Pros

The price, the willingness of the support staff to accommodate their customers, integrates well with WooCommerce

Cons

Not super intuitive, often not user-friendly, poor visual design, fact that support is in different time zone in India

Source: Capterra
 

Yuliya from Yuliya Raquel, Inc

April 2017

April 2017

Very disappointed!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Overall this could be a good potential for the startup e-tailers, but it's useless if your company drops ships or custom-manufactured items that have options such as size and color (or any other option for that matter). In my conversation with them, I requested that this feature is added as a logical function to their software when creating POs from the Sales Orders, however, they insisted that this feature should only be available to the top tier yearly subscribers. Well, there are other great companies who clearly see the bigger picture. No, thanks!

Source: Capterra
 

Harrison from PickTrace

April 2017

April 2017

Easy to use, powerful tool for managing and selling inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had a very solid experience using Orderhive . One of the best things about this product, is the active development team. They are not standing still by any means - recently they updated the user interface, added insured shipments, and improved the overall flow.

The active support team makes it easy to fix anything issues you might come into contact with.

We tried a lot of different software - the simplicity and small learning curve made this one a winner.

Pros

Active developers and support team are one of our favorite things.
Clean interface.
Ease of converting sales into shipments.
Tracking of packages built in

Cons

Can be a bit slow at times to load between pages
Updates occur without documentation, so you don't always know what has changed

Source: Capterra
 

Thomas from The Screen Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Really Impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The OrderHive team are doing whatever they can to assist me in building a solid business. They are reasonable of price with their customisations too, and are assisting wherever they can in showing us the system. I cannot recommend them enough!

Pros

intergrations!

Cons

Nothing

Advice to Others

its got a great B2b feature.

Source: Capterra
 

Daniel from Sunnylife

March 2017

March 2017

Powerful platform with plenty of functionality and great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Orderhive has been incredibly supportive with several of our website launches. They spent time setting up our account and integrations according to specification and the platform has been a reliable solution.

Customer service is both helpful and professional. Orderhive has also taken a very active approach in keeping their web interface updated to improve ease of use and functionality.

All in all, a comprehensive inventory management platform.

Source: Capterra
 


March 2017

March 2017

Do not use this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

OrderHive has been a constant headache since I started using it. The developers are very shortsighted in what's required, for example not having a way to retain the original order number, for me this is really basic stuff.
When new features are launched they often haven't been thoroughly thought through, for example a feature being available in the UI but not via the APIs.
I find the support people don't understand the product very well, and certainly don't understand it's shortcomings. Everything has to be explained 3 different ways and then still nothing is done about it, I have to resend the same emails multiple times to get a response, and always be the one the follow up.
Unless you have extremely basic requirements then I would stay well away from this product.

Pros

Easy UI
Cheaper than other systems

Cons

Some basic requirements are covered
Support is extremely slow, tedious and nothing ever gets finished

Advice to Others

Don't use it

Source: GetApp
 

Ron Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Product looks good, but Customer service is not there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything looks like it might work really well. Data is well formatted, gui is easy to use, and the pricing is fair.

Cons

Customer service is bad. Normally you can't judge customer service during the trial period. Sales is normally where most companies shine, but not orderhive.

Their free trial allows 2 integrations - which if you use amazon FBA and merchant fulfillment, is used up by one marketplace. I begged and pleaded to be allowed to try the setup that I would be purchasing - I need 2 woocommerce, 2 amazon, 1 xero, 1 shipstation, and 1 etsy intedgration to see if this would work for my setup. Support was like a robot - "Company policy is 2 integrations per trial. Delete current integrations to test others" Also, each postal carrier is another integration...

That isn't the point of this service, to see if you can integrate 2 channels. If you only have 2 channels, you don't need this software in the first place! I was not able to contact via phone - "the person you are trying to contact is unavailable right now" - and no voice mail available.

I'd advise to go to a company that trys to help your business.

Source: GetApp
 

Chloe from Poco Time

February 2017

February 2017

Great customer service with customisable options for our business needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is great even during the trial. Responsiveness as well as constant follow-up definitely takes the load off our end. The interface has updates from time to time to ensure better user experience. Sync issues may occur at times but this is usually rectified after feedback. Currently one of the best solutions we have employed to our business.

Source: Capterra