The WOW Factor

We use rose rocket as a selling tool to our customers, the online customer portal gives customers visibility of their rates, ability to live chat, live track, download their own PODS and Bills of lading, ability to print labels and ask questions. Functionality day in and day out has been simple and easy to use, it has added efficiencity, productivity and the ability to take on new business with ease.

Pros

From the day of integration the system work flawlessly. Order booking has saved the company employees and money. The integration with Google search has saved on guessing of hours of operation and phone numbers. Invoicing has saved the company time and money as well, leaving more time for corrective billing on the first time. AR and AP has also saved the company time, which equals money by integrating directly with accounting software. Manually entry is a thing of the past, duplicating records. All around everything about the software is enjoyable. Round the clock support, whenever we need assistance there is always someone there to help.

Cons

It doesn't make me a sandwich! As quoted by team after first week of integration.

The best TMS solution on the market

Order Management made easy Instant access to my carrier rates Easy internal communications

Pros

Sleek and sexy interface, as well as the easy-to-manage back end makes this a great solution, not only for small-mid sized companies, but also for larger enterprises. I have spent years consulting for a competitor TMS, and was amazed at how much simpler the Rose Rocket application was. If you are not using Rose Rocket, I recommend you at least give it a look.

A simple to use, diverse and feature rich TMS

Its a great piece of software. The chat function is innovative, and its in real time. Uploading our carrier rates and those of our clients helps to save us all time, and gives them multiple carrier options per shipment. Its very crisp, and has a nice flow. Entering an order requires minimal time.

Pros

The ease of use, as well as the ability for my clients to input their own orders.
Uploading Tariffs saves us time and money.

Cons

I wish we had found this earlier :)

Intermodal

Very positive. Customer support is very responsive to our needs and requests to the extent that he can get them pushed through.

Pros

Fairly easy to and straight forward to use.

Cons

It's geared more towards OTR and LTL as opposed to intermodal. There are many nuaces to intermodal that just don't occur in the OTR/LTL world and creating work arounds aren't always the most efficient method of resolution.

Rose Rocket has streamlined our day to day business operations; very happy with the product.

organized operations and streamlined communication with drivers w/ the app

Pros

Easy to use / navigate orders from the quoting stage to the invoicing stage. In addition the free app for drivers is key to communication between driver and dispatch but more importantly the customer with real time updates and signed PODs. The team @ Rose Rocket is incredible to work with from simple interface help questions to customized solutions that fit your needs. They seem to understand our business very well.

Darryl Major

we are saving a lot of time it is so fast and easy to use .

Pros

* Easy to use
* Very user friendly
*Love the dashboard layout
*love how mush information is right at your fingertips

Cons

I like everything about the software there is nothing I would change .

RR Review

Once all the updates are done the software will help us get bills out faster and keep better records.

Pros

Ease of use and logic in operation will improve our efficiencies

Cons

At the moment we are having to work around several things but the team is working on them