Xola Software


 

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

 

Xola - Booking management
 
  • Xola - Booking management
    Booking management
  • Xola - Login page
    Login page
  • Xola - Online booking interface
    Online booking interface
  • Xola - Scheduling
    Scheduling
  • Xola - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

149 Reviews of Xola

Showing 1-20 of 149

 

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Lauren from Escape Room Races
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy and quick!

Ease-of-use

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Pros

Ease of use and design. The setup process and training did not take long at all because the software is very intuitive.

Cons

There are a few features that would make things easier for my business that are not in place yet. But work arounds in the meantime were given to me that have worked well for us.

Source: Capterra
 

Adeline from Haunted Walks

June 2017

June 2017

Easy to use and versatile

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Pros

Easy to use, aesthetically pleasing, search options to find customers or other important details.

Cons

When you hit refresh you are automatically signed out.

Source: Capterra
 

Graeme from Planet Twig
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Stunning Product, Stunning Support

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Pros

Ease of use, ease of integration, simple and elegant solution for our customers. Quality support. Great flow to the UI

Cons

This product is awesome in every way apart from the ability to track sales in Google Analytics if made from a Mobile device. I'm aware this is being looked at, and once implememented, the solution will be nigh on perfect

Source: Capterra
 

Ashlie from JoyRide Pedal Tours

June 2017

June 2017

I love how we have customer support at our fingertips. The chat feature is great!

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Pros

I like being able to see all of our client purchases in one section. I also like being able to have full access and not rely on others to make changes, etc..

Cons

It is not as 'user friendly' as I would like. I usually utilize the chat feature which is great but I have to utilize it almost everyday.

Source: Capterra
 

Ryann from Fort Ticonderoga

June 2017

June 2017

XOLA is easy to use and is a tremendous help for back office organization.

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Keeping track of groups, adjusting specifications per group, viewing the calendar and the list of groups for each given day of the year.

Pros

I have had a great experience with customer care at XOLA. They really take their time to walk you through the steps and are always available for questions. It takes me less than 3 minutes to book a group, have it printed, and submit to departments, which saves me a lot of time, as Fort Ticonderoga books hundreds of groups May-July. It is also helpful that I'm able to adjust guests. I think my favorite feature about this software is the "edit listing" option. A lot of our groups have specific accommodations/pricing.

Cons

I don't like how I'm the only one with access to the software. It would be helpful for other departments to be able to logon and see the groups we have booked--however, I believe this can be changed if we decide to upgrade to the next level in the software.

Source: Capterra
 

Stephanie from Breakout Escape Room Bonita Springs
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My customers love the ease of use and I love the customer service.

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Pros

I love the fact that reports are a click away and it is easy to change bookings and access customer information. Adding and or changing listings and items is easy and only takes a few minutes. Customer service is amazing and any question or concern I have had has been addressed immediately. My customers love the ease of use and it makes my job easier when I do not have to walk customers through bookings. I have tried other booking systems in the past and Xola is by far the best.

Cons

I would like to see more detailed reports but I hear they are working on that. Otherwise I would not change a thing.

Source: Capterra
 

AJ from Urban Enigmas
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Amazing! Exactly what we were looking for.

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Pros

We love the Aesthetics, it's user friendliness, and overall performance. And Xola has great customer service.

Cons

We don't have any majors we like last about the product. We do wish you could link multiple waivers to a booking at once.

Source: Capterra
 

Eric from PedalPub-St Petersburg LLC

June 2017

June 2017

Very easy to get in touch with their helpline. (Don't need it very often.)

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Pros

It's easy on the front end for customers to use. They are responsive. They work with us. They're amazing.

Cons

It doesn't currently record the dollar amounts for mobile purchases but they're working on that so we can see flow-through on online marketing dollars.

Source: Capterra
 

Lisa from Escape Rooms Unlocked

June 2017

June 2017

We are thrilled to have a quality product to make our escape room sizzle!

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Functionality

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Pros

The ease of use. The user interface is fast, efficient and easy to understand. It's easy for customers booking and it's simple for us in the office. However, I must add that I appreciate the people just as much. Our rep, from the Xola team, was truly helpful in giving us good advice as we started our escape room. We read the marketing guide from Xola which was very helpful in getting us started with the basics. We have now moved beyond the basics and the team is still helping us with questions and suggestions. We greatly appreciate the 24 hour support and the willingness to help us work out any technical problems we run into integrating our systems.

Cons

We have difficulty adding a person to a game if someone shows up that puts the group over the stated limit per room.

Source: Capterra
 

James from Conari Escape Rooms

May 2017

May 2017

Great customer service. They catered to our needs at all times.

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Pros

It's easy to use and also looks neat and professional for your customers as well as being easy to use for the customer.

Source: Capterra
 

Andy from Cipher Escape Rooms
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Xola has been a critical tool for my business.

Ease-of-use

Functionality

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Pros

Their customer service is prompt and our rep is really helpful when I have questions about how to set up the system to meet my needs. Before Xola I used a different booking software and experienced a lot of abandoned bookings because the user interface was so clicky. Now with Xola I experience increased sales and the abandoned booking's feature is well worth it. I highly encourage anyone opening an escape room to use this platform!

Cons

The sales don't tie back to the correct sales person if an order comes in via the front end and it is confirmed through the back end of the software.

Source: Capterra
 

Greg from The Exit Room
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Xola is en extremely user friendly booking system, both on the front and back ends. A great product.

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Ease of use for my customers and staff. Less confusion on my website interface. Easier to train my staff on how to use the software.

Pros

The front end of Xola has a very clean, user friendly design. This lets my customers navigate it with ease and without confusion. The back end is very easy to use as well. Populating financial reports & graphics for a quick reference, a simple booking process, and a great credit card processing rate are all reasons that we love Xola.

Source: Capterra
 

Robert from PopSpots
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Excellent customer service. She is very attentive to my questions and she gave a great webinar

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I saved myself a lot of time because the functionality is fairly easy to navigate.

Pros

The software is easy to navigate and also offers many paths for customers to follow to get to exactly what they want.

Cons

I think it might be nice to have more visual step by step illustrations because I'm visually oriented.

Source: Capterra
 

Travis from PA Escape Rooms
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I feel very comfortable with the product and their service as major part of running my business

Ease-of-use

Functionality

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Piece of mind and support levels of an industry leader.

Pros

Flexible to add listings and modify. Use my own credit card processor. Does not charge my customers. Xola University
CUSTOMER SERVICE !!! Anytime day or night

Cons

Takes a bit to learn to navigate. Some bugs have occurred but quickly resolved. Would like more options on the mobile app.

Source: Capterra
 

Scott from Escape Room Immersion

May 2017

May 2017

This is our third booking software company and by far our favorite.

Ease-of-use

Functionality

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Value for Money

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Pros

Several things, but the abandoned booking report is what sold us. I've also been very happy with customer service and support several things, but the abandoned booking report is what sold us. I've also been very happy with Customer Service and Support.

Source: Capterra
 

Kellie from Escape it Houston

May 2017

May 2017

Great service

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Xola is very easy to navigate and personalize.
I can choose which users have access to certain features and it's simple to keep track of how the business is doing.
It is mobile friendly as well.
Xola provides excellent and fast customer service support.

Cons

What I like least about Xola is that it is challenging to manipulate bookings.
I would like the process of creating listings and manipulating times & prices to be easier for special circumstances.

Source: Capterra
 

Will from Foxy Pedaler, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great Customer Support. The various support teams were very responsive.!

Ease-of-use

Functionality

Product Quality

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Increased Sales, Secure Information Storing, Organized Information, Easy Staff assignment of Tours, It has it all.

Pros

The platform can adapt to and optimize any sales generated business. I noticed the platform on a similar tour based website and it had everything I wanted. Then I seen the back end program and I was blown away. It captures all the info I need plus some. The abandoned booking feature saves the day when a customer walks away from a booking or decides the price isn't right for them. The Customer support is amazing, from the Sales team, to the Setup team, and then general support team that follows you while you operate in business just in case you have question. I haven't had to wait for an answer more than a few business hours while I was setting up. Just operating a few days I realized I needed to make a big change in by booking strategy and a new option was created in a just a day to capture the sales I was losing.

Cons

great value for most large volume customers but when you just begin it can be pricey. I wish there was an option based on sales numbers. I have a seasonal tour company and I'm also billed in the off season, that could be come costly for a small operator.

Source: Capterra
 

Katie from Aviation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

The functionality of Xola is surpassed only by their customer service.

Ease-of-use

Functionality

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Value for Money

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Value for Money
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Pros

Straight forward, easy to use. LOVE the chat customer service option! It's not often that I get the time in my day to drop everything and make a phone call. Chat allows me to multi-task while receiving assistance.

Cons

There are a few things that don't offer the control I'd like. For instance, you can't edit a reservation in the past and keep it in the past. If I want to issue a refund to a client and adjust the cost, Xola rebooks the customer for the current (or future) date. The commission section has the same issue. Once I reconcile the commission cost, and I can't go back in to the memo and add the check number or more notes.

Source: Capterra
 

Taylor from Raccoon Mountain Caverns
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Opens up a world of possibilities!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Xola has been phenomenal for our business. It is incredibly user friendly, has a very aesthetically pleasing design, and, best of all, opens up so much more accessibility for our customers. Previously, all reservations were made over the phone. Having an easy to use, functional online booking systems has allowed us to reach more of a customer base than ever. Our web traffic has gone through the roof, with the addition of Xola being the only change to our site. It gives me much more control over scheduling for my tours than I ever had before. My staff also loves that they can be notified of upcoming tours directly via email. Overall, my experience has been outstanding and I would highly recommend Xola to anyone in the tour/adventure activity business!

Source: Capterra
 

Shelly from Bell's Brewery
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Bell's Brewery Tours and Xola

Ease-of-use

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Within the first year of integrating Xola into our tours program, we managed to increase the number of visitors by 20%. The ease of booking for our fans and the confidence in knowing that their spot on a tour is guaranteed contributes to a seamless visit. In addition, Xola compliments our website as it is attractive and intuitive!

Pros

Simple to use

Cons

Every tour program is unique and requires a unique system. At times the system has not been able to do what I need it to do, however I always make sure that the people at Xola knows this and they tend to try to develop new ways for Xola to operate based upon my feedback.

Source: Capterra