Xola Software


 

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

 

Xola - Booking management
 
  • Xola - Booking management
    Booking management
  • Xola - Login page
    Login page
  • Xola - Online booking interface
    Online booking interface
  • Xola - Scheduling
    Scheduling
  • Xola - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

214 Reviews of Xola

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Mike from Escape City
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy booking, polished design, simple for staff to use. Great customer service & support if required

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

XOLA provides a polished experience for our clients. It's simple to book -
online, over the phone, and in store. Everything is customizable to our brand, and the straightforward dashboard makes operations easy for our staff.

Additional features such as coupon codes, online gifts, and comprehensive analytics also ad value.

Amazing customer service, we've been with XOLA from the start and they've listened to our concerns when we've had them and made improvements based on our feedback.

Cons

XOLA doesn't provide the option to have multiple locations on a single account, which makes it expensive as a business starts to grow.

Source: Capterra
 

Nigel M from Vita Bel Sailing Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

User and customer-friendly reservation software with outstanding support.

Ease-of-use

Functionality

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Up to date information sharing; an attractive professional looking booking system

Pros

Highly functional. Offers a complete solution to simple operations, sensible work-arounds and compromises possible with more complex requirements. Support is outstanding, on this alone I can recommend the system but the feature set is also rich and useful.

Cons

Limited payment gateways; booking flow is smooth but not flexible; a few more CRM features would make this a knock-out software for operations and marketing

Source: Capterra
 

Cole from FlyOCNJ Parasail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy and reliable bookings management with Xola.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

I am most happy with Xola's ease of use. On both the customer's and the business's end, Xola is very straightforward and well organized which allows for easy, question free bookings by my customers, and a fast, easy check-in and payment process for my employees.

Xola's cross platform reliability is also a huge plus for me. With other booking software I've used in the past, I frequently experienced "down-time" on one or more of my devices. In well over a year of use on Xola, I am yet to experience any similar issue.

Cons

Product improvements and app updates have been a little slow. In particular the mobile app is in dire need of updating. But for the most part, critical updates that are missing have been few and far between because most of the features you need are already there and already work well.

Source: Capterra
 

Andre from TriOne Cycles Newport Beach
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Application. Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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less time scheduling customers

Pros

Ease of use, functionality, customer interface, integration, look and feel. It is a great application for the price.

Cons

The only suggestion I would have would be to maybe implement a little more functionality for product utilization

Source: Capterra
 

Cody from Escape Room The Woodlands

August 2017

August 2017

Xola has provided a one-stop shop for all my needs including booking, revenue and scheduling.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I really love the automated emails that I receive for bookings and reminders. It helps me streamline my day and get our employees on board to who needs to do what. When running a business, it's nice to trust that customers are being followed up with!

Cons

I don't like the jump in price from the basic to the next tier. Abandoned bookings are the big selling point and I feel it's a bit invasive if you ask someone why they didn't book or come back about "is there anything I can do to help you." It makes it look like you're spying on them a bit.

Source: Capterra
 

John from The Bend Tour Company
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I recently moved 4 tour companies onto Xola from other options and I am happy to never look back!

Ease-of-use

Functionality

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Slicker guest interface as well as a more intuitive and cleaner user interface for staff.

Pros

My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need.

I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms.

Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well.

Cons

The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app.

The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else.

Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform.

Source: Capterra
 

Lauren from Medtronic

August 2017

August 2017

Easy, customers love it, expierence based vs appointment based, perfect for our boat tour business

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Timeline view, easy rebooking, automated email send out, look of it on my website, customer service is awesome

Cons

No option to book a two leg trip (have to add another expierence). We have a boat shuttle service and our customers are required to book a departure and return time. Sometimes this causes confusion. It would be awesome to have it set up all on one page with times available for both trips.

Source: Capterra
 

Paul from GetOn2Wheels
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This system has changed our business and our lives. Glad we found Xola.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Efficiency for admin staff and clients.
Money transferes to our accounts quickly.
Information is gathered at time of booking

Pros

The App is very user friendly for our instructors to use.
Clients have found it simple to use.
Once implemented the system is terrtfic. It saves alot of time for clients and staff in admin.

Cons

Setup time and knowledge to use the systems back end needs 1:1 support with a tech person.
Training of our admin could be workshops online with YouTube tutorials etc?

Source: Capterra
 

Christine from Broadmoor Soaring Adventure
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Originally our company worked with Fulgen, when switching over it was simple. Everything was easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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The ease of scheduling tours and being able to have everything in one place

Pros

I like that you can have everything in one screen when doing reservations. You can change the amount of guest, the date, time, everything!

Cons

Editing some of the guest names or emails is a little tricky to figure out. It definitely takes a littl bit to get use to, but is well worth the switch!

Source: Capterra
 

Timothy from Na Pali Catamaran
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I like Xola and I often recommend it. It is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

When training new hires, it sure makes that easy, since it is so intuitive. It's a 1000x better than our old system of pen and paper and it seems to me to be better than Fareharbor.

Cons

I least like the iOS app. I like that there is an app, but it seems to be missing a lot of the features available through the website on my browser. I don't expect every single feature to be available and maybe there is more than I'm aware of, but I definitely think the app could use some work.

Source: Capterra
 

Ashley from Timberline Adventures

August 2017

August 2017

Great booking engine and very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Love how easy it is to use and customize to our business. Love the price and all we get for the price we pay.

Cons

We don't have one specific thing that we don't like. There are little nuances here and there but with the new updates you are always coming up with our concerns are usually remedied.

Source: Capterra
 

Collin from Sprock n' Roll Party Bikes

August 2017

August 2017

Website is near perfect, the mobile app could use some updates allowing it to function like website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I like the way it allows you to keep tabs on visits to "book now" and works to reconcile abandoned bookings.

Cons

The fact that you can't see communication with clients unless you navigate into the messenger column, it makes keeping track of weekly reminder functions difficult.

Source: Capterra
 

Sandra Dee from Children's Concierge
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

OH! I absolutlely love my XOLA software. I find it almost intuitve ! So rare for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Potential walk guests can book on-line and I'm not in a panic becasue the software takes care of it all! It's totally easy to understand. And on those few occassions when it isn't easy to understand, the service staff are right there and incredible!

Pros

It makes sense. And if there is a time that it doesn't allow me to do things the way I might want to them, the alternative provided, still makes sense. I also REALLY like that it integrates our bookings from other sources such as Viator.

Source: Capterra
 

CRISTIAN from Enigma HQ
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Nifty and smooth but it could be improved to be more user-friendly

Ease-of-use

Functionality

Product Quality

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It's fairly easy to use. My boss uses it to organize times and payment for our escape room bookings.

Pros

The overall layout looks very clean like a polished outline. The organization of details (which parts matter the most like costs, names, and times) is very well-thought out. The features are easy to find.

Cons

It's difficult to make adjustments or last minute changes that do NOT get saved. If you want to update something, it's response time is slow or it does not acknowledge the change at all.
Also, it's annoying how clicking on one booking appointment suddenly changes the whole format without an option of going back. I have to refresh the whole web page to go back to the general layout of bookings for the week.

Source: Capterra
 

Keith from Extended Horizons
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I'm mobile on the road most of the day. I can look each reservation at any time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being mobile

Pros

Keeps me updated with any changes that might happen during the day. It also gives me all information I might need. Like name, age, height, if they booked any add one and any special notes I might need to make the clients happy.

Cons

Mobile app I can not see if they signed a waiver. My computer I can see if they signed a waiver. When I'm not in cell range I can not get updates. When day goes by it is hard to find information on past bookings. Like email adress.

Source: Capterra
 

Lori from The Escape Room Experience
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent setup and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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I love the easy booking process from all user points. It's easy for me to book from the back office and it's easy for my customers to select exactly what they are looking for. Easy booking process equals more bookings. More bookings equals more revenue!

Pros

I love the professional look of Xola compared to the other booking software options available for my industry. The setup process was very simple because I was assigned a specialist that literally walked me through the entire process.

Cons

I had to think for a long time to come up with something to write in this category. The only thing I can think of is that I wish it was a bit easier to use from my Android phone. When I try to access the site from my phone everything stays tiny rather than automatically formatting. This may be an issue with my particular phone or me as the operator. Neither would surprise me.

Source: Capterra
 

Steve from Slowride, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I enjoy using the Xola Software and the staff has been amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

Support and ease of use.

Pros

The ease of use and the support. The software has evolved and it is offering many more options making it more user friendly. The staff through the Chat portal have been great!

Cons

I would like a better means to integrate the Smartwaiver signatures to the specific bookings, if signed prior to tour on iPad.

Source: Capterra
 

Michael from Bell's Brewery, Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Xola provides a great way for tour guests to register online for our guided brewery tours.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
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Organized and comfortable experience for guests, professional atmosphere (moving from paper sign-in sheets to Xola), ability to see bookings update during a weekend shift, ability to check my private tour schedule from home

Pros

- Ease of registering a new group
- Flexibility in creating different tour experiences
- Usability across different check-in platforms (phones, computers, tablets, etc.)

Cons

- Mobile app: Adjusting a group size or editing a booking is not always possible/typically buggy, which can be stressful when a tour is about to begin within a few minutes and a group is trying to check in for their tour.
- Heavy focus on financial info: While this is undoubtedly useful information for tour programs that sell merchandise or charge for their experiences, I would like to see more detailed analytics on attendance info rather than just financial info.

Source: Capterra
 

Susan from Ride the Bine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great experience and customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

Ease of booking.

Pros

Ease of use online and how easy the software is to load and reserve. The software is clean and efficient.

Cons

I don't like the limitations of the web app. I also need to be able to send a reservation link to guests who have saved a date but didn't pay immediately online. I need to be able to book a date out on the back end and send a booking link to guests to pay online instead of having to have them call in.

Source: Capterra
 

Jake from Edge of the World
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very professional looking booking software and very easy to navigate. Highly recommend this product

Ease-of-use

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Ease-of-use
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More customers and a more professional website.

Pros

It's very customizable and easy to teach to employees. It has a very nice, clean look on the front end and easy for my customers to navigate.

Cons

The app needs some more features. I would like to be able to do more to each reservation with the app. Sometimes you're away from your computer and need to make adjustments to your tour. The app isn't too capable of handling all the needs.

Source: Capterra