TouchBistro
About TouchBistro
TouchBistro Pricing
• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month
Starting price:
$69.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for TouchBistro
1 - 5 of 388 Reviews
Kyle
Verified reviewer
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
TouchBistro POS Review
When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.
PROSThe TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.
CONSSometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.
Becky
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Would Recommend
This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.
PROSSO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy
CONSIn person set up would have been alot easier but that's the only con I can think of
Reasons for switching to TouchBistro
Old POS was ancient and old clover device did not integrate like chase does. Learned whole trying to cancel clover, that their customer service was appalling.
Vendor Response
Hi Becky, thank you for the review! We're happy to hear you're enjoying the reporting function.
Replied August 2022
Robert
Verified reviewer
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
STAY AWAY FROM TOUCHBISTRO!
Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary.
PROSThe low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.
CONSWhere to begin? We literally have pages of complaints about this system.
Vendor Response
Hi Robert, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to reviews@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you.
Replied March 2024
Jacqueline
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2019
Review
Worst customer service EVER! Will not recommend solely for that
PROSEase of use and functionality of the system is great
CONSProcess to split checks after order is difficult
Reason for choosing TouchBistro
The sales rep was convincing and over promised
April
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Excellent POS system
Touch bistro has been a vital part of my business. It was easy to set up my menu and any modifiers, which is important for not missing things on an order. Getting daily, monthly or even yearly reports is very easy. The software is easy to use, so you don’t have to be tech savvy to understand how to use it. When you link your payment terminal with the system it is only a push of a button and the customer can use the terminal. There is no change of discrepancy between the register and terminal. Overall it is a great system and I have had no issues with it in the almost 3 years I have been using it!
PROSI love that it is so easy to navigate through my menu. Payment options are made simple and easy for the employees and customers. You don’t need to be tech savvy to understand how the program works so it’s great for all age employees.
CONSSometimes it takes a while to reach support
Reason for choosing TouchBistro
Price
Reasons for switching to TouchBistro
Ready for a change
Vendor Response
April, it's been a pleasure working with your business for the past 3 years! Thank you for sharing. -Carly
Replied August 2023