We wanted to automate the cash matching process and post the information back into the ERP. A benefit that we have now is that the system can automatically scan the checks deposited and match the invoice with correct payment information

HighRadius with its solution has helped us streamline things on the Accounts Receivable front of our organization. The solution integration has been seamless, helped us reduce cost overheads and has also improved our bottom line through faster and efficient recovery of our receivables

With any software implementation there is always a few "hiccups" and these were addressed and handled in a timely manner to meet our requirements.

Overall, I was awed by the capabilities of their cash application software. Highradius designed a high-performing interface that met my specific individual needs. Having applied cash manually prior to implementation, I saved a lot of time and effort in the processing of receivables. Employees may take a day off, but Highradius never sleeps. Great product. I highly recommend.

The ability to process receipts without human intervention or mis-key made the process much less labor intensive and, overall, more accurate. The portal is much easier to access than our ERP (Oracle - JD Edwards) when doing research. It keeps all the relevant payment data in an organized manner, and provides reporting capabilities to help reconcile our accounts on a daily basis. Highradius customized their product for us to address customer payment issues that other vendors do not provide.

Integration really should be left to a qualified project manager, and not someone with a demanding workload. Highradius' design team did an exceptional job in creating a customized interface, but I felt rushed to meet their deadline for implementation. Great care should be taken to convey exactly how you want the utility to look and feel during the design phase. Changes after that point are an added expense.

Integration was fairly straight forward.

Limitations in particular areas, such as the ability to re-send the secure email link. Our IT department was able to find a workaround solution.

The automated correspondence and worklist tracking allows for focused collections and maximized time and efforts. It is our credit application processor, cash posting tool, and collection assistant. With the aid of High Radius Integrated Receivables, we have been able to increase the speed of collections and positively impact cash flow. We have cut the time retrieving data to make credit decisions, and our cash posting integration is much more efficient.

Organization, efficient, ease of use. Using the cash applications, credit and collections modules has made the job of a credit specialist so much more efficient. Our team relies on the workflows to stay organized and address the accounts with greatest impact. Especially during 2020, it has made the transition to work remotely nearly seamless.

There are often upgrades or enhancements we are not able to see, or once requested, takes extreme amounts of time (6+ months) to implement these. We feel we are not getting full use of the system without these upgrades/enhancements. When some are implemented, no test parameters, and causes other areas of the program to fail.

Overall the implementation of the HighRadius credit and collection modules have been gamechangers that have allowed us to fully transform and address manual inefficient tasks, which have resulted in quantifiable and significant value being captured.

Very user friendly interface with a strong user community that allows us to benefit from the ideas and best practices of companies made up of different industries and sizes. The tool is constantly improving and adapting as the the user base grows and better ways to do things are discovered.

There were service ticket request delays as a result of COVID, but HRC quickly recognized the issue and provided additional resources and attention to resolve the issues.

1. Integration between different products has been drastically improving 2. Well developed tool to automatically capture information using OCR tool 3. Tool is pretty flexible, so can be configured for vast range of requirements 4. Has out-of-the-box plugins already built for common ERPs like SAP, NetSuite, Oracle, etc. This eliminates enterprise clients' IT development efforts and results in faster delivery. 5. By far the best in the industry

1. AI needs to be further developed 2. Integration between different products can be much better.

The worklist is definitely the most impactful feature of this software. Before we implemented this software the team didn't have a clear view of how to approach their receivables everyday. Now when the login they have a list of items to work and the suggested action they should take. The standardized emails and ability to attach invoices also make the teams job so much easier than it was before.

The only cons I have are there are some things I would have designed differently now that I have a better understanding of the product two years after I implemented it. I think it could have done more for us than we set it up to do. Specifically we didn't include unapplied cash which may be helpful for our collectors to view.

As mentioned above, we were able to remove non-value add tasks so we can focus our time on value add items. We can run reports & see which customers &/or reasons are decreasing % of automation & focus our attention to fixing them one at a time.

There are several things I love about the software. First & foremost, it increases the % of automation for things that were previously manual. We were able to eliminate several tasks related to reporting downloading/saving as HRC does that in 1 place. I love the out of the box reporting, a click of the button gives me metrics on things that we previously would have to manage daily.

The feature I like least is when a payment is made against an invoice & a deduction is taken. I would want them to be netted automatically but the software sets them up separately & we have to net them which adds an element of manual intervention & causes an issue because it is no longer tied to the invoic

Automation: Collection Task along with automated reports

Problem Solving : Ticket Issue vs time managment

Ability to be more on top of our AR.

Very easy to use, and thankful everything is in one place.

There has been one feature that doesn't work since we moved forward with this product.

The automated reminders, organizing emails and correspondence by customer, and promises to pay work very well.

The automation of past due reminders is key for our business. Setting up rules for different portfolios has been very impactful to our cash flow.

Difficult to make changes once the background rules are set up.

Dynamic; easy to use and understand; Easily integrated with SAP; Reduced time and manual effort involved in payment application.

OCR capture can be improved to facilitate & increase auto cash hit rate.

The High Radius cash application system in itself is a great tool. However, the High Five Customer Support team is not always responsive or provide timely updates.

Automation and ease of use. The High Radius cash application system is able to successfully match 50% of our incoming receipts.

Occasional issues accessing the High Radius system or critical errors that would cause interruption.