All CallSource Reviews
1-25 of 195 Reviews
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Anastasia
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great Product!
Overall, we have had a great experience with the company.
PROSThis program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads.
CONSOne downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours.
Vendor Response
Hi Anastasia, Thank you for your great feedback. We sincerely apologize for the lack of communication with the outage that happened last year; we hope this does not happen again, but in any event, we will be sure to reach out ASAP. We do have a 99.999% uptime with our phone systems but, unfortunately, sometimes these errors do happen. We are thankful for your feedback on the situation and hope to continue to make it right with you. We will be sure to keep you updated on product updates, including a more mobile-friendly version when that is availalbe. Thanks again for your review, Anastasia! - CallSource
Replied August 2019
Valerie
Research, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2019
Challenged - Errors
The service has been challenging, one year we were overcharged by 30%, another year, we had over 10 % of our numbers ringing to the wrong lines, lines ending to late and getting charged more, lines getting cut off to early. See the list below for more: Telephone lines not working When we get a new rep for Call Source there are issues, so our client ends up feeling it For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions
PROSIt is intuitive. It is easy to get around and is just plain logical.
CONSIt feels like the software is fine, its just the human aspect that is challenging, the way things are set up or not set up. The response and the response time.
Reason for choosing CallSource
Can not remember. We do like many things, however, we have also had many challenges.
Vendor Response
Hi Valerie, We are sorry to hear that you've had a few billing and routing issues - we always want to deliver the most accurate and best data to our clients, as well as not have any mishaps on the billing part. If you are ever having an issue with your support communication, please feel free to also contact our general support team at support@callsource.com if you feel a different account rep would be better suited for your needs. Thanks again for your feedback, CallSource
Replied August 2019
Thomas
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2019
I am not a fan of Call Source
Negative.....
PROSIt records the conversations so I can listen in on potential deals in detail
CONSIt shows up as Spam on customers phones and it uses a 800 number. Also it drops call constantly
Reason for choosing CallSource
I am actually going to end Call Source as soon as we get things set up with the other company....
Vendor Response
Hello Thomas, Sorry to hear that you've had a poor experience with CallSource, we always hope that our clients get extreme value from our services. I've passed along your comments to your dedicated account representatives - they have reached out and left a voicemail with your colleague and look forward to speaking with you soon to get these issues corrected. Thanks, CallSource
Replied August 2019
Cole
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Performs Exactly as Expected
Overall solid platform for what we use it for: tracking the quantity and frequency of phone calls per marketing source. Great customer service and support staff.
PROSthe tracking numbers and related data to marketing sources
CONSthe full package is too expensive yet the middle packages have stark inefficiencies
Reason for choosing CallSource
Simplicity, price, and previous experience
Vendor Response
Hi Cole, Thanks for your review - we are sorry that you aren't satisfied with pricing, but can always revisit that with your CallSource rep if you feel you aren't getting enough value for the price. Otherwise, we are glad to hear that you get a lot of use out of the system and enjoy the great customer service! - CallSource
Replied August 2019
Diana
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
CallSource
7/10 - For what it is, it's not a bad system. Both the Customer Service and Marketing teams use the system with a degree of ease. Looking forward to future incarnations of a more developed product.
PROSIt's easy to use and the TPA is a solid dipstick indicator of how the team is doing overall. Sharing the calls is easy and so is finding them when it's necessary. The additional services they offer are attractive.
CONSIt isn't very customizable. Two teams use this software and we both use it very differently. It would be nice if, upon booting up, the system automatically set itself up instead of having to click through so it's functional for us. Additionally, we've had issues with a CSR who's voice isn't recognized and the fix was "tell her to do things differently" even though she follows the script like the rest of the team. The refusal to find fault in the system was less than impressive. It's also hard to adjust calls that have been recorded incorrectly. Currently, I have to contact a member of the support staff and hope/wait for them to address it. Not great when the bonuses are dependant on the numbers and numbers change daily.
Vendor Response
Hi Diana, Thank you for your feedback, we apologize that you've had some issues with scoring with some CSRs; please continue to alert your CallSource rep with any issues so we can correct those for you. We will bring your suggestion for more cusotmization to our product team as well, thanks for that. - CallSource
Replied August 2019
Ray
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
CallSource for the Win!
We are saving deals with Deal Saver and we are connecting with more prospects with text.
PROSThe text platform is excellent. We use the texting platform daily.
CONSSelf provisioning of phone numbers would be a positive.
Reason for choosing CallSource
Because of Customer Support! Really.
Reasons for switching to CallSource
Customer Support! The are the best!!
Vendor Response
Hi Ray, We appreciate your review and are so glad to hear that you are finding success with the texting platform and DealSaver alerts! We do have self-provisioning available, please do not hesitate to reach out to your dedicated CallSource rep to learn more about getting this access. Thanks again, CallSource
Replied September 2019
John
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
Call Source Effectiveness.
My overall experience is a positive one. When adding users I had a challenging time getting it done. Too many hoops to jump through unfortunately.
PROSEase of use is important to me. This product is easy to learn and use daily. The ability to hear calls is extremely useful and I can usually find calls I'm looking for quickly.
CONSThere is nowhere that I know of in this platform for "review" of calls. A place where I can put notes that other department heads and the ownership can read. This is where this tool is a valuable asset but falls short of being able to be utilized as a training resource. I use it mainly for record keeping. I review calls and act of calls that need immediate attention. But because its just me doing this, I don't have enough time to take action on more of the calls. So a notes feature would help immensely. If one exist please let me know and I would be happy to use it. Thank you.
Reason for choosing CallSource
Out of my control. When we review this product in the future I will have a say in what we do.
Vendor Response
Hi John, Thank you for your review. We've checked with our product team and are excited to inform you that we will have a notes functionality available within the coming months. Stay tuned for our communication to see when that rolls out! For adding new users, please do not hesitate to reach out to your dedicated account reps to help you expedite that process. We appreciate your feedback! - CallSource
Replied August 2019
Angela
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Love the Service
The level of support is excellent, I'm able to put in a request and get an answer immediately. The requests are followed through with detail and I will receive ticket updates as needed.
CONSSometimes I feel as though there is lack of transparency for what numbers are associated with which call tracking numbers on dealers sites.
Vendor Response
Hi Angela, Thanks for your great review! We are happy to hear our customer support lives up to expectations. If you are having trouble assigning your ad sources to numbers, please feel free to reach out to your CallSource rep to get that sorted out. - CallSource
Replied August 2019
Robert
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
CallSource Suite, Dashboard
Overall experience has been very good. The Dashboard value is exceptional, particularly if you want to measure and understand how your team is doing at individual and organizational levels.
PROSSuite provides real-time access to our call campaign status, rates calls and provides automated reports. Dashboard gives us performance metrics on our entire team for inbound call handling and call conversion to appointment rates.
CONSOccasionally have had report related issues.
Reasons for switching to CallSource
Better and more timely reporting on CallSource. Better service from support team and ability to have more timely and better control over managing and measuring results.
Vendor Response
Hi Robert, Thank you for your review - we are glad that you enjoy the CallSource reports, especially the newer dashboard, for your business! We are always looking to improve, so whenever you run into those report-related issues, do not hesitate to let us know. - CallSource
Replied August 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed August 2019
It's ok
It's pretty good, but could be better.
PROSListening to calls, knowing how team is converting
CONSThe software is not user friendly at all. Additionally, those that listen to calls make mistakes on scoring quite often
Vendor Response
Thanks so much for your review, we take your feedback seriously and are always working on improving our product. If you have any specific issues that you find CallSource to not be user-friendly, please let your CallSource rep know so we can pass that along to our product team. Thank you, CallSource
Replied August 2019
Fernando
Security and Investigations, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great for reports
The report features, hands down. Information is everything, and it's important to know where and how your marketing dollars are being spent. CallSource helped with call tracking and even monitoring our customer service. The reports we export from CallSource were tailored to our needs.
CONSRecording only stayed saved for a month.
Reason for choosing CallSource
Reports.
Vendor Response
Hi Fernando, Thank you for your excellent review! We are so happy with the value CallSource delivers for your business. If you'd like to be able to keep your call recordings past 30 days, please contact your CallSource rep to get that put into place for you. Thanks, CallSource
Replied August 2019
Julie
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
It works for what I need it for
I like that the whole product is very user friendly.
CONSThe recordings take a while to download/playback
Reason for choosing CallSource
Price point
Reasons for switching to CallSource
Price point for what I needed it for.
Vendor Response
We appreciate your review, Julie! - CallSource
Replied August 2019
David
Medical Devices, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed August 2019
Review
It is easier to list problems - inaccurate reporting, slow speed
CONSProvisioning and Reporting should not be separate logins
Vendor Response
Hello David, We are sorry to learn you are dissatisfied with some aspects of our service platform. At CallSource we are designed as a full-service company with a strong emphasis on client relationships. We appreciate your feedback and do understand that some clients prefer to self-provision rather than have us do it for you. Your opinion is valuable and we will use such constructive comments for our future planning. Please do not hesitate to reach out to your dedicated CallSource representative if you have any other specific problems that you'd like us to address and make right with you. Thank you, CallSource
Replied August 2019
Shayla
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Great!!
Happy with the information and training this provides me for my office staff.
PROSThis software is great for training purposes and tracking for marketing purposes. New dashboard is easy to navigate.
CONSDashboard wont let you print certain portions of data in a format that you can see all data. I end up doing a lot of snipping and pasting to word document. Old portal was easier for printing purposes
Vendor Response
Hi Shayla, Thanks for your review! We are so happy that you are enjoying the new dashboard. Please do not hesitate to reach out to your CallSource representative if you need help exporting any data to make it easier to print hard copies. - CallSource
Replied August 2019
Brian
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Game Changer
I use it primarily to monitor our incoming sales calls. The Dealsaver Alerts are great. They are a great resource to make sure that we don't miss an opportunity, but also a great training tool for the sales staff. The intergration with our CRM (eLeads) is great. have the call logs also give opportunity to measure direct sales results from incoming calls.
PROSEase of use and the intergration with our CRM
CONSReporting was a little hard to learn, but once I got it; became a piece of cake.
Vendor Response
Hi Brian, Thank you so much for your review; so glad that the DealSaver alerts are helping you not only recapture lost opportunities, but also train internally. We appreciate your feedback! - CallSource
Replied August 2019
Terry
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Plumbing Services Callsource Review
Overall, I believe that CallSource is definitely valuable to both my team and the company as a whole. The CallSource team has been professional and responsive with any concerns we have had.
PROSI appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue. I also appreciate the fact that missed opportunities are brought back to life with the Deal-Saver feature, though it does sometimes send over Deal-Savers that were nonconvertible for various reasons.
CONSIt seems that the value of the training diminishes over time, which makes sense as my staff improves. However, their improvement was not reflected in their scores, resulting in lower confidence in the product and somewhat demoralized staff that strove to put forth effort with no improvement reflecting in the reporting.
Reason for choosing CallSource
N/A
Vendor Response
Hi Terry, We appreciate your thorough feedback! It is great that you are able to utilize DealSaver and call coaching to gain more clients and improve conversion rates for more revenue. Sorry to hear that you're feeling that the value of coaching diminishes over time as your staff improves - hopefully your staff keeps striving to continuously improve and keep conversion rates up! Thanks again for your review; we've passed on your feedback to your CallSource reps for discussion. - CallSource
Replied August 2019
cliff
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Reliable and Easy To Use
The data is recorded and easy to find, have used CallSource for a few years so when I had the opportunity to open a new branch, had to have it with me!
PROSCallSource is easy to implement, use, and monitor. Great reporting. Outstanding customer service!
CONSI cannot think of any dislike of CallSource.
Reason for choosing CallSource
I have used CallSource for quite a few years, no need to try another!
Vendor Response
Thanks for your great review and for spreading CallSource to your new branch, Cliff! We are so happy to hear that it is helping your business and providing great value. - CallSource
Replied September 2019
David
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Solid Product
Helps identify areas for training, customer support, and areas we can improve as far as missed calls.
PROSCall Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.
CONSTo many options to use--only have tried the ones I know!!!
Vendor Response
Thanks for your great review, David! If you ever need help navigating other options available, please do not hesitate to reach out to your CallSource rep to ensure you are making the most of your data. - CallSource
Replied August 2019
Emma
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
KFD CallSource Review
The layout is easy to navigate and user friendly.
CONSThey don't listen to every call and the AI software isn't always reliable.
Vendor Response
Hi Emma, We are glad to hear that you find the system easy to use, but sorry that you find our analytics unreliable. As long as phone numbers are in our system, we do listen to and score every call. If you feel that you are missing some calls scored, please reach out to your CallSource rep to get this corrected - we want to make sure you are getting reliable and helpful data! Thanks again for your review, CallSource
Replied August 2019
Patrick
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
Callsource Tracking Time
Our business likes the ease of use and hands off need to operate the tracking systems. Being able to easily migrate numbers into different marketing areas on the fly allows us to quickly analyze areas of need.
CONSreporting backend can be a little finicky at times.
Vendor Response
Patrick, thanks for your feedback - we are glad that CallSource helps you to analyze areas of need in your business and in marketing. We hope you continue to find value and make great business decisions from your data! - CallSource
Replied August 2019
Brad
Health, Wellness and Fitness, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed August 2019
Great overall tool but online intrface needs upgrading
Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.
CONSWebsite interface is pretty weak and cumbersome to use. Very difficult to run reports out of the system. It run really slow.
Vendor Response
Hi Brad, Thanks for your feedback. We are working on updating some parts of the system, so please stay tuned for those updates. If you have any other specific recommendations, please let your CallSource rep know - we'd love to hear them! - CallSource
Replied August 2019
Jessica
Consumer Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Great Product, has given us much more info on our marketing
We have been using Call Source for years and are very happy with the product. It has helped us track our marketing more than we ever were able to and see what our return on investment is for each campaign. Our marketing budget has gone down while our call volume has gone up. It has also really helped us be able to get better pricing as we can show exactly how many calls we are getting for each campaign.
CONSReporting is sometimes hard to follow, wish it were a bit more streamlined.
Vendor Response
Hi Jessica, Thanks for your review, we are so happy to hear that you've been able to get better pricing for your marketing campaigns by using CallSource data! High five! If you ever need any help with understanding the reporting, please do not hesitate to reach out to your dedicated CallSource reps - we are here to help. - CallSource
Replied August 2019
Manuel
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
One Of The BEST TOOLS and Resources We Use!!!
It's an excellent resource and tool.
PROSHow it identifies the calls and assigns them accordingly, with times as well missed calls dates and times.
CONSNothing it's overall information providing process has been very useful..
Vendor Response
Hi Manuel, Thank you for your review! We hope to provide great value you to all of our clients, so it is great that you are finding a lot of use out of CallSource's solutions. We look forward to continuing to partner with you! - CallSource
Replied August 2019
nick
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
great learning tool
it's a great tool
PROSIt helps me train and correct issues in my department
CONSwould like more calls to use for training
Vendor Response
Hi Nick, Thank you for your review! So happy to hear that CallSource helps you train internally and address issues - feel free to reach out to your CallSource rep to talk about getting more calls scored for training purposes, and to make sure you are utilizing all scored calls to their fullest potential! - CallSource
Replied August 2019
Zack
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
CallSource
Good experience over all, always have an account rep to contact, always receive answers to any support requests
PROSIt does what we require, is easily accessible as a web app
CONSNothing that I don't like about most software as in never enough time to admin it thoroughly, other users never as educated or experienced as could be.
Vendor Response
Thanks for your review, Zack! We are glad to hear that you are satisfied with CallSource.
Replied August 2019