Great system - requires a savvy administrator

Really like the system. Just can be a little cumbersome at times.

Pros

The sheer flexibility and customization of the system is beautiful. You can tailor it to most any preferences or nuances your company has. This allowed me to set up a system that met a plethora of user needs on day one.

Cons

The downside of the flexibility is that the system requires a savvy setup and admin team. A lot of the maintenance can be tricky. Once you understand it, it is wonderful and powerful, but is overwhelming to some people.

2019 DataBasics Review

My accounts payable group had to manually process approx. 60 expense reports each week. This software not only saves them a considerable amount of processing time but it makes the entire approval routing and payment process more efficient.

Pros

The software is very user friendly. The general ledger extract, automated notifications and the availability to customize reports is extremely helpful. The security behind the rules and validation process, is ideal in helping my staff approve and make payment process efficient. The amazing DB staff from the our implementation team to our current support staff is the absolute BEST part of the entire process.

Cons

It would be great if the supervisors or managers that approve the expense reports, could do that simply by replying to the email notification

Quite good overall. This software could be more intuitive to use

Harmonized way to do expense reports

Pros

What I like most is the fact that it is possible to use it anywhere, on multiple devices. I also like the receipt express.

Cons

As an admin, I don't like the fact that the different tables are not linked together (example: it is not possible to have WBS in the same file as the employees, when exporting Employee file in Data Piping). And VAT treatment is still very poor.

An easy to use expense tracking system that provides approval levels needed to manage your expenses

Moving from a paper tracking system to an electronic system has saved us money, allowed for better expense approval processes and increased the reimbursement turn around for our users. Using the mobile app and website allows approvals to happen from anywhere as long as an internet connection is available.

Pros

The software is easy to manage and setup. It is easy for the users to use. Mostly the Customer Support team is excellent in assisting when you have a problem. Individuals goes out of his way to get you a quick response to any problem or question you may have. It is great to have that kind of support behind you.

Cons

There are only a couple of cons I find about the program. When you want to delete a user you have to go to many different areas and delete the person before you actually delete the user profile. It would be nice from the employee record to click delete and the system asks if you want to delete all correlating records. The system is more designed to just make the user inactive versus actually deleting the individual completely. The other area is AD Hoc reporting. I feel the Jaspersoft report creation is not as easy as the rest of the program. You really need separate in-depth training on how to get the full benefits from the AD Hoc reporting portion.

Overall good product

DataBasics works well for us, our employees do both out of pocket and company PCard expenses. We recently upgraded our ERP system and DataBasics' support team was excellent at helping us work out the bugs.

Pros

The versatility for us was key, we have very specific requirements and DataBasics was able to accommodate most of them. The support team is great to work with, very responsive and helpful. DataBasics is very open to and supportive of new requests for features and has implemented several of them for us.

Cons

Creating new reports can be cumbersome, they're not very intuitive. However the support team is great and has helped me navigate and created what I couldn't. We have a final review process where the number of expense to review can get pretty high, when the numbers are high the system is slow to load them.

Great software, easy to administer and support staff are amazing, always willing to help.

Staff are responsible for inputting their own reports and the automation of the approval process.

Pros

The product is easy to use and administer and the functionality has come a long way since we started using DATABASICS. They are constantly improving their software and their procedure documentation. They are always willing to help us deal with situations or new configuration requests, coming up with solutions or adding them as a future enhancements. I love working with their employees, they are always willing to listing and meet with me to discuss items. DATABASICS started to provide webinars so that you can learn new things about the software as well as using them as a refresher.

Cons

My least favorite thing about the software is the reporting, within DATABASICS admin and Jasper. Jasper reporting is something that I don't use all the time so I have to familiarize myself with it when I do go in and use it. However they have had some webinars on Jasper reporting which has been helpful as well as documenting what's included in the domains. Within the admin console there are some admin audit data that is hard to understand but they are working on improving these.

I work with this product everyday and incorporate new employees into its use.

We are now able to keep up with reports and receipts per manager in one secure location.

Pros

The software is user friendly. We are able to train managers within an hour on how to use DB. Being able to adjust a report before reimbursing is a breeze and the validation makes it much easier to keep up with per diem for our managers.

Cons

The reporting. I would like easier was to extract information from the system as well as receipts. If there were ways to mark them so I could pull all of them up when I generate a report to provide support for the charge.

Databasics is the most user friendly T&E application we have used in the past 15 years!

Pros

User friendly! The admin functionality is very easy to navigate. The application flags policy exceptions for offshore audit team as well as approvers in the 4 level approval flow. Split screen capabilities allows audit team and approvers to view receipt attachments at the line item level. The application handles ALL interfaces/feeds from Amex, HR, PRS system and SAP. The Jasper reporting tool used for budgeting, T&E Spend and exception reporting. Helpdesk is actually VERY HELPFUL!!

Cons

Nothing really bad to say about the application it self, the help portal at times is a bit cumbersome.

From the time we chose DATABASICS , I have always had excellent customer support from the team.

Pros

The ease in the creation, approval(s) of the TA (Travel Authorization) including the travel advance option. Along with ease in the creation, approval, and payment of Expense Reports. It is extremely helpful that American Express provides a daily data feed with the employee's AMEX charges along with the currency exchanges for the International expenses.

Cons

I miss being able to have go between two functions in the application. For example, the ease in going from the Expense Screen and the Admin screen. Perhaps this has changed since my last upgrade.

I use Databasics on a weekly basis, it serves my needs well.

Pros

I like that you can email receipts directly to your expense report. It is easy to navigate and reconcile.

Cons

It would be great if it was easier to see a past expense report - currently I have to export a file to review the line items.

Complete information

Databasics has been a project that was implemented slowly and cautiously as most of our contractors are not up to date with technology. Unfortunately it cause a huge problem when trying to get the correct information from them. Databasics has solved most of this issue. The support I have recieved (even witn stupid errors) is extremely fast. The phone app is the greatest! Our employees using the phone app are up to date with their information and as a company we can now see where our strengths and weaknesses are in regards to the cost of goods sold as well as expenses.

Pros

Prior to this software our company expense informaiton was all over the place and difficult at best to pull together when invoicing a customer for a completed project. now that all of our employees submit their time and expenses through Data basics I can acces all the expenses for a job within a few minutes by running simple report. The Databasics team was very helpful in

Cons

1. Cant hit the back button 2. I would like to be able to match a cc charge to an existing entry.

10 Excellent years of service.

From the implementation team to the technical support team, they have always, gone above and beyond to satisfy our needs and provide excellent service and support.

Pros

DATABASICS has been our T&E Expense reporting service for over10 years, they have been very attentive to our needs and requirements, have made many customizations to fit our culture and needs. They also, have a great implementation and support team.

Cons

Soo many upgrades! I know they are required, but with a company like ours who has so many customized fields, every time there is an upgrade we need to test and retest our transactions to ensure everything is still functioning properly. However, they are included in the package price.

System that was provided is Travel Expense system. We were looking for Purchase Card Program.

we were able to implement this software as Purchase Card reconciliation system for CACI. This system will allow users to reconcile transaction and attach back up documents, those will be stored in the system up to 7 years. The need to be able to store documents online for 7 years is what lead to the implementation of this system.

Pros

It's an advance system and accommodated what were looking for even though it was not Purchase Card system.Customer rep helped us made this system function as we expected it to work. From the start, he took the time to sit down with the team to understand our project needs. We understand this is common for implementations but what stood out what his willingness to understand the intricacies of our program and mutually work to develop solutions that work for us (and not just implement solutions that other companies have used).

Cons

System can be improved with minor tweaks those will have huge impact for users. Most of our users are used to simple and non-complex system. this system has many features those confuse users. specially the non-tech users.

the best customer service

customer service was excellent, always went above and beyond. They were patient as we were learning how to run reports, upgrade, etc.

Pros

fairly intuititive, most associates were able to use it with minimal training

Cons

sometimes associates got a little lost between the credit card & the expense screens.

Our company has been using Databasics for over 9 years. We have been very happy with this software.

Expenses are posted into our accounting system which saves the company so much time compared to the manual process prior.

Pros

I like that the credit card transactions feed into the system. The government per diems calculate automatically.

DataBasics Mgmt and Staff have been wonderful to work with. They really are very customer focused.

Value, Reliability, Good support and customer service. Management that works hard to develop what you need.

Pros

Reliable, Intuitive, and well supported. This product is always up and running. The service team is in front of all issues and communicates well with the user base. The product is intuitive after the first introductory training. May online help tools.

Cons

Back End Reporting. There is an Ad-Hoc tool for creating back end reporting but it is not the best reporting tool. Have had issues getting what I needed and having it run without help from their DB team. They usual come up with a solution and do the work for you or help you get something to fit the need.

great

Pros

We are very please with it. It is very straight-forward and easy to use and meets our company needs.

Cons

I have had only good since we moved to solely Databasics- the service is wonderful!

The ability to pull our payment to our drivers at any time. This will and has helped in rare instances that we missed a holiday deadline or someone was unable to submit expenses on time. We have enjoyed a better support system with troubleshooting.

Pros

The ease of use and training for our users. Most all of our drivers transitioned easily to the new system and have had very minimal issues since. Any time we have had any trouble Support is always ready and willing to help out at a moments notice.

Cons

the fact that I haven't been able to learn every aspect of its capabilities yet. Not due to any fault of Databasics but of my own - just taking the time to learn/attend a webinar.

Excellent Customer Service

Pros

Ease of use Very intuitive Easy for the Administrator to us and update/make changes quickly New User Training is short or not even required in some cases.

Cons

Reporting through Jasper some reports are available through DataBasics Creating reports through Jasper is more difficult

User-friendly, easy, great support help

Pros

User-friendly, mobile capabilities, ability to capture receipt on phone and email to an expense report

Cons

The inability to choose more than one expense to upload to an expense report, and then categorize and add them all to an expense report (instead of adding them one at a time).

Quick & Easy

Pros

ProsI like that it's easy to use. I have used other time and expense systems in the past and it would take forever to file my expenses. I like that I can quickly do my expenses and I get reimbursed fast.

Cons

What I like least about the software is that it's meant for mid-size and enterprise businesses and not for personal use.

UI Seems Straight Out of the 1990's

Worst expense reporting software I have used to date.

Pros

The software is good at tracking any errors that may have happened during the expense reporting process

Cons

The user interface, the ease of use, the multiple confusing fields, "Select a City" doesn't even list cities, only states?? Too many things to name.