--- title: "Dynamics 365 Business Central Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dynamics 365 Business Central. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dynamics 365 Business Central is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / [Dynamics 365 Business Central](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/) / Dynamics 365 Business Central Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/alternatives/) # Dynamics 365 Business Central User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 211 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 96 reviews (45%) - 4 stars: 73 reviews (35%) - 3 stars: 21 reviews (10%) - 2 stars: 11 reviews (5%) - 1 star: 10 reviews (5%) ### Most mentioned pros - The integration with Microsoft tools like Excel, Outlook, and Power BI has been particularly useful for improving reporting and day-to-day efficiency. - We use it to keep the records of flights times, arrival and departures, the amount of passengers in and out every day. But the one i like the most is to document what facilities we use for each flight. - As a tourist attraction and charity, having accurate, real-time data is critical, and Business Central supports this well. ### Most mentioned cons - certain informtaion cannot be accesed mking it mobuile unfriendly despite having an app provision for it. - Some features feel overly complex for new users, and occasional bugs can slow down workflows. - With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. ## Dynamics 365 Business Central customer reviews Showing reviews 1-25 of 211 (page 1). ### Capterra Review - Overall rating: 5/5 - Reviewer: Vicky S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been a good tool overall, besides the start of my use, I will say its been a positive overall experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works good with excel, teams, outlook. It also has AI built into it. It is also cloud based. Meaning I can use it anywhere. #### Cons Whenever I started in this role I did not have the proper licensing to use the platform and had to get with IT. --- ### Great ERP system from microsoft, highly recommend - Overall rating: 5/5 - Reviewer: Ray W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very greqt experience with a great user interface. Great for small medium abd large businesses. I highly recommend this product and have to my friends businesses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 Business Central is a pretty good product with many modules for different aspects of your business. From finance to sales to purchases and inventory, assembly and manufacturing. #### Cons The downsize is its on the cloud and your subscription fee monthly is perpetual for for the rest of your life. Once the data is on the cloud, its painful to move back to on premise #### Reasons for choosing Dynamics 365 Business Central Price is good, user interface is good and fits my business needs #### Reasons for switching to Dynamics 365 Business Central Great plains is being discontiued and wont be supported by microsoft --- ### Solid data layer sitting behind a slow front end - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I integrated Business Central with outside systems rather than using it as my daily tool. As a data source it held up: the APIs were stable and the records were consistent. As software to sit in front of, it is slow, and it assumes you already know ERP logic that it never explains. If you are on the Microsoft stack and need the accounting core, the trade works out. If you expect a modern web app, you will spend a while being annoyed. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 4/5 #### Pros I worked with Business Central from the outside, through its APIs, rather than living in the interface. Most standard entities are exposed over REST and OData, so I could read and write records without waiting on someone to build a custom endpoint for me. Authentication runs through the standard Microsoft identity setup, so there was no separate credential store to maintain. Sandbox environments made testing safe: I broke things in a copy without touching live company data. What came back over the API matched what the ledger showed, and I did not end up reconciling two versions of the same record. #### Cons The web client is slow. Opening a list, filtering it, and drilling into a record each cost a page load, and on large tables the wait is long enough to lose your train of thought. The learning curve is the other half of it. The logic underneath comes from NAV, and the naming does not explain itself: posting groups, dimensions, and the rules about when a document will post. Without someone who already knows the system you will spend your first weeks in forums working out why an operation was rejected. The API surface has the same problem. Standard APIs, custom APIs, and OData endpoints overlap, the documentation covers them in separate places, and picking the right one for a given entity took trial and error. --- ### Good for record keeping and Record reporting - Overall rating: 5/5 - Reviewer: Jacintha C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good int he following capacity: 1. Record keeping 2. Report generation 3. Procurement 4. Budgeting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. To track student payments 2. To track students' grades and progress 3. To track students' registration, both old and new 4. To track finances It has helped us manage our financial activities and the number of students enrolled each semester and block period. It has also helped us with record keeping i.e discontinued students, student owing, graduated students, out of status students etc.. #### Cons It hs limited functions on the mobile app. certain informtaion cannot be accesed mking it mobuile unfriendly despite having an app provision for it. --- ### Scaled up with a startup - Overall rating: 4/5 - Reviewer: Liam M. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It's positive, but ultimately we could get more out of the system, our implementation partner was poor, but with a better partner we are realising the benefit of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a scalable product. We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are. #### Cons It requires someone with a developers background to get the most out of it, we were sold on it being a flexible system which it is, but only in the right hands. --- ### A Let-Down for Microsoft - Overall rating: 2/5 - Reviewer: Christian D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We had high hopes for Business Central transitioning off QuickBooks, but found BC to be pretty limited and difficult to use for the majority of our users. We find that normal functionality out of an ERP system often requires customizations in Business Central. We are overall disappointed with the product. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Being a Microsoft product has innate ease for sign-in and organizational management. I also like how there are many add-ins available as well. Beyond that, there aren't many things we like about the product. #### Cons The reporting functionality is very limited, as it seems like any reporting that we need is custom functionality. I also don't like how BC isn't natively integrated with other Microsoft Dynamics products and requires third-party connector tools. #### Reasons for switching to Dynamics 365 Business Central We were hoping to get a more robust ERP system that could link directly to a CRM system (Dynamics 365). --- ### Professional ERP software - Overall rating: 5/5 - Reviewer: Song L. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we migrated from NAV 2016 to BC, the overall experience has been positive. Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I greatly appreciate BC's high degree of flexibility and scalability. Building upon its foundational architecture, we can freely expand the system to meet our company's specific requirements. #### Cons SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences. We hope to transition back to an on-premises solution. --- ### Accuracy - Customer Support - Overall rating: 4/5 - Reviewer: Rami K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Security. Value For The Money. Customer Support. Reporting. Performance and speed. Accuracy. Task Tracking. --- ### Reliable System with Occasional Glitches - Overall rating: 5/5 - Reviewer: Hameeda T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 Business Central offers strong reporting tools, reliable security, and smooth integration with other Microsoft products. Performance is generally fast, and the interface is intuitive once you get used to it. Customer support is helpful, and the system handles expense tracking and financial processes efficiently. #### Cons Some features feel overly complex for new users, and occasional bugs can slow down workflows. Customisation can be limited without technical expertise, and certain modules require extra configuration to perform at their best. --- ### Microsoft use - Overall rating: 5/5 - Reviewer: Dominique C. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience using this software is great. I enjoy the flexibility, development and setup.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software performance is easy to navigate and value and quality is great in to use everyday for personal and business use. #### Cons What I least like about this software is the connection issue and bugs that I often encounter over time. --- ### Beyond Cumbersome - Overall rating: 2/5 - Reviewer: Evan L. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would create quotes and invoices using D365 BC. It is tedious, cumbersome, and nowhere near as clean, quick, and easy as Salesforce. I thought Salesforce was bad until I was introduced to Business Central and then quickly realized how much better I had it. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros Things could be done in it's own silo without interfering with regular Dynamics 365. #### Cons Everything else. It was beyond cumbersome to just create a quote or invoice for a customer, and Salesforce combines everything into one, easier system. I think management at Prestige Medical Imaging went with it just because it was cheaper, but it wastes so much time. #### Reasons for switching to Dynamics 365 Business Central Upper Management at Prestige Medical Imaging made the choice with no input. --- ### Functional all-in-one tool and system for business and work - Overall rating: 5/5 - Reviewer: Athena M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 365 Business pretty much is a top-in-class integrated software for businesses and once you started using it, for obvious reasons and complications with data transfers, it's unlikely that I will switch to another competitor as there are barely any. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It's an all-in-one that is great for any business and team work, with access to all office tools and to a shared drive. Can also be accessed on mobile devices through 365 pilot which gives added accessibility suitable for hybrid working and remote working. #### Cons Glitches in the app and browser sometimes which cause instability. There are times when I can access it on the browser but error messages keep appearing when I try to access it via mobile devices which is quite annoying. Customer Support also tends to be slow and inefficient when something goes wrong. --- ### Expensive but great - Overall rating: 4/5 - Reviewer: Alifah A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once trained properly on how to use this software it allows you to know what your business's needs are and what you can do to overcome issues later on. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Allowing our company to see the growth financially, and if something is wrong with the reports. #### Cons It can be quite difficult to understand at first, and also take quite bit of your time however once you get the hang of it - its quite easy. --- ### Great Accounting Analytics Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's integrated within our office 365 platform and connects everyone in a central way for analytics on accounting and sales forecasts. #### Cons It sits too far outside of our Salesforce platform. --- ### Organization at its finest - Overall rating: 5/5 - Reviewer: Stephanie L. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s really great for improving overall workflow and well designed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the design, everything is clear and simple yet also well organized #### Cons Although clean aesthetically a simple redesign could make it look even less cluttered --- ### A good alternative to organize and grow your business. - Overall rating: 4/5 - Reviewer: Adam G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Here are some of the specific benefits I've experienced since using Dynamics 365:• Greater productivity and profitablity• Improved forecasting and analysis• Effective monitoring of inputs and outputs.• Easy to use interface that can be accessed from anywhere, anytime• Optimized workflow• Easy access to customer data #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like Microsoft Dynamics since it synchronizes very well with the office suite, it has helped me increase productivity and profitability. It offers analysis and reporting tools to make forecasts, as well as the ability to monitor the inputs and outputs of the projects I am in charge of.Dynamics 365 allows me to get the requirements from my clients as well as my supplier partners with ease and has helped me create a perfect wokflow for my business. Additionally, Dynamics 365 allows me to onboard new clients, collect and save their data, and easily access it when I need it. #### Cons A negative point is its price, it is expensive. And synchronization with other platforms is dificult, from my point of view it should be more open for better interaction with other software. --- ### Dynamics 365 Business Central - Overall rating: 5/5 - Reviewer: Victor O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered It has been a good product in managing business and its resources. Implementing it makes you learn a lot about what goes into managing and running a standard business #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it’s a detailed ERP software that can function on its own without tiresome integrations even though it has accommodation for API integrations #### Cons The fact that the license is a bit expensive so it’s best for large companies with lots of users. #### Reasons for choosing Dynamics 365 Business Central Business Central has more features when compared with Dynamics NAV and it being web based is also a plus unlike installing the rich client for every client’s machine #### Reasons for switching to Dynamics 365 Business Central The demand for Business Central was high and it has more features compared to Dynamics NAV --- ### Dynamic 365 business central review - Overall rating: 4/5 - Reviewer: Dominique F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We had some problems due to wrong setting, after the intention by the customer service, we went through a training process, then when could handle and management the software to drive the business with more effectivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is perfect solution for small scale business management.Based on it cloud option, we can link operations for more effectiveness and performance.The software have a limited trial versionThe dashboard can give all statistics and the final income or loss at Anny moment Allez powerful management of the stocks #### Cons To customize the software s not easy at all. Tables cannot me modif.Cloud need to be updated ,it takes too long handle the way to Link operations. --- ### DYNAMICS HELPS smoothen your workflow - Overall rating: 5/5 - Reviewer: Regina R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dynamics 365 will help you organize your workflow in your business from inventory to incoming to outgoing of your items #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics will help you organize your workflow in your warehouse #### Cons Actually Dynamic 365 Business Central is expensive but if you are going to consider value for money i should say it is worth the price. --- ### Keeps everything in once place. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Dynamics allowed me to stay organised. as D-365 has many tools , with all the variety of plug-ins, setting up automation and communication takes some work but it is really easy to see how my pipeline is working and have a single view of the company in one single dashboard. #### Cons it would have been great if it had a bit more features . i think that the reporting is the Achilles heel of the platform, it's a time-consuming task and not very straight forward as done in other platforms --- ### Great software! - Overall rating: 5/5 - Reviewer: Ruxshin A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My team and I used this for our project management work and it was a great tool to get organized! #### Cons It was a bit expensive compared to others. --- ### Perfect for any business - Overall rating: 4/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I love it- I have used it for years and it is so useful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that you can do virtually almost anything on this program. It can be tailored to whatever you need. #### Cons I don't love the price, but it is probably worth it. --- ### Dynamics 365: Eh, it does what it should. - Overall rating: 4/5 - Reviewer: Krystal T. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I do appreciate the integration options for 365 and the updates it has made from great plains. #### Cons The interface is outdated and it too difficult to find necessary reports. The report and field names are not common terms so you really need to know the software to find what you are looking for. Relying on the search feature is a bit immature to have to do. --- ### Dynamics 365 Business Central - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Integration with outlook is the best. No more downloading and sending separate emails. I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009. The price for the product is very reasonable for small and bigger companies. #### Cons Difficult to get support from the partners who implemented. #### Reasons for switching to Dynamics 365 Business Central Microsoft Dynamics Navision 2009 was outdated and no longer supported. --- ### Beware! - Overall rating: 1/5 - Reviewer: Carlene M. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered None #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year. #### Cons Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere on the check or stub. System creates two or three numbers for every PO, Job, Invoice. Payment Journal populates every Vendor that has a transaction then you have to choose which one to pay and then delete what you don't want. Checks do not print out in Alphabetical order. I can go on and on. Nothing good to say about this Program. It is not even written for our Industry. We were not even listed in the choices for Industry. What does that tell you. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/reviews/?page=2) --- Dynamics 365 Business Central Reviews, Pros and Cons - 2026 Software Advice