--- title: "Dynamics 365 Business Central Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dynamics 365 Business Central. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dynamics 365 Business Central is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [Dynamics 365 Business Central](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/) / Dynamics 365 Business Central Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/alternatives/) # Dynamics 365 Business Central User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 209 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 94 reviews (45%) - 4 stars: 73 reviews (35%) - 3 stars: 21 reviews (10%) - 2 stars: 11 reviews (5%) - 1 star: 10 reviews (5%) ### Most mentioned pros - The integration with Microsoft tools like Excel, Outlook, and Power BI has been particularly useful for improving reporting and day-to-day efficiency. - It syncs up with your favorite Microsoft apps like Office 365, so everything works together smoothly. Plus, it grows with your business, whether you're just starting out or scaling up, and it’s packed with great tools to manage finances and operations effortlessly. - We use it to keep the records of flights times, arrival and departures, the amount of passengers in and out every day. But the one i like the most is to document what facilities we use for each flight. ### Most mentioned cons - Some features feel overly complex for new users, and occasional bugs can slow down workflows. - certain informtaion cannot be accesed mking it mobuile unfriendly despite having an app provision for it. - With the size of the software, it can be difficult to know where to find certain functions, or to even know that they exist. ## Dynamics 365 Business Central customer reviews Showing reviews 1-25 of 209 (page 1). ### Scaled up with a startup - Overall rating: 4/5 - Reviewer: Liam M. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It's positive, but ultimately we could get more out of the system, our implementation partner was poor, but with a better partner we are realising the benefit of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a scalable product. We started out with a team of 5 and now at a team of 60 worldwide, this product is ready and available to scale when you are. #### Cons It requires someone with a developers background to get the most out of it, we were sold on it being a flexible system which it is, but only in the right hands. --- ### Great ERP system from microsoft, highly recommend - Overall rating: 5/5 - Reviewer: Ray W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very greqt experience with a great user interface. Great for small medium abd large businesses. I highly recommend this product and have to my friends businesses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 Business Central is a pretty good product with many modules for different aspects of your business. From finance to sales to purchases and inventory, assembly and manufacturing. #### Cons The downsize is its on the cloud and your subscription fee monthly is perpetual for for the rest of your life. Once the data is on the cloud, its painful to move back to on premise #### Reasons for choosing Dynamics 365 Business Central Price is good, user interface is good and fits my business needs #### Reasons for switching to Dynamics 365 Business Central Great plains is being discontiued and wont be supported by microsoft --- ### Solid data layer sitting behind a slow front end - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I integrated Business Central with outside systems rather than using it as my daily tool. As a data source it held up: the APIs were stable and the records were consistent. As software to sit in front of, it is slow, and it assumes you already know ERP logic that it never explains. If you are on the Microsoft stack and need the accounting core, the trade works out. If you expect a modern web app, you will spend a while being annoyed. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 4/5 #### Pros I worked with Business Central from the outside, through its APIs, rather than living in the interface. Most standard entities are exposed over REST and OData, so I could read and write records without waiting on someone to build a custom endpoint for me. Authentication runs through the standard Microsoft identity setup, so there was no separate credential store to maintain. Sandbox environments made testing safe: I broke things in a copy without touching live company data. What came back over the API matched what the ledger showed, and I did not end up reconciling two versions of the same record. #### Cons The web client is slow. Opening a list, filtering it, and drilling into a record each cost a page load, and on large tables the wait is long enough to lose your train of thought. The learning curve is the other half of it. The logic underneath comes from NAV, and the naming does not explain itself: posting groups, dimensions, and the rules about when a document will post. Without someone who already knows the system you will spend your first weeks in forums working out why an operation was rejected. The API surface has the same problem. Standard APIs, custom APIs, and OData endpoints overlap, the documentation covers them in separate places, and picking the right one for a given entity took trial and error. --- ### Good for record keeping and Record reporting - Overall rating: 5/5 - Reviewer: Jacintha C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good int he following capacity: 1. Record keeping 2. Report generation 3. Procurement 4. Budgeting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. To track student payments 2. To track students' grades and progress 3. To track students' registration, both old and new 4. To track finances It has helped us manage our financial activities and the number of students enrolled each semester and block period. It has also helped us with record keeping i.e discontinued students, student owing, graduated students, out of status students etc.. #### Cons It hs limited functions on the mobile app. certain informtaion cannot be accesed mking it mobuile unfriendly despite having an app provision for it. --- ### Your business central - Overall rating: 5/5 - Reviewer: Jelfry S. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My experience has been great, the company made the right decision when decided to work wuth Dynamics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I has been using Dynamics for almost a year now, and i can say i an pleased. We use it to keep the records of flights times, arrival and departures, the amount of passengers in and out every day. But the one i like the most is to document what facilities we use for each flight. We have other use for it, like purchasing and invoicing department and others. #### Cons If you are not very savvy at technology you may have some.hard times, but when you get used to it, you will be good to go. After you acquire the software you can not make more adjustments or personalize it without contacting the customer service. #### Reasons for switching to Dynamics 365 Business Central The company wanted to integrate few tools in just 1, as well standardized the tools each department was using. --- ### A Let-Down for Microsoft - Overall rating: 2/5 - Reviewer: Christian D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We had high hopes for Business Central transitioning off QuickBooks, but found BC to be pretty limited and difficult to use for the majority of our users. We find that normal functionality out of an ERP system often requires customizations in Business Central. We are overall disappointed with the product. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Being a Microsoft product has innate ease for sign-in and organizational management. I also like how there are many add-ins available as well. Beyond that, there aren't many things we like about the product. #### Cons The reporting functionality is very limited, as it seems like any reporting that we need is custom functionality. I also don't like how BC isn't natively integrated with other Microsoft Dynamics products and requires third-party connector tools. #### Reasons for switching to Dynamics 365 Business Central We were hoping to get a more robust ERP system that could link directly to a CRM system (Dynamics 365). --- ### Professional ERP software - Overall rating: 5/5 - Reviewer: Song L. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we migrated from NAV 2016 to BC, the overall experience has been positive. Thanks to its high flexibility for extensions, we've successfully streamlined our own WMS and EDI integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I greatly appreciate BC's high degree of flexibility and scalability. Building upon its foundational architecture, we can freely expand the system to meet our company's specific requirements. #### Cons SaaS information processing is subject to network conditions. If network outages or server disruptions occur—as happened previously—it can cause business interruptions. While such incidents are rare, they still carry significant consequences. We hope to transition back to an on-premises solution. --- ### A Practical and Reliable ERP Solution for a Tourist Attraction and Charity - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Dynamics 365 Business Central has been positive. It has provided us with a reliable, centralised system to manage finances, operations, and reporting across our organisation. As a tourist attraction and charity, having accurate, real-time data is critical, and Business Central supports this well. With some ongoing optimisation and user familiarity, it continues to add value and improve our efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We found Dynamics 365 Business Central to be a very flexible and scalable system that works well for our needs as both a tourist attraction and a charity. The integration with Microsoft tools like Excel, Outlook, and Power BI has been particularly useful for improving reporting and day-to-day efficiency. It provides a clear financial overview, helping us manage donations, admissions, and operational costs in one place, which is essential for our organisation. #### Cons Some areas of Dynamics 365 Business Central can feel complex, particularly during initial setup and when customising workflows to suit a tourist attraction and charitable environment. Certain processes are not always intuitive, and users may require additional training. Additionally, reporting can sometimes require external tools or extra configuration to fully meet our specific needs. --- ### Accuracy - Customer Support - Overall rating: 4/5 - Reviewer: Rami K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Security. Value For The Money. Customer Support. Reporting. Performance and speed. Accuracy. Task Tracking. --- ### Reliable System with Occasional Glitches - Overall rating: 5/5 - Reviewer: Hameeda T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Dynamics 365 Business Central offers strong reporting tools, reliable security, and smooth integration with other Microsoft products. Performance is generally fast, and the interface is intuitive once you get used to it. Customer support is helpful, and the system handles expense tracking and financial processes efficiently. #### Cons Some features feel overly complex for new users, and occasional bugs can slow down workflows. Customisation can be limited without technical expertise, and certain modules require extra configuration to perform at their best. --- ### Dynamics Review - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It easily integrates with Microsoft products and has a full set of features that we use regularly. #### Cons Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning. #### Reasons for choosing Dynamics 365 Business Central It was originally a vista and was a great software product for small businesses. --- ### Beyond Cumbersome - Overall rating: 2/5 - Reviewer: Evan L. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would create quotes and invoices using D365 BC. It is tedious, cumbersome, and nowhere near as clean, quick, and easy as Salesforce. I thought Salesforce was bad until I was introduced to Business Central and then quickly realized how much better I had it. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros Things could be done in it's own silo without interfering with regular Dynamics 365. #### Cons Everything else. It was beyond cumbersome to just create a quote or invoice for a customer, and Salesforce combines everything into one, easier system. I think management at Prestige Medical Imaging went with it just because it was cheaper, but it wastes so much time. #### Reasons for switching to Dynamics 365 Business Central Upper Management at Prestige Medical Imaging made the choice with no input. --- ### Helps me go quicker - Overall rating: 5/5 - Reviewer: Austin F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall like I said, I don’t really have complaints and the good outweighs the bad. Big help in pushing productivity faster. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This helped organize and separate my different programs I was working on. Really helped streamline and keep everything together. #### Cons I don’t really have anything I can fault it for. Some of the switching between programs was confusing. --- ### Love this program - Overall rating: 4/5 - Reviewer: Cheyanne M. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I loved it I would choose this over almost all other options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love how easy it is to navigate and understand everything. #### Cons Honestly there wasn't anything that I didn't like. --- ### Best business App on the Market - Overall rating: 5/5 - Reviewer: toshia W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think dynamkcs 365 is a wonderful application and asset to my company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dynamics 365 Business Central is like the perfect business sidekick! It syncs up with your favorite Microsoft apps like Office 365, so everything works together smoothly. Plus, it grows with your business, whether you're just starting out or scaling up, and it’s packed with great tools to manage finances and operations effortlessly. #### Cons The downside? Customizing it to fit your unique needs might take a developer's touch, which can add some extra cost and complexity if you're looking for a more tailored experience. --- ### Abhay's review - Overall rating: 5/5 - Reviewer: Abhay M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros User friendly interface, easy to learn and easy to impliment. #### Cons It lacks some modern touch up of software interface. --- ### A good alternative to organize and grow your business. - Overall rating: 4/5 - Reviewer: Adam G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Here are some of the specific benefits I've experienced since using Dynamics 365:• Greater productivity and profitablity• Improved forecasting and analysis• Effective monitoring of inputs and outputs.• Easy to use interface that can be accessed from anywhere, anytime• Optimized workflow• Easy access to customer data #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like Microsoft Dynamics since it synchronizes very well with the office suite, it has helped me increase productivity and profitability. It offers analysis and reporting tools to make forecasts, as well as the ability to monitor the inputs and outputs of the projects I am in charge of.Dynamics 365 allows me to get the requirements from my clients as well as my supplier partners with ease and has helped me create a perfect wokflow for my business. Additionally, Dynamics 365 allows me to onboard new clients, collect and save their data, and easily access it when I need it. #### Cons A negative point is its price, it is expensive. And synchronization with other platforms is dificult, from my point of view it should be more open for better interaction with other software. --- ### Microsoft Business Central According - Overall rating: 4/5 - Reviewer: Johan W. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered My experience was horrible as partners can deploy the Software but theask you enormous amounts over R200k to set it up. I also found that there is no support in South Africa for the software, you cannot phone quickly and found out how a thing is working. You have to go through the trouble to watch videos or read on Microsoft Learn. I could also not found one accountant who could work in this software for over two years. This was my biggest headache as well as the support on this software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Business Central is a great software with a lot of functionalities. It is the best account ing software in the market.. #### Cons Business Central support is South Africa does not exist. The partners are really useless and see Business Central as a way to make a quick buck. They rip you off and want to charge over R200k. I worked through business central and to set it up should not cost you more than 10k. Another setback is that you don't get accountants in South Africa that know how the software is working. I tried to find accountants for months, and not even one Microsoft partner could refer me to one accountant who knows the software. In South Africa as soon as you put the name Microsoft to a product the Microsoft partners want to Ripp you off? Microsoft business Central licencing is also very expensive and is around R1200 per user. Sage one accounting is very cheap against Business Central and they have quality support. I cannot see a feature for Business Central in South Africa as it is too expensive and basically you don't have any support for it in South Africa. #### Reasons for choosing Dynamics 365 Business Central It is very good platform #### Reasons for switching to Dynamics 365 Business Central I made the switch because the Microsoft products are top notch but I realised my mistake that it is very expensive and that the support are minimal. --- ### Best Modern ERP Solution - Overall rating: 4.5/5 - Reviewer: Ayass A. - Industry: Media Production - Product usage: Used unspecified for less than 6 months - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Functionality: 4.5/5 #### Pros I joined AL FANAR Electricals Co. KSA -in 2003, it has been decided to replace ERP system with NAV, Tec.Support was provided by AL FANAR IT an affiliate company who became golden partnership with Microsoft later and provided the system if Gulf Market, the implementation was very successful, early versions of NAV in 2003 was famous as (Navision Attain) at that time, the system provided a splendid AR, AP, and inventory reports and controls, was helpful in regional trading credit controls and manufacturing process, in 2006 the company upgraded the software to NAV5 and we learned a lot about setup requirements, Posting groups, general business posting groups, sales and system generated transactions setup accounts and matrix, Exr. Var and global dimensions etc..., in 2007 I joined Gulf Capital KSA the company management recommended NAV at that time tec. support provided by (NEWWAY) and I was assigned as a project manager, later in 2009 I joined ROTANA Media Group who recommended same ERP as well. now new versions of NAV are available with business intelligence tools and some additional great features, I expect this fast positive evolvement of MS Dynamics will make them first Market Choice in a short time. I used several softwares before and after NAV like (Dolphin, Oracle, Klipper, and others..) from my experience what I like most in NAV and make it remarkable are the following : - SQL Server which provides flexible opened platform allow users to move to any information details and jump between templates they want from anywhere in the system to get information rather than closing screens and reopening another, other systems cannot provide this Dynamic feature. - Reasonable and Logical controls of the system over transactions complying with exact financial requirements, other systems have nonsense controls in useless areas and gaps in other critical areas, and stand hopeless needing customization for an axiomatic small things. - Easy and Smart setup requirements and users profiles access. - Huge bank of ready reports provided by global MSD teams and partnership - Friendly user = easy training - Easy setup of financial reporting BS, Income statements , cash flow , Budgeting and variances any other because it leaves to user to choose , items lines name , tagging accounts, dimensions needed cost centers or business units , even user can add the equations of some financial statements lines ! - Easy customization and easy editing of all tables screens - High Compatibility with Excel MS Office. - Reasonable cost with complete business solutions package and including project management, Human resources, Cash Management etc.. #### Cons No Disadvantages or defaults in my opinion if implementation requirements are clear and correct and finance knows exactly controls, processes outputs they need. everything is there in this system. --- ### Thomas Review - Overall rating: 5/5 - Reviewer: Thomas K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It does what we need it to do, but there are a lot of improvements that could be made. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It has all the accounting functions that we need, and does have the availability for consolidated accounting #### Cons It's not a very user friendly product. There are multiple gaps like requiring me to redesign reports if we add new chart of accounts. You can't run consolidated AR and AP reports. Microsoft needs to give it some attention to make it more competitive as I believe sooner or later we'll switch. --- ### Make sure you check out the competition before committing to Business Central - Overall rating: 4/5 - Reviewer: Neal H. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The product is the product - they will not update to improve it! NB the products were acquired by taking over other companies and them re-badging to look alike - Nb the integration is poor! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 2/5 #### Pros Nothing in this product is better than rival products I've used elsewhere #### Cons Payment Allocation and lack of link to UK banksLack of Integrated add-ons - say Payroll #### Reasons for switching to Dynamics 365 Business Central Growing Business - outgrew Xero --- ### Scott M.'s review - Overall rating: 1.5/5 - Reviewer: Scott M. - Product usage: Used unspecified for unspecified - Reviewed: July 2013 - Review source details: This review was submitted organically. No incentive was offered I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods. A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service. This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system. Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 2/5 --- ### User Review - Dynamics 365 Business Central - Overall rating: 5/5 - Reviewer: Ghafran A. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience is amazing in terms of increased productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros 01 - Auto saving option02 - Multiple companies under one user03 - Sales order to purchase order conversion04 - Drop ship05 - Tax structure06 - Financial reporting07 - Budget monitoring #### Cons 01- Little complicated to use for non-accounting background staff. --- ### Dynamics 365 Business Central - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Integration with outlook is the best. No more downloading and sending separate emails. I also liked the fact that it comes with a BI tool for reporting, this was a crisis on Dynamics Navision 2009. The price for the product is very reasonable for small and bigger companies. #### Cons Difficult to get support from the partners who implemented. #### Reasons for switching to Dynamics 365 Business Central Microsoft Dynamics Navision 2009 was outdated and no longer supported. --- ### DONT PUT YOUR TEAM THROUGH THIS - Overall rating: 1/5 - Reviewer: Phil A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros As some on who has to use this software daily in a client facing role this is the worst product in the world. If you are the product procurement officers and looking for a CRM, you will be hated for years, long after you are gone if you make your co workers use this product. Even making a client card is like puling teeth, the search query for products is ridiculously hard to use. #### Cons This software makes me want to quit my job because it is so difficult to do any part of the sales process on it. Searching products, making quotes, checking my orders. Also there is no notifications so you dont know when your case has moved along unless you go and physically check it which is also not easy. Once again, if you buy this product you a damning your co workers to years of mental anguish and some might genuinely start hating their job so much that they quit. YOU WERE WARNED. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/dynamics-365-business-central-profile/reviews/?page=2) --- Dynamics 365 Business Central Reviews, Pros and Cons - 2026 Software Advice