I reached out to Finix when CharityStack was just an idea. I didn’t have developers yet and I didn’t have a team. The technical documentation was on point and the implementation process seemed very easy to understand. This enabled me to hire a development team to move fast and get our company up and running. Had the enablement process been difficult in the slightest, CharityStack wouldn’t be here today.

The fact that I can connect with the Finix support side and get a solution to a question within a day is tangibly helpful. Especially when it comes to building relationships with our customers. Because with Stripe or another payment platform, I’m positive we wouldn’t get that same level of assistance.

The API docs could be more streamlined and use the formatting/platforms that other API-first companies use. Nothing super critical, but I'm on the Finix documentation pretty frequently and when compared to other companies, I think there's room for improvement.

Far and away the best payment processor I have every worked with!

Finix made it easy to switch payment processors from one of the largest bank processors in just one day. Their UX is great and all the headaches of dealing with bank processors was gone in 24hrs. Also, everything easily integrated into our existing e-commerce tech stack. Their team is awesome to work with! Everyone at Finix is young and hungry and excited to be building something better. All of this, and they also offer maybe the best prices out there! Implementing Finix has allowed us to focus on growth and not view payment processing as a liability.

There was nothing bad but I have to write something here.

Once we were fully onboarded, our experience has been fantastic. The Finix team is great to work with. We love Finix's ACH features and pricing.

The Finix team has great customer support. We love working with them in Slack to solve things together.

The time to onboard was longer than anticipated.

Overall, we are happy we chose Finix. The onboarding process was smooth, we were able to quickly setup payouts using the API documentation provided and the support team has been phenomenal, especially [sensitive content hidden]. We had some hiccups along the way, but [sensitive content hidden] was very transparent, attentive and responsive. We will definitely recommend Finix and refer other business partners.

The support team is absolutely amazing! They are professional, responsive and made sure our onboarding process went smoothly.

We had a few obstacles that could have been prevented with better communication upfront, but even in this case, the support team was there to help us overcome those challenges, every step of the way.

They were very flexible about accommodating our marketplace account structure, provided us a competitive/transparent pricing, support our diverse product offerings, worked closely with us to ensure proper regulatory compliance, and have modern tech that improved our end customer experience.

Due to our marketplace account structure, we had to work with the Finix team on an extensive underwriting process but in the end this put us in a solid place for our compliance compared to other large legacy processors that don't really care so long-term a plus.

WE HAVE HAD A GREAT EXPERIENCE AND THEY WOULD BE HIGHLY RECOMMENDED

EASE OF USE, EASE OF SETUP AND ONBOARDING

I HAVE NOT FOUND ANYTHING YET THAT I DO NOT LIKE OR FIND USEFUL

Over two years ago we decided to move forward with Finix as a partner. With one engineer at the time, we used the Finix Flex APIs in short order to start processing our own payments, replacing a traditional provider we used. Since then, the Finix product and customer success team have been stellar. My favorite thing about Finix is the fact it feels like Finix is a true partner that is invested in our success. They are available via Slack for the hundreds of questions our team has, they consistently release product updates with requests we specifically provide and help us strategize our long-term processing strategy.

This is less a con about Finix and more the greater payments ecosystem, but we've learned that often getting to the bottom of a specific transaction with traditional payfac can be difficult and time-consuming. When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case.

Finix is incredibly easy to set up and use. It offers multitude of customization options and best in class support. For companies looking to monetize their payment processing, Finix is a great option.

I don't have any cons to share at this moment.

My experience has been awesome! Partners are super happy with the sign up process and how easy the platform is to use.

I love the customer service I get from Finix. Our internal rep., [sensitive content hidden], is super quick to respond to questions/escalation and even their support email is quick to respond and resolve issues.

I really can't think of much. Everything is very straightforward.

The Finix platform is exactly what our team needed when it came to payment processing for our customers. The set up, implementation, and user dashboard hit all of our needs due to their ease of use and flexibility when it came to customization.

Honestly at this point there are no downfalls to my experience with Finix.

Easy of integration, Top-notch customer support, and Pricing.

Originally their reporting but they have made fantastic progress on that front.

Finix has been super collaborative with our team from the beginning, helping us stand up a differentiated option for payment processing for our industry really quickly. The people that work at Finix are fantastic -- always super friendly and helpful, knowledgable and quick to respond, and inclusive when having an event in San Francisco. We love working with Finix!

Because we offer our services through Finix, sometimes our product roadmap is limited by what Finix can offer, and we can sometimes have different priorities. The most critical needs are covered, and when this does come up, the Finix team listens to us and shares as much information as they can about next steps /plans.

Finix's customer service has made navigating the setup and maintaining simple!

Without their support it would be challenging to navigate the proper steps.

Easy to use and excellent customer support.

No complaints so far. Even when we've had a couple of issues the Finix support team helps us work through the problem quickly.

It's been great, they've delivered on everything that Ive needed and have been persistent in following up.

Great Customer Service Can do everything you need, they aren't reliant on any other companies Trying to understand and help your company.

So far nothing. We had some issues switching UI's when they updated but that was just end of year and typical process change.