All Paycove Reviews

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User Profile

Steven

Verified reviewer

Media Production, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Good integration with CRM, intuitive to use.

PROS

We needed an invoicing solution that didn't require tons of work to create, and track invoices, we also needed payment options directly on the invoice. This ticked all the boxes. We can easily break up the invoices into multiple phases and set up recurring billing for certain services.

CONS

The mobile UX is pretty bad. Hard to use when on the go.

Reasons for switching to Paycove

CRM integration.

Julianna

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Does the job - but not pretty

We don't love Paycove but it integrates where we need it to and does the job, just at the level we would want.

PROS

We use Paycove because it was easy to use, integrated with our platforms, and had a decent price. However, the more we use it the more flaws we find and it's becoming increasingly frustrating, but as one of a limited amount of options that integrate where we need it, it looks like we have to keep using it and deal with the bugs.

CONS

We've definitely run into issues using paycove. Some of the issues might be because we use it as integration with Hubspot and Cardpointe, but either way it's been frustrating for our team. We find that the contracts don't refresh automatically, when a new line item is added the payments don't automatically update and occasionally, the payments don't add up to the provided total. It's frustrating but there are workarounds.

Reason for choosing Paycove

price

Reasons for switching to Paycove

Qwlir was very simplistic in the design of contracts and had limited options for the type of customization we wanted.

Priyanka

E-Learning, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2021

My Review

Its fine.

PROS

It integrates with pipedrive and does both quotes and invoices

CONS

You can't make customizations to automation easily

Reasons for switching to Paycove

Pandadoc was too expensive

Sam

Architecture & Planning, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Invoicing with customizability and stunning UI

Love it and feel with the above two issues fixed, I would become a Pacove superfan!

PROS

The UI and functionality are outstanding all while removing any unnecessary complexity which a lot of invoicing software struggles to achieve.

CONS

Not being able to save customer details (when not using a CRM) (customer info we insert in the top of invoices). ->we're having to re-type customer addresses, phone numbers etc here which is a pain-point Not being able to manually edit "Deal Names". (also when not connected to a CRM)

Reason for choosing Paycove

Paycove removes everything you DON'T need while maintaining full customizability for custom branding, layout, invoice options and wording. The customer emails look good, the PDF attachments look good, its UI is good, and it doesn't have that dated clunky feel like so many invoicing platforms have (e.g Zoho invoices and Xero).

Reasons for switching to Paycove

Because Waveapps ditched all non-US customers so we were forced to find an alternative (as we're based in New Zealand) -> I would have tested and tried at least eight alternatives until I found Paycove :)

Carole

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

Paycove is a great option to integrate with Pipedrive

Paycove has been very helpful and great in meeting our custom needs for our customers

PROS

Nice integration with Pipedrive. Engineers were very helpful in getting our customized needs met

CONS

Searching for an invoice is not as easy as I would like in the Paycove database.

Reason for choosing Paycove

Were able to customize and work with our needs

Reasons for switching to Paycove

DId not care for the lack of integration with Pipedrive

Jenn

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Paycove & Westran Thermal

I use it daily for our quotes to customers- it is a very important part of my job

PROS

The ability to customize most items on the quotes.

CONS

Some options when it comes to automatic emails Not being able to re-arrange the boxes on quotes

Reasons for switching to Paycove

More automation Easier to navigate

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2021

I love to use Paycove and Hubsport (really good integration)

I need three fewer times to do my tasks.

PROS

We just migrated to Hubspot and were looking for a plug-in for invoicing. Paycove is perfect. It is easy to use, and the integration to Hubspot is just perfect. It is simple to create/update templates, to send invoices and payment reminders. Regards,

CONS

There are no dashboards and it is not possible to integrate them directly to SAGE 100. The fixed cost is cheap but the percentage for the fees is a little bit high.

Reason for choosing Paycove

Cheaper and better integration to Hubspot

Reasons for switching to Paycove

Not efficient and practical

Justin

Education Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Great Product

It is a great system overall that alleviates the need to manually create invoices for our thousands of students.

PROS

The ability to use our own systems in place and allow Paycove to execute actions to deliver a visually-appealing invoice that allows our students to view their payments.

CONS

Occasionally, this software takes time to refresh and the loading times for viewing invoices could be better from an administration view.

Thang

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2021

Review

The customer service has been okay; there are times when Paycove is either not loading or failed to synch for hours, and after reaching out for help, the problem would be solved before a representative has responded. I think updates or email notifications regarding system maintenance/issues should be communicated promptly with its customers/users so we are not sitting in the dark. Thanks.

PROS

The integration from Pipedrive (CRM) and Paycove.

CONS

The inability to customize the invoice's field set up. If I want the "Description" box to be of the same size as the "Product" size, I would like to be able to do that.

Reasons for switching to Paycove

Better integration.

Joe

E-Learning, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Super easy to use!

PROS

Really easy and straightforward to use and integrate, even with Pipedrive. Customers also seem to enjoy how easy it is as well.

CONS

Quotes and updates still have a really slow upload or processing time. Seems like Paycove pages take 2-3x longer to load than any other online software I'm using.

Jared

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Reliable, Secure, and Customizable.

Paycove's customizable online invoicing has allowed our org to close sales and drive business in a more efficient manner than we had been able to previously. Our org has really benefited from being able to automate the creation of customizable invoices that give our customers a flexibility that allows them to purchase our service in a way that works for them, all on their end.

PROS

Paycove is very reliable and secure, both of which are vital when looking for an invoicing system. The Paycove team is also always listening and working to improve and create new features for their platform. The ability to easily integrate Paycove with other platforms and services should not be undersold either as it really helps to streamline processes.

CONS

Paycove is not the most robust tool; it fulfills a very targeted business need and does it very well, but do not expect it to do any more than that.

Meredith

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

Invoice Creation is Easy

It's made invoicing and payments for my clients very easy - clients are able to access their invoices autonomously and are able to make payments more quickly.

PROS

It is very easy to create invoices and multiple payments within the same invoice.

CONS

The Payments Window is quite cluttered and if there are many separate payments it's not easy to differentiate them. Perhaps make payments into collapsible tabs?

Velyn

Higher Education, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Great product, great support, great company

PROS

Paycove is so easy to implement and use. It has made it so much easier on my sales team to be able to create an invoice with the click of a button. I also really appreciated the ability to customize the invoice so I could tailor the invoices to my customers' needs. The customer support team is also very helpful. They were prompt with responding to my inquiries and their answers addressed the questions I posed. If you are looking for a solution to creating invoices, I recommend you check out Paycove. If you are using HubSpot, definitely check out their integration. It has saved my team time and ensured invoices are sent out so we get paid.

CONS

Currently, the Paycove integration with HubSpot only allows one invoice for one deal. I have customers that have multiple deals within a month or less and I would love the ability to create one invoice for all the relevant deals because one invoice for one deal is too cumbersome for some of my clients.

François

Real Estate, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2022

Customer service is missing

Several issues with the taxes and customer support.

PROS

There was a good tool at the beginning of the setup.

CONS

I'm very disappointed regarding paycove. I have contacted the customer service regarding the global rounded taxes issues SO MANY TIMES. Currently this issue is not solved and our clients send us several pain messages regarding this. We lost clients because of this and we can't accept this anymore. We also report a pipedrive sync issue but it's not solved currently. Furthermore, the customer service is very slow when i send bug alerts in the chatbox.

Reason for choosing Paycove

Quote and invoice automation

Morgan

E-Learning, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2021

Paycove for E-learning

Paycove is great and makes my job easier!

PROS

Paycove is fast and efficient and fits easily into our team's workflows. The client-facing aspects are clean and visually appealing with easy to navigate options for next steps, like downloading, forwarding, or invoicing.

CONS

N/A - I have not had any issues with the platform.

Reasons for switching to Paycove

Panda docs was generic and Paycove was better suited to manage the type of business we were doing.

Alexandre

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2021

Feedback fro Greencityzen

PROS

inetgration with pipedrive + quite easy to implement and configure

CONS

Split invoice feature is not enough in our case, and it's critical. We need to track the status of each split (planned, sent, ...) and get remaining balance based of this information We may leave unless this issue is fixed

Reason for choosing Paycove

more simple to implement + integration with pipedrive + product catalog synchronisation

Holonou

Verified reviewer

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Outils de facturation

PROS

La création des facturesSurtout les rappels de payement

CONS

L'intégration à pipedrive Ces multiples fonctionnalitésLa bilan de l'entreprise dans la fonction tresore

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Very Effective At What It Does

PROS

Paycove is integral for our various backend processes, including managing invoices, delivering accurate information for each of our clients, and ensuring that our CRM software is well synchronized with customer invoice information

CONS

Depending on your CRM, it can be difficult to integrate into your existing workflow. We personally used Pipedrive and it worked like a charm, but when considering other CRM alternatives such as Zoho, it was a little bit harder to hook into our already established processes.

Ben

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Great Item

I create invoices and quotes for our customers. Even the customers love it because it's simple to use. Also, the refund part is a great and easy tool as well.

PROS

That you can break down an invoice and it's easy to read it and follow it.

CONS

To be honest, I can not figure anything out.

Rheyal

Events Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

One of the best!

Amazing

PROS

Very user-friendly, We are using paycove with our CRM to send quotes and invoices.

CONS

None that I can think of. so far we never had any problem in creating quotes and invoices.

Reason for choosing Paycove

Easy to link with our CRM

Doris

Staffing and Recruiting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Excellent service, good fit, good price and easy to user

PROS

The amount of users we can have under only one subscription plan, the price, the easy of use for the team.

CONS

Configuring the templates is not as easy. You need to understand HTML language in order to create a proper template, and the tokens are not always evident to use to populate while configuring.

Reason for choosing Paycove

Price, Support, unlimited amount of users.

Reasons for switching to Paycove

Price

Adam

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

1

FUNCTIONALITY

2

Reviewed July 2021

Review

PROS

It collects money. That’s pretty much the only thing I like about Paycove.

CONS

How many emails must I get that shows me someone had viewed the quote? Hubspot integration is shorty at best.

Reasons for switching to Paycove

Changed organizations.

Tip

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Paycove is the best HubSpot invoice tool

Paycove delivers us an automated quoting and billing system and fully integrated with HubSpot.

PROS

Seamless integration with HubSpot - fully automated system works brilliantly out of the box.

CONS

So little to dislike - really fantastic product and now we are looking for more features. Talking to Paycove about integrating with Pay Later providers

Daniel

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Great Product with even greater Team

It's great, and we are looking forward to more features in the future

PROS

Perfect Support, always good solutions for our needs.

CONS

Not perfect for German invoicing, but it does good

Kyle

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Simplification of Quoting/Invoicing - Finally a proper HubSpot integration!

PROS

The ease of creating quotes and invoices directly from HubSpot is seamless. Customers being able to accept a quote, choose multiple methods including ACH, and paying directly from the invoice were massive deciding factors for my organization.

CONS

Setting up recurring payments was not an intuitive process.

Showing 1 - 25 of 30 Reviews