Taxprep is very quick to update their software with the latest tax changes. They are very reliable as well.

I love the ease of use, integration with our caseware software and customizability letters. The customer service is excellent, whether it is with tech support, or for assistance with form calculation, the support team is very helpful and wait times are a minimum.

The things that I like least are very minimal.

It is best interface and using comparing to other product of the same domain.

It’s professional and pointed on formulars instead of simple data entering

It is expensive, version updating process is manual, it is slow starting, slow opens files. There is a list of problems and missing features that could be implemented: - Form 21200 makes wrong calculation of amount for QST refund (reported into VD-358) - CARE form took in federal consideration the amount entered in Quebec - it should not, because some times there is no deductible amount to federal side; - When TED federal fails, it should not try to send provincial; - in TP1 should be the possibility to transfer Québec refund into conjoint automatically, now it always manual; - Where is useless diagnostics in a report of depending person. Dependant have same address, but diagnostics is asking if he lives alone and two more related questions; - Then you try to open more then 5 pdf files (after generating pdfs) it always asking to confirm, because it maybe slow down the system. There is should be possibility suppress that confirmation forever. Like check box "Do not ask this question in a future"; - There is shoud be a summary page similar to DT max summary page - that shows essential information on one page; - Then a person have self-employe income (2125) and foreign employe income, program should not calculate RQPP on this foreign income.

I have been using Taxprep for over 20 years. I am very familiar with the program. The program is relatively easy to use. I like the fact that the return on the screen is exactly the same as what is printed out. The diagnostics function is very useful.

I have noticed a change in version 2 of the T2 2019 program which is not at all useful. When you first open the program you used to be able to see certain information about each client without going into the actual file (i.e. the status, the year end, whether the return had been e-filed etc.). Now you have to actually open the particular client file to see that information. I don't know if this an option that has to be selected but I have been unable to find the answer. Extremely annoying. Also, the program has become quite expensive, especially for a sole practitioner.

The software is much more robust than other tax software we have used. There are many diagnostics that are available and the search function works well. We also like the link with their other client management system, iFirm.

The software is much pricier than other options. Customer support was very poor when we were attempting to purchase additional licenses. I would also consider training poor. It's hard to absorb all of the training initially when you don't know the software and you don't know the features and you don't know what questions to ask yet. They should come out after a year with an update training so the users can have much more specific questions they can ask. The multiple updates that we receive during the year is also annoying. We have to have our IT department update on each and every computer every time there is an update (which there are many) which costs us even more money. The old software we used, Profile, had an update feature that warned each user that an update was available when they were in the software and could click on a link and update themselves, without the involvement of the IT department. This is much more preferred. Our IT costs have gone up 20% when we changed over to Taxprep because of all these updates.

Our public accounting practice produces a thousand personal tax returns and hundreds of corporate returns, so a tax preparation software is critical. We started with Taxprep about a quarter century ago. The software continues to evolve. Every few years we look at a host of other preparation software and talk to other preparers in the industry. Given our client base, with its particular complexity, we can't imagine another software handling it all. We also prepare US tax returns and have gone through numerous software providers; our terrible experience with US tax preparation software makes us realize how lucky we are with Taxprep for our Canadian work.

Importing and exporting data - we use this in a host of ways. For example, we have developed our own processing dashboard, detailed label production that provides key data on the docket speeding intake or referencing, sharing info between files, billing management, analyzing client base for potential review issues, double checking filings, etc. Rich with nearly all required forms. Most complete of any tax software we have reviewed. Reliable.

The form layouts often have a curious arrangement to them which is not ideal for data entry. The drill down data on multi-forms (e.g. family member names) is inaccessible to the data reporter.

Good product , good customer service when required, no complaints other than mentioned above

Easy to use although since i have been using for 15+ years familiarity also adds to ease of use.

requirement to open different versions of the software for different years' filings. Need to manage multiple versions or if you open an earlier year's return you need to ensure the right version has been opened. Solving this issue (as Profile does) would allow ranking of 10's

It was a great upgrade from our previous software and it integrates well with the other software from cch which creates a great way for us to manage our midsized form.

The checkup is great for providing insight on things you might not think of. This program makes reviewing a breeze.

File management must be done in a specific manner otherwise the tools for connecting groups or running queries is a nightmare. We learned this the hard way.

As taxprep is starting to more and more integrate with iFirm and other products, having one major database to run it all it is quickly becoming the 2nd most used software in the firm.

Taxprep - both T1, T2 and Forms - are the most advanced and robust software on the market today. Not only does their T1 product have an over 95% CRA efile acceptance rate - but it is the easiest to use software we currently use. No matter if your tax returns are simple or very complex Taxprep can handle it by making it easier to prepare an accurate return.

It is expensive there is no way around that. But when you look at their development team there is a reason why. They put through changes and correct errors/problems at a speed you just won't see with any other software provider in Canada.

Overall, I've had a very positive experience with Tax prep. I am able to work on large and complicated returns on a user friendly software.

Wolters Kluwers tax prep has been my most preferred tax preparation software for multiple reasons. It's a very sophisticated software and enables me to prepare complex tax returns that include an enormous amount of information and forms. I find it very user friendly and easy to navigate and I feel the input sheets are organized in a convenient way. I also like the presentation of the instructional letters.

I will, to an extent, always struggle with state returns and this is where i feel this, as well as other tax prep softwares fall short. It's difficult to determine where to input certain information so that it flows to the correct line on the state return. If the "link to worksheet" function could provide better guidance, that would be much more helpful.

This is the ultimate in tax preparation. Has best interface, best feature set and the most trusted calculations and up to date information built in. Has mad strides in integration between their other products which makes it even better. Has nice on board pricing for new users.

The cost can get very high especially when you get the full package.

It helps us in doing what-if scenarios for tax planning.

It's a dependable - intuitive - quality software.

2018 tax year was the year when the speed of loading the software has been too slow. Clients also had trouble printing the T183's to scan back to us. Hopefully, in the 2019 season - it will be back to normal in terms of speed and quality.

I have tried other tax software packages as I am a sole proprietor and I do find that Taxprep is the most expensive. However, I keep coming back to this software program as it is the best out there and the one that I am most comfortable with.

I like the overall functionality of the Desktop version. I'm still trying to get used to navigating the iFirm version of Taxprep. I like how I can link my large related and associated groups and it is just comforting to know that the calculations are correct.

The number of overrides that occur when you import a large associated and related corporate group. To remove the overrides is just time consuming.

The software is reliable with few bugs

Comprehensive software that can handle almost any tax issues

Opening old files can be frustrating. When opening old files a user is required to use the version of T2 software the file was created in and you cannot open the file with an older version of the software. It would be helpful if a user could determine which version of the T2 software the file was created in. The Profile system names to work better on this matter. The Taxprep forms e-file system as not as easy to use as the T1 and T2 e-file systems.

The Taxprep programs that we use (T1, T2, T3 & Forms) are generally very reliable for both the returns/forms produced by them and their operations (rarely crash or cause other problems).

We run the programs on a network and the Forms program requires a complete installation rather than an update when updated version of the program is released during the year. This is not a huge problem, but it does mean that an update for Forms requires more time as the settings have to be reconfigured and checked.

Our overall experience has been great. We haven't even bothered to consider switching to another product in the last 20 years and we have been using Taxprep since at least 1985.

Accuracy, consistency of product, support available when you need it.

Over the years there have been growing pains depending upon changes to the tax act and receiving final filing versions in a timely manner for some of our clients who want to file quick to receive their refunds. We have found the timeliness to be better in recent years.