About SmartAddresser

SmartAddresser is a mailing solution that enables government agencies, universities, nonprofits and other organizations to manage sorting, job scripting, printing, address verification, and other activities. The application allows businesses to generate postal documentation and attach information related to route and line-of-travel (LOT) sequence to mails via a unified portal.

SmartAddresser enables administrators to send marketing mails and sort postcards, letters, and parcels. Its built-in print layout assistant lets users create mailing labels, endorsement lines, package markers and barcodes for parcels, envelopes and other mails. Features include database sorting, IM barcodes, repositionable notes, data backup, field parsing and mapping, return address libr...


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33 Reviews of SmartAddresser

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(7)

7

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

May 2018

User Profile Picture

Ed from Ed Anderson, Data Processing

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

...been a user when DataTech owned the license to this CASS & PAVE software. Always been a pleasure

It's made me good money and happy clients over the last 30 years.

Pros

....ease of use; very intuitive; fast and powerful, with a built-in Foxpro command center for building scripts to manipulate data. Excellent built-in database manger. And always had great technical support!

Cons

I have been using this software for 30 years and watched it grow to what it is today. I don't find much fault with it. I came from a DOS environment using presort software named Archlist by Group 1 this was pre-postnet barcode days. In 1995 when the US Postal Service required a postnet barcode for automation presort discounts, Group 1 couldn't get their act together. It was at this time I found Accuzip the original name for SmartAddresser. As a matter of fact SmartAddresser still uses the Accuzip presort and validation engine today. If I had to say what I would like to see improved is, a better algorithm for the CASS validation process, to catch more valid addresses without me having to look up the addresses and validate them myself, but it's not a big deal, most of the lists I've done get a 98% validation score anyway like I said no big deal.

Response from SmartSoft

Replied June 2018

Ed - that is incredible to hear - I had no idea your history with us stretched that far back! Thank you for your loyalty through the years, your comments are warmly appreciated.

July 2019

Evan from Zip Printing and Mailing

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

Great mailing software

Pros

I like that you use it's functions in a simple or complex way, depending on your needs. I never have any major issues. Small issues are fixed promptly and customer support is very knowledgeable and have been working there a long time. It does everything I need.

Cons

Some parts can be a little non-user-friendly though it is easy to use once you figure it out.

Reasons for Choosing SmartAddresser

Didn't seem to give many benefits for a higher cost.

Response from SmartSoft

Replied July 2019

Thank you very much for your kind words, Evan. We are very happy to have you as a customer and always great for our support team to get such positive feedback for all the hard work they do.

May 2018

Lisa from SW Resources

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

May 2018

It has been a challenge, the book does not train for less technical savvy users.

Don't have to hand sort by eye balling zip code very often.

Pros

Search, dupe, saved setting, find individual or group features. Can print on labels, envelopes or printers.

Cons

Frequent updates. Bad addresses that appear to be ok. Does not accept word wraps or if it does I am not technical savvy enough to figure it out with book. Can't delete templates simply.

Response from SmartSoft

Replied June 2018

Lisa: Thank you for your honest feedback. It sounds like we should do some one-on-one training to address a couple of your points. I will have our support team reach out to you, they will be more than happy to help out where possible. Kind Regards. Tony

May 2018

Tom from Mailings Direct, LLC

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

May 2018

Overall, very happy with the package and pricing, would like to see 48 month added soon

As mentioned before, we are very happy with the functionality of the software. We use it daily for our every day operations and would be lost without it.

Pros

Great package, accurate and easy to use. High value for the money. Have always been very happy with the technical support and the speed with which they fix our issues. Occasionally a little difficult to get someone though.

Cons

Would like to see a full license at 48 months as soon as possible. I currently have to send my over 18's to another vendor and incur a minimum. Also would like to see a list enhancement suite offered where we can easily get apartment append and DSF which again, I have to send out to an outside vendor and incur a minimum charge on each one I do.

Response from SmartSoft

Replied June 2018

Thank you very much for your feedback Tom, and you will be pleased to know that 48-month NCOA is on its way imminently. In fact, you will be the very first person we contact - we know you have been waiting for us to add this : ) Look out for an announcement shortly, Regards, Tony

May 2018

Linda from Computer Marketing Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2018

Without the rapid and efficient customer service, it might be inline with other software products.

Pros

Overall, they have not changed the way that most of it functions which is quite helpful in getting updates. To have to virtually relearn a software package after major software updates is time consuming. For the most part, it does everything we need to do to process client lists for mailing purposes.

Cons

If I run a list through the NCOA link, it isn't always marked on the forms and then gets rejected by PostalOne when uploaded. I find the print queue to be tedious when changing information on the form when information should be retained for specific customers and a window offered to change if necessary.

Response from SmartSoft

Replied June 2018

Linda: Thank you so much for your feedback - our support team is indeed the best in the business! I will pass on your kind comments to them, they will appreciate your feedback. I will also pass on your NCOA issue to our dev team, who should be able to get to the bottom of that for you, Thanks also for your continued patronage! Regards, Tony