About Function Point

Function Point is a cloud-based solution for advertisement agencies that features project management, project accounting, team collaboration, data visualization and data analysis. The solution is suitable for agencies of all sizes.

Function Point’s project management feature enables managers to track upcoming tasks, create interactive Gantt charts and assign workflows to team members. It also allows team leaders to calculate quantitative metrics such as return on investment, and they can forecast budgets and pricing. The platform facilitates collaboration between team members, as it provides a single platform to communicate messages and share documents.

The solution’s analytics feature enables professionals to collect, clean, visualize and...


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Supported Operating System(s):

Web browser (OS agnostic)

187 Reviews of Function Point

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(88)

88

4 stars

(76)

76

3 stars

(21)

21

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 187 results

May 2018

Nathan from Zipie

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Function Point is an essential part of our agency workflow forming the backbone of our process.

Pros

Depth of information and availability of data. The amount of information can be intimidating to a new user, but with experience, the ability to not simply keep track of projects, but to be able to monitor the health of your agency is essential. Function Point's robust reporting tools make that possible.

Cons

Lack of ability to customize and support workflow options that are outside of established understandings within the system. Additional client portal functionality for example.

Response from Function Point Productivity Software

Replied May 2018

We appreciate you taking the time to share your thoughts with us, Nathan. We're so glad to hear how FP is helping monitor the health of Zipie!

July 2018

Darla from Practice Cafe

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

July 2018

Not the most "functional" project management software but definitely keeps us organized

Pros

The company pages in Function Point provide us with all the information we need because we're able to customize them to our needs. We can include the client information, but we also have team information so one page tells everyone who is involved with that client's projects. The customizable dashboard also allows each person to view things that they feel are important to them.

Cons

I find Function Point to not be as "functional" as its name might suggest. It is often laggy when you click on links. Getting to pages that you want to be on takes many clicks instead of just one (for example, it seems strange to me that clicking on the name of a "schedule" within a company takes me to a jumbled list of tasks rather than the actual schedule page where I can see things laid out in order). There isn't a good calendar view that allows a person to drag and drop tasks (and since I manage our company's design calendar, it would be great if I could do this since it's basically like putting together a giant puzzle). The customization seems to have stopped with the "dashboard" type of views of the main page and schedule pages. If you want to view, for instance, the time allotted to people within the company for a day, you might visit the Work Planning View, which overall is a great view (shows tasks assigned and a total number of hours allotted to each person). The downside is it always only shows everyone in the company, which isn't ever what I need. Being able to choose who I see in this view (and others like it) would improve the functionality a lot. There are also too many different ways to view things. There are at least three different ways to see how many hours of work a person has scheduled for the day. There are a couple of different views for tasks within a certain project. It can be overwhelming.

Response from Function Point Productivity Software

Replied July 2018

Thanks for your feedback, Darla. Your Customer Success Manager will be following up with you on a couple items you mentioned. Keep an eye on your inbox!

August 2018

Jessica from FatCat Strategies

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

August 2018

Lots of pros, but also lots of cons

It works for us, but the sun doesn't rise and set with it. Function Point lets us log a lot of information and communicate tasks with people who are out of the office well. But there is a steep learning curve, we've never been super happy with the billing integration for retainer clients, and the reporting is subpar. It works great for people who exclusively work on a project-by-project basis. But their "Retainer" integration leaves a lot wanting. It works, but it's not seamless.

Pros

It's really great for projects. The structure for setting up estimates and Jobs and Tasks works great when you're focusing on individual projects. And creating Tasks are straightforward, we love that you can pass tasks back-and-forth between team members. We can pretty easily communicate new tasks and jobs/projects to people who don't work in the office. Between Job description, Tasks descriptions and comments on tasks, Notes and comments on notes, and the ability to upload files, there's a lot of power there. Nice to have a track record of things. And when you're billing for an individual project, the billing function is great.

Cons

Billing for retainer clients is not simple or easy. Integrated billing was a big reason we went with Function Point, and it works great for individual projects, but I think the retainer function was added on as an after thought, and is very clunky. To the point that we're thinking about only using the FP billing feature for projects, and just billing Retainer clients straight out of QuickBooks. Also, the Reports are fairly worthless. They are so complicated to interpret, and confusing to create. Most of the reports don't pull up in the browser, they are automatic downloads to an .XML file. And some of the files names are completely different from what they are called in Function Point. I once spent half a day trying to recreate a report I had made a few months ago, but could not find the report listed anywhere in the Report section. It took a support ticket for me to find out that even thought the file name that had downloaded with the report was called "Cost Recovery Rate Report By Client", the report I had to run was called "Billable Hours Recovered By Staff". And the Jobs are pretty great, but it is annoying that you have to create and Estimate every time you create a new job. With Retainer clients, we don't always have to get an estimate approved before we start on a job, so it's just an annoying step. And it's another level of settings you have to go through to get things in the Job right.

Response from Function Point Productivity Software

Replied August 2018

We appreciate you sharing your thoughts with us, Jessica. Keep an eye on your inbox for a message from your Customer Success Manager.

August 2018

Lauren from White Rhino

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

2.0

August 2018

FP Review

Mostly we are utilizing FP for time tracking and project budgeting. The other tools aren't comprehensive enough for us to bring everything into FP - we use Smartsheet for scheduling (because it's a big-picture thing - not just about individuals hours), and currently customize a resourcing document that we export out of FP but it takes so much time to noodle, it's not really efficient. Generally speaking, it works well and it's easy to access. We understand one tool can't solve all problems - but if you could get resourcing reports to be more useful that would be huge.

Pros

Pretty clean interface. Like that it's cloud-based so it's easy to do my job on the go. Customer support is good.

Cons

The resourcing view is really difficult to use. I'd love if it there was a clean way to see someone's availability utilizing the full project timeline and hours assigned. Currently it pulls in vacation hours into that view (which is not helpful) and does not extend long enough to forecast team availability. Improving this would be a huge help and make using FP much more useful. Currently it's being used as a budget and time tracking tool. The scheduler is not that useful - the view is a little convoluted so we don't use it much to schedule projects - we use Smartsheet for that for it's simplicity. If you could improve your schedule view and process that would also be useful.

Response from Function Point Productivity Software

Replied August 2018

We've passed on your feedback to our Product team for consideration, Lauren. Thanks for sharing your feedback with us!

December 2016

Megan from Studio136

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Function Point helps us Function better!

We have been using Function Point for a little over a year now and we are very happy with it overall. It definitely takes some time to learn the product... as with any software, you have to learn the different functionalities. However, the main commitment is figuring out what works best for you and your company. What one company might love, another might find pointless, but that is the great thing about the program! You can customize it to fit your needs. Our company manages Associations and we do a lot of print and design work for them. Our Associations use the Function Point portal to submit and track their jobs. They can also use it to reference past jobs so they always know what paper something printed on, who the vendor was that printed it, and the quantity that was printed. We can track proofs and keep files all organized in one place, rather than in emails and filing cabinets. On the art department side, we can track what jobs we have in progress, assign tasks to different designers and web developers, and even invoice the job when it is completed. I can tell you that we save so much time just being able to locate jobs and all the information about them rather than digging for information! We also use the time clock to track non-billable work so we can see how efficiently our team is working and where improvements can be made. Going back to invoicing... this feature has helped us and our accounting department tremendously. We are able to use the time clock to track time spent on a job so we know we are billing accurately. We can apply different hourly rates to different clients (such as not-for-profits) and see what our profit on a job is immediate. The invoice also looks more attractive than a lot of programs because you can brand and customize it.

Cons

Their customer support team is really great and always willing to help you figure out how to accomplish your ideas. They also have a great suggestion board where users give ideas on how to make the product better. They have used a couple of mines already! It's a great community that works together to continuously improve and perfect the program.

Response from Function Point Productivity Software

Replied December 2016

Hi Megan, thanks so much for your kind words here. Please continue to reach out whenever you have ideas or suggestions. We're always ready to listen.