Very Positive Overall

It has all the features I need to run my design agency smoothly. Customer support is excellent, quick to respond and very helpful. Definitely recommend it.

No cons for the software that I can think of.

Their tool is stable, does what it needs to do, make regular updates which is great and their support is one of the best I've dealt with using any SAAS tool.

Just does, what it is meant to do, simple yet effective. It has all the features that you need without all the extra add-ons that you just never need. It makes dealing with my customer's order, quick, responsive and easy for my team and my customers.

If I could improve anything, I would love to see more features added to make the order forms a little easier to customize and make them a little more unique without lots of coding.

SPP is exactly what we needed as a productised service provider, essentially its the Shopify for services.

The software is only a few years old so occasionally there will be an annoying quirk or interface feature that you want that doesn't exist BUT the guys really good at rolling out new features regularly and listening to feature requests which is surprising coming from other tools that essentially ignore feature requests. The only part of the product that didn't work for us is the helpdesk component which we already use Zendesk for which (while expensive) has a robust set of automations that SPP doesn't match yet.

Amazing, support times are ridiculously fast as well.

We use service provider pro to sell of our products and services online. We were actually in the early stages of getting something built internally, before someone pointed me to SPP. It's easily the best piece of software I've ever used, and helps us do literally everything - Process orders, handle support, deliver automatic invoices etc. It also connects to all of our marketing tools and software. So for example if somebody signs up and makes an order, we can tag them in our marketing suite.

Honestly nothing missing. It sounds cliche, but they've thought about everything here.

Es muy buena y tiene bastantes funciones avanzadas que facilitan mucho el trabajo.

Es sencilla pero muy fácil e intuitiva tanto para el equipo administrador como para los usuarios finales de la plataforma.

Lo malo o lo que no acabo de comprender es el plan de actualizaciones al software, me gustaría entender en base a qué tipos de clientes hacen su planificación de mejoras. En casi un año de utilizar el software no se nos ha enviado ninguna encuesta para votar o participar en la planificación conjunta de mejoras.

Its designed for me and my business. It was a natural fit, and even if something wasnt fitting right, the team was there to help.

Run into some quirks of setting up forms, but customer service is exceptional. They never take long to reply and go the extra mile!

Very positive overall.

This system allowed us to efficiently manage service orders across the team with incredible flexibility in terms of how we could tailor each touch point. It's incredibly easy to manage, create and duplicate order from and the system is dynamic and intuitive. Support is exceptional and overall we are very pleased with this platform.

There were a few occasion when we spotted something that could be improved and it turned out this functionality was already available. This is an incredibly powerful tool and we are only just scratching the surface.

A+++

Easy to use, customizable and support responds quicker than my tv remote control!

No cons that I can think of. You can pretty much do everything you need with it.

If you run a productised service then this software is an absolute game-changer. It provides a super easy way to setup service offerings and plans for customers, and a seamless way to collect one-off and recurring payments via Stripe or PayPal. Everything about the product from the admin and client dashboard, personalised branding and web integration is slick and easy to use. I highly recommend checking it out!

We've only used SPP for a few months so far, but at this point we have yet to find fault in the product.

Great documentation and customer support is simply awesome.

Would be great to have an announcement system to notice all registered users.