About Payment Rails

Payment Rails is a cloud-based accounting solution designed for influencer marketing agencies, affiliate networks, freelancer marketplaces and sharing economy platforms. Features include approval process control, fraud detection, cash management, vendor management, recipient management and more.

Payment Rails provides users with a recipient widget that can be integrated with users’ websites or mobile applications. The widget can be customized with brand colors and responses, and also includes bank validation rules for multiple countries. The solution allows users to send their recipients white-label email confirmations after they make a payment.

Additionally, Payment Rails features retuned payment handling, bank account v...


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32 Reviews of Payment Rails

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Showing 1 - 20 of 32 results

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November 2018

User Profile Picture

Jordan from Faber Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Active Client - Construction Marketplace

I am happy with how Payment Rails has assisted in the growth of our company. The reliability of funds being deposited into our customers accounts on a weekly basis has only being getting better. After a few rough weeks with payment batches being delayed, the Payment Rails customer success managers have really stepped up and made sure those issues didn't repeat themselves.

Pros

Ease of use for our customers to log their direct deposit information through the PR plugin, CSV upload for payout to customers (no more manual logging of individual's payout), and (now most recently) customer access to view pay history.

Cons

Inability to know if funds have been deposited or not into a client's account. Which is a universal issue on all payment platforms.

June 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

PR supported us through many transitions and every step of the way

Overall, our experience has been great. The team is responsive and supportive to our many demands and questions. They're knowledgable and always eager to help. They've updated things and helped us address issues. Great group of folks that go above and beyond to help us get started - I highly recommend their services.

Pros

Payment rails makes payments easy with a robust API that works across borders. They also handle tax compliance and have a knowledgable team that's always ready to help. They've helped us multiple times throughout the two years we've been working together. We went from being a customer (and a demanding one!) to a partner who's constantly referring leads. It's been a long ride but PR really stuck with us and helped us through thick and thin. Work with them if you have a chance!

Cons

Compliance but it's really not their fault. Financial services is a regulated industry. PR did what they could but compliance requirements are unique by industry. If anything, we're very grateful to PR for helping us through the legal whenever possible.

Reasons for Choosing Payment Rails

It was a no brainer - while Payoneer and Tipalti told us no or asked us to do all the heavy lifting, PR was there to help support our business and get the feature off the ground. While we were still stuck on calls trying to get some API documentation from Payoneer and Tipalti, Payment Rails got us going with a sandbox account and we were building within a week or two and explained things in a way that we understood.

November 2018

Gilles from Stargazer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Good but can become better !

Pros

The features like the tax form or the widget !

Cons

Reliability, we still find bugs but their customer support is on top to fix them

November 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great system - easy to use!

We pay content creators at mass and Payment Rails helps us do so easily.

Pros

Super easy to use and the interface is very customer friendly. The customer support team is very friendly and helpful.

Cons

We were a beta customer and experienced a lot of hiccups in the beginning. There were many issues with payments not being received on time or not sending but over time, we were able to iron out these issues as the product got better.

Reasons for Switching to Payment Rails

Wanted to automate the payments in batch as well as allow for bank direct deposit.

June 2019

Akshay from UNItiques Inc.

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Fantastic Product

When we started using Payment Rails we were experiencing a huge business problem. The sellers on our platform were unable to redeem their funds in a timely manner. Other options were either too costly or they took too much time and hassle to setup. At that moment we had to manually process all transactions at the end of the day which was extremely unscalable. With Payment Rails, we were up and running within literally 2 days. It was so easy to setup and the flow was perfect for us. The team helped us get up and running responding to questions within the hour. We are very excited to continue using Payment Rails.

Pros

Payment Rails is amazingly easy to use, and extremely quick to setup. Further more the team is incredible and have always been available to help out with any issues.

Cons

This software feels like it was built for us. We don't have any concerns about it.

April 2020

Luis from Beatchain

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Payment Rails Beatchain

Pros

What we liked the most is the ease of use of their APIs and specially their widgets which are super easy to integrate with and set up.

Cons

The documentation could use some improvements. It would have helped to have some more higher order docs around payment and recipient status and the different possible flows that we could encounter. The webhooks portal could also use some improvements like a more granular selection of events to listen to, a UI to be able to test the different webhooks that can be trigger and its payloads, and some reporting tools to be able to monitor them.

Reasons for Choosing Payment Rails

We tried both Stripe Connect and Hyperwallet before deciding on Payment Rails. Stripe connect didn't fully satisfy our business needs. With Hyperwallet what drive us out of it was its pricing (mainly the minimum monthly spending). I would say that the ease of use is on par with Stripe, way better than Hyperwallet and with a pricing structure that really suited our needs as an early start up.

November 2018

User Profile Picture

Harp from Faber Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Modern Payment Solution

Pros

Payment Rails was very easy to integrate into our current tech system and simple to deploy as a widget in our mobile apps. It is a huge improvement over the old, outdated payment solutions that are available in Canada. The dashboard is very modern with great UI/UX. The customer support team has been very helpful when needed.

Cons

There have been a few hiccups with a few payment transfers to some users but this has only happened in very rare circumstances. The support team has always been quick in helping resolve any issues.

Response from Payment Rails

Replied November 2018

Thanks for the review, Harp!

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Solid platform, thoughtful UI, great support.

Pros

Ease to enter information for a payee, easy to track all your payments, export functions, allowing multiple users (auditor, collaborators), two-person process for payouts, easy process to pull money into the platform, email receipts for payees, payment status are golden, easy user role and permissions.

Cons

I haven't encountered any down side really. Maybe the debit transfer (pushing money rather than pulling) could be better but this is not their problem really, mostly a great way around to help their clients.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Payment Rails is a fantastic platform

Overall, I've had a great experience with Payment Rails from the onboarding team, the product and their customer support.

Pros

Ease of use Pricing! API Country Coverage

Cons

I am eagerly awaiting their Quickbooks integration which is coming soon.

Response from Payment Rails

Replied November 2018

Thanks for the great review! Our native Quickbooks integration will be ready in Q1 2019. At the moment, you can leverage our Zapier integration to connect your Payment Rails account with your Quickbooks account! Reach out to us if you have any questions, or would like to set that up!

September 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Payment rails

Pros

This provides you a free trial period and online training to how to use the software. I highly recommend it

Cons

There are no cons to it really except for being just for accounts payable

Response from Payment Rails

Replied September 2019

Thanks the great review! You're correct in saying that accounts payable is our focus. We're laser-focused on solving problems related to accounts payable! We'd love to hear what kind of other feature suggestions you might have. Talk to us on Intercom in the dashboard, or at support@paymentrails.com

June 2019

Jeremy from Project Expedition

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

Payment Rails

Our experience with Payment Rails has been 100% positive and I would recommend the platform to anyone looking to process international payments at scale.

Pros

Payment Rails has a UI which is very easy to use if you are doing manual payments within the Payment Rails platform, but they also have a fantastic API which we were able to integrate into our proprietary platform so we can make payments without our existing workflow. Everything else has been super easy because of the rep and their commitment to providing a high-quality level of service (and that has been from the first demo through to our daily use as current customers - the service has been very impressive).

Cons

I have been informed that Payment Rails is working to solve this problem, but you currently have to maintain a balance in your account, and it takes approximately 5 business days to process a direct-debit. So when you are doing large volumes of transactions, you have to keep topping up your account with direct-debits that are on a 5-day lag (you can do a wire transfer, but incur higher costs as a result).

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Solid and reliable payment processing

Pros

Payment Rails is one of the most reliable solutions I have used to handle transactions from customers. Whether it be to process a payment from customers or send payouts to our sellers, the system is solid, automation works like a charm, and the implementation was pretty easy.

Cons

The backend interface could use some improvements ; it can sometimes be difficult to find the information you look for.

June 2019

Locke from GigSalad

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Top-notch payments platform

Payment Rails support is exceptional, they typically respond to requests within minutes. All issues we have encountered have been addressed quickly and professionally. Our overall experience has been one of delight after dealing with other platforms in the past.

Pros

The Payment Rails dashboard is best-in-class. We've used a number of third party payments platforms and as something we spend a lot of time using it's important for it to be modern, usable, and fast. The UX is by far the best we've seen among all payments platforms.

Cons

Bulk importing of tens-of-thousands of recipients was slightly tedious. We had to break our list up into groups of around 1000 recipients each to avoid issues. Since this was a one-time event (at least for us) it worked out fine.

November 2018

John Christopher from Faber

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Great Product!

payment rails has been great no complaints!

Pros

Easy to set up and use. Payment cycles are fast for Canada.

Cons

Everything about the platform has been great so far

Response from Payment Rails

Replied November 2018

Thanks John for the great review. Always a pleasure working with Faber!

November 2018

Mark from Undisclosed

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Very easy to integrate API

We have had a really good experience with the payment rails team and platform so far. Highly recommend it to other businesses.

Pros

- Easy to integrate, especially their widget, took about 60 minutes. - User interface is easy to use. - Saves a heap of time compared to other options.

Cons

- Would like to have some other integrations available, but I understand they are about to add them very soon.

Response from Payment Rails

Replied November 2018

Thanks for the kind words, Mark. We will begin to roll out more native integrations in Q1 2019. We have soft-launched a Zapier (www.zapier.com) integration, which allows you to connect Payment Rails to over 1000 different software applications without any code. Reach out to us to give it a try!

July 2019

Abby from Platterz

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

Great Tool!

We have had issues with vendors of ours not being paid on time/issues with payment information. Payment Rails has allowed us to monitor when the payments are being processed, what errors we have on our end if the payments fair, and help to fix this if we need.

Pros

Payment Rails has been so very helpful in ensuring that we are able to pay our vendors properly and on time.

Cons

Nothing - the software is phenomenal! Took some getting used to at first, but now that we have it's great.

November 2018

Nathan from Trans 99 Logistiq

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

You won't be disappointed!

Pros

The UI is very easy to navigate! The reason we moved to Payment Rails was initially for the wire rate we were getting versus what we were paying through the bank for US to US transactions.

Cons

Some sections have some small bugs but these are fixed within 24-48 hours of reporting them to the PR team.

Response from Payment Rails

Replied November 2018

Thanks for the great review, Nathan! We work hard to be responsive to any issues that arise, and it's great that you've noticed our dedication and fast responses.

June 2019

Oleg from ArtStation

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

June 2019

Useful Service for Different Countries Payouts

We are sending money to a group of users every week and Payment Rails allows to automate it.

Pros

- service provides Widget that helps to set up customers - support responses fast enough - API documentation - useful dashboard - can send payouts to a lot of countries and banks - supports both PayPal and Bank Transfers

Cons

- errors during payouts creation (seldom but still) - hard to get what was going wrong during payout creation - timeout errors

June 2019

Beth from Platterz

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2019

Great Customer Service

When the above mentioned happened, the clients bank kept telling them they had rejected the payment. Payment Rails showed they indeed had not. Payment Rails associate helped us contact the bank and get the money back and into the proper account. Lifesaver!

Pros

That the UI page is easy to read and understand the status of a payment transfer.

Cons

Trying to track down a payment that went to a closed bank account for a client. Took a couple weeks to resolve.

November 2018

User Profile Picture

Sebastian from Faber Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Payment Rails Review

Good busniess, great support only thing is I want more knowlege into why a payment is late

Pros

Easily in the background of our system. Easy widget. Mass payout funtions are helpful for scale

Cons

Unsure about payment status beyond sending it out. Too many angry workers not sure where their money is and not being able to know why it isnt in their account if there was an issue.