Conversica

RATING:

4.6

(21)

About Conversica

Conversica is an intelligent virtual assistant that engages in two-way conversations with your customers on your behalf. Conversica's Intelligent Virtual Assistants (IVAs) autonomously engage your leads, prospects, and customers in human-like, two-way conversations at scale to deliver real business results. Conversica's technology combines the power of AI, predictive analytics, and machine learning to deliver unprecedented value for its clients by increasing customer engagement, accelerating revenue growth, and improving operational efficiencies.

Conversica Pricing

Subscription pricing starting at $2,999/company/month based on functionality needs. Contact Conversica for more information on pricing plans.

Starting price: 

$2,999.00 per month

Free trial: 

Available

Free version: 

Available

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Conversica Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Conversica

1 - 5 of 17 Reviews

User Profile

Shane

Verified reviewer

Banking, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Conversica has had a huge impact on our sales organization.

We had the same struggles a lot of organizations had, we had leads falling through the cracks. Sales did not have enough time to contact everyone and sometimes picked ones they felt were better leads than others. Conversica changed that. Our assistant follows-up with everyone and then feeds those interested to the proper sales rep for additional follow-up. This has increased our sales pipeline and made every list even more valuable to us as an organization.

PROS

I love the flexibility and constant improvement and innovation of the product and it has allowed us to reach more leads than we ever have before with amazing results. Our AI assistant never sleeps and never takes break and I only need to feed them names. On top of it all their support staff and our CSM has been so wonderful to work with!

CONS

Can't think of anything. Everything we have asked of Conversica has been handled.

User Profile

Charlotte Russell

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2021

A virtual AI assistant for marketing professionals

It handles and engages multiple inbound as well as outbound leads that too from multiple channels, so efficiently. Integration with Salesforce is easy. The greatest benefit I see is that we now have an assistant that does not need any breaks from work and delivers services better than actual human assistants, thus saves us a lot of cost and effort. The non-complex configuration makes it more recommendable.

PROS

I appreciate the high-rated responding capabilities of our virtual assistant which we use to manage automated response on our websites and has the ability to answer queries straight forward and professionally, hence getting our prospects an accelerated response time. It is really helpful in the sales department of our business. We get support from technical specialists at any given time.

CONS

It is a costly solution. Improvements are required in AI communication interpretation capabilities so the conversations may become more flexible. The dashboard also needs improvements and it would be best if they add more personalization options, otherwise, I am satisfied with the quality of assistance that it affords.

Tony

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Auto Conversation

PROS

I like that I can respond to the customer

CONS

n/a, there is not a con that I can put here

Roxanne

Automotive, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed November 2023

Conversica is good but could be better.

I have had better experiences, but like I said its very set it and forget it.

PROS

I like the hands-off approach with the use of Conversica. I know it's being handled even if I don't step in.

CONS

I do not like how hard it is to get ahold of someone and I do not like how slow the dashboard is.

Damian

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Berger Chevy

I have been using your product since Aug-2019 and have a generally positive option of your company, support, and product offering.

PROS

I like the ability to upload our manifest lists and softly campaign our large client base.

CONS

There are a lot of templates and word tracks that are dated and now irrelevant. With changes in interest rates, rising vehicle costs, etc. we can say "Get into a vehicle with a similar payment. Similar payments no longer exist. -

Reason for choosing Conversica

We received a referral from Texas Chevy dealership that we network with and have a great deal of respect for their leadership and operations division...