My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.

The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

One scenario I use is Microsoft Teams. After microsoft teams courses, it send summary of meeting and materials shared in session to participants.

There is no need to knowlodge of coding. It is no-code integration platform. There are lots of education material and videos. So it is easy to learn and use Workato. Microsoft Teams and excel and email integration really useful.

It would be really nice and useful if it has an IOS app. Subscription prices can be more flexible for small businessed and personals.

I have Been using Workato for the last 10 months, Workato Automation Institute - provides Automation Pro1, Pro2, and Pro3 these courses are more than enough to learn from basic to a high level. we can easily build the flow design. The tool has a great error-handling mechanism. Using connectors we can integrate our platform with other platforms like google drive outlook teams....etc,. I like this tool's flexibility in creating recopies. and its performance.

It's tricky to automate little complicated pieces of stuff.

I think Workato has great potential. It seems like their needs to be better guides and walkthroughs for each App integration.

The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes.

I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well.

I will continue to use it for now

I use this software to connect to our business. It meets our needs and I find it cool

Not having a free version is not a good thing

As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3 days for a response. Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low". Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional". Recipe logs only show information related to the last row of data processed. No way to see a "schedule" of active Recipe's.

It's very effective software to increase your productions without more staff. All you need to integrate your app or project to automate your workflow process.

Too much features for all your needs in automation process. You only need to integrate your app for automation process.

Sometimes it provides some difficulties in integrations. Little bit costly for small businesses or companies.

We're able to pilot and test new workflows, build upon them, then productize them as a service, which can be used by our consulting team.

Requests for adding new features(actions and triggers) to an existing Connector can be subject to their own priorities, and may not be addressed even with a substantial use-case.

Powerful platform that enables integration with 3rd party services. I've used workato to parse large results too tedious to handle manually (e.g., 600+ records), as well as to interface with 3rd party services such as Onedrive.

-Intuitive development of recipes -Great support (the customer success team has been very helpful) -Easy to initiate help requests through the chat window

-Would be nice to have more API support built out for 3rd party applications (e.g., ability to create new directors in Onedrive) -Learning curve was initially steep, especially when trying to use HTTP Get/Post with 3rd party APIs -Lacks existing recipe examples that demonstrate the use cases I was trying to build out

In general, it took me a long time to get used to it, after 1 week I used it at full capacity and it had a positive effect on our company costs.

We built quick integrations and our overall costs went down, we were satisfied enough.

The interface is messy, I think it should be made simpler with updates. Ease of use should be increased.

Overall, Workato is a powerful automation platform that offers wide range of pre-built features and benefits for businesses with cost-effective feature. It helps in automating repetitive tasks and connect with different applications and services. Workato helps user's to achieve our goals efficiently and effectively.

Workato is a fantastic integration and automation platform that offers users to connect different applications and automate the repetitive tasks and workflows, saves our time and reduces the risk of errors. As a versatile automation tool it supports various applications including cloud-based and on-premise applications. It also enables integration between different applications and systems which reduces manual work and allows organizations to streamline their business processes. Even it has over 500 connectors, including business applications like Salesforce, Slack, Google sheets and more which helps us to connect different data sources to create powerful integrations. Moreover, Scalability in Workato helps users to handle automation for small to large enterprises. The best feature in Workato is Data Mapping where it allows users to map the data between connected applications, ensures whether data is up-to-date and consistent across our systems. In addition, user's can create workflows that are triggered in real-time and even users can respond to events as they happen. And it also imparts security features, including encryption, user authentication, and role based access control. Documentation and training resources are tremendous as new user's can learn the tool quickly. Workato tool is cost effective where it offers affordable pricing plans, and provides the cost-effective solution.

Workato's interface might be overwhelming for new users and requires a bit of learning curve to understand how to use the tool effectively.

Employing Workato has resulted in enhanced productivity and efficiency for our business by automating workflows and integrating various systems and applications.

Workato is widely recognized as a robust integration and automation platform that enables businesses to streamline their workflows and seamlessly connect diverse applications and systems. Notable features that have made Workato a popular choice among users include its user-friendly interface, customizable workflow options, and extensive integration capabilities with over 1,000 applications. Moreover, Workato provides robust security measures and compliance features that safeguard sensitive data and ensure adherence to regulatory requirements.

Although I experienced some relatively minor issues, Workato remains a popular choice among businesses looking for a customizable and efficient automation solution.

We are in the construction contracting business with 100 employees. Our primary use case was to have Workato keep our Salesforce and Quickbooks Online CRM data in sync and eliminate time-consuming manual updates. After a 1 month trial and some minor recipe tweaking, we found that Workato simply outperformed all of the other integration solutions we tested in terms of reliability and real "hands free" automation. The community has a wealth of pre-made recipes available that you can customize to suit your needs. Everything from the use of data pills, to the documentation is very intuitive and user friendly. The customer support team has been extremely helpful and responsive to anything that has come up. Our account rep Bala went above and beyond to get our first recipes running. We now plan to expand our use of Workato to help automate other crusty business procedures. I would recommend this product to anyone looking for DIY integration that delivers true automation without needing to be a developer.

When evaluating whether Workato is the right product for you, I suggest taking a close look at the available triggers etc. for the specific integration you're seeking. What Workato can manipulate, it does so accurately and reliably. However the only limitations we've encountered are with what is actually exposed by the target software's API (Quickbooks Online etc). It also took some legwork to ensure that other automatic background processes aren't triggering Workato constantly and blowing through the transaction cap.

I'm a huge google fan but sometimes not everything was linked with other programs. Workato came to my rescue! Now almost seemlessly everything is synchronized. I no longer need to manually update several databases. Price is awesome for us non-profit. I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it!

Some tips could be shared when creating a specific recipe. for example; don't share your google sheet with too many people or the recipe won't work. Or Don't delete a line or the recipe will not work for the next registration,...

Super robust. Workato was able to replace other less fully featured integrators when it became necessary as our business grew. Nearly anything is possible if you know what you're doing!

Steep learning curve to understand how the integrations work. Basic stuff is simple, but gets complicated quickly if you need super customized robust integrations.