--- title: "Masterlink Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Masterlink. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Masterlink is a good fit for you!" source_url: "https://www.softwareadvice.com/app-building/masterlink-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Application Development Software](https://www.softwareadvice.com/app-development/) / [Masterlink](https://www.softwareadvice.com/app-development/masterlink-profile/) / Masterlink Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/app-development/masterlink-profile/) Reviews # Masterlink User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 30 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 17 reviews (57%) - 4 stars: 13 reviews (43%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The software was very intuitive to use, with low code requirements concerning what was needed to build. ### Most mentioned cons - The worst thing about the platform is that the electronic signature has not yet been integrated ## Masterlink customer reviews Showing reviews 1-25 of 30 (page 1). ### Fundo Ambiental - Overall rating: 5/5 - Reviewer: Pedro S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A experiência é muito positiva #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Facilidade de implementação de alterações ao estipulado inicialmente #### Cons Algumas funcionalidades não são percetíveis para os utilizadores --- ### Boa plataforma muito friendly - Overall rating: 5/5 - Reviewer: Marco T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Veio suprimir as nossas necessidades com muita agilidade #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Facilidade de implementar e desenvolver #### Cons Ambiente de produção versus qualidade tem de melhorar #### Reasons for choosing Masterlink Avaliação global e parceria estabelecida #### Reasons for switching to Masterlink Modernização --- ### Ótima equipa - Overall rating: 4/5 - Reviewer: Peter P. - Verified reviewer: Yes - Industry: Public Policy - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. São acessíveis, atenciosos e procuram encontrar soluções para os problemas apresentados. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros A equipa da Masterlink mostra-se disponível para encontrar soluções e tirar dúvidas. A forma final da página para o público que irá aceder o site é amigável. #### Cons Nota-se que para as pessoas que irão inserir os dados, precisam ter conhecimentos mais avançados para o utilizar. Poderia ser mais intuitivo. Na parte da introdução de imagens em sites que são concebidos pela Masterlink, deveria haver uma forma mais fácil para as introduzir uma vez que há pré-requisitos para as inserir e há muitos utilizadores que não possuem programas extras para formatar as imagens que irão ser acrescentadas. --- ### Perspetiva enquanto utilizador e programador - Overall rating: 4/5 - Reviewer: Renato N. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros É fácil de usar, permitindo a criação de páginas complexas num espaço curto de tempo. #### Cons A funcionalidade de procura (ctrl+f) num script não foca as expressões encontradas, o que é problemático em scripts de maior dimensão pois é necessário passar algum tempo extra à procura do texto marcado. --- ### Sites SGE e Outros - Overall rating: 4/5 - Reviewer: Ricardo P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Boa, empresa estável. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Software muito Estável. #### Cons Processo de atualização para novas versões, pouco flexível ao nível de novas funcionalidades. --- ### Plataforma eficaz que encaixa nos nossos objectivos. - Overall rating: 5/5 - Reviewer: Tobias R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Permitiu-nos o desenvolvimento do nosso site corporativo e ao mesmo tempo a possibilidade de o ir atualizando de uma maneira fácil e intuitiva. Permitiu-nos também o desenvolvimento de ferramentas que permitem um trabalho mais eficaz. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Permite de uma maneira expedita a criação de uma nova área no nosso site da empresa, agregado à nossa base de dados. Permitiu também o desenvolvimento de uma plataforma de gestão de cursos de formação para ir de encontro às necessidades dos nossos Membros. #### Cons Existem alguns aspectos na interface de algumas ferramentas desenvolvidas que podem ser melhoradas, mas temos trabalhado com a Masterlink para minimizar esses aspectos. --- ### Avaliação da Fábrica da Masterlink - Overall rating: 5/5 - Reviewer: José O. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered É muito positiva nos diversos domínios de interação, nomeadamente, contratual e assistênica. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A possibilidade de automatizar processos. A curva de aprendizagem de trabalho com a plataforma. A facilidade de utilização. #### Cons O software não tem aspetos que desgoste. --- ### Gestão Backoffice - Overall rating: 4/5 - Reviewer: Francisco P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Facilidade na construção de menus/submenus e blocos de informação. O layout final #### Cons Gestão e localização dos utilizadores. Melhoria no bloco página principal (construção de novos itens). --- ### Avaliação Masterlink - Overall rating: 5/5 - Reviewer: Walter R. - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Com a solução da Masterlink nosso time passou a ter todas as informações necessárias, com maior controle, automação e dinâmica. #### Cons Nada a acrescentar ou apontar em contras ate o momento #### Reasons for choosing Masterlink Flexibilidade, capacidade de adaptação e facilidade de utilização --- ### Agilidade, integração e segurança - Overall rating: 5/5 - Reviewer: Laudelino L. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Agilidade na construção, integração, autenticação, autorização e auditoria #### Cons Introduzir melhorias ao nível do front end e usabilidade. --- ### Review - Overall rating: 4/5 - Reviewer: Pedro P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience was essentially the development of forms for application submission, the development of additional templates to include in the platform was the first challenge and the number of clients per application was another challenge in terms of development and storage. Working with Masterlink has been an process towards evolution, especially regarding application design. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software was very intuitive to use, with low code requirements concerning what was needed to build. the support team was always effective. #### Cons In terms of storage and the development of reports there were some limitations. I'd like to know more about the potential of use with real time data. The availability of tutorials and additional training could be improved. --- ### Fácil de entender a sua arquitetura, facilidade implementação - Overall rating: 5/5 - Reviewer: Joaquim A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Desde sempre, e já nem consigo contar os anos, tem sido um relação cordial e o grau de resposta por parte dos seus colaboradores tem sido excelente, em geral são bons professores #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A versatilidade e operacionalidade na gestão da segurança #### Cons O layout na construção de tabelas. A interação com outras BD ainda não completamente explorada #### Reasons for choosing Masterlink Na altura foi o melhor e senão o único existente no mercado que respondia às necessidades do Organismo onde exerço funções --- ### Masterlink plataform review - Overall rating: 5/5 - Reviewer: Nuno B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been working on dematerialization and management of business and support processes (strategic activity planning, contract and procurement management, ...) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It really helps to achieve our goals in a short period of time, without the need for a team with programming knowledge and now we access to real/updated information, on a single, secure/controlled and dynamic platform. #### Cons The graphical end-user Interface can be improved as well as the reporting and analytics --- ### Excellent providers. Always searching for the best solutions. - Overall rating: 5/5 - Reviewer: Alexandra F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent experience. They understand very quicly the client challenges and givee the right answers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and responsive to our needs and the needs of our public. #### Cons there is nothing to not to like. Improvements are made according to our needs. --- ### Apaml - Overall rating: 4/5 - Reviewer: Rafael F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use, and to adjust to your necessities #### Cons The lack of a test database, and some interactions between the functions of the aplication. --- ### Masterlink - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Produto de facil utilização e integração com as necessidades de negócios atenderam muito bem. Customizações são boas tambem. #### Cons Falta integração com o Microsoft Teams (Apps). #### Reasons for choosing Masterlink Melhor custo beneficio e maiores possibilidades de customizações as nossas necessidades. --- ### Masterlink Review - Overall rating: 5/5 - Reviewer: Rita C. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Equipa com elevada serionidade e extrema competência #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A capacidade de automatização dos processos de negócio e a consequente capacidade competitiva para o desenvolvimento empresarial #### Cons Nada a considerar relativamente a aspectos menos positivos --- ### Process Automation - Overall rating: 4/5 - Reviewer: Carlos M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My company's entire financial process uses the masterlink platform, its ease of use, brought great performance to my team. #### Cons so far the platform serves us on all items. --- ### Plataforma Masterlink para transformação digital dos Processos - Overall rating: 5/5 - Reviewer: João Miguel F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered A plataforma Masterlink permite transformar processos manuais ou desintegrados, num processo digital integrado com os diversos sistemas e utilizando um portal para o utilizador final, com elevada facilidade de utilização. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A solução é muito flexivel e abrangente, quer na usabilidade, quer na interconectividade com outros sistemas. Pode incorporar em simultaneo diversos processos, e produzir reporting para suporte à gestão. #### Cons A plataforma tem sempre pontos de evolução contínua em função das necessidades dos Clientes. #### Reasons for choosing Masterlink A plataforma Masterlink cumpriu com todos os requisitos de uma solução moderna, no-code e com elevada facilidade de integração, escalabilidade e evolução pelos utilizadores finais. --- ### Flexibilidade - Overall rating: 5/5 - Reviewer: Joao D. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Com a solução da Masterlink as nossas equipas comerciais passaram a ter toda a informação no terreno . Por outro lado o nosso processo de aprovação dos investimentos comerciais e sua implementação ganhou uma outra dinamica e controlo . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibilidade . Capacidade de adaptação a diferentes realidades .Facilidade de utilização para o utilizador #### Cons Não tenho nada a apontar de negativo neste software #### Reasons for choosing Masterlink Principalmente pela otima relação preço / qualidade . As soluções que analisamos eram bastante mais caras #### Reasons for switching to Masterlink Era um software com base no Excel que não permitia trabalhar em ambiente Web . Era pouco flexivel e não tinha track record nem workflow --- ### Muito satisfeita - Overall rating: 4/5 - Reviewer: vera G. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Equipa 5*, muito disponível e preocupada em ir ao encontro da necessidade demonstrada. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Poupança de tempo e fácil obtenção de informação. #### Cons Algumas funcionalidades não ficaram exatamente conforme esperado. --- ### Flexivel e Robusta - Overall rating: 5/5 - Reviewer: Helton B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Plataforma de fácil utilização que permite aos usuários poder adaptar os fluxos com as necessidades de negócios sem precisar do envolvimento do time de desenvolvimento, tornando o processo mais ágil e barato. #### Cons Não tenho pontos negativos com a utilização da plataforma. --- ### Fundo Ambiental - Overall rating: 4/5 - Reviewer: Catarina P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A potencial segurança que oferece do ponto de vista do negócio. #### Cons Pouco intuitivo para o utilizador, com menus geradores de confusão entre os beneficiários que registam pouca utilização. --- ### Contratação Pública - Overall rating: 5/5 - Reviewer: Paula A. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Muito boa. Muito profissionais #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitivo, fácil de usar, é como um fato feito à media. #### Cons Fata definitivamente a assinatura digital --- ### modeling platform easy to adjust to the needs - Overall rating: 4/5 - Reviewer: Sónia S. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing about the platform is the ability to adjust to the needs #### Cons The worst thing about the platform is that the electronic signature has not yet been integrated ## More reviews [Next reviews](https://www.softwareadvice.com/app-development/masterlink-profile/reviews/?page=2) --- Masterlink Reviews, Pros and Cons - 2026 Software Advice