--- title: "Salesforce Platform Software Reviews, Demo & Pricing - 2026" description: "Review of Salesforce Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/app-development/salesforce-platform-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Workforce Management Software](https://www.softwareadvice.com/call-center/workforce-management-optimization-comparison/) / Salesforce Platform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews/)[Alternatives](https://www.softwareadvice.com/app-development/salesforce-platform-profile/alternatives/) # Salesforce Platform Review From $25-$100/month Free trial 2 plans Wondering if Salesforce Platform is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Salesforce Platform 4.4 [(407)](https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews/) Pricing Starting at $25.00 per user per month ### About Salesforce Platform Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users. Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder. Users can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone. Do you work for Salesforce Platform? [Manage this product listing](https://www.g2.com/products/portage-communications/claim_requests/new?auto=true) Wondering if Salesforce Platform is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. ## Salesforce Platform User Interface ## Popular Salesforce Platform Alternatives Main Product Salesforce Platform 4.4 [(407)](https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews/) Ratings Breakdown - 4.03Ease of use - 3.96Value for money - 4.05Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [viaSocket](https://www.softwareadvice.com/product/520083-viaSocket/) 4.8 [(648)](https://www.softwareadvice.com/product/520083-viaSocket/reviews/) Ratings Breakdown - 4.71Ease of use - 4.71Value for money - 4.60Customer support - 4.64Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15500)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [Zapier](https://www.softwareadvice.com/cloud-management/zapier-profile/) 4.7 [(3082)](https://www.softwareadvice.com/cloud-management/zapier-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.34Value for money - 4.33Customer support - 4.59Functionality Pricing Starting at $29.99 per month Get Price Alternative Product [monday AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6123)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Asana](https://www.softwareadvice.com/project-management/asana-profile/) 4.5 [(13758)](https://www.softwareadvice.com/project-management/asana-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.40Value for money - 4.33Customer support - 4.38Functionality Pricing Starting at $10.99 per month Get Price ## Salesforce Platform Pros and Cons We analyzed 407 verified reviews for Salesforce Platform to find out what actual users really think. Select to learn more Tailored Crm Configuration Options Salesforce Platform stands out for its high degree of customization. Users can adapt objects, fields, workflows, and dashboards to fit unique business needs, enabling personalized solutions for different industries, teams, and processes. Centralized And Flexible Data Handling Salesforce Platform offers robust tools for organizing, storing, and accessing large volumes of business data. Customizable dashboards, strong reporting, and integration options help teams manage customer information, track processes, and analyze metrics efficiently across departments. Comprehensive Lead And Pipeline Tracking You can easily monitor leads, opportunities, and sales progress with Salesforce Platform. The system supports detailed tracking, task management, and reporting, helping teams stay organized, follow up efficiently, and ensure no prospects slip through the cracks. High Costs And Added Expenses Salesforce Platform is frequently described as expensive, with high licensing fees and additional costs for customization, consultants, and extra features. Smaller businesses may find the pricing prohibitive, especially as complexity and user numbers increase. ## Salesforce Platform Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Platform Starter $25.00 per user, per month Plan includes: - Access 10 Custom Objects - Appexchange - Customizable Reports - Identity for Employees - Lightning App Builder - Process Automation Platform Plus $100.00 per user, per month Plan includes: - Access 110 Custom Objects - Appexchange - Customizable Reports - Identity for Employees - Lightning App Builder - Lightning Console - Process Automation Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Salesforce Platform Features - Popular features found in Call Center Workforce Management Employee Scheduling For Call Centers Intraday Management Labor Forecasting Performance Metrics - More features of Salesforce Platform Access Controls/Permissions Activity Dashboard Alerts/Notifications API Approval Process Control Business Process Automation Code Development Code Editing Collaboration Tools Compatibility Testing Configurable Workflow CRM Customizable Fields Dashboard Database Support Data Management Data Modeling Data Security Debugging Deployment Management Document Management Drag & Drop ERP integration ETL For Developers For No-Code Development Geolocation Graphical User Interface Integrated Development Environment Integrations Management Iteration Management Mobile Development No-Code Performance Management Reporting/Analytics Reporting & Statistics Software Development Source Control Task Management Task Progress Tracking Third-Party Integrations Ticket Management User Interface Version Control Visual Modeling Web App Development Web/Mobile App Development Workflow Configuration Workflow Management ## Salesforce Platform Integrations Slack Integration rated 4.5 from 16 reviews Microsoft Outlook Integration rated 4.6 from 13 reviews ServiceNow Integration rated undefined from -1 review Google Cloud Integration rated undefined from -1 review Microsoft Power BI Integration rated undefined from -1 review Tableau Integration rated undefined from -1 review See all 10 integrations ## Salesforce Platform User Reviews ## Salesforce Platform customer ratings - Overall rating: 4.4/5 - Total reviews: 407 ### Rating distribution - 5 stars: 210 reviews (52%) - 4 stars: 150 reviews (37%) - 3 stars: 34 reviews (8%) - 2 stars: 8 reviews (2%) - 1 star: 5 reviews (1%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 4.0/5 - Customer support: 4.0/5 - Functionality: 4.4/5 --- ### Customizable and Scalable but Complex and Expensive - Overall rating: 5/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Salesforce has been an excellent tool for our organization and most of our departments. We hope to expand its use to more departments and consolidate products with Salesforce's products in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesforce allows for plenty of customization, from pages to permissions to automations. The Trailhead learning platform, the support, and the community help make it easy to learn and grow as an admin or end user. My favorite tool is Flow Builder with its powerful, versatile automation capabilities. #### Cons 1. The down-side of the many features and customizability of Salesforce is that it sometimes can be too complex to navigate or configure things. It was frustrating trying to figure out where to go or how to do something until Agentforce help rolled out. Even that doesn't always answer your question, but the human support is always helpful after requesting it in the chat. 2. It's expensive. 3. Occasionally, you find a "feature" (or lack thereof) that makes you scratch your head... or bang it against the wall. #### Reasons for switching to Salesforce Platform Salesforce is more scalable and customizable. --- ### By far the best business tech for the buck. Zero headaches - Overall rating: 5/5 - Reviewer: ANDREW M. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Top notch. From the development and continual advances to the ease of use. I simply can’t say enough about it. The summits where you can learn so much than you thought possible. There’s a reason salesforce is dominating the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Was I’d use. Sandbox development. Ability to go back and forth from lightning platform and classic. The ability to create any report. I mean ANY report. The tech is beyond advanced #### Cons Tracking metrics and kpis at a glance. The vast integration compatibilities with Omni being able to synch multiple voip services seamlessly and the ability to integrate back end crm’s from outside departments #### Reasons for choosing Salesforce Platform We are considering using both. Mainly for cost so our agents don’t require logins --- ### Easy to Use CRM - Overall rating: 5/5 - Reviewer: Alan M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great CRM for keeping everything up to date in realtime which keeps all users in the loop with progress. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Such a great CRM. It links with all my outreaching platforms like LinkedIn, Outlook and Ringover which saves time. #### Cons I can't think of any negatives. It's such a simple to use platform that makes everything so transparent. --- ### Steady Salesforce - Overall rating: 3/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Average - it's not a CRM that is particularly exciting but has its benefits with it being cloud based and available for multiple integrations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Salesforce themselves are on hand to support and guide you through introduction, set up, deployment and use of the platform. #### Cons For an out of the box solution, tends to need a lot of customisation which feels difficult to set up and impacts adoption. --- ### Excellent Features, but Cost Was a Challenge - Overall rating: 3/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Salesforce Platform was positive. We used it for about two years and found it to be a powerful and reliable tool for managing customer information, workflows, and business processes. However, as our needs grew, the overall cost became difficult to justify for our business, which led us to switch to a more affordable solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Salesforce Platform is how customizable and easy it is to adapt to different business needs. It helps keep everything organized in one place, makes it easier to automate everyday tasks, and gives teams better visibility into customer information and processes. #### Cons The biggest drawback for a small business is the cost. Salesforce can become expensive as you add more users, features, and additional tools. While the platform offers a lot of functionality, smaller teams may find it difficult to justify the investment compared to more affordable options. #### Reasons for switching to Salesforce Platform Our company was part of a franchise and they decided to move to salesforce. --- ### Poor. The licensing and maintenance costs are high relative to the value received. - Overall rating: 2/5 - Reviewer: Rose Marie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Salesforce Platform was disappointing. While it's a powerful platform on paper, the learning curve is steep, implementation is time-consuming, and maintaining the system requires continuous effort and resources. We encountered bugs, confusing workflows, and automation that didn't always behave as expected without extensive troubleshooting. Deployments and updates often required more planning than anticipated, and support was not always helpful in resolving issues quickly. For organizations with large budgets and dedicated administrators, it may be a good fit, but for many businesses, the complexity and cost outweigh the benefits. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Salesforce Platform offers a wide range of features and extensive customization options. It has strong integration capabilities and can support complex business processes when implemented correctly. #### Cons The platform is overly complex, expensive, and requires significant technical expertise to use effectively. Many basic tasks feel unnecessarily complicated, and frequent updates can introduce new issues or require additional configuration. Customer support was inconsistent, and resolving problems often took longer than expected. The overall value didn't justify the ongoing costs for our needs. #### Reasons for choosing Salesforce Platform In the beginning it was praised by everyone, but unfortunately we were fooled. --- ### Great platform but there's room for improvement - Overall rating: 4/5 - Reviewer: Olga D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it's a very reliable platform, able to store and display tons of info, however, it would be much more efficient it it let each user customize what is displayed and have preset medical orders to limit typing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like working in Salesforce platform due to its versatility and ability to access ample amount of information in the same tab. #### Cons I only wish it would be customizable and have the ability to easily limit the amount of information on one page to limit scrolling and clicking. Also it would be nice to include preset medical terminology and common medications names. #### Reasons for switching to Salesforce Platform The team I work for decided to switch in order to streamline the workload. --- ### Greater than good, you won't be disappointed! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Salesforce has been a real game changer for our teams. The entry point was steap, but within 6 months we realized the ROI was a minimal 10x our investment, and over time that has only increased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to leverage data from multiple sources into a single tool was amazing, and then to re-leverage it again, manipulate at it, and feed it to those who need to use it, amazing! Excellent growth tool! #### Cons At beginning of using Salesforce, and depending on the changes with each release, the platform can be a bit challenging and intimidating because of all it can do. Understanding databases, and programming logic are good skills to have. #### Reasons for choosing Salesforce Platform It had the best integrations for our use case and was easy to get started with. --- ### Excellent Data Integration - Overall rating: 5/5 - Reviewer: Amber W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was good with this tool because my team was able to import and export data into Salesforce with no issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how we were able to integrate our data real time for dealers to be able to see their sales metrics. #### Cons I didn’t like that it took a bit longer for the data integration but that could have been an error on databricks. #### Reasons for switching to Salesforce Platform Because it wasn’t reporting our data real time and we ran into errors. --- ### Salesforce as a central CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros It's very powerful and versatile, and connect with all the needed external tools for a comprehensive usage. #### Cons Old looking design feel cluttered and not always easy to navigate, not the most user-friendly interface. --- Showing 1 - 10 of 407 Reviews [See All Reviews](https://www.softwareadvice.com/app-development/salesforce-platform-profile/reviews/) ## Salesforce Platform Popular Comparisons [viaSocket vs Salesforce Platform](https://www.softwareadvice.com/compare/319631-salesforce-platform/vs/520083-viaSocket/)[Jira vs Salesforce Platform](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/salesforce-platform/)[Zapier vs Salesforce Platform](https://www.softwareadvice.com/app-development/salesforce-platform-profile/vs/zapier/)[monday AI Work Platform vs Salesforce Platform](https://www.softwareadvice.com/marketing/monday-com-profile/vs/salesforce-platform/)[Asana vs Salesforce Platform](https://www.softwareadvice.com/project-management/asana-profile/vs/salesforce-platform/)[TaxDome vs Salesforce Platform](https://www.softwareadvice.com/app-development/salesforce-platform-profile/vs/taxdome/)[Trello vs Salesforce Platform](https://www.softwareadvice.com/app-development/salesforce-platform-profile/vs/trello/)[Connecteam vs Salesforce Platform](https://www.softwareadvice.com/hr/connecteam-profile/vs/salesforce-platform/)[ClickUp vs Salesforce Platform](https://www.softwareadvice.com/project-management/clickup-profile/vs/salesforce-platform/)[Notion vs Salesforce Platform](https://www.softwareadvice.com/project-management/notion-profile/vs/salesforce-platform/)[Airtable vs Salesforce Platform](https://www.softwareadvice.com/project-management/airtable-profile/vs/salesforce-platform/)[Basecamp vs Salesforce Platform](https://www.softwareadvice.com/project-management/basecamp-profile/vs/salesforce-platform/) [Compare All Alternatives](https://www.softwareadvice.com/app-development/salesforce-platform-profile/alternatives/) ## Other Top Recommended Call Center Workforce Management Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **13** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **9** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **7** times [Assembled](https://www.softwareadvice.com/scheduling/assembled-profile/) **4.7** (85) Recently recommended **5** times Stuck Between Options? 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