Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build and deploy cloud applications. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.

Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features to users.

Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.

Users can connect their apps with external data sources by using Lighting Connect. Support is provided via video tutorials, an online forum and over the phone.



125 Reviews of Salesforce Platform

Overall rating

4.18 / 5 stars

Filters:

Showing 1 - 20 of 125 reviews

January 2019

Benton from Rentvest Property Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Platform to build out any CRM

Pros

Love the flexibility and customization. Can easily integrate with all of our other softwares.

Cons

Can get pricey for a small business. UI is not the best yet but you can customize to make it better.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Nothing really compares. And Lighting is on its way to greatness.

Pros

Extremely robust. Reporting is pretty easy to learn. The trailhead site is fantastic for learning at your own pace.

Cons

Adoption is hard in an organization. If you are considering getting Salesforce later, rather than now don't wait. If you get it later, it will be multiple times harder to get your team to use it correctly. Get it now and set the bar high for your team(s).

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Salesforce

Pros

The features with Salesforce Lightning are second to none. Best CRM on the market.

Cons

The lightning interface is an adjustment for someone who has used Salesforce classic for years.

January 2019

mohamed from Vodafone

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Easy to use and easy to customize it as you want

Pros

Salesforce cloud is a very good way to customize it and make to do what you want it to do, for example we have some app that track everything and generate a great reports.

Cons

If you have a good salesforce developer, he can develop you what you want with a great customizations based on the team or the org needs.

December 2018

Jaime from Vets first choice

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Jaime- lighting sales force review

Logging calls, having all recent activity in one place is great

Pros

The ease of use. I can add files, log calls easily, and store a lot of information on my accounts.

Cons

Sometimes it is hard to find certain features.

December 2018

Melody from 1st Class Real Estate

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Overall good CRM program

Pros

Ease of use, Ability to update & make changes to client info, easy to sync with other programs

Cons

Slightly too user specific for "Sales" people like corporate sales. Some features just don't translate well in Real Estate (customer to client cycle for example)

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Salesforce

Pros

Fast, user friendly, easy to navigate and train others to use.

Cons

liked the old layout better, i often switch to it.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Lightning Experience is the gift that keeps on giving

Salesforce Lightning Experience is replacing Microsoft CRM for our organization and in the short time we have had it has already given us a much better user experience with improved data and data flow.

Pros

We previously used Microsoft CRM and recently implemented Salesforce Lightning Experience. The features and support community we have found within Salesforce have been incredible and continually impressive. CRM was able to get us through the early stages of our business, but Salesforce Lightning Experience will make the difference across each of our growing teams as we continue in the growth phase of our organization. I love that any question I have about Salesforce has likely already been asked and answered by either a Salesforce expert, or a member of the Salesforce user community.

Cons

With the vastness of customizable features within the application, it can be a confusing transition to Salesforce. There is a large amount of information and training materials that are made available online, but that isn't always enough.

December 2018

Jessica from Business School

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fantastic Multi-faceted Platform

Fantastic overall experience. Has changed how we collect and approve documents. Easy to aggregate data and sort tasks.

Pros

Very easy to create and build in. Great user interface and easy to re-format when working on different pieces of a report/ data set.

Cons

I have had no issues with the platform thus far.

November 2018

Elissa from Adjust

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

A strong, easier-to-use upgrade

I was not one of the decision makers for this product, so I haven't tried competitors and don't know if any of them work better, but Lightning seems to be comprehensive and functional.

Pros

Compared to Salesforce Classic, Lightning definitely looks cleaner and feel simpler to use. I mainly use Lightning to view the status and progress of feature requests, and find that the information is laid out clearly and concisely. Lightning isn't the most beautiful UI but I'm able to find what I need.

Cons

After using Salesforce Classic, it's a little hard to get used to Lightning, which doesn't have all of the same functionality. It can be a little annoying to have to switch back to classic to access certain features (like article management, which is either unavailable or very hard to find in Lightning).

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

2 of 5

November 2018

Great for organization but needs better functionality

Pros

The detailed reports I can run for my leads.

Cons

It's not easy to navigate and is very confusing at times. My company upgraded to the lightening but the classic version is much easier to navigate. This one is very difficult.

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Modern simple to use but very improvable

My personal experience has been satisfactory the only thing that the transition has been a bit slow but this can be something internal to my company

Pros

This application is being implemented in my company recently to record reports and orders of services. It is very easy to use and simple. It has very practical options that help optimize processes in a single click and in some cases automatically.
It has several areas of opportunity

Cons

It has several areas of opportunity. since for very large transnational companies the adaptation of this new aplicaicon is a little difficult, since improvements have to be made little by little. A company not of this magnitude will undoubtedly have an excellent application

November 2018

Galen from Quest Technology Management

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very dependable and easy to pull information for prospecting

Pros

Salesforce is a great software for tracking prospects and current accounts. Loved the ability to schedule evens

Cons

Nothing negative to say about Salesforce. it was a tremendous tool for me and my colleagues for over 7 years.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The Best

Pros

The best platform for a growing business from an operations standpoint.

Cons

A lot to learn and sometimes feels pricey.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

October 2018

Good But Could Be Better

This program is extremely helpful for storing information, keeping track of clients, and using these tools to assist another co-worker if you are not familiar with a client's needs. It is also a great central access point with remote/field reps that may not have access to specific reports, files, data, etc.

Pros

The search feature is good, it pulls everything associated with what you are looking for.

Cons

Sometimes there are serious delays. The program will need to reset and what ever you just did does not save. The email link does not carry over the information from the email. It will log the email with the title but will not transfer the body of the email into Lightening. Not sure if this is specific to my job's version or not.

Certain aspects of the program convert back to the original Salesforce Classic look

October 2018

Philipp N. from [New York] Know Go Conference

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

Great CRM if you know how to use it

As a CRM salesforce allows us to track our pipeline and report it to management and the board. For me personally, as I work in marketing it allows me to see leads that we captured through our forms and where these leads come from. From there inbound leads can be assigned to sales managers. If you are a small company that does not need too many features etc, one of the smaller vendors in the marketplace is recommendable too.

Pros

Salesforce is the go-to CRM and market leader for a reason: solid lead and pipeline management. I like the integration with outlook and the depth of reporting features.

Cons

It takes some time to learn how to use it. Also the settings around standard lead fields and different lead views are confusing to me.

October 2018

Mark from Red Chili Web Design

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Favorite CRM Period!

Pros

Salesforce has been our favorite CRM for so many reasons over the years. It's been absolutely critical to building a strong foundation in our organization with building our customer relationships. Hands down this is the best!

Cons

I had a bit of issues initially getting set up. At the same time it felt like the sales rep was unable to help with technical issues, and their support line was limited. Still, this was just a small hiccup as we launched forward with speed right after!

October 2018

Felipe from Grouper SpA

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Salesforce platform review

I think it would be a great solution if they work in the user interface

Pros

The solution is very complete in the management and control tools. Delivering detailed information for decision making

Cons


147/5000
the solution for the selling user is very complex in its use and does not motivate the sales force to use it as a facilitator for their activities

October 2018

Erikka from Choice Hotels

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Salesforce Lightning

Pros

It's a really great tool for mobile users. Salesforce Classic isn't as user friendly. I work on a sales team and we depend on Salesforce Lightning.

Cons

Not all fields are always functional on my mobile but this may be a problem within our company and how we have SF configured.

October 2018

Brian from Kelly Services

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

almost perfect CRM

Pros

Salesforce is a great CRM. You are able to track the full sales cycle, from leads to wins to dispatching of produce or service. You can customize the fields your company needs, and remove the ones you don't need.

Cons

If you are new to CRM, you can easily get overwhelmed with all the options. With saying that, if Salesforce is your first CRM and you try others, you will find most, if not all, fall short.