Salesforce Platform software


103 reviews(4.0/5)
103 reviews(4.0/5)

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build and deploy cloud applications. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.

Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features to users.

Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.

Users can connect their apps with external data sources by using Lighting Connect. Support is provided via video tutorials, an online forum and over the phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

103 Reviews of Salesforce Platform

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Lightning is okay

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Lightning give salesforce an updated log and some additional features. It’s nice to look at, and it also seems easier to learn/use effectively.

    Cons

    While it does look nice, I didn’t notice any other substantial changes from another salesforce platform to lightning. Unless you specifically need it for something, I’m not sure if it’s worth paying extra.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    SalesForce Lightning

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's a great database for all current and potential members. Great for organizing new leads and upgrade leads with current members.

    Cons

    There can be a slight learning curve, but once you get past that SalesForce Lightning is pretty user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Randall from Computer Software

    Number of employees: 1 employee

    September 2018

    Lightning Platform for Software Developers

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have found this software to be fun to work with. It takes a different approach than anything else that I've worked with previously, so it keeps you engaged and entertained. I would highly recommend learning this software to other developers wanting to work with enterprise customers.

    Pros

    Lots of resources to help you get started with this platform. All of the prebuilt components are documented well in the Salesforce documentation, and it is extremely easy to get started with developing. Trailhead is extremely helpful in introducing the concepts that are important to developing for the Lightning Platform, so it is not hard to know where to go next in your learning journey. The other benefit is that it is extremely popular and there is a lack of qualified developers, so the barrier to entry through learning about the Lightning Platform is lower than it is with other technologies.

    Cons

    There is a relatively steep learning curve because it is VERY opinionated. In addition to learning the Lightning framework, there are many other pieces that you will be required to learn. Apex and SLDS are two examples of that. You won't be proficient in Lightning Platform development unless you have all of the pieces.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Great but Trouble Seeing Old Files

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The layout is fresh and a bit more simple to find things

    Cons

    I do have to revert to the old platform to find some of the files and contracts from the past.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • DYLAN from TR

    Specialty: IT Services

    Number of employees: 10,000+ employees

    September 2018

    Challenging

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I'd prefer something smooth and easy to use. Salesforce is the best of all the mediocre tools available. Not saying much.

    Pros

    There's a ton of information available...it's everywhere. Your company can integrate its system with Salesforce pretty well. It's easy to do and the breadth of information available is excellent.

    Cons

    It's slow. Difficult to navigate. The user interface definitely needs an upgrade. The same set of information can be found multiple times and you have no idea what's right.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ryan from GoKnock

    Number of employees: 2-10 employees

    September 2018

    Keeps me organized

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Keeps me organized with all the leads I have been following up on. Super simple to see where each of the leads are in on the sales process.

    Cons

    It can get a bit confusing with all the additional apps.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    State of the Art Dashboards & Reporting

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    As the salesforce classic platform is going away, we are slowly switching to lightning. We use the platform to manage accounts, user stories and test results, and create reports and dashboards.

    Pros

    The ability to create and customize dashboards is much improved in this platform vs. salesforce classic. The features for report creation and the ability to create custom filters for reports is also better than the previous platform. The platform allows you to create interactive, professional looking dashboards for any of the data stored in salesforce . It provides the ability to create executive summary dashboards with the ability to drill down to obtain specific details.

    Cons

    I prefer the layout for account and user management in the classic version. The layout is a lot different in this platform and takes time to adapt.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Lightning is the best way to use Salesforce in the cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Having always loved the functionality of Salesforce but not enjoying the readability of Salesforce, Lightning breathed some new life into the product. Lightning brings your reps closer to having that amazing sales experience and improving quality. It makes it so easy to understand where your assets are located and how best to interact with them. Salesforce has always had a strong hold on the marketplace in terms of functionality, and now they are finally taking over in terms of flexibility.

    Cons

    Like Salesforce Classic, Lightning is still built on the same platform that can at times be confusing and complex to setup.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sean from Road Scholar

    Number of employees: 201-500 employees

    September 2018

    Salesforce At a Not-For Profit

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Salesforce is very stable, we rarely encounter any bugs in day to day use.

    Cons

    Lots of dead space in some of our screens, lots of white, poor accessibility options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Donald from Agriculture Financial Services Corporation

    Number of employees: 501-1,000 employees

    July 2018

    Using Salesforce successfully as a front end for our customers to connect with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salesforce Lightning Platform provided a very clean interface to setup for our customers to log into and update and/or submit their information. It was successfully integrated with our legacy systems and even the complicated business rules are handled in a clean way. Once created our employees are also able to login but only complete very basic tasks, for complicated items our legacy system is still used. Overall the process has been smooth.

    Cons

    The system still has a few bugs, a little over a year after launch, and sometimes goes down, but this maybe due to the connections with legacy systems. There were few items added to start but over time the integration team has been adding more functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nancy Jo from Knect365

    Number of employees: 5,001-10,000 employees

    July 2018

    Not great with analytics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CRM System keeping clients organized.

    Pros

    It is an easy to navigate program. Rolling over calls to the next day needs to be a feature. It is fairly easy to use

    Cons

    pulling reports are hard. I am not sure if that is because of how my company set up the system or not. If I want to send an email campaign blast out it is very confusing and therefore walk away from it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stewart from Relias Learning

    Number of employees: 501-1,000 employees

    July 2018

    Easy to use. Critical for business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pursuing leads easily.

    Pros

    Ease of use. Totally comprehensive in all aspects of our CRM needs. Captures all the info we need, plus houses our quote software.

    Cons

    A little slow at times, other than that I don't really have any complaints. Pretty simple, really and covers everything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bob from Albuquerque Windustrial

    Specialty: Other

    Number of employees: 2-10 employees

    July 2018

    Outside Sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to setup but maybe not as easy as some of the others. This is a nice program and would fit most peoples needs. Great features and a lot of apps.

    Cons

    Could not connect to mail server so we could not use 2-way sync or calendar sync but this was our tech issue not theirs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Matt from PGDx

    Number of employees: 201-500 employees

    June 2018

    Excellent system for a wide range of functions, but pricey

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to handle the sales process, marketing, and support of complex products. We also created a knowledge base which allows agents access to the most up to date details on the products.

    Pros

    Ability to generate custom objects, processes, and communication across a wide range of departments makes SalesForce the ideal tool for any size company. The plus is the cloud location allowing customers and employees access around the globe.

    Cons

    The pricing and add on fees for certain functionality can quickly explode the budget set by your company for this solution. Be sure to think about all functions you might need and negotiate with your SalesForce contact to obtain the best pricing possible. Bundling can be powerful!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andie from Michigan Economic Development Corporation

    May 2018

    I like the new look, but I am missing features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    You get the continual improvement from Salesforce. All the new releases have new features for Lightning. No new development is coming out for Classic.

    Pros

    I mostly like new look. There are a few new ways to organize they way components sit on the page that bring the more important things to the eye of the user in a more efficient way.

    Cons

    I least like that there are features that seem pretty usable still are not brought over before launch. It felt, although explained that there would be waves of new functionality, like it was rushed and launched before really ready.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Naveen from Astrea IT Services Pvt Ltd

    Number of employees: 51-200 employees

    May 2018

    Flexible development platform on the cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

    Pros

    Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis.

    Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities.

    Trailhead and developer account are free resources available to build expertise on the product.

    Excellent community of customers/partners is available to support queries.

    Cons

    Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Great for multitasking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficient work flows, multitasking

    Pros

    I do not have to open up multiple tabs when working in SalesForce or go back and forth to view information, everything is right there in one tab with smaller individual tabs within

    Cons

    Not as easy to use as SalesForce classic, somethings are harder to find or less self explanatory than classic.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shibu from Tata

    Specialty: IT Services

    Number of employees: 10,000+ employees

    May 2018

    Outstanding cloud-based platform for Custom application development and prepackaged CRM functionality for all types of business needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    No hardware purchase cost and no hardware maintenance cost, big plus
    Very easy to use and learn for business user and developers
    Pre-packaged components and widgets speedup the development effort and timelines.
    Minimal coding for application development
    Effective cloud platform for small and large enterprise
    End to end life-cycle management from website(site.com) to data management
    Very good documentation for user and developers.
    Awesome effort from Salesforce team by conducting webinar on new features and components

    Cons

    Nothing to complain as Salesforce improved lot with the new releases, however search results are still clumsy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Samanth from Moakler Wealth Management

    Specialty: Other

    Number of employees: 2-10 employees

    April 2018

    First introduction to Campaigns

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Marketing includes simple campaign management capabilities such as account segmentation, target list generation, lead source tracking and packaged reports. This was my first introduction to campaigns and it was a comfortable transition from our old software. Again, I used it in a past position not currently.

    Cons

    The software comes with a high price tag that is not suitable to a company our size but I would definitely try it again once we grow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rajesh from Damco

    Specialty: IT Services

    Number of employees: 201-500 employees

    April 2018

    Best Customer success tool for your business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Please make it more interactive by using different reports and charts.

    Pros

    I like to build sales app with this platform.it becomes my first choice to use as it is very easy to use and configure.it is a matured product for customer relationship.

    Cons

    No deep drill on data .one can not dig deep into data and check required details .we can not see data reports in more interactive way.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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