About Salesforce Platform

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users. Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows ...

Salesforce Platform Pricing

Employee Apps Starter: $25 per user, per month. Employee Apps Plus: $100 per user, per month. Heroku Enterprise Starter: from $4000 per company, per month. App Cloud Unlimited: contact Salesforce for a quote.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Lightning App Builder

Salesforce Platform Reviews

Overall Rating

4.29

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Showing 1 - 5 of 232 reviews

Mary Kate

Company size: 11 - 50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2022

Much Improved from Classic

User Profile

Naveen

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

May 2018

Flexible development platform on the cloud

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pros

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis. Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities. Trailhead and developer account are free resources available to build expertise on the product. Excellent community of customers/partners is available to support queries.

Cons

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

Nadeem Shafkat

Company size: 1 employee

Industry: Human Resources

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

November 2022

Salesforce - A well-recognized Customer & Sales Management Tool

CRM solutions like Salesforce are a smart choice for businesses that are growing rapidly. A mid- small business operation or one that is not yet mature would likely find this an overkill. Having said that, Salesforce has some of the best training resources that any such program offers, and they also offer sleek versions of their CRM for small businesses.

Pros

My main usage of the Salesforce platform is operational and analytical for a Realty based business. The number of options available within the Salesforce platform seem to be unlimited. With the global recognition that it has received as a great CRM tool, they still keep developing enhancements to the functionalities and available options. The system configuration and customization are extremely smooth, given the size and number of functionalities.

Cons

The one area that Salesforce needs to address is their system support when it comes to technical issues resolution and assistance. The timeframe of response from their support teams does not justify the reputation and quality of the platform.

Wilfredo

Company size: 201-500 employees

Industry: Outsourcing/Offshoring

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

October 2022

Absolute Horror of a CRM!

Pros

There’s a lot to be desired by this CRM. I used a hubspot Prior and there is wonky data analytic reports, super cluttered, and the new Einstein feature sucks.

Cons

Everything about this platform sucks. I only have to use it it because it’s the enablement tool given by my client.

Reasons for switching to Salesforce Platform

Mandated with my client.

Darrik

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

5

August 2022

Still my favorite CRM for workflows, reporting, and task tracking

Pros

Overall, the ease of use and intuitive UI makes Salesforce king. The reporting, dashboarding, and statistics options are robust and impressive (if you are willing to invest the time), and the new low-code or no-code tools they are building look promising (I've yet to test them out.)

Cons

My experience has shown that a lot of custom dev work is needed to get certain automations or integrations between other softwares. I understand there are some no-code / low-code tools being built that may remedy some of these concerns, but my org hasn't been exposed to these tools yet.

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