Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build and deploy cloud applications. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.

Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features to users.

Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.

Users can connect their apps with external data sources by using Lighting Connect. Support is provided via video tutorials, an online forum and over the phone.

Lightning App Builder
Lightning App Builder

Lightning App Builder

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



112 Reviews of Salesforce Platform

Overall rating

4.0 / 5 stars

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

The Best

Pros

The best platform for a growing business from an operations standpoint.

Cons

A lot to learn and sometimes feels pricey.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Good But Could Be Better

This program is extremely helpful for storing information, keeping track of clients, and using these tools to assist another co-worker if you are not familiar with a client's needs. It is also a great central access point with remote/field reps that may not have access to specific reports, files, data, etc.

Pros

The search feature is good, it pulls everything associated with what you are looking for.

Cons

Sometimes there are serious delays. The program will need to reset and what ever you just did does not save. The email link does not carry over the information from the email. It will log the email with the title but will not transfer the body of the email into Lightening. Not sure if this is specific to my job's version or not.

Certain aspects of the program convert back to the original Salesforce Classic look

Review Source: Capterra

Philipp N. from [New York] Know Go Conference

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great CRM if you know how to use it

As a CRM salesforce allows us to track our pipeline and report it to management and the board. For me personally, as I work in marketing it allows me to see leads that we captured through our forms and where these leads come from. From there inbound leads can be assigned to sales managers. If you are a small company that does not need too many features etc, one of the smaller vendors in the marketplace is recommendable too.

Pros

Salesforce is the go-to CRM and market leader for a reason: solid lead and pipeline management. I like the integration with outlook and the depth of reporting features.

Cons

It takes some time to learn how to use it. Also the settings around standard lead fields and different lead views are confusing to me.

Review Source: Capterra

Mark from Red Chili Web Design

Industry:  IT Services

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Favorite CRM Period!

Pros

Salesforce has been our favorite CRM for so many reasons over the years. It's been absolutely critical to building a strong foundation in our organization with building our customer relationships. Hands down this is the best!

Cons

I had a bit of issues initially getting set up. At the same time it felt like the sales rep was unable to help with technical issues, and their support line was limited. Still, this was just a small hiccup as we launched forward with speed right after!

Review Source

Felipe from Grouper SpA

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Salesforce platform review

I think it would be a great solution if they work in the user interface

Pros

The solution is very complete in the management and control tools. Delivering detailed information for decision making

Cons


147/5000
the solution for the selling user is very complex in its use and does not motivate the sales force to use it as a facilitator for their activities

Review Source

Erikka from Choice Hotels

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Salesforce Lightning

Pros

It's a really great tool for mobile users. Salesforce Classic isn't as user friendly. I work on a sales team and we depend on Salesforce Lightning.

Cons

Not all fields are always functional on my mobile but this may be a problem within our company and how we have SF configured.

Review Source: Capterra

Brian from Kelly Services

Industry:  IT Services

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

almost perfect CRM

Pros

Salesforce is a great CRM. You are able to track the full sales cycle, from leads to wins to dispatching of produce or service. You can customize the fields your company needs, and remove the ones you don't need.

Cons

If you are new to CRM, you can easily get overwhelmed with all the options. With saying that, if Salesforce is your first CRM and you try others, you will find most, if not all, fall short.

Review Source

Justin from PowellsWood Garden

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Lightning Platform has revolutionized our small non profit

We are so grateful for Lightning Platform. It was the perfect remedy to help us build a stronger community.

Pros

I love that Salesforce can seem to handle all of communication needs. It generates an endless amounts of reports and has enabled us to take our small non profit to the next level with donations, donor communication, and membership.

Cons

Salesforce is difficult to learn without a personal coach. I read a lot and watched youtube videos but I am pretty sure I am still not accessing all that it has to offer.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Salesforce Lightning Platform

good

Pros

we can easily manage pipeline using custom reports and dashboards.
you can set auto email delivery of reports
out of the box integrations with many leading applications
navigation made easy compared to Classic version

Cons

its very expensive
steep learning curve
estimation features missing

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Lightning is okay

Pros

Lightning give salesforce an updated log and some additional features. It’s nice to look at, and it also seems easier to learn/use effectively.

Cons

While it does look nice, I didn’t notice any other substantial changes from another salesforce platform to lightning. Unless you specifically need it for something, I’m not sure if it’s worth paying extra.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

SalesForce Lightning

Pros

It's a great database for all current and potential members. Great for organizing new leads and upgrade leads with current members.

Cons

There can be a slight learning curve, but once you get past that SalesForce Lightning is pretty user friendly.

Review Source: Capterra

Randall from Computer Software

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

Lightning Platform for Software Developers

I have found this software to be fun to work with. It takes a different approach than anything else that I've worked with previously, so it keeps you engaged and entertained. I would highly recommend learning this software to other developers wanting to work with enterprise customers.

Pros

Lots of resources to help you get started with this platform. All of the prebuilt components are documented well in the Salesforce documentation, and it is extremely easy to get started with developing. Trailhead is extremely helpful in introducing the concepts that are important to developing for the Lightning Platform, so it is not hard to know where to go next in your learning journey. The other benefit is that it is extremely popular and there is a lack of qualified developers, so the barrier to entry through learning about the Lightning Platform is lower than it is with other technologies.

Cons

There is a relatively steep learning curve because it is VERY opinionated. In addition to learning the Lightning framework, there are many other pieces that you will be required to learn. Apex and SLDS are two examples of that. You won't be proficient in Lightning Platform development unless you have all of the pieces.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great but Trouble Seeing Old Files

Pros

The layout is fresh and a bit more simple to find things

Cons

I do have to revert to the old platform to find some of the files and contracts from the past.

Review Source: Capterra

DYLAN from TR

Industry:  IT Services

Number of employees:  10,000+ employees

Ease-of-use

Functionality

September 2018

Challenging

I'd prefer something smooth and easy to use. Salesforce is the best of all the mediocre tools available. Not saying much.

Pros

There's a ton of information available...it's everywhere. Your company can integrate its system with Salesforce pretty well. It's easy to do and the breadth of information available is excellent.

Cons

It's slow. Difficult to navigate. The user interface definitely needs an upgrade. The same set of information can be found multiple times and you have no idea what's right.

Review Source

Ryan from GoKnock

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

Keeps me organized

Pros

Keeps me organized with all the leads I have been following up on. Super simple to see where each of the leads are in on the sales process.

Cons

It can get a bit confusing with all the additional apps.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

September 2018

State of the Art Dashboards & Reporting

As the salesforce classic platform is going away, we are slowly switching to lightning. We use the platform to manage accounts, user stories and test results, and create reports and dashboards.

Pros

The ability to create and customize dashboards is much improved in this platform vs. salesforce classic. The features for report creation and the ability to create custom filters for reports is also better than the previous platform. The platform allows you to create interactive, professional looking dashboards for any of the data stored in salesforce . It provides the ability to create executive summary dashboards with the ability to drill down to obtain specific details.

Cons

I prefer the layout for account and user management in the classic version. The layout is a lot different in this platform and takes time to adapt.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Lightning is the best way to use Salesforce in the cloud

Pros

Having always loved the functionality of Salesforce but not enjoying the readability of Salesforce, Lightning breathed some new life into the product. Lightning brings your reps closer to having that amazing sales experience and improving quality. It makes it so easy to understand where your assets are located and how best to interact with them. Salesforce has always had a strong hold on the marketplace in terms of functionality, and now they are finally taking over in terms of flexibility.

Cons

Like Salesforce Classic, Lightning is still built on the same platform that can at times be confusing and complex to setup.

Review Source: Capterra

Sean from Road Scholar

Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

Salesforce At a Not-For Profit

Pros

Salesforce is very stable, we rarely encounter any bugs in day to day use.

Cons

Lots of dead space in some of our screens, lots of white, poor accessibility options.

Review Source: Capterra

Donald from Agriculture Financial Services Corporation

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Using Salesforce successfully as a front end for our customers to connect with.

Pros

Salesforce Lightning Platform provided a very clean interface to setup for our customers to log into and update and/or submit their information. It was successfully integrated with our legacy systems and even the complicated business rules are handled in a clean way. Once created our employees are also able to login but only complete very basic tasks, for complicated items our legacy system is still used. Overall the process has been smooth.

Cons

The system still has a few bugs, a little over a year after launch, and sometimes goes down, but this maybe due to the connections with legacy systems. There were few items added to start but over time the integration team has been adding more functionality.

Review Source: Capterra

Nancy Jo from Knect365

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Not great with analytics

CRM System keeping clients organized.

Pros

It is an easy to navigate program. Rolling over calls to the next day needs to be a feature. It is fairly easy to use

Cons

pulling reports are hard. I am not sure if that is because of how my company set up the system or not. If I want to send an email campaign blast out it is very confusing and therefore walk away from it

Review Source: Capterra

Displaying 1 - 20 of 112 reviews