10to8 Software


 

10to8 is a cloud-based booking solution for small to large businesses in all industries. It provides users with a customized booking website where clients can schedule appointments, pay for events and services and access existing bookings.

Clients can schedule, cancel and reschedule appointments as needed. Appointments are automatically synched with user calendars, and 10to8 can integrate with Gmail, Outlook, iCal and more. Users can maintain multiple calendars if necessary. Attendees can receive email and text message reminders, and users can store notes, questionnaires and other client data.

Booking buttons and forms can be embedded into existing websites, and users can also access a direct chat feature to talk with clients. Reporting features allow users to track confirmed appointments, unpaid bills and more. 10to8 also provides multi-language support and allows users to customize their dashboard.

Email and phone support are offered. Pricing is per user per month.

 

10to8 - Calendar view
 
  • 10to8 - Calendar view
    Calendar view
  • 10to8 - Client appointment details
    Client appointment details
  • 10to8 - Example booking site
    Example booking site
  • 10to8 - Email and text confirmation
    Email and text confirmation
  • 10to8 - Live reports
    Live reports
Supported Operating System(s):
Web browser (OS agnostic)

506 Reviews of 10to8

 

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Software Advice Reviews (5)
More Reviews (501)

Showing 1-5 of 5

Shah Abdul Latif from VoidLoops
Specialty: IT services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Delivers what it is meant to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Covers almost all the aspects of organization of any company. Very intuitive schedule display helps a lot to keep up with it.

Cons

Mobile app not so intuitive. Lack of continuity between new and old set up. Lack of customization in text responses.

Review Source
 
 

Alexa from Benitez Metal Mfg Corp.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great scheduling for us and way to be organized!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love this program, it has all the qualities for organization in your company or non-profit business!

Cons

The only thing I can point out from 10to8 is their Customer Service needs a little work. Sometimes I need quick assistance and often have to wait like +10 minutes.

Review Source
 
 

Shealyn from Best Life Feng Shui
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Super easy to use scheduling and payment processing software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I love that there are no frills with this software. It's straightforward, easy to use, powerful, dynamic, and best of all - free! The Stripe integration is an advantage, too. The perfect software for someone just starting out.

Cons

The only complaint I have is that it's a little clunky in use. But honestly, that's the only thing. There are other programs that can do the same thing and look sleek but you'll be paying for them!

Review Source
 
 

Lauren from Amanda Hope Rainbow Angels
Specialty: Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

10to8- We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Again, we have had great success in retaining our patients and ameliorating missed appointments.

Pros

Working for a nonprofit, we don't have a large patient base. Since there are only two providers, we are able to use the free version of 10to8 for our patient scheduling. It has been so easy to use, makes communicating with patients very easy, and the appointment reminders have helped to retain our caseload with no missed appointments!

Cons

At this time, there are no apparent cons of the 10to8 service. The only thing that I think would make it more successful and helpful, would be to offer a secure phone app that providers and users could use to schedule meetings or appointments or view their schedule when they are away from a computer.

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I love this appt software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I've used several different types of appointment managers, but this is by far the best. The ability to communicate quickly with people from within the software.

Cons

We finally settled on this software after trying several types of appointment software but this was the clear winner!

Review Source
 
 
 
Showing 1-20 of 501


April 2018

April 2018

Scheduling has never been so easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It helped us schedule appointments with different peoples calendars, that feature our other program didn't have. We also really like the text message reminder feature and that clients can respond to the text messages and we will actually

Pros

I love how easy it is to set up! I like the reminders feature, it has helped us cut down on no shows drastically. I like that we can have it linked to our individual google calendars and that it will block out time in the 10to8 calendar when I add the appointment to my Google calendar.

Cons

I don't like that I can no personalize the reminder emails and text message biased on the type of appointment someone has scheduled.

Review Source: Capterra
 


April 2018

April 2018

This online scheduler is an answer to prayer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Easy to set up and easy to use. No more cancellations since I started using 10to8 either! I've used three other online schedulers in the past, and customers complained, I missed appointments, got double booked or they were really expensive.

Cons

The interface is a bit clunky on the phone, but they are working on it. Other than that, I don't have any issues.

Review Source: Capterra
 

Ernesto from Le Touche
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Excellent appointment software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It does everything as advertised. It free version is great and so easy to set up. In sum, I like this product very much!

Pros

Easy to use, clients get notified immediately. I love it. The free version is awesome. The best out there.

Review Source: Capterra
 

Kirsten from Black Family Enterprises

March 2018

March 2018

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

10to8 Scheduling Software is a great program that helps a company maintain good communication through appointment reminders, client tracking, etc.

Cons

There is a bit of a learning curve with 10to8 Scheduling Software, but overall, it's a great product.

Review Source: Capterra
 


March 2018

March 2018

This helps me schedule appointments easily and efficiently

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Quality
Pros

I like the layout of the schedule and how organized it is. It keeps me on schedule and helps make re-scheduling an easy process.

Cons

I think that overall there could be more display options that enable you to customize the appearance of the schedule.

Review Source: GetApp
 

Timothy from RIME

February 2018

February 2018

Needed a versatile, reputable and reliable, cloud based scheduling software platform. 10to8 Delivers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Customer Service is quick, attentive and solutions oriented. Team Members seem excited and passionate about delivering their product.

Cons

Not much, though perhaps a few stylistic customizations (colors, shading) might be nice. I really don't have a lot to complain about, since the product and the service has been so great so far.

Review Source: Capterra
 

Thanyatida from Assumption University of Thailand
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

I was finding an appointment booking software and came across this one. It is really helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

My students can book the appointment online and I can view it right away on my mobile. It even had a notification email / SMS to remind students.

Pros

Easy to use. With Google calendar sync, I can view bookings on my mobile. Really appreciate their support after I reported some issues.

Cons

During set up availability, sometimes I feel a little bit confused with the old and new set up. The date and time boxes keep moving around.

Review Source: Capterra
 

Gary from Intelligent Design Leadership

January 2018

January 2018

If you live in the USA, you get NO TECH OR PHONE SUPPORT. They lie...it's not 24/7 support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

None.

Cons

Where do I start?

1. No dedicated app. Very buggy on the iphone web app.
2. Literally unreadable and a messy on the iphone app. Can barely read the menu.
3. No phone or tech support for businesses in the USA. Based outside of working business hours for North American businesses.
4. Online support is bad. Not even close to being helpful.
5. After doing everything right, my appointments on the desktop version and my phone are 2 HOURS APART! Yes, i've checked timezone stuff. Now I need tech support and they're all...you guessed it...sleeping. This is not 24/7 support.

Review Source: Capterra

  Response: 10to8, 10to8

Date: February 2018

February 2018

 

Hi Gary

Thank you for the feedback.

You're correct, we do not advertise 24/7 support, we're sorry that you got the wrong idea. We do offer support in the US to our many customers based there.

Thank you for the screen shot from your iPhone, our engineering team are looking into this issue for you.

We will let you know as soon as this fixed.

All the best,
Craig

 

Chris from Stonecraft Media
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

10to8 is the best scheduling software I've found, and I use it daily in my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

10to8 allows my clients and I to schedule meetings, with helpful SMS and email reminders so we never miss or forget our meetings!

Pros

I love how easy it integrates with my other accounts that have a calendar functionality so that my clients and I never miss a meeting!

Cons

The onboarding process could be a bit better - especially with videos. Now, I don't say this to scare anyone off - 10to8 IS easy to understand and grasp the concepts of how to make it work for your business. This is just a small critique and nothing more. Overall, 10to8 is an EXCELLENT scheduling platform!

Review Source: Capterra
 

Steven from Self employed

January 2018

January 2018

10to8 great service for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

My clients love the reminders about their appointments ; and it is free with under 100 appointments a month!

Cons

There have been rare times where there have been mistakes made on the scheduling. It is easy to miss these mistakes. Also, when clients respond through the email, I don't always notice their response right away. It would be better if I received a text response.

Review Source: Capterra
 

Nicki from Fitness Faster

January 2018

January 2018

Good to get services out there for clients to book, some difficulties with it not syncing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Clients being able to book without talking to me. being able to set up different services. Having a reminder for clients so that they are less likely to no show.

Cons

It only gives them set times, for example if I am free from 10am it will only give them 10am as an option then 11am, rather than giving them the option to book at 10.10 or 10.20am etc. Having to check group sessions as they don't seem to stop booking when they are full.

Review Source: Capterra
 

Shavon from Private Practice

January 2018

January 2018

Easy to use. Does what I need and I¿m not worried about my clients no showing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use! And compatible to use on my phone which makes my life so much easier. I love that it is easy to save client contact information when you are scheduling them. I would recommend to colleagues.

Cons

I would like the opportunity to edit the messages being sent out to my clients. Make it more personal from me.

Review Source: Capterra
 

Cindy from Clinique Multi-Santé

January 2018

January 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like that I can customize my booking page with my branding and that it's easy for my clients (and me) to use. I've had lots of positive feedback.

Cons

I wish that I was able to generate better reports for bookkeeping. You can generate an excel file, but you have to do so much work/tweaking for it to become what you want. I also wish that I could customize my booking page to be bilingual.

Review Source: Capterra
 

Suzanne from yadaCreative digital marketing

January 2018

January 2018

Best free scheduler that also takes credit card payments!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

It makes it easy to charge clients upfront upon booking, and there's no monthly fee.

Pros

It's the first scheduler I've seen that is free monthly AND also allows you to charge for appointments during the booking. It also integrates with my Google Calendar and Zapier.

Cons

It's a bit clunky and not intuitive in the back end. There are core features hidden in submenus and I always forget where to click in order to get to where I need to go.

Review Source: Capterra
 

Julie from A Courageous Life Counseling
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

I really love using 10to8, and my clients love receiving reminders about their appointments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Pros

10to8 is easy to use, I like that I am able to use it on my computer or on the app on my iPhone. I love that the features I need as a small business owner are available in their free offering.

Cons

Occasionally there are strange bugs when I was using the app, which I guess they stopped supporting in January 2017, but I never got the memo. Also, because I am using the free version I am not able to respond to text messages or emails that my clients send when they reply to reminders. This has caused some issues when they are wanting to cancel or reschedule their appointments but they don't contact me using my phone number, as I don't always see that they sent me a message in 10to8.

Review Source: Capterra
 

Jean from Active Personal Development

January 2018

January 2018

As a small business it enables me to give my clients a great service.

Ease-of-use

Functionality

Product Quality

Value for Money

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Usability
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Quality
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Pros

The ease of scheduling meetings and the timely varied types of reminders that are sent to my clients has helped me have 100% show up.

Cons

Can never remember the link for clients to use to book when creating posts and newsletters!
Would like to be able to edit my logo on the free plan.

Review Source: Capterra
 

Jane from i-architect
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

I've been using 10to8 for a very short time and I've found it excellent so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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easier client onboarding

Pros

I haven't tried everything yet but I've found it relatively easy to use and the few new clients who have used it seem to have found it relatively easy to book through as well.

Cons

There have been a couple of clients who do seem to have struggled to use the booking calendar. I'm not sure why. They may be unused to using something like this.

Review Source: Capterra
 


January 2018

January 2018

All the features I need to get started and plenty of room for future growth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Easy way to add a consulting schedule into my multi-calendar set up and it takes into account my existing calendars when displaying time when I am available for consultation.

Pros

The interface and usage is easy to navigate and understand. It has basic options to get you started and advanced options that can be turned on as you need them.

Cons

Some of the how to information is a bit buried in the Setting group. The available FAQs could be expanded to cover more situations.

Review Source: Capterra
 

Jamie from Peak Performance Integrative Health Coaching

January 2018

January 2018

Awesome Timesaving Tool!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Support

Read the review, for Heaven's sake!

Pros

I love everything this software offers. First, the ability to have my clients go out and schedule appointments keeps me from wasting valuable time playing phone tag. The software can also send reminder texts to you and to your clients. And following the appointments, the software can automatically ask the client to provide a review of his/her experience with you. You can block out any vacation time you plan on taking. You can also prevent clients from making surprise appointments with you by only allowing them to schedule appointments by a certain time away from when they log in. FANTASTIC!!!!

Review Source: Capterra
 

Adam from University of Cambridge
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Useful app with some usability flaws.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Automated messaging to customers

Pros

I like the automated messaging function allowing us to save time reminding customers about their appointments.

Cons

Poor integration with google calendars. Little flexibility in the messaging section. Calendar section in the mobile phone app is not user-friendly.

Review Source: Capterra