OnceHub

RATING:

4.6

(130)

About OnceHub

OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known as ScheduleOnce, we are widely acknowledged as a frontrunner in online booking and calendaring, but our offering extends well beyond that to a market-leading range of tools designed to capture, qualify, engage, and convert leads with maximum efficiency and regulatory-compliant security. Freelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on us to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both. ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

OnceHub Pricing

Starter plan: Free for 3 users Growth plans: $10/user/month Custom Enterprise plans also available

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Available

OnceHub Quick Wins: Save hours of admin
Slide 1 of 5

OnceHub Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for OnceHub

1 - 5 of 129 Reviews

Anastacia

Marketing and Advertising, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2023

ScheduleOnce

User Profile

Jeffrey

Verified reviewer

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

Top notch scheduling system- value priced.

Scheduling an appointment used to take me 15-20 minutes. Now it's a breeze with most set in under two minutes. The follow up automation simply can't be duplicated.

PROS

Scheduleonce is really a wolf in sheeps clothing-- while it appears to be a simple scheduling system, it really houses a comprehensive work flow system. Scheduling is integrated directly with google apps or office 365, calendars, so it's always up to date. Rule based scheduling allows to maximize user flexibility in booking, but prevents overscheduling. I have mine set up to limit new appointments to three per day. Feedback to users is first rate with a systemized set of follow up reminders, directions, and a follow up once the meeting is concluded.

CONS

Setup is not intuitive and requires a bit of hand holding. The view is worth the climb though-- the system saves way more time then you'd expect once you've perfected your workflow.

Nikki

Photography, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Complicated and still doesn't run particularly smoothly

PROS

When it works it does what it's supposed to do, but we believe there are more user friendly systems out there and our trust in the system has deteriorated over the last few months.

CONS

We have had issues with calendar syncing, the manual block off isn't ideal, we have had reservation times showing as available when they weren't - this has been a stressor having to double check our calendar regularly. Our second biggest issue is the payment portal failing intermittently and this has been happening more frequently lately and tech support hasn't been particularly helpful.

Reason for choosing OnceHub

At the time we preferred the way the scheduling looked on the website/client interface - but we are now considering going ahead with Acuity if our syncing/payment portal issues continue.

Vendor Response

Nikki, thank you for taking the time to leave us your feedback. Sorry that things haven't gone the way you expected. Our helpful support team are available if you have any questions.

Replied June 2022

Richard

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2020

The customer support is horrible.

While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service.

PROS

As long as you are just booking a regular appointment, and nothing goes wrong, it works great.

CONS

If you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos.

Keri

Marketing and Advertising, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed September 2022

Came highly recommended

I’ve been ver pleased so far! It does exactly what we need.

PROS

It’s functionality is exactly what we need. I particularly like the ability to have a combined booking page but control the flow of appointments to different staff as well as the calendar integrations.

CONS

It’s robust and that’s a good thing but there’s a bit of a learning curve to figure out where to find what things. I could see that being challenging to anyone who struggles with new platforms.

Reasons for switching to OnceHub

None of us like acuity as much- it doesn’t feel intuitive. Calendly is great and works with Kajabi but didn’t seem to have the level of features we needed. Ultimately, ScheduleOnce/ OnceHub came highly recommended by successful entrepreneurs in the field.

Vendor Response

Thank you Keri for your review. We hope you'll "pay it forward" and recommend our platform to others. We also hope you'll like the enhancements we're releasing next week which we expect will shorten the learning curve you mentioned.

Replied October 2022