Appointment booking made easy

Pros

I've experimented with a few other scheduling & booking apps. ScheduleOnce by OnceHub stands out as the best & most convenient one for business purposes. Whenever someone wants to schedule a discovery call or consultation with my digital marketing agency, I simply hand them the page to book and I get all the info I need in a flash! It's eliminated communication barriers between myself & my customers & prospects, and has helped me greatly to expedite the marketing help I provide for small business owners and professional consultants. The best part, SO integrates direct with Google Calendar - meaning all we need to do to block off an unavailable time is create an event from our Calendar, which is a huge save for those times I'm not signed into OnceHub.

Cons

SO doesn't easily integrate with Instagram and other social media. If IG had directly supported it as a custom booking option for business profiles, it would be even more of a life-saver for those visiting our business Instagram profile.

Amazing features and product but not intuitive UI or customization

ScheduleOnce is solving exactly what we need it to do which is why we continue to use it. I wish tweaks were made to simplify the interface and give the ability to customize more within the tool. This is something that Acuity had that we were more excited about but ScheduleOnce has delivered what we need it to do perfectly for its core functionality.

Pros

ScheduleOnce was one of the few platforms that solved a unique scenario for us. We needed the ability to book a meeting space calendar and multiple sales calendars at a single time. We do demo's of technology products and needed specific rooms booked with a sales person to execute the demo. Other products didn't allow the ability to book the meeting space and individual effectively. The other aspect that I do love is that ScheduleOnce easily connects with Zapier to push the scheduled booking through Zapier into HubSpot CRM via a form submission for a consistent experience for our sales team and ongoing automation within our company. Our sales team actually doesn't have to touch ScheduleOnce and maintains everything within HubSpot for their bookings.

Cons

I don't like that you have to sign out and log in via Google incognito to configure different accounts. Because we are using meeting spaces as a user there is a lot of signing out and signing in to configure the accounts vs. doing it in one space or having meeting spaces different than users. Our scenario is unique but this is a frustrating part when you are trying to configure 5 different accounts to all work together for bookings. These 5 accounts aren't all people. Other aspect I don't like are: -Limited access to customize styling of the calendar booking via CSS or HTML. More flexibility to customize and style with brand fonts, look and feel etc. would be beneficial. -Complex customization of emails and if you do a warning tells you that it might not work in the future if you custom outside of their standards -The UI of ScheduleOnce is complex and although the Knowledge base is robust to solve for almost every scenario it could be much more intuitive for a user. There is a learning curve especially when using various users and meetings spaces together.

Schedule Your Meetings While Creating Leads

Overall, ScheduleOnce has served its purpose and solved the original challenge we needed to address. Our sales team is happy and the handoff between marketing and sales has continued to be smooth adding this tool to our tech stack.

Pros

We needed a way to enable highly-qualified leads to schedule meetings directly with our sales reps for meetings, demos, etc. But we ALSO needed this action to create leads directly in our Marketing Automation System, Pardot. While the integration with Pardot is not native, ScheduleOnce was incredibly easy to configure with Zapier. Additionally, ScheduleOnce also enables us to create various different calendars for our sales reps based on different meeting types and lengths.

Cons

The embed feature doesn't always size appropriately on differing devices when we attempt to put the scheduler on one of our web pages. Additionally, we are unable to setup a redirect unless we upgrade to a more expensive version of the tool.

The customer support is horrible.

While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service.

Pros

As long as you are just booking a regular appointment, and nothing goes wrong, it works great.

Cons

If you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos.

Great Scheduling Tool

Overall, it's a great tool at a good price.

Pros

ScheduleOnce is a great scheduling tool that allows prospects and clients to book appointments conveniently. It saves me a lot of time going back and forth to locate a mutually good time.

Cons

I am good with technology platforms, but not an expert and I prefer user-friendly tools and good customer support. The tool takes a little bit of time to understand how to customize the setup of the scheduler to your needs. Once setup, it has required very little maintenance on my part.

It has every feature you'll need

We use ScheduleOnce for client demo and support calls, they book calls from all over the world in multiple timezones so it's critical that the system recognizes the country they're in, sounds simple, most of the other software fails to do this well, therefore, we had a lot of no-shows or calls not booked at the right time.

Pros

It's a fully-featured booking system that integrates nicely into GoToMeeting. Super easy to use with great support if you get stuck. Works well for clients compared to other solutions we've used. You can set up so it only shows call times available in the users business hours.

Cons

Nothing major however it did take a little time to get my head around the concept of event types, booking pages, users and master pages.

Top notch scheduling system- value priced.

Scheduling an appointment used to take me 15-20 minutes. Now it's a breeze with most set in under two minutes. The follow up automation simply can't be duplicated.

Pros

Scheduleonce is really a wolf in sheeps clothing-- while it appears to be a simple scheduling system, it really houses a comprehensive work flow system. Scheduling is integrated directly with google apps or office 365, calendars, so it's always up to date. Rule based scheduling allows to maximize user flexibility in booking, but prevents overscheduling. I have mine set up to limit new appointments to three per day. Feedback to users is first rate with a systemized set of follow up reminders, directions, and a follow up once the meeting is concluded.

Cons

Setup is not intuitive and requires a bit of hand holding. The view is worth the climb though-- the system saves way more time then you'd expect once you've perfected your workflow.

Very easy to use

This product has made a difficult job easy. I can offer my customers a wide range of appointment times, in their own time zone (which is often different to mine). The call is automatically set up with GoToMeeting and appears on my calendar. It's easy to cancel and or reschedule meetings.

Pros

This product syncs with GoToMeeting any my Outlook calendar. I can send a link to my customers for them to make an appointment with me, which will appear on my calendar during times that I have pre-selected. It makes scheduling calls at a convenient time easy. I really like the time zones feature.

Cons

Setting up the messages for customers can be tedious. It's not quite as intuitive as I'd like it to be but that doesn't need to be done very often.

Amazing product with tons of functions.

I save a lot of time with the scheduleonce function instead of email times or have to make a lot of calls. The customer just book a time at my businesspage: http://www.mindatorsupport.se/bokatid/

Pros

You can do almost everything with this product. And the customer support are really great, fast and good answears.

Cons

At some moments the sync for exchange havent been working, but this is not an usual problem. But got fast support to fix the issue.

Schedule Once Review

Very pleased with this service. I am glad we have utilized it for our scheduling needs as it has lightend the burden of our support staff to focus on current client servicing.

Pros

I love this service & has streamlined our orginization tremenously! We have pockets of insane business & Schedule once allows our clients to select a time that works best for them, while also allowing us to set the terms of our availabilty.

Cons

There have been a couple minor software snafu's, but even then it was a very quick fix & customer support has been very responsive

Simple scheduling and easy to use

I have enjoyed the software, I like the option of being able to send out my personal link as well as being able to embed on my personal website.

Pros

Schedule once is a great option for anyone needing to book out times for calls on their calender. It connects with gmail calendar, allows customization of messanges as well as the booking page. Once you get a hang of the features it is very simple to set up

Cons

There is a slight learning curve but once you get familiar with the controls and options it is a breeze to set up.

Good for Automating Meetings

So far my overall experience has been good. No issues.

Pros

It works as advertised. Haven't had any issues with booking meetings. I like not having worry about meetings being missed. I also like the automatic follow ups sent to potential new clients.

Cons

The setup can be a bit confusing. The user interface is not user friendly. I find that I end up having to click around to find what I'm looking for.