

ScheduleOnce Software
About ScheduleOnce
ScheduleOnce Pricing
Starter plan: Free for 3 users Growth plans: $10/user/month https://www.oncehub.com/pricing
Starting price:
$10.00 per month
Free trial:
Not Available
Free version:
Available
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Activity stream
ScheduleOnce User Reviews
OVERALL RATING
Showing 1 - 5 of 87 reviews
Dawn
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
October 2021
ScheduleOnce - powerful and integrates with Zoom

Alexander
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
July 2019
Appointment booking made easy
Pros
I've experimented with a few other scheduling & booking apps. ScheduleOnce by OnceHub stands out as the best & most convenient one for business purposes. Whenever someone wants to schedule a discovery call or consultation with my digital marketing agency, I simply hand them the page to book and I get all the info I need in a flash! It's eliminated communication barriers between myself & my customers & prospects, and has helped me greatly to expedite the marketing help I provide for small business owners and professional consultants. The best part, SO integrates direct with Google Calendar - meaning all we need to do to block off an unavailable time is create an event from our Calendar, which is a huge save for those times I'm not signed into OnceHub.
Cons
SO doesn't easily integrate with Instagram and other social media. If IG had directly supported it as a custom booking option for business profiles, it would be even more of a life-saver for those visiting our business Instagram profile.
Reasons for choosing ScheduleOnce
SO's features just give us more of what we need from a business standpoint. I liked the free trial so much that I couldn't afford not to sign up for a paid plan.
Andrew
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
February 2020
Amazing features and product but not intuitive UI or customization
ScheduleOnce is solving exactly what we need it to do which is why we continue to use it. I wish tweaks were made to simplify the interface and give the ability to customize more within the tool. This is something that Acuity had that we were more excited about but ScheduleOnce has delivered what we need it to do perfectly for its core functionality.
Pros
ScheduleOnce was one of the few platforms that solved a unique scenario for us. We needed the ability to book a meeting space calendar and multiple sales calendars at a single time. We do demo's of technology products and needed specific rooms booked with a sales person to execute the demo. Other products didn't allow the ability to book the meeting space and individual effectively. The other aspect that I do love is that ScheduleOnce easily connects with Zapier to push the scheduled booking through Zapier into HubSpot CRM via a form submission for a consistent experience for our sales team and ongoing automation within our company. Our sales team actually doesn't have to touch ScheduleOnce and maintains everything within HubSpot for their bookings.
Cons
I don't like that you have to sign out and log in via Google incognito to configure different accounts. Because we are using meeting spaces as a user there is a lot of signing out and signing in to configure the accounts vs. doing it in one space or having meeting spaces different than users. Our scenario is unique but this is a frustrating part when you are trying to configure 5 different accounts to all work together for bookings. These 5 accounts aren't all people. Other aspect I don't like are: -Limited access to customize styling of the calendar booking via CSS or HTML. More flexibility to customize and style with brand fonts, look and feel etc. would be beneficial. -Complex customization of emails and if you do a warning tells you that it might not work in the future if you custom outside of their standards -The UI of ScheduleOnce is complex and although the Knowledge base is robust to solve for almost every scenario it could be much more intuitive for a user. There is a learning curve especially when using various users and meetings spaces together.
Reasons for choosing ScheduleOnce
We evaluated ScheduleOnce, Acuity Scheduling and Calendly. It came down to ScheduleOnce and Acuity Scheduling (both accomplished our needs, Calendly couldn't book a meeting space and an individual). Our top choice was Acuity but ScheduleOnce met security practices for ISO27001 that Acuity didn't have instantly to provide the documentation. We needed to move forward fast so ScheduleOnce became our pick. We have had no issues with ScheduleOnce but depending on your needs ScheduleOnce, Acuity and Calendly are all great products.
Nikki
Company size: 2-10 employees
Industry: Photography
Time used: Less than 12 months
Review Source: Capterra
April 2022
Complicated and still doesn't run particularly smoothly
Pros
When it works it does what it's supposed to do, but we believe there are more user friendly systems out there and our trust in the system has deteriorated over the last few months.
Cons
We have had issues with calendar syncing, the manual block off isn't ideal, we have had reservation times showing as available when they weren't - this has been a stressor having to double check our calendar regularly. Our second biggest issue is the payment portal failing intermittently and this has been happening more frequently lately and tech support hasn't been particularly helpful.
Reasons for choosing ScheduleOnce
At the time we preferred the way the scheduling looked on the website/client interface - but we are now considering going ahead with Acuity if our syncing/payment portal issues continue.
Richard
Company size: 11-50 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
August 2020
The customer support is horrible.
While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service.
Pros
As long as you are just booking a regular appointment, and nothing goes wrong, it works great.
Cons
If you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos.