About ScheduleOnce

ScheduleOnce is a cloud-based scheduling solution that helps businesses of various sizes to schedule and manage online interactions with their customers and prospects.

Users can configure booking methods, assign appointments to specific staff members and choose communication channels for appointments. The automatic booking functionality allows customers to schedule meetings which are automatically entered on employee calendars.

ScheduleOnce integrates with various third-party applications such as Salesforce, Infusionsoft, GoToMeeting, WebEx, PayPal and various other applications through Zapier. The solution also offers users APIs for website integration.

Services are offered on a monthly subscriptio...


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13 Reviews of ScheduleOnce

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July 2019

User Profile Picture

Alexander from Triple Agent Digital Media Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

Appointment booking made easy

Pros

I've experimented with a few other scheduling & booking apps. ScheduleOnce by OnceHub stands out as the best & most convenient one for business purposes. Whenever someone wants to schedule a discovery call or consultation with my digital marketing agency, I simply hand them the page to book and I get all the info I need in a flash! It's eliminated communication barriers between myself & my customers & prospects, and has helped me greatly to expedite the marketing help I provide for small business owners and professional consultants. The best part, SO integrates direct with Google Calendar - meaning all we need to do to block off an unavailable time is create an event from our Calendar, which is a huge save for those times I'm not signed into OnceHub.

Cons

SO doesn't easily integrate with Instagram and other social media. If IG had directly supported it as a custom booking option for business profiles, it would be even more of a life-saver for those visiting our business Instagram profile.

Reasons for Choosing ScheduleOnce

SO's features just give us more of what we need from a business standpoint. I liked the free trial so much that I couldn't afford not to sign up for a paid plan.

February 2020

Andrew from Nureva Inc.

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Amazing features and product but not intuitive UI or customization

ScheduleOnce is solving exactly what we need it to do which is why we continue to use it. I wish tweaks were made to simplify the interface and give the ability to customize more within the tool. This is something that Acuity had that we were more excited about but ScheduleOnce has delivered what we need it to do perfectly for its core functionality.

Pros

ScheduleOnce was one of the few platforms that solved a unique scenario for us. We needed the ability to book a meeting space calendar and multiple sales calendars at a single time. We do demo's of technology products and needed specific rooms booked with a sales person to execute the demo. Other products didn't allow the ability to book the meeting space and individual effectively. The other aspect that I do love is that ScheduleOnce easily connects with Zapier to push the scheduled booking through Zapier into HubSpot CRM via a form submission for a consistent experience for our sales team and ongoing automation within our company. Our sales team actually doesn't have to touch ScheduleOnce and maintains everything within HubSpot for their bookings.

Cons

I don't like that you have to sign out and log in via Google incognito to configure different accounts. Because we are using meeting spaces as a user there is a lot of signing out and signing in to configure the accounts vs. doing it in one space or having meeting spaces different than users. Our scenario is unique but this is a frustrating part when you are trying to configure 5 different accounts to all work together for bookings. These 5 accounts aren't all people. Other aspect I don't like are: -Limited access to customize styling of the calendar booking via CSS or HTML. More flexibility to customize and style with brand fonts, look and feel etc. would be beneficial. -Complex customization of emails and if you do a warning tells you that it might not work in the future if you custom outside of their standards -The UI of ScheduleOnce is complex and although the Knowledge base is robust to solve for almost every scenario it could be much more intuitive for a user. There is a learning curve especially when using various users and meetings spaces together.

Reasons for Choosing ScheduleOnce

We evaluated ScheduleOnce, Acuity Scheduling and Calendly. It came down to ScheduleOnce and Acuity Scheduling (both accomplished our needs, Calendly couldn't book a meeting space and an individual). Our top choice was Acuity but ScheduleOnce met security practices for ISO27001 that Acuity didn't have instantly to provide the documentation. We needed to move forward fast so ScheduleOnce became our pick. We have had no issues with ScheduleOnce but depending on your needs ScheduleOnce, Acuity and Calendly are all great products.

March 2021

Mackenzie from EGYM

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

March 2021

Schedule Your Meetings While Creating Leads

Overall, ScheduleOnce has served its purpose and solved the original challenge we needed to address. Our sales team is happy and the handoff between marketing and sales has continued to be smooth adding this tool to our tech stack.

Pros

We needed a way to enable highly-qualified leads to schedule meetings directly with our sales reps for meetings, demos, etc. But we ALSO needed this action to create leads directly in our Marketing Automation System, Pardot. While the integration with Pardot is not native, ScheduleOnce was incredibly easy to configure with Zapier. Additionally, ScheduleOnce also enables us to create various different calendars for our sales reps based on different meeting types and lengths.

Cons

The embed feature doesn't always size appropriately on differing devices when we attempt to put the scheduler on one of our web pages. Additionally, we are unable to setup a redirect unless we upgrade to a more expensive version of the tool.

Reasons for Choosing ScheduleOnce

Price and integration with Pardot

August 2020

Richard from Per Stirling Capital Management

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

August 2020

The customer support is horrible.

While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service.

Pros

As long as you are just booking a regular appointment, and nothing goes wrong, it works great.

Cons

If you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos.

January 2021

Ron from Garrett Investment Advisors

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

Great Scheduling Tool

Overall, it's a great tool at a good price.

Pros

ScheduleOnce is a great scheduling tool that allows prospects and clients to book appointments conveniently. It saves me a lot of time going back and forth to locate a mutually good time.

Cons

I am good with technology platforms, but not an expert and I prefer user-friendly tools and good customer support. The tool takes a little bit of time to understand how to customize the setup of the scheduler to your needs. Once setup, it has required very little maintenance on my part.

Reasons for Switching to ScheduleOnce

The prior service didn't offer the level of functionality that I was looking for in a scheduler.

October 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

It has every feature you'll need

We use ScheduleOnce for client demo and support calls, they book calls from all over the world in multiple timezones so it's critical that the system recognizes the country they're in, sounds simple, most of the other software fails to do this well, therefore, we had a lot of no-shows or calls not booked at the right time.

Pros

It's a fully-featured booking system that integrates nicely into GoToMeeting. Super easy to use with great support if you get stuck. Works well for clients compared to other solutions we've used. You can set up so it only shows call times available in the users business hours.

Cons

Nothing major however it did take a little time to get my head around the concept of event types, booking pages, users and master pages.

Reasons for Switching to ScheduleOnce

Timely was great but they really focus on salons and spas so it was not really fit-for-purpose plus we needed integration with Go-To-Meeting as we need to email out the dial-in details separately, these got lost or people didn't follow the instructions.

August 2018

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Jeffrey from JDKatz, P.C.

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Top notch scheduling system- value priced.

Scheduling an appointment used to take me 15-20 minutes. Now it's a breeze with most set in under two minutes. The follow up automation simply can't be duplicated.

Pros

Scheduleonce is really a wolf in sheeps clothing-- while it appears to be a simple scheduling system, it really houses a comprehensive work flow system. Scheduling is integrated directly with google apps or office 365, calendars, so it's always up to date. Rule based scheduling allows to maximize user flexibility in booking, but prevents overscheduling. I have mine set up to limit new appointments to three per day. Feedback to users is first rate with a systemized set of follow up reminders, directions, and a follow up once the meeting is concluded.

Cons

Setup is not intuitive and requires a bit of hand holding. The view is worth the climb though-- the system saves way more time then you'd expect once you've perfected your workflow.

September 2020

Jill from VPS LLC

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Very easy to use

This product has made a difficult job easy. I can offer my customers a wide range of appointment times, in their own time zone (which is often different to mine). The call is automatically set up with GoToMeeting and appears on my calendar. It's easy to cancel and or reschedule meetings.

Pros

This product syncs with GoToMeeting any my Outlook calendar. I can send a link to my customers for them to make an appointment with me, which will appear on my calendar during times that I have pre-selected. It makes scheduling calls at a convenient time easy. I really like the time zones feature.

Cons

Setting up the messages for customers can be tedious. It's not quite as intuitive as I'd like it to be but that doesn't need to be done very often.

July 2018

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Emil from Min Datorsupport AB

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Amazing product with tons of functions.

I save a lot of time with the scheduleonce function instead of email times or have to make a lot of calls. The customer just book a time at my businesspage: http://www.mindatorsupport.se/bokatid/

Pros

You can do almost everything with this product. And the customer support are really great, fast and good answears.

Cons

At some moments the sync for exchange havent been working, but this is not an usual problem. But got fast support to fix the issue.

September 2020

Sean from Stf Wealth Management

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2020

Schedule Once Review

Very pleased with this service. I am glad we have utilized it for our scheduling needs as it has lightend the burden of our support staff to focus on current client servicing.

Pros

I love this service & has streamlined our orginization tremenously! We have pockets of insane business & Schedule once allows our clients to select a time that works best for them, while also allowing us to set the terms of our availabilty.

Cons

There have been a couple minor software snafu's, but even then it was a very quick fix & customer support has been very responsive

May 2020

User Profile Picture

Dr. Kyle from Autoimmune REset

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Simple scheduling and easy to use

I have enjoyed the software, I like the option of being able to send out my personal link as well as being able to embed on my personal website.

Pros

Schedule once is a great option for anyone needing to book out times for calls on their calender. It connects with gmail calendar, allows customization of messanges as well as the booking page. Once you get a hang of the features it is very simple to set up

Cons

There is a slight learning curve but once you get familiar with the controls and options it is a breeze to set up.

April 2021

Talya from Ayurveda Every Day With Talya

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Functionality

3.0

April 2021

I really struggled with ScheduleOnce

It was a constant struggle to have ScheduleOnce properly sync with my ical and the way I already did scheduling. It just didn't work for me.

Pros

There are lots of benefits to the way ScheduleOnce is structured. I liked the professionalism from the user side.

Cons

I found it SO challenging to use ScheduleOnce with my ical. I just couldn't get them to sync properly and it was too complicated to easily solve.

March 2019

Shirley from MagneticMediaCareers.com

Verified Reviewer

Company Size: 1 employee

Industry: Broadcast Media

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

March 2019

Good for Automating Meetings

So far my overall experience has been good. No issues.

Pros

It works as advertised. Haven't had any issues with booking meetings. I like not having worry about meetings being missed. I also like the automatic follow ups sent to potential new clients.

Cons

The setup can be a bit confusing. The user interface is not user friendly. I find that I end up having to click around to find what I'm looking for.