My experience with Primer has been very good, and one of the best things is that the support is excellent. Whenever I have any questions, the Primer technician resolve the issues!

I used to use different databases, but with Primer, "data management" started making much more sense for the business. It is intuitive, and the customer service/assistance is swift and accurate. I am a one-person operation and do not have another brain to consult with, but Primer is THE brain I always consult with.

I don't have any issues. And with any problems, the Primer is very responsive to troubleshooting.

Intuitive design, ease-of-use, superb customer service, and their quick help desk response time are the standouts of Primer. I have created archives for three different art studios as well as used the platform for a commercial gallery. Artists often ask my advice for what database to use for tracking inventory and invoicing and I always recommend Primer. Also, I have seen artists become more involved in the care of their archive by the very act of creating one.

I love how all of the data can be tagged to relate with one another. This makes tracking collectors, works, collections, invoicing, shipping, and exhibitions seamless and creates a robust history of interactions between all of these categories (and more). Quickly making .pdfs for offer letters and checklists for shows is a huge plus.

I can't think of anything that is not a positive with the database or the service.

Looks so much better than the other software we tried. Really love the CRM aspects. Also, very happy with how my docs look. (Used to take hours to make sales statements before having Primer.) Viewing rooms are easy to make, too. I respond much faster and better to client inquiries because of Primer.

All my questions get answered quickly, and I have no complaints.

Primer is excellent for maintaining inventory and document formation. It definitely saves us a ton of time when creating checklists, consignment agreements, invoices, artist statements, etc.

It was a bit tricky to learn the interface at first but the customer support team is incredibly hands on and responsive.

First and foremost, the client service is tremendous. It would seem that they are on it 24/7. Explanations and fixes are dealt with practically immediately. I feel like Primer cares deeply about our experience with the product and they act on that. We are extremely pleased with the architecture of the interface - it's simplicity and functioning belie a complex software that evens out the playing field with our competitors in the business. The introduction of new features and refinement of established ones seems ongoing and perfect.

As a daily user of Primer I am particularly pleased with its ease of use. As a relational database it makes accessing and searching for information to create transactions extremely simple. Invoices, offers to clients, loans, consignments in and out, exhibition checklists are all intuitive and take very little time to create. The speed with which it takes to output necessary forms and reports is a lifesaver. My previous inventory system was a bespoken application which I included barcoding for inventory control and labeling in. Primer's willingness to integrate barcoding was essential to my decision to switch. The recent addition of online viewing rooms - one of the most widely used advancements in the gallery industry with the onset of the pandemic - was swift and very effective. We have used it successfully since the first release of it. I willingly agreed to work with the beta version of it and it is nearly perfect. The online hosting and automatic upgrades to the most recent releases of FMP are worth the price of admission alone.

There is very little to Primer that I am critical of. FMP is not great at word processing and there are a few areas where adjusting text could make it a little smoother perhaps. Sometimes the syntax used to describe functions is a little cloudy but these are hardly anything more than idiosyncratic details that most users probably wouldn't even notice. I wish there was a PDF download function to the online viewing rooms because some of my clients like to keep records of the works offered but I am sure that will come soon enough