accessiBe

RATING:

4.8

(48)

About accessiBe

accessiBe is a cloud-based solution designed to help businesses optimize websites to ensure compliance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). The platform includes artificial intelligence (AI)-enabled screen reader, which automatically scans, analyzes and recognizes images, tags, and other web elements to assist blind users with online browsing. White-labelling capabilities in accessiBe allow enterprises to personalize the interface using custom images, colours, icons and more. The built-in contextual understanding feature lets organizations implement keyboard-only navigation functionality to help users with motor disabilities to navigate websites using tab, arrow and ESC keys. Additionally, the built-in glos...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

accessiBe Pricing

accessiBe is available on monthly or annual subscriptions, details of which are outlined below: Standard - $49/month or $490/year Large - $149/month or $1,490/year Huge - $199/month or $1,990/year Jumbo - $349/month or $3,490/year

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

accessiBe accessibility adjustment
Slide 1 of 3

accessiBe Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

5

Most Helpful Reviews for accessiBe

1 - 5 of 48 Reviews

Andrew

Financial Services, 10,001+ employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2022

accessiBe User Review

User Profile

Sebastian

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

By far, the best solution for web accessibility

Great experience and very straightforward

PROS

It was extremely easy to install and it's a very well-thought-out product as it's very intuitive to use for website visitors. Also, you can also personalize it to the branding of your website so it won't stick out like a sore thumb.

CONS

I didn't really face any inconvenience so far.

Mauricio

Information Technology and Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2021

Easy to implement and gets the job done!

PROS

It's a very easy to implement tool on a website and provides the necessary functionality to be compliant with high accessibility standards. It mitigates any legal risks associated with accessibility issues.

CONS

Haven't tested all their features, I think they could improve the documentation on features and how to implement.

Reason for choosing accessiBe

First and top reason is how easy is to implement on an existing website also I received great feedback from co-workers on how the tool performs.

Damian

Human Resources, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2023

Interferes with site functionality

At first, I was happy to see that my site was compliant with the WCAG 2.1 standard at the AA level when I installed the widget and ran their auditing tool. However, I tested the site with other auditing tools and it showed up as being non-compliant. I spoke to an actual auditor and he confirmed that Accessibe won't make your site compliant with the standard. This completely contradicts what Accessibe's salesperson had told me.I then notiecd that, because of the widget, filling out forms and selecting a checkbox were now mandatory on my site. All of them shoud have been optional and ticking the checkbox completely changed the results for most searches. This behaviour was noticed on PC only and not mobile. This was an egregious flaw in Accessibe's widget and should have been corrected immediately. However, their technical support told me that I could make changes to my code and that the widget forced this change to make things easier for blind people - I asked them to explain how that is possible and they didn't reply. I had a look at the code and offered them a solution that would have taken seconds to implement on their end, but they took no action.I was contacted by multiple sales and support staff asking me if I was happy with the product and if I was ready to sign up. I had the impression that they lacked structure internally and didn't have a formal process for tracking their relationships with (potential) customers. Maybe the developers never received my feedback?

PROS

The widget offers some nice features for users to modify the appearance of the site.Very easy to implement and customisation was easy.The widget will make your site partially compliant with WCAG 2.1 at the AA level.They gave an extention on my trial while waiting for their support staff to iron out issues.Works with PC and mobile.

CONS

Despite their claims (both on their website and via a video call), this will not guarantee full compliance with WCAG 2.1 to the AA level.The widget interferes with site functionality on PC.Technical support somewhat responsive but very, very poor.

Reason for choosing accessiBe

I was testing different products to see which would work best. UserWay was the next one tested.

Reasons for switching to accessiBe

I was testing different products to see which would work best.

Gina

Staffing and Recruiting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2024

Great Tool but their pricing model could be improved

PROS

I loved everything about this tool. It was easy to install into our app, it offered a lot of functionality and managing our compliance and pulling audits and reports was easy.

CONS

We had to cancel our subscription because their pricing model is based off of papers that Google crawls for your domain. We only had Accesibe in our app, not our public website, however since our public website has 10s of 1000s of pages in Google, we were being pushed to their large Enterprise pricing model when our app with the actual widget embedded would have allowed us to remain in their lower tier of pricing.