About Botpress

Botpress is a conversational AI platform, which enables businesses in education, financial services and other sectors to create chatbots. Administrators can validate user inputs using custom variables and configure role-based access permissions for team members.

Key features of Botpress include single sign-on (SSO), drag-and-drop interface, conversation analysis and digital workspaces. It helps organizations embed chatbots into web pages and utilize a centralized dashboard to gain insights into engagement metrics. Additionally, the system leverages natural-language understanding (NLU) technology to create conversational solutions for customers and teams.

Botpress integrates with multiple third-party systems such as Slack, Telegram and more. It is availab...


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20 Reviews of Botpress

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

March 2020

User Profile Picture

Abhishek Raj from Informatica Sol. Pvt Ltd

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

March 2020

An excellent Bot framework that can be deployed totally on premise.

Pros

I have evaluated a dozen other chatbot frameworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing.

Cons

There is a learning curve to it. The documentation/blog can be improved to help customers stay motivated.

Reasons for Choosing Botpress

I used Botpress over the other alternatives because of their out of the box support for ceratin modules like HITL, Analytics, State Management, Test framework, CSM and most importantly the on prem solution.

Response from Botpress

Replied March 2020

Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers!

April 2020

Artemio from izzi

Company Size: 10,000+ employees

Industry: Telecommunications

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2020

Exceptional conversational AI software

We are working in a help desk solution for our field workers support

Pros

1. It's open source 2. Botpress hass a community forum for support 3. Botpress SDK is help you to develop robust apps and with more functionalities

Cons

We still are testing this solution and not yet have cons arguments

Reasons for Choosing Botpress

We believe in open source software, the develop curve is very shortly and we think that integrate this solution with our BPM, that is open source too, will are very simple

Response from Botpress

Replied April 2020

Hi Artemio, thanks for taking the time to review Botpress. I am glad to hear your positive experience and I am looking forward to seeing you benefiting from a conversational ai platform. Best, Marc

April 2020

Amit from Optum global solutions

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

April 2020

Amit’s review

Pros

Ease of usage Ui flow design Nlp processing

Cons

Customization Add custom widgets and hooks

Response from Botpress

Replied April 2020

Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc

March 2020

Demyan from lifecell

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

March 2020

Best on premises chatbot solution

Best open source solution available on the market

Pros

- Easy to use CMS - Great modular architecture - Community support - Fully customizable - Multiple bots on one instance

Cons

- Lack of documentation - Businesses model is based on paid features and paid support rather than just support

Response from Botpress

Replied March 2020

Hi Demyan, Thank you for the very detailed feedback. Cheers!

April 2020

Pierre from Pierre Nel

Company Size: 11-50 employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Review

Pros

The documentation is really good - easy to understand and the screenshots helped too.

Cons

Ummm, nothing comes to mind... Oh, Whatsapp integration would be amazing, but I realise it's sort of impossible.

Response from Botpress

Replied April 2020

Hi Pierre, thanks a lot for reviewing Botpress. WhatsApp integration is something we've been trying to get for quite some times. It's a long process to get the approval. Rest assure, we are working on this. best, Marc