All Botpress Reviews

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User Profile

Carolyn

Verified reviewer

Computer Software, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

World-Class Bot Building Platform

Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders.

PROS

Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly.

CONS

Ambiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming!

Reason for choosing Botpress

I wanted a low-code platform that didn't abstract away the coding element entirely and still retained enough of a robust developer toolkit that it can be built upon and scaled up gradually or rapidly.

Artemio

Telecommunications, 10,000+ employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2020

Exceptional conversational AI software

We are working in a help desk solution for our field workers support

PROS

1. It's open source 2. Botpress hass a community forum for support 3. Botpress SDK is help you to develop robust apps and with more functionalities

CONS

We still are testing this solution and not yet have cons arguments

Reason for choosing Botpress

We believe in open source software, the develop curve is very shortly and we think that integrate this solution with our BPM, that is open source too, will are very simple

Vendor Response

Hi Artemio, thanks for taking the time to review Botpress. I am glad to hear your positive experience and I am looking forward to seeing you benefiting from a conversational ai platform. Best, Marc

Replied April 2020

Amit

Computer Software, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2020

Amit’s review

PROS

Ease of usage Ui flow design Nlp processing

CONS

Customization Add custom widgets and hooks

Vendor Response

Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc

Replied April 2020

Cesar Augusto

Computer & Network Security, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2024

Chatbot Creation with Artificial Intelligence

Overall, it's interesting and satisfying; it helps spark the imagination to create interesting bots.

PROS

Easy of use and development of natural language bots

CONS

At first, it's a bit difficult to understand the interface

Reason for choosing Botpress

I looked at several options, and this one seemed the most interesting to me.

User Profile

Abhishek Raj

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

An excellent Bot framework that can be deployed totally on premise.

PROS

I have evaluated a dozen other chatbot frameworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing.

CONS

There is a learning curve to it. The documentation/blog can be improved to help customers stay motivated.

Reason for choosing Botpress

I used Botpress over the other alternatives because of their out of the box support for ceratin modules like HITL, Analytics, State Management, Test framework, CSM and most importantly the on prem solution.

Vendor Response

Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers!

Replied March 2020

Moises

Consumer Services, 201-500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

making a bot was never so easy

PROS

Easy to set up your bot helpful guides Easy to manipulate

CONS

At first it was a little complicated to integrate our bot to the systems

Vendor Response

Hi Moises, thanks for taking the time to review Botpress. I'd like to know how we could have made the integration easier for you. Please reach out to me with more details. Best, Marc

Replied April 2020

Jeroen

Information Technology and Services, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2020

Persistency delivers success

We have created a complex use case for the bot and couldn't solve this for acceptable costs with other bot software, so we're happy to have been able to work with Botpress.

PROS

It's quite complete, of course it's open source and it's getting more than the job done.

CONS

It's not the easiest bot software to set up. Documentation is improving and that helps a lot.

Vendor Response

Hi Jeroen, thanks for taking the time to review Botpress. Your feedback is greatly appreciated. Best, Marc

Replied April 2020

Alex

Internet, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed February 2024

Botpress is a universal tool for creating chatbots.

PROS

I like that Botpress is versatile in it's functionality. It comes with great built-in tools as well as the possibility to embed custom code.

CONS

It is not that easy to use when you first start out.

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed February 2024

Botpress approaching

PROS

It is easy to understand it. The process for building bots is very intuitive

CONS

Complete courses to understand all the functionalities

Reason for choosing Botpress

Simplicity in the use and big amount of functionalities

Anonymous

11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2024

very good but need more effort

PROS

ease of use variety of features ease of integration flexibility

CONS

live chat and dashboard for managing the bot aren't the best there this is a critical issue to solve. would be nice to consider pricing for non dollar contries

Demyan

Telecommunications, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed March 2020

Best on premises chatbot solution

Best open source solution available on the market

PROS

- Easy to use CMS - Great modular architecture - Community support - Fully customizable - Multiple bots on one instance

CONS

- Lack of documentation - Businesses model is based on paid features and paid support rather than just support

Vendor Response

Hi Demyan, Thank you for the very detailed feedback. Cheers!

Replied March 2020

Anurag

Government Relations, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

1

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed April 2020

Not able to get it running lack of tutorial and ease of use.

PROS

Flow based structure, drag & drop and connecting

CONS

Nil, I didn’t explored that much coz I got so confused and went back to rasa

Vendor Response

Hi Anurag, thanks for taking the time to leave a review. I am sorry you had such a bad experience with our product. I'd love to take some time and pick your brain to really understand where we should improve to make sure that doesn't happen again. Please send me an email so we can schedule some time. Best, Marc

Replied April 2020

Federico

Computer Software, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2020

From the beginning

PROS

The robust and integrated platform fully featured and open

CONS

Bugs and critical features should be prioritized over net features

Reasons for switching to Botpress

More features and growing community

Vendor Response

Hi Federico, Thank you for your review and for being a part of the Botpress community.

Replied April 2020

Pierre

Financial Services, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Review

PROS

The documentation is really good - easy to understand and the screenshots helped too.

CONS

Ummm, nothing comes to mind... Oh, Whatsapp integration would be amazing, but I realise it's sort of impossible.

Vendor Response

Hi Pierre, thanks a lot for reviewing Botpress. WhatsApp integration is something we've been trying to get for quite some times. It's a long process to get the approval. Rest assure, we are working on this. best, Marc

Replied April 2020

User Profile

Ian

Verified reviewer

Newspapers, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Boopress is Very nice

PROS

easy usability and easy management for the administrator.

CONS

didn't have much video tutorial and the installation was not very fast.

Vendor Response

Hi Ian, thanks for taking the time to review. I'd love to know more about the speed of installation. I'd like to know your thoughts and understand how we can improve. Please send me an email Best, Marc

Replied April 2020

User Profile

Kevin

Verified reviewer

E-Learning, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2020

Still evaluating the free version

Still evaluating, but trying to better understand where the Bots can be helpful in a learning environment

PROS

The visual editor is a nice addition, easy to implement on linux, just a few commands to get started

CONS

While the visual editor is nice to have, there is too little documentation on building a bot. The app is updated quite frequently, but the documentation trails way behind. The only way that we learned to build a bot is by following along a YouTube tutorial from 2 years ago. Wish there were more walk-throughs.

Vendor Response

Hi Kevin, I want to thank you for your feedback. I take good note of the lack of documentation about building a chatbot. We will work to improve this. Best, Marc

Replied April 2020

VARUN

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Good Experience

PROS

Easy to understand easy to use botpress is amazing

CONS

Sometimes it gets buggy and botpress team need to look into this

Damacio

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

great app, easy and fast

perfet for fast comunicate with visitors and useful tool to request data form

PROS

is a easy way to keep proative comunication with web visitors .. easy to configurate and conec

CONS

you need some tecnic skils to setup for the first time

Reason for choosing Botpress

my easyest way

Vendor Response

Thanks for leaving some feedback Damacio.

Replied March 2020

Anonymous

1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

boom in ai field

its is awesome literally it helps me first day i did not know how to use when i am friendly with it then i made me master after two days

PROS

pros are following: easy to handle easy to publish easy to use easy to use multi functionality

CONS

i like most is the feature that we can get source code also through which we can implement on project easily

Anonymous

1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2020

Botpress review

PROS

Tem uma ótima funcionalidade e atende as expectativas de IA.

CONS

Pode ser um pouco complicado para o uso inicial, mas facilmente adaptável em pouco tempo.

Vendor Response

Thanks a lot for the great review.

Replied April 2020

Kodey

Education Management, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Easy, quick, and powerful

PROS

It was way easier than I thought to create a chatbot. And the powerful tools were just what we were looking for.

CONS

The only issues we have faced is with multiple knowledge bases. Once we added a second knowledge base, the results of the chat changed.

Vatsal

Computer Software, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2024

The best AI enabled bot platform

It's very helpful for our educational purpose project at my university

PROS

It's easy to use the studio without doing the code stuffs and API

CONS

-Less CSS modification and js file not modifyable -Glitched in KB and flows

Mohammed

Information Technology and Services, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Recommanded

PROS

most i like is free and opensource, has web interface for configuration and most a very helpfull support even for free edition

CONS

very difficult to run multiple instance from one installation

Vendor Response

Hi Mohammed, thanks for reviewing Botpress. Really happy you enjoyed using Botpress. For your information, to run multiple instances of Botpress with one installation you must use the Enterprise Version. Cheers, Marc

Replied March 2020

Susan

Computer Networking, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2020

Botpress is cool

PROS

I found it easy to use and adjust with the software. Botpress is straightforward and very much worth it.

CONS

None. It's absolutely perfect. I didn't notice any disadvantages whatsoever.

Ankit

Verified reviewer

Education Management, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

3

Reviewed April 2020

Good with limited features

PROS

Easy to learn, free and open source software.

CONS

Dependency on heroku, slow, limited features and apis

Vendor Response

Hi Ankit, thanks a lot for taking the time to leave some feedback. Best, Marc

Replied April 2020

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