[sensitive content hidden] are some of the most helpful experts in the field! We dealt with a 3-hour time difference in installation, and they made it super easy for us to get up and running on our time.

1. Ease of use2. Simplifying output and keeping everything in one place3. Unique AI technology4. Powerful data modeling and analytics

1. Limited options for selecting marketing channels in form flow

Liine has provided actual DATA that we simply did not have before. The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training The access to call recordings have given us MAJOR insight as to what is happening on the phone! ( this is what initially peaked our curiosity in the first place) Our conversion rates used to be around 30% but are now 65%-70% after using the sales scripting they provide. However, in my opinion the automated lead management part has probably been the most helpful tool...before we had Liine we were not getting back to important new lead inquires in a timely manner. Customer inquires were going to multiple different places and it was very hard to keep track of it all. With the Liine platform everything is in ONE place and it's easy to track your call attempts. Just this portion alone could replace a full time job for a high volume practice like ours It makes me realize how much money we were probably leaving on the table all those years of not following up!

We have been using Liine for our Medical Spa practice for several years now and it has been a total game changer for us. The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly.

Not really! It seems that Liine is always making improvements.

What I like most about this software is that it incorporates color and is very user friendly.

Not always accurate in category of bookings.

I'll speak through the lens of a marketer. Though the software provides extremely beneficial operational opportunities (such as lead conversion guidance and training) I think I can bring a unique perspective from the marketing side. Liine has been essential to tracking marketing efforts from the deployment of ads through to the booked appointments. Liine helped fill in gaps where we were losing track of potential leads . This has allowed us more accurate attribution and a clearer picture of what ad types, procedures, and mediums are best resonating with the audience. The software has also allowed us to make the correlation between ad performance and how it affects the practice operationally. We've discovered through the software that some ads have lower conversion rates than others. So now we can see beyond the click, view, or filled out form and track an individual lead through to the appointment.

Though petty I get lost in some of the integration. Also, my brain has issues with the drop down boxes. I can't ever figure out if I'm adding or removing parameters. Many of my cons have been corrected over the last 2 years so please keep adding to the software...

I am one of the primary users of Liine at the company I work for, and since we implemented this software last summer, I have seen a huge growth in our lead conversion. It also helps with tracking our new leads and maintaining follow-up with them!

It's nice to see all new leads that need to be called on my dashboard when I come in each morning, and leads that need to be followed-up with since the first outbound call. Whenever someone submits an appointment request online through our website, I get an automatic call which calls that client right away. They are always impressed with how quick we are to reach out! I also love how easy it is to talk with someone if I need assistance with anything. Liine also integrates with our CRM (which I also use on a daily basis). Being able to use both systems at the same time drastically increases my productivity and makes it seamless to keep track of my leads.

I was hesitant when we first brought on this software because I have a very structured day. I thought this would interrupt my day-to-day tasks, but it has only improved them. I have zero complaints when it comes to Liine!

FUN, easy and supportive way to develop staff while tracking business results.

The features were very useful and intuitive. You are able to look up individual staff member performance and progress as well as team productivity. ADDITIONALLY, I love the personal support provided at any time I had an issue or question. All the staff I interacted with at Liine were friendly and always available to support what was needed.

It provides so much detailed information that sometimes it could be difficult to know where to look first.

Liine is great, very useful metrics in so many aspects of our business. would recommend to anyone. great customer service!

I love all of the insights it provides for new leads. the information is crucial for marketing, areas of improvement in phone training and sales opportunities.

Sometimes the AI doesn't pick up everything so there is a lot of manually fixing some of the data

Exceptional customer service and responsiveness

Extensive and granular data points - unlike any other platform we tested and is now a critical tool for both us and our clients

That is wasn't invented years and years ago

checking how many calls I have made, the recording, its very easy to use!

I dont like how I have to use a different number to contact or to have patient call us back on.

Liine was very easy to implement and integrate with our systems and processes.

Overall, I have been very happy with Liine.

I cannot say enough great things about Liine. I have very high expectations when it comes to lead management platforms, and Liine has blown me away. Their platform is incredibly smart and user friendly. We have been able to really drill down where our leads are coming from, what our ROI is with certain social media platforms, and also using it as a coaching opportunity for our employees who need help with converting since Liine is able to record all calls. I have recommended them to other colleagues.And their service is unlike anything out there. Their team is fun, engaging and respond instantly to our inquiries. I truly recommend them!!

Very easy to use!!! And the service is fantastic

Integration with our current system but other then that , I can’t think of any

All in all, it is a very easy tool to use and which I am on all day. Has brought us some excellent dental implant patients to the practice.

Gives me more information than just the patients name. Get reason, office they want to schedule at and an email address.

No that I like the least but sometimes when I "manually update", there are some patients that I just screen shot and send info to the office as its something they have to handle. So at the end it asks if they have appointed and the patient may get appointed soon, but not at that moment. Or, wish I could put more notes in that area so information can be added.

Great program that is easy to use but so helpful. Customer service was always great.

Having the ability to read through the calls when listening wasn’t available. All the filters to scan through certain types of calls.

Sometimes calls would get graded incorrectly.

One of the things I enjoy using on this software is it collects all of potential clients call that I may have missed. It keeps a log and a couple of times a week I just take 10 mins to see if I've missed anyone.

I will not always collect the clients full email or phone number. It will use ### in place of the actual number.

Exceptional! The software is amazing and the team is just as great. We are so happy to have found them and their support is top notch.

EVERYTHING!! This software has been amazing for my staff and so helpful for me to help keep an eye on them when I am not always able to. Ease of use and functionality are near perfect and I dont have any complaints.

I have no complaints about the software. Just wish I had more time in my own schedule to utilize it even more.

I like have concrete data to track our calls and call data. There is a large variety in charts and information that the company provides

It would be nice to have more options for the reason the caller didn't book. There can be some inconsistency on call scores such as message utilization.

Easy to use, awesome for lead generations

Sometimes the email/phone number is invalid or incorrectly entered - if this can be minimized by allowing the clients to re-enter or verify somehow that the info is correct that would be a plus.

- Very easy to use - Form flow feature that places automatic inbound calls makes it very easy to be the first to respond to leads - Analyzing lead quality is very simple - Messaging analysis (proper use of messaging on the phone with prospects) is extremely valuable

No cons to report at this moment. Overall a very great solution with a highly responsive support team.

I use Liine daily, 8 hours each day, 5 times a week, and I have nothing but great things to say about it! This software is an important tool for growth as a Sales Specialist

This software makes tracking my metrics so smooth and simple! It interacts with other programs that my company uses and updates daily! The best feature is 'Listen' feature in the Interaction Log, because it saves each call I make & I can playback whenever I'd like! This feature had helped me grow in my position since I can my progress and also any improvement areas I should be addressing!

I don't have any complaints! The team (we call them the Liine Wizards haha) are great with addressing any of my concerns immediately!

It has been such a great tool for the practice all around. It is bringing awareness to our team on how to conduct our phone calls and make the necessary pivots to have more success at booking clients.

The information is provides insight on such as the following; what time is peak for calls, and being able to listen back to the calls to determine why we couldn't book the client.

It does not transcribe in Spanish and some times it does not capture the correct words.

Being able to review calls and get additional details is very helpful.

Would be nice if there was a way to comment on the calls/interactions like, "Left a voicemail, will try back tomorrow", "Existing client, not a new lead", or "They want us to call back on date/time".

I enjoy the speed of Liine. I can always expect to get results about measurements in minutes.

Our organization has bonuses based on some of our Liine measurements. While Liine makes few mistakes, those mistakes are crucial to our bonuses.

We have loved using the Liine technology and chatting with the support team!

it is a fantastic training tool! our staff loves it & loves analyzing their calls

The turn around time for pending calls could be a bit faster

Good :)

The interface is very user friendly. Your most important info is right there in front.

Sometimes it mis-categorizes a call, but that's like 1/25

The New Lead Analytics and Interaction Log

Form Flow will glitch and there are times we reached out to a patient but cannot delete them off our list.