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Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses.

It features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.

The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.

It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Avaya Cloud Office can be deployed as an appliance, dedicated server or virtualized software.

Support is available via phone and live chat.

LongDescription

Presentation Streaming

Screen Sharing

Video Conferencing

Multi-Channel Communication

Multi-User Collaboration

Chat/Messaging

Productivity Tools

Quality Management

Customer Experience Management

Reporting/Analytics

Employee Coaching Tools

2-10

11-50

51-200

201-500

501-1000

1000+

Avaya Cloud Office

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